KMAUS10 Day One july 2010

#KMAUS10 – Day One – July 21 2010

KMAustralia7:28am via Tweetie for Mac
RT @RalfLippold: RT @marigo: RT @kdelarue: Shell changing term from "Knowedge Management" to "Knowedge
Sharing"; and they have good reasons for it. #kmaus10

Debategraph5:16am via web
RT @roanyong: How about making the reason to collaborate lucid? http://bit.ly/aL3DpL RT @DeltaKnowledge 3
ways to encourage collaboration. #kmaus10

RalfLippold4:42am via Tweetie for Mac
RT @marigo: RT @kdelarue: Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they
have good reasons for it. #kmaus10

roanyong1:53am via web
How about making the reason to collaborate lucid?http://bit.ly/aL3DpL RT @DeltaKnowledge 3 ways to encourage
collaboration. #kmaus10

roanyong1:48am via web
If the situation is novel, how can km helps decision making? @Metaphorage: Neale -> good KM increases the quality
of decisions. #kmaus10

ithorpe12:59am via TweetDeck
RT @gaurisalokhe: RT @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden

ewenlb12:57am via Echofon
RT: @gaurisalokhe @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden It's
time we rub this one in!

gaurisalokhe12:40am via TweetDeck
:) Not sure either works.. RT @hwakelam: RT @gmountain:#kmaus10 Forced Blogging - FLOGGING

RT @p0lygl0tt: #kmaus10 'Tolerated failures imprints learning better than success' -Snowden

RT @metaphorage: David Neale #KMaus10 good KM increases the quality of decisions and reduces cost & risk,
especially in large projects.

suzieisJul 21, 11:51pm via web
@lukegrange oh no, went dark today and missed your #kmaus10tip .. Look forward to hearing gems from the master
:)

DeltaKnowledgeJul 21, 11:23pm via TweetDeck
Out and about with KMers after day 1 at #KMAus10 (via @corza)http://tweetphoto.com/33983463 < thanks for a
great night all!!

DeltaKnowledgeJul 21, 11:19pm via TweetDeck
RT @KerrieAnne: Tweets from #KMAUS10 Day One July 2010.pdf - http://ht.ly/2erCj - the should help Jerry
@Metaphorage

KerrieAnneJul 21, 11:04pm via HootSuite
Tweets from #KMAUS10 Day One July 2010.pdf - http://ht.ly/2erCj (maybe a few missing) - so much to read over the
next week ! thanks guys

lukegrangeJul 21, 10:57pm via TweetDeck
MmmMm not too sure :-s more smart me thinks RT @DaveyMelb: Semantic web or smart use of data? #kmaus10

lukegrangeJul 21, 10:55pm via TweetDeck
@miladyred super to meet face to face after so long online#kmaus10

lukegrange10:52pm via Twitterrific
@michellelamb http://bit.ly/physicaltwitter andhttp://bit.ly/aKid1BPhysicalTwitterConf please pass on to others who
played at #KMaus10

@LexBartlett @DaveyMelb @neridahart @jacki_johnson@marigo @nimmypal @ thank you all for following me
at#kmaus10 and RT'ing

RT @nimmypal @elsua :-) You guys are great. KM the good, the bad and the darn right ugly nomenclature ridden
prophetic art#kmaus10

elsua9:01pm via Nambu
♺@ nimmypal @lukegrange: Good KM reduces the risk of poor decisions #kmaus10 / Too bad we left behind 'good'
a long while ago ;)


♺@ kdelarue Shell changing term from "Knowedge Management" to "Knowedge Sharing"; and they have good
reasons for it.#kmaus10 / Not only'em

Enjoying quite a bit the lovely live tweeting coming from#kmaus10 while getting started w/ the day over a cup of
coffee; priceless! :)

Discussing #kevinscampervan with other #kmaus10 delegates

awmitchell7:45pm via Dabr
@michellelamb @helmitch I'd still rather be at #kmaus10

helmitch7:36pm via Mobile Web
@awmitchell that's actually good because some of us here at#kmaus10 can't watch #masterchef tonight ;-)

corza7:28pm via TweetDeck
Out and about with KMers after day 1 at #KMAus10http://tweetphoto.com/33983463

AutumnP707:09pm via web
RT @kdelarue: We need to change the employee/employer model to one of equal status - we need trust to work
together.#kmaus10 via @zaana

boffin666:36pm via Twitterrific
RT @awmitchell A big thank you to everyone tweeting from#kmaus10. It's very nice to be able to participate
vicariously. Seconded!

