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Building Your Consulting Business  with Social Media Buzz Kami Watson Huyse, APR Kellye Crane
The More Things Change…
The More They Stay the Same
The  SOCIAL in Social Media
 
 
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Image by Brian Solis, http://tinyurl.com/6ex3fx, Flickr Is this scary?
Not the answer
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Going Public ,[object Object],[object Object]
 
The SWARM Encouraging Buzz B uild E avesdrop E cho S ocialize
 
Google Profile ,[object Object]
 
 
LinkedIn ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Twitter
Who to follow? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What to Say? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Facebook
Additional Outposts ,[object Object],[object Object],[object Object],[object Object]
delicious.com/KellyeCrane/tools
Blog Commenting ,[object Object],[object Object],[object Object],[object Object],[object Object]
To blog or not to blog? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Content: Editorial Mission Photo by Dai, Flickr
Blog Editorial Mission ,[object Object]
Blog Content ,[object Object],[object Object],[object Object]
Build a Blog Website
Blogging Mechanics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Finding  Time
 
Benefits of Social Networking ,[object Object],[object Object],[object Object],[object Object],[object Object]
Shared vs. Broadcast 1450 1906 1876 1928 1991
 
10 Opportunity Costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
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Off Target ,[object Object],[object Object]
 
Off Target ,[object Object],“ We do not work with bloggers currently,” said a company spokeswoman, Amy von Walter, who agreed to speak with this traditional media outlet. “But we have made exceptions,” Ms. von Walter said.  “And we are reviewing the policy and may adjust it.”
Feedback Loop
The Connected Corporation From “The 5 Competencies of the Connected Corporation,” Communication Overtones,  http://twurl.nl/ojcxsv
5Ws: Define Your Stakeholder
The Social Technographics  ™  Ladder Groups include people participating in at least  one of the activities monthly. © Forrester Research Inc. Creators Critics Collectors Joiners Spectators Inactives Publish a blog Publish your own Web pages Upload video you created  Upload audio/music you created Write articles or stories and post them Post ratings/reviews of products/services Comment on someone else’s blog Contribute to online forums Contribute to/edit articles in a wiki Use RSS  feeds Add “tags” to Web pages or photos “ Vote” for Web sites online Maintain profile on a social networking site Visit social networking sites Read blogs Watch video from other users Listen to podcasts Read online forums Read customer ratings/reviews None of the above Creators Critics Collectors Joiners Spectators
 
 
Measureable Objectives From Communication Overtones, Triad of Measurement,  http://twurl.nl/p4uq4j
 
Objectives ,[object Object],[object Object],[object Object],[object Object]
JTA Strategies ,[object Object],[object Object],[object Object]
JTA Tactics ,[object Object],[object Object],[object Object],[object Object]
JTA Results: Interest ,[object Object],[object Object],[object Object],[object Object],[object Object]
JTA Results: Attitudes ,[object Object],[object Object],[object Object],[object Object],[object Object]
JTA Results: Actions ,[object Object],[object Object],[object Object],Link to Full Case Study:  http://tinyurl.com/JTAROI
A Word About Ethics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Tools
Video
Analytics
Survey Sentiment
Facebook Tools
Social Media News Room (SMNR)
SMNR Tool
SMNR Tool
Monitoring
Blogger|Media Relations
Blogger|Media Relations
Blogger|Media Relations
Blogger|Media Relations
Blogger|Media Relations
More Measurement Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Client Community Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Suggested Reading ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Kellye Crane Phone: (404) 892-6020 E-mail:  [email_address]   Twitter:  KellyeCrane Blog:  Solo PR Pro Web site:  www.cranecom.com

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Building Your Consulting Business With Social Media Buzz

