2. 32
11 reasons to bring an
expert on board
You require a travel management company which delivers
value for your business travel spend. You want someone
with the knowledge and expertise to proactively manage
and advise you on your programme, be vigilant about the
security of your travellers and generate savings-based
solutions to benefit your bottom line.
We believe this is why Corporate Traveller has won
Business Travel Agency of the Year in one of the travel
industry’s most prestigious awards.
When it comes to business travel nothing beats having an
expert on board. A corporate traveller expert has exceptional
product knowledge to deliver airfare and accommodation
options and open up a world of savings and efficiencies for
your organisation.
We think the decision is easy and here are
11 great reasons to bring a Corporate
Traveller expert on board.
3. 54
1Airfareexpertise
Corporate Traveller consultants are the best in the industry.
Most have graduated through the ranks of our retail
businesses and as a result, when it comes to airfares, their
product knowledge and skills are second to none. This is
what enables them to deliver savings to your bottom line.
Your Corporate Traveller expert has an enormous amount of
experience and because we’re passionate about travel, we
invest substantially in training for our consultants from day one.
We take product knowledge seriously – it’s why we stand
out from the crowd. Corporate Traveller is also committed
to the ongoing development of our people through our own
Learning Centre, airline-direct training days, conferences
and advanced airfare training courses.
Even our experts have experts – our Specialist Fares Desk
provides support for our consultants and is made up of the
super airfare ‘geeks’ and there’s no tip, trick or secret this
team doesn’t know.
Alicia is really what makes working
with Corporate Traveller so easy.
She takes full responsibility for all our
travel requirements… it really makes it
feel like we have our own PA.
Diane Smith, Knight Frank Fleet Manager
Airfare expertise1
4. 76
She is just really helpful all the time.
I had to go through a trip to Orlando,
and I think Sarah stayed quite late
and was running me through how
to get the airport. It is just those little
extra bits that I really appreciate.
Claire, Hybrid Power
2Dedicatedpersonalandflexibleservice
2Dedicated personal
and flexible service
As a client of Corporate Traveller, you will have your own
dedicated travel expert to save you time and be there
should things go wrong. You will always receive local,
personalised service 24/7 with no call centres.
Your travel expert understands your unique requirements
and takes care of all your travel needs so you can focus
on your core business.
We have a unique incentive model within Corporate
Traveller. Each travel manager runs their own business with
local ownership and accountability. This leads to motivated
people, eager to ensure their clients are completely satisfied.
With a mobile workforce, it’s vital your travelling employees
have access to personal and experienced travel managers
when an emergency strikes – you can contact a Corporate
Traveller expert 24 hours a day, seven days a week.
5. 98
3Ablendedbookingsolution
A blended
booking solution3The combination of experienced and proactive travel experts
and technology can often be the most powerful way to drive
efficiency and leverage savings with your company’s travel.
Corporate Traveller will work in partnership with you to fully
understand the makeup of your travel profile and, if it makes
sense, will recommend an appropriate online booking tool to
enable you to simply and quickly access the most competitive
fares and rates available.
In addition, Corporate Traveller also utilises technology to
enable management of traveller profiles as well as traveller
tracking for duty of care.
One of the major benefits to you of Corporate Traveller’s
blended booking solution is our ability to provide insightful
reporting across both online and offline bookings. This allows
us to continually assess the data and work with you to put
in place strategies and policies to have a positive impact on
your bottom line. Anyone can present the numbers. It takes
an expert to drive the right outcomes for your business.
The transition to Corporate Traveller
was much simpler and easier than
I could have ever expected. We
have a team that is very able and
experienced. I can get on with my
day to day job confident that they
are doing exactly what has been
asked of them. It really has been an
excellent move for MIRA.
Gail Haynes, PA to CEO and COO, MIRA Limited
6. 1110
4Accesstowidestrangeofbestproduct
This is where being part of a global company really pays
dividends for our clients.
Corporate Traveller’s parent company, the Flight Centre
Travel Group, is the 3rd largest travel retailer in the world.
This means we are able to use our global negotiating strength,
unique product and airfare expertise to deliver real savings
to your bottom line.
In addition, by utilising multi-product platforms to source air,
hotel and car hire, your expert travel manager can deliver
a rapid turnaround on these globally competitive prices.
Utilising their experience, your travel manager will also assist
you in implementing ‘best practice’ booking, buying and
operating processes so your business is in an excellent position
to leverage savings through smarter travel management.
We guarantee
to save you money4
Our relationship with our account
manager at Corporate Traveller has
been very professional and they are
a joy to work with, nothing seems to
be a bother. They are always friendly
and extremely helpful, and source
the best prices available for us.
Joyce & Charlotte, Aviat Networks Travel Co-ordinators
7. 1312
5Managementinformationreporting
Corporate Traveller provides clear reporting which is truly
comprehensive with all your travel spend in the one place.
We advise you how to save money now and show the
opportunities for savings in the future.