ArkKMUK6:14pm via web
Check out the great feed that's coming out of #kmaus10 (KM Australia 2010)

p0lygl0tt5:48pm via Twitter for iPhone
Was surrounded by iPads, iPhones and netbooks today at#kmaus10. ¡Hasta mañana!

hwakelam5:19pm via TweetDeck
LOVE the concept of reverse brainstorming #kmaus10 - brainstorm all the reasons it won't work to find out how it will!

awmitchell5:19pm via web
A big thank you to everyone tweeting from #kmaus10. It's very nice to be able to participate vicariously.

miladyred5:13pm via Seesmic Web
and with that, it's drinks on day one #kmaus10

YES! Trust people RT @DeltaKnowledge: 3 way to encourage collaboration: 3) focus on monitoring & education not
heavy regulation #kmaus10

DeltaKnowledge5:11pm via TweetDeck
3 way to encourage collaboration: 3) focus on monitoring & education not heavy regulation #kmaus10

3 way to encourage collaboration: 2) Shared group objectives & reward group achievements #kmaus10

3 way to encourage collaboration: 1) provide breakout spaces and permission to use them #kmaus10

meretajma5:08pm via web
Home strait for day one of #KMAus10. Laughter, passion & great ideas being generated. Networking drinks should
help keep ideas flowing...

Heyshash5:08pm via web
RT @Metaphorage Hoffman (Glentworth) #KMaus10 ~at the moment a risk becomes an incident, pple go 2 pple not
to databases(eg Gulf oil spill).

jessicacarlin5:07pm via Mobile Web
Thanks to david for that brilliant forced blogging ie "flogging" idea :-D #kmaus10

Disturbing levels of practical positive solutions at 5pm. Great work guys #kmaus10

RT @GMountain #kmaus10 Forced Blogging - FLOGGING

KMeducation5:01pm via Seesmic Web
RT @miladyred: great energy being generated from reverse brainstorming session #kmaus10

LexBartlett4:52pm via UberTwitter
RT @p0lygl0tt: #kmaus10 if you want to make sure KM is dysfunctional, put IT in charge!

gmountain4:50pm via TweetDeck
#kmaus10 Reverse brainstorming session. Funny if it wasn't true.

Awesome reverse brainstorming session on how to destroy collaboration in your org #kmaus10

KMeducation4:48pm via Twitter for iPhone
RT @metaphorage: David Neale #KMaus10 web 3.0 drawing facts from text and summarizes into a wiki with links
back to source, auto updates with source change.

#kmaus10 if you want to make sure KM is dysfunctional, put IT in charge!

RT @gmountain: #kmaus10 Forced Blogging - FLOGGING

KMeducation4:47pm via UberTwitter
RT @KMAustralia: RT @DaveyMelb: Semantic web or smart use of data? #kmaus10

#kmaus10 Forced Blogging - FLOGGING

great energy being generated from reverse brainstorming session #kmaus10

markjburnard4:35pm via TweetDeck
OK, now we are thinking originally :) #kmaus10

RT @meretajma: developing a communal library of analysis- Moxy Knowledge Management #KMAus10

rsamii4:29pm via Twitterrific
RT @lukegrange: Good KM reduces the risk of poor decisions#kmaus10

kdelarue4:29pm via dabr
@corza Is this a promise or a threat? :-) @miladyred @zaana#kmaus10

#kmaus10 'Tolerated failures imprints learning better than success' -Snowden


"reverse brainstorming" - brainstorm how to make something fail, to get insight into how to make it
succeed. #kmaus10

@corza @michellelamb back to get the audience interacting with a reverse brainstorm session #kmaus10

Twitter gets a gong in the final interactive session of the day-reverse brainstorming with @corza and
@michellelamb#KMAus10

developing a communal library of analysis- Moxy Knowledge Management #KMAus10

metaphorage4:19pm via Twitter for iPhone
Traceability of data through links provides a means to validate evidence for decisions #KMaus10 David Neale

KMAustralia4:18pm via UberTwitter
RT @DaveyMelb: Semantic web or smart use of data? #kmaus10

In your Ark Group bag at #kmaus10 you'll find a flyer for the NSW KM Forum. Read the bottom line. (Did
@engin_eer come up with this?)

DaveyMelbLocale 4:16pm via
TweetDeck
Semantic web or smart use of data? #kmaus10

#kmaus10 - especially getting executives to blog, losing faith in a wiki/knowledgebase based on Shell presentation.
Looking 4 other ideas...

