With many traditional PBX systems reaching end of life within the next couple of years, the pressure is really on for institutions to future proof their communications infrastructure. The temptation is to go for a one stop shop supplier (and the promise of simplified installation and ongoing management). However, there can be challenges to this approach, which C3's Steve Adams set out in a presentation delivered to delegates at the UCISA Converged Networks and Telecoms show.

2. The need
for change.

3. A
G
E

4. Led by Technology?
Unified
Virtual
Call Centre
Messaging
Content heading placement here
Interactive
Bespoke
Video
Apps
Custom
Solutions
Secure
Telephony
Sip is the
new Black.
Mass Calling
IVR
Interactive
Network
Conferencing
SMS
Lone Worker
Solutions
Incident
Response

5. Led by Technology?
Unified
Virtual
Call Centre
Messaging
Content heading placement here
Interactive
Bespoke
Video
Apps
Network
Secure
Messaging
Telephony
Custom
Solutions
Mass Calling
IVR
The stakes
are higher
Interactive
Network
Conferencing
SMS
Lone Worker
Solutions
Incident
Response

6. Presentation title to go here
Self Service
Apps
The
Challenges
Content heading placement here
Telephone
Payment
Call routing
Virtual Call
Centre
Recording
3G Video
Streaming
Web Click
to Call
SMS
Notification

7. Presentation title to go here
Primary aim….
Self Service
Apps
Content heading placement here
Telephone
Payment
Recording
Preserve the integrity of voice
routing
Virtual Call
Centre
Web Click
to Call
SMS
Notification

8. Led by Technology?
External…
Unified
Virtual
Call Centre
Messaging
Content heading placement here
Interactive
Bespoke
Video
Apps
Custom
Solutions
Network
Secure
Messaging
Telephony
Mass Calling
IVR
Interactive
Network
Conferencing
SMS
Lone Worker
Solutions
Incident
Response

9. • Adopt other channels?

10. Multi Channel engagement
Implement each Channel
when I need to.
Plumb them in to any part of our
organisation

11. Presentation title to go here
Internal…
Self Service
Apps
Content heading placement here
Telephone
Payment
Recording
3G Video
Streaming
Call routing
Virtual Call
Centre
Web Click
to Call
SMS
Notification

13. The dynamic channels of
communication are maturing

14. Led by Technology?
Unified
Virtual
Call Centre
Messaging
Content heading placement here
Infrastructure providing the dynamic
Interactive
Bespoke
Network
Secure
Video
Apps
Messaging
Telephony
range of communication,
Custom
Solutions
Can be added in a granular approach?
Mass Calling
IVR
Interactive
Network
Conferencing
SMS
Lone Worker
Solutions
Incident
Response

15. Cost of change…

16. G

17. Presentation title to go here
Moving Forward…
Self Service
Apps
Content heading placement here
Telephone
Payment
Recording
3G Video
Streaming
Call routing
Virtual Call
Centre
Web Click
to Call
SMS
Notification

18. The user experience
Value add applications experience
Different IP Core Manufacturer

19. Single Supplier…
One stop shop
Managed by one entity

20. Led by Technology?
Unified
Virtual
Call Centre
Messaging
Content heading placement here
Interactive
Bespoke
Video
Apps
Network
Secure
Messaging
Telephony
Third Parties used outside the core?
Custom
Solutions
Licensing….
Mass Calling
IVR
Interactive
Network
Conferencing
SMS
Lone Worker
Solutions
Incident
Response

21. Presentation title to go here
Best of Breed.
Self Service
Apps
Content heading placement here
Telephone
Payment
Recording
Bridge the gap
3G Video
Streaming
Call routing
Maintaining the user experience
Virtual Call
Centre
Web Click
to Call
SMS
Notification

22. Flexibility
Pay as you use apps
Burstable capacity