Our complimentary suite of standard reports, designed
to provide all the information you need to understand
your travel profile, includes:
• All Travel Types — Providing a breakdown of all your
bookings in excel format to allow you to manipulate
the data to analyse according to your business priorities
• Business Summary — provides details of your travel
spend with a like for like comparison to the same period
in the prior year
• Airfare Savings report
• Scorecard - presents an overview of your company’s
travel profile for the period
Control of
your travel spend5 Over the last 4 years I have received
nothing but very good service,
efficient and accurate quotes
and extremely useful monthly
Management Information from our
dedicated account manager. I would
be very happy to recommend them
to anyone looking to streamline their
travel bookings and getting real
value for money.
Jeremy Chin, Prodrive Motorsport Travel Manager
8. 1514
6Nocontractsandacompetitivefeestructure
6No contracts and a
competitive fee structure
Corporate Traveller charge a small
fee for doing a job that takes many
hours to do so, we would not do
anything different.
Cyril, Lodge Cottrell Limited
Our business model is based on service and people,
and we firmly believe our clients should have a choice.
By providing exceptional customer service and great value,
we build strong relationships and maintain client loyalty.
We will never ask you to sign a contract unless you would
like one.
Living up to our commitment to deliver great value, we
are proud to say that our fee structure is one of the most
competitive in the market.
You’ll also benefit from access to exclusive client offers from
a range of travel industry suppliers to drive savings and
value for your travel program.
9. 1716
We aim to make all aspects of managing your travel easier
and that includes paying for it. There are a number of ways
for you to manage payments with Corporate Traveller.
Direct Debit on account is by far the most popular, with 72%
of our clients opting for this solution, citing ease of payment
and extended credit days as the reason for the choice.
We can also accept BACS transfers or payment by cheque
on a credit account. Alternatively, you can operate a trading
account and pay by credit card or lodge card*.
*For full terms & conditions and details of payment & credit terms, please ask your sales
or account manager.
Flexible payment options7
7Flexiblepaymentoptions
Some of my travel requests can
be challenging but they are always
there taking on the challenge with a
positive and can do attitude.
Nicole Cooney, Lydian International.
10. We regularly survey our customers
“I cannot fault what they do for
us, even after hours. If there are
any problems it is always sorted
out more or less straight away.”
“I think Aillie is really wonderful
and she is lovely and makes your
day a bit brighter. She just sent
me through so many options for
a flight - I am really happy.”
“Cullum is very good
at working around
our requirements
with the complicated
routes that we do.”
“Cath is very, very good and very
professional. Even when she
is away, the response from her
team is first class as well.”
“Darren is personable and
on time and very patient.
He tries to remember
all the different people
we book for and if they
like certain things. Just
generally he is proactive.”
“The service we receive
and the friendliness
and professionalism is
just excellent. Above
and beyond.”
11. 2120
8Widestrangeoftravelproduct
8Widest range
of travel product
Navigating your own way through the endless number
of airfare types and hotel rates can be daunting. Within
mainstream travel, there are already a number of options, let
alone taking into account business tailored fares, specialist
fares, fly and stay or multi-stop network fares.
Get any of these wrong and you could be seriously out of
pocket. Not to mention the time it takes.
Bring the Corporate Traveller team on board and you’ll have
access to a team of travel specialists who’ll work through
this minefield for you. Your dedicated travel expert has the
experience and knowledge to understand which fare or rate
best suits your needs.
In support of your travel expert is also a team of air and land
contracting specialists who are continually sourcing and
negotiating new and unique product and rates to benefit
business travellers.
In addition, you’ll benefit from unique product, only
available through Corporate Traveller. Take SmartSTAY
for example. SmartSTAY gives you access to negotiated
discounts and value-added services at no additional
cost to you. Whether a free breakfast, car parking, room
upgrade or laundry service, SmartSTAY gives you more
savings, and packs more into your hotel budget.
In fact Corporate Traveller offers a complete portfolio
of travel services including ferries, transfers, passport,
visa and insurance requirements. And when it’s
something a little unusual you’re after, such as
a private jet, charter boat or other totally unique request,
we won’t blink an eye.
12. 22
The Travel Club – perk up your
employee benefits for FREE
The Travel Club is Flight Centre’s exclusive members only
club dedicated to providing exceptional service and value for
money holidays to the employees of our corporate clients.
This unique and FREE employee benefit can enhance staff
satisfaction and increase employee productivity.
The Travel Club saves your staff precious time searching for
holidays which is often undertaken during office hours.
Members of the Travel Club enjoy genuine savings of up to
50% on a wide range of holiday deals as well as exclusive
Club Perks and Club Benefits.
The Travel Club operates as a closed user group which
enables us to negotiate exclusive deals and value added
perks with various industry suppliers, all of which are shared
with our members.
For the full rundown on the Travel Club, visit
www.corptraveller.co.uk to read more.