#kmaus10 - My interests - how to engage a disparate volunteer community development organisation in KM

#kmaus10 eg wikis, corporate glossary, data dictionaries, report inventories, etc etc. Anything DW/BI...

David Neale #KMaus10 outcome of the developments is to provide an easier way to validate data and optimize reuse
of the information

re #kmaus10 My expertise - using web 2.0 technologies to manage metadata & corporate knowledge in BI/DW
projects...

David Neale #KMaus10 web 3.0 drawing facts from text and summarizes into a wiki with links back to source, auto
updates with source change.

RT @kdelarue RT @TrendsAlerts: #kmaus10 is #nowtrending in Melbourne http://trendsmap.com/local/au/melbourne

David Neale #KMaus10 semantic web builds structure between words in statements to provide more meaning on
links between words.

@metaphorage speed to bring on board often prevents innovation in data use? ?? #kmaus10

Is interesting moving throughout the day from the conceptual to the operational, can be hard to get the brain in the
right mode#kmaus10

Pretty star map of the internet - love the concept of a galaxy of ideas #kmaus10

RT @TrendsAlerts: #kmaus10 is #nowtrending in Melbournehttp://trendsmap.com/local/au/melbourne


David Neale #KMaus10 how to bring people on board and engage them quickly and productively- manage the data
differently.

TweetDeck
Sometimes I'm glad that 15 years of teaching gave me the ability to speak without notes #kmaus10

Lots of discussion throughout the day regarding the importance of telling the value story of KS as a tool for
engagement#kmaus10

metaphorage3:55pm via Mobile Web
RT @helmitch: #kmaus10 decision making - beware of 'optimism bias' - need knowledge + collaboration to really
clarify assumptions

slmader3:55pm via TweetDeck
RT @DeltaKnowledge: Put people on the spot to put something on the wiki and share what they are doing. Others
see it & join to get attention #KMaus10

David Neale #KMaus10 good KM increases the quality of decisions and reduces cost & risk, especially in large
projects.

Good KM reduces the risk of poor decisions #kmaus10

#kmaus10 Good knowledge management reduces the risk of poor decisions. -so true!

cross city tunnel good example of failure to collaborate- bad knowledge led to faulty assumptions and an inadequate
infrastructure #KMAus10

#kmaus10 decision making - beware of 'optimism bias' - need knowledge + collaboration to really clarify assumptions

David Neale (Moxy Knowledge) #KMaus10 wikis, semantic web & decision making: how do we make better decisions
on major projects.

*Relief* the role of decision making in KM about to be covered#kmaus10

David Neale from Moxy Knowledge Management kicking off the last two sessions of the day #kmaus10

RT @caikjaer `#kmaus10 tell us what you are interested in and find other delegates at KM Australia (Optimice) -
http://bit.ly/9OHkst

TrendsAlertsLocale 3:32pm via Trendsmap Alerting
#kmaus10 is #nowtrending in Melbournehttp://trendsmap.com/local/au/melbourne

RT @helmitch: #kmaus10 fantastic demonstration of ROI - discussion forums vs knowledge base. Value vs costs -
forums win.

RT @miladyred: Sometimes a solution may not be a tool at all - brilliant point, so good to hear it said #kmaus10

RT @LexBartlett: RT @meretajma: Need to publicise knowledge successes better- don't be modest! #KMAus10

RT @markjburnard: Fear of losing face. If you create a safe environment by building relationship/trust, people will
open up#kmaus10

Amazing presentation, it doesn't feel like 3pm! #kmaus10


Put people on the spot to put something on the wiki and share what they are doing. Others see it & join to get
attention#KMaus10

mtydeman3:21pm via TweetDeck
@GMountain but can't wait to hear what you learn from #kmaus10

michellelamb3:20pm via HootSuite
#kmaus10 expertise locators dont work in Shell (found after 17 tries) lol like so many other comp, can anyone tel me
where they have worked?

