How To Listen Carefully And Empathically TRAINING
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Effective Communication Training
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How To Listen Carefully And Empathically TRAINING
- 1. How to Listen Carefully and Empathically Bandung, 17 - 18 Maret 2010 By : Kanaidi, SE., M.Si [email_address]
- 2. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
- 3. Fundamentals of Management: 12- Gao Junshan, UST Beijing Active Listening Skill Active Listening Skills Acceptance Responsibility Intensity Empathy
Editor's Notes
- Taking listening skills for granted, many people confuse listening with hearing. Hearing is merely picking up sound vibrations. Listening, in contrast, is making sense of what we hear. Passive listening requires a listener to absorb and remember the words being spoken. Active listening requires a listener to understand the communication from the sender’s point of view. There are four requirements for active listening. Concentrate on what the speaker is saying, and tune out miscellaneous thoughts that create distractions. Empathize with the speaker and try to understand what the speaker wants to communicate rather than what you want to hear. Accept what the speaker is saying; listen objectively without judging. Take the responsibility for completeness, that is for getting the full intended meaning from the speaker’s communication.