9 holidays designed
exclusively for you
13. 2524
10ClientRelationships
Client Relationships
Corporate Traveller clients with an annual travel spend of
over £150,000 are assigned a dedicated Client Relationship
Manager (CRM).
Your CRM takes a proactive approach and works in
partnership with you to ensure the maximum performance
for your travel budget. Their role is to add value at every
opportunity through understanding your business objectives
and analysing management information to identify and
recommend strategies for these to be achieved.
Your Corporate Traveller CRM will evaluate your processes/
systems, benchmark performance, negotiate sharper rates
with suppliers, assist you to implement policy and identify
measurable cost reduction strategies.
In addition, a major point of difference is your access to
our senior management team at any time. They recognise
the importance of keeping in touch with our clients and
understanding every need, large and small. What you think
and feel about our service is at the core of everything
we do.
At Corporate Traveller, it all comes down to you, your
needs and those of your business and your travellers.
We will provide the flexibility and expertise to make
your journey as easy as possible.
What I quite like about Corporate
Traveller is that Rob really feels like
part of our team.
Jessica, Tages Group
10
14. 2726
11Theextras!
I’m constantly impressed by how
quick they are to respond, given
not only the amount of work I
give them but also the amount
of work they must receive from
other members of the World Gold
Council and other clients.
Chani Fletcher, World Gold Council
11The extras!
CT Loyalty – you’re already booking it… why not be rewarded
for it? Build your points and redeem them for everything
from petrol to electronics, jewellery, wine and so much more.
CT Secure — Corporate Traveller provides industry-leading
traveller tracking capabilities to help you instantly locate
travellers as well as the option to receive real time
travel alerts to keep you updated on incidents which may
affect travel
Conferences and events – our specialist brand, cievents.com
combine passion and creativity with an exceptional eye for
detail to add magic to your meeting, conference, special
event, incentive programme or product launch.
Visit www.corptraveller.co.uk to read more about the extras.
15. 2928
Our philosophies
1. Our People. Our company is our people. We care for our
colleagues’ health and wellbeing, their personal and professional
development and their financial security. We believe that work
should be challenging and fun for everyone and through work we
contribute to our community.
2. Our Customer. We recognise that our customers always have
a choice. Therefore a superior customer service experience,
provided with honesty, integrity and a great attitude, is key to our
company’s success, as is the travel experience we provide.
3. Profit. A fair margin resulting in a business profit is the key
measure of whether we are providing our customers with a product
and service they value.
4. Ownership. We believe each individual in our company should
have the opportunity to share in the company’s success through
outcome-based incentives, profit share, BOS and Employee Share
Schemes. It is important that business leaders and business team
members see the business they run as their business.
5. Incentives. Incentives are based on measurable and reliable
outcome-based KPIs. We believe that ‘what gets rewarded, gets
done’. If the right outcomes are rewarded, our company and our
people will prosper.
6. Brightness of Future. We believe our people have the right to
belong to a Team (family), a Village, an Area (tribe) and Nation
(hierarchy) that will provide them with an exciting future and a
supportive working community. They also have the right to see
a clear pathway to achieving their career goals. Promotion and
transfers from within will always be our first choice.
7. Our Standard Systems ‘One Best Way’. In our business there
is always ‘one best way’ to operate. These are standard systems
employed universally until a better way is shown. This improved
way becomes the ‘one best way system’. We value common sense
over conventional wisdom.
8. Family, Village, Tribe. Our structure is lean, flat and transparent,
with accessible leaders. There is a maximum of 4 and sometimes
5 layers. The village is an unfunded, self-help support group that
forms an integral part of our structure.
9. Taking Responsibility. We take full responsibility for our own
success or failure. We do not externalise. We accept that we have
total ownership and responsibility, but not always control. We
recognise and celebrate our individual and collective successes.
10. Egalitarianism & Unity. In our company, we believe that each
individual should have equal privileges and rights. In leisure and
corporate, in Australia and overseas, and in organically grown and
acquired businesses, there should be no ‘them and us’.
16. 30
Service type Unit Fee Notes
Air
Domestic airline ticket Per ticket £12 –
European airline ticket Per ticket £25 –
International airline ticket Per ticket £40 –
Refunds Per ticket £15 Excluding airline costs
Changes / amendments Per ticket Free Excluding airline costs
Hotel
Reservations – Free –
Reservations – bill back – £20 –
Changes / amendments – Free –
Car hire
Reservations – Free –
Reservations – bill back – £20 –
Changes / amendments – Free –
Rail
Domestic rail TOD Per ticket £10 –
Domestic rail Per ticket £5 –
International rail Per ticket £15 –
Eurostar Per ticket £15 –
Changes / amendments Per ticket Free Excluding 3rd party costs
General
Passport & visa – Free Excluding 3rd party costs
Emergency Assist Service – Free and consulate fees
Car services – Free –
Reporting – Free Standard suite reporting
Our standard fees