Professional cultures need to have the same thinking applied re: Cultural problems in KS #kmaus10

The issue in Asia is fear of losiing face. If you create a safe environment by building relationship/trust, people will
open up#kmaus10

helmitch3:20pm via HootSuite
RT @michellelamb: as should he RT @miladyred: ASH's wife should be immensely proud #kmaus10 really relevant
presentation

caikjaer3:19pm via bitly
#kmaus10 To conference delegates - tell us what you are interested in and find other delegates at KM Australia -
http://bit.ly/9OHkst

as should he RT @miladyred: ASH's wife should be immensely proud #kmaus10 really relevant presentation

#kmaus 10 Shell's ROCK program getting good attention. (I like it too)

Good point about how tone and culture need to be considered due to human difference. All of us communicate
differently#kmaus10

Culture Problems: Asians don't like asking, Dutch are very blunt#KMaus10 (as opposed to Westerners who often
don't like sharing)


Really like Ash's passion (and humour) for making KM work company wide. #KMaus10

RT @jessicacarlin: Some great passionate people at kmaustralia#kmaus10

Some great passionate people at kmaustralia #kmaus10

RT @meretajma: Need to publicise knowledge successes better- don't be modest! #KMAus10

Promote yourselves - tell your own story to create engagement and support. The KS story is just as valuable as the
other stories#kmaus10

#kmaus10 great preso by Ash from Shell. Lots and lots resonating with me about their k-sharing journey. :-)

@meretajma Thanks :) #kmaus10

i loved the white, need to try the red RT @Stonebridgesys: First day of #kmaus10. Enjoying the pepper tree wines!
(and the speakers!)

Limit which tools are available, but then engage people directly let them decide what they need and how to get
benefit #KMaus10

@markjburnard if not, we will send out additional presentations post event unless the speaker advises
otherwise. #KMAus10

Everyone is retiring apparently #kmaus10

Sometimes a solution may not be a tool at all - brilliant point, so good to hear it said #kmaus10


RT @DeltaKnowledge: Shell uses KPIs for KM, but one set of KPIs isnt enough. Individuals are guided from beginner
to advanced KPIs #KMaus10

lukegrange3:08pm via TweetDeck
@smartpeopleguy great to meet you earlier and thank you for a great presentation #kmaus10

miladyred3:08pm via HootSuite
RT @michellelamb: #kmaus10 ROCK "nothing but a structured program for capturing "critical" knowledge" the trick is
in how you do it - like Larry King live

welcome from the table behind RT @DeltaKnowledge: @gmountain Welcome to Twitter and #kmaus10 Glen. Come
and say hi to me!

Stonebridgesys3:06pm via TweetDeck
First day of #kmaus10. Enjoying the pepper tree wines! (and the speakers!)

Am seeing an interesting parallel with the 15/85 value figures, similar to cust service figures -15% tech knowledge
85% soft skills #kmaus10

#kmaus10 can someone from Ark confirm this slide show is on the CD? Just checking...

#kmaus10 ROCK "nothing but a structured program for capturing "critical" knowledge" the trick is in how you do it -
like Larry King live

Am wondering if the blog take up by scientists will work with other knowledge professionals #kmaus10 Social
sciences?

Siew Hoong Aw #KMaus10 scientists using blogs instead of diaries generating two way interactions leading to
tangible value.

#kmaus10 also blogging works for senior mgt - ways of connecting with staff, keep in touch, interact.

@gmountain Welcome to Twitter and #kmaus10 Glen. Come and say hi to me!

#kmaus10 interesting slide on ROI money spent in traditional systems vs discussion platform with outcome 85%
value from 15% cost spent

This is probably the most valuable example of a successful KM initiative in a large corp that I have seen. #kmaus10

TweetDeck
Those 20:80 figures remind me of the seely-brown formal vs informal learning.... #kmaus10

#kmaus10 Shell found scientists like blogging - it's like publishing journal articles.

Makes sense to me: Computers good at finding linear info, People good at fuzzy recollection & linking. Make best use
of both#KMaus10

Siew Hoong Aw #KMaus10 passionate about the achievements of what they are doing and fully engaged. Clearly
driving the successes.

#kmaus10 the presentation on their ROCK program - Retention of Critical Knowledge that he did in KM Asia was very
strong, good org process

#kmaus10 Siew Hoong Aw talking about value of discussions vs knowledgebases compared to their costs at Shell.
Gold.


60,000 of 95,000 users are members of the Shell Wiki Encyclopedia. All can publish without Mgt approval. Now a
training tool too! #KMaus10

RT @meretajma: It's a very human thing to ask for advice#KMAus10

#kmaus10 answers to questions are usually in people's heads. Tacit - faster, just have to make it easy + visible

hollingsworth3:00pm via web
Enjoying the #KMAus10 tweets thanks for sharing everyone! /cc
@DeltaKnowledge @kdelarue @corza @stangarfield @mlambert@metaphorage @marigo

Tapping into the innate desire of people to help each other as a knowledge source #kmaus10

Siew Hoong Aw #KMaus10 15% of value from discussion, 85% from discussion. 80% of cost from knowledgebase
(systems) only 20% discussion

It's a very human thing to ask for advice #KMAus10

RT @meretajma: Ask, Learn, Share: framework for Shell's knowledge sharing successes #KMAus10

marigo2:59pm via Twitter for iPhone
RT @lukegrange: Knowledge Management is more about peoples behaviour than the systems that manage
it #kmaus10

#kmaus10 It is a very human thing to "call a friend" rather than querying a KM system.

