Before you begin: Before you can send and see messages, Outlook must be configured correctly. Here’s a great place to go to start that process: “ Outlook Overview: Setting up e-mail accounts in Outlook” at http://office.microsoft.com/en-us/assistance/HA011248131033.aspx. In some corporations, message format is set when Outlook is installed. If this applies to your audience, only parts of this course may be useful for them. [ Note to trainer: For detailed help in customizing this template, see the very last slide. Also, look for additional lesson text in the notes pane of some slides.]