Notes de l'éditeur

  1. Social Media and Networking Powerful tools + Easy to use = Everyone can create content
  2. It’s about people and connections – just in new formats.
  3. For independents, the segments of our lives already overlap. Social media crosses all boundaries.
  4. You probably already have a Facebook account. Some of you may have other accounts like MySpace. It’s been said, but it bears repeating: It’s important to keep in mind that all of the information on the Web is public and can be discovered.
  5. Many tactics used to promote your PR business will carry over into your client work.
  6. Social Media is tailor-made for PR consultants. You can gain access to influencers and achieve the same level of visibility as the big guys – it l evels the playing field.
  7. Start with the foundation and work your way up.
  8. As independents, one of the goals is to legitimize our businesses – perception is reality. Build a social media hive, with a collection of outposts that tie back to the main hive Mutually beneficial Cross pollinating Social, 2-way
  9. First step. Create your own Web presence in 5 minutes. Well indexed (obviously), can include links to your existing Web site and Outposts as you build them for increased visibility and SEO.
  10. Google profiles provides an excellent benefit for those with easily misspelled names
  11. -Recent changes have made it rank highly on Google- Usually hits first page. Worth joining to gain bio visibility, even with a small number of followers. -Bio characters are limited, so use them wisely. Don’t be so clever that you forget your “elevator pitch” of what you do. -Don’t be shy - upload a photo from the get-go. Use picnik.com to tweak
  12. -Important to learn the mores of Facebook before you need to know them for a client -Can use groups to separate your friends from work colleagues -Use applications like Notes, Networked Blogs for a richer experience -Explain: Groups, Biz Pages, Fan Pages, Groups and Profile
  13. Organize clips for their clients
  14. -Blogging requires time and a commitment to producing content on a regular basis. -It’s a highly effective way to demonstrate your abilities -If you choose not to blog right now, there are alternatives/intermediate steps
  15. Link to others’ content
  16. Home page is the blog, additional pages offer information about services Built on Thesis A blog can replace a Web site, or the two can be merged Go to
  17. -Domain name -Recommend new blogs go with Wordpress
  18. Building on what you’re doing for your own business, your clients will have special considerations
  19. People are talking anyway Influence media Reach stakeholders directly Become findable Closed-environment pass
  20. One-to-one One-to-many Many-to-Many
  21. Making the case to your clients.
  22. Competitive disadvantage: More companies are incorporating social media into their communications arsenal every day. If your competitor does this before you and does it well, they will enjoy a significant bump in perception. Rumors and innuendo: Some of the most harmful attacks a company could encounter include out-of-control rumors and false information. Rumors are much easier to correct when caught early. Being in social networks is a quick way to set the record straight. No platform to respond in crisis : When there is an outcry in social media channels, a pre-existing presence in social networks give you an advantage. Employees talk: With 35% of people that use the Internet saying that they use social networking sites, it is a given that a large percentage of employees have one or more social profiles. Moreover, It is likely that they will occasionally talk about their job. By giving these employees guidelines, companies can harness positive word of mouth, avoid inappropriate comments and have reasonable consequences in place. Opportunities missed: One of the unintended benefits for companies that participate in online social communities and blogs are the opportunities that unexpectedly present themselves. Just by participating, a company sets itself up to be recognized in a positive manner by the community. These are as important to consider as the downsides (negative comments, etc.). Silence can equal guilt: By not being present in social networks, it would take an unacceptable period of time to respond appropriately, causing a company to seem silent when it simply is out of touch. In social networks, response must happen in hours vs. days. Lost search benefit, search engine optimization: Regularly updated information, such as a blog or news site, would help to raise the profile of a company in search engines. And as it has been said, Google is the new corporate homepage. Defined by others: The issues important to a company– and which impact its overall reputation – will be defined by others if you don't take a leadership position. No early warning: Monitoring social media channels often reveals potential problems that could break out into a broader media audience. By not being involved, companies are missing out on this early warning system. No direct channel: Social media provides a means by which you can reach out directly to your stakeholders without having to rely on the media to deliver the message. It is an important part of modern communications planning.
  23. Listening is just as important as talking Interruption vs. permission marketing
  24. Connected or In The Loop: An ability to cater to an heightened customer expectation for a company to listen and respond in real time Nimble: A process in place to incrementally release anticipated information, instead of waiting for everything to be perfect Responsive: The ability to accelerate solutions to customer problems Organized: Tightly integrated internal collaboration to bypass antiquated bureaucracy Accountable: Accountability by internal players to both the business objectives of the company and the needs of the stakeholder
  25. Who is the customer/stakeholder? What is their need? Where are they hanging out online, see tool? How can you meet their needs online? Info, tools, assistance, customer service Why would they choose to interact with the company in social networks?
  26. From Groundswell. Find your audience Technographics Delicious/Enterprise
  27. Interest: How interested are people in [insert name, thing, company] Attitude: What attitudes do people hold about [insert name, thing, company] Analytics Action: What actions, that matter from a business perspective do people take as a result of your campaign.
  28. Insights
  29. -Web 2.0 has created a new group of online influencers - forcing an evolution in the practice of PR. The Social Media News Releases and Newsrooms are an often discussed new tactic. By delivering rich media in an easy-to-use format, you make it easy to cover your client for traditional and non-traditional media alike.
  30. Large number of paid tools available to monitor