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Dealing with  “egos the size of planets” An examination of HR professionals’ construction of difficult clients Katrina Pritchard and Gillian Symon Department of Organizational Psychology Birkbeck College, University of London 7 th  International Conference on Organizational Discourse Amsterdam, July 2006
Human Resources (HR) Professionals ,[object Object],[object Object],[object Object],[object Object]
Research Approach ,[object Object],[object Object],[object Object],[object Object]
Organizational Context
Organizational Context
Analytic framework We know what  they are like They need us  because we are different This is how we  make it work
We know what they are like ,[object Object],[object Object],[object Object],[object Object]
We know what they are like
Because they are like that they need us ,[object Object],[object Object],[object Object],[object Object]
Because they are like that they need us
This is how we make it work ,[object Object],[object Object],[object Object]
This is how we make it work
Analytic framework HRM Discourse Financial Services Culture Professional Discourse Model of partnership HR Departmental Context We know what  they are like They need us  because we are different This is how we  make it work

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Discourse 2006: Dealing with egos

  • 1. Dealing with “egos the size of planets” An examination of HR professionals’ construction of difficult clients Katrina Pritchard and Gillian Symon Department of Organizational Psychology Birkbeck College, University of London 7 th International Conference on Organizational Discourse Amsterdam, July 2006
  • 2.
  • 3.
  • 6. Analytic framework We know what they are like They need us because we are different This is how we make it work
  • 7.
  • 8. We know what they are like
  • 9.
  • 10. Because they are like that they need us
  • 11.
  • 12. This is how we make it work
  • 13. Analytic framework HRM Discourse Financial Services Culture Professional Discourse Model of partnership HR Departmental Context We know what they are like They need us because we are different This is how we make it work