80/20 between K base and discussion forum - inverse relationship between value & cost. #kmaus10

@kdelarue agree, really think the KS is a great term #kmaus10

#kmaus10 fantastic demonstration of ROI - discussion forums vs knowledge base. Value vs costs - forums win.

15% of the value gained from knowledge base 85% from the discussion. Costs are the other way round 85% from
knowledge base #kmaus10

In fact, I think that slide has given me an epiphany. I am starting to feel that KS is a much better term to use than
KM. #kmaus10

11 years for a KM tool is very good. Many get spoken about even after they have died out or been
replaced. #KMaus10

Global discussion forums (SIGN) allow knowledge to span more than just local Emails. Been around 11 years and is
very successful. #KMaus10

#kmaus10 ROCK program - Retention of Critical Knowledge - esp of senior knowledge-holders

ROCK - Retention of Critical Knowledge program - god isn't that a marketers dream #kmaus10. Great branding of the
programme

Why did the blogs not have great success? Would love to know - have to ask later. #kmaus10

Its is important to provide ways for people to share knowledge, ideas, etc without it being able to limit their career
prospects#KMaus10

Just after tweeting this, I see that Ash has "KS" on his slide. I wonder if it will become common? >
@helmitch #kmaus10

RT @corza: RT @BigDavieB: ASH says the person who points the way is as valuable as the guru on top of the
mountain #KMAus10

i saw Ash -Siew Hoong Aw #KMaus10 in KM Asia last year, he is consistently upbeat and making lots of uncommon
sense :) you go boy

@kdelarue KS much more collaborative :) #KMAus10

Love the message of educating people what to use when - help them meet their needs rather than impose
solutions #kmaus10

#kmaus10 "relentless coaching / support" for k-sharing. Funny about that - why doesn't it come naturally?

Low tech - High touch is a super KM approach/expression and I'm making a big sign with this for my office
wall #kmaus10

corza2:52pm via TweetDeck
RT @BigDavieB: ASH says the person who points the way is as valuable as the guru on top of the
mountain #KMAus10

Siew Hoong Aw #KMaus10 directly ask individuals "what can you do in your environment to make a difference?"

#KMaus10 Love the relentless approach to Coaching and Supporting the Knowledge Sharing team.

Siew Hoong Aw #KMaus10 highly interdependent program of initiatives including "hearts & minds" campaign.
Provocative challenges to improve

.@kdelarue Yes you can say KS, I know what you mean ;-)#kmaus10

Low tech high touch #kmaus10

#kmaus10 their CEO is a strong supporter of knowledge sharing. *Very* important - this sets the tone for the
organisation.


Hmmm, am going to test if I get a better response from my exec by changing my language. Will KS overcome latent
resistance to KM? #kmaus10

michellelamb2:50pm via Seesmic Web
RT @miladyred: "Ask, Learn, Share". Great approach to acitivites#kmaus10

#kmaus10 Shell's Knowledge Sharing program (can I say "KS"?) is both bottom-up *and* top-down. #kmaus10

Siew Hoong Aw #KMaus10 knowledge management at Shell Global Services

Shell prefer to call Knowledge Management; Knowledge Sharing instead and summarise it as
Ask/Learn/Share #kmaus10

"Ask, Learn, Share". Great approach to acitivites #kmaus10

Ask, Learn, Share: framework for Shell's knowledge sharing successes #KMAus10

I would say, also share DURING - real time knowledge sharing, mid-project. If possible. #kmaus10

Siew Hoong Aw #KMaus10 key strapline: Ask (first), Learn, Share.

TweetDeck
I'm having a bit of a mind spin going from the philosophically unknown to the hyper capitalist. #kmaus10

RT @helmitch: #kmaus10 sharing is human People decide what they share. In organisations, need to find,
change+embed ways for people to share

I'm not hearing as much about Decision Support Systems as I thought I would at #KMaus10

Shifts focus from talk to action; removes confusion with Info Management and gets away from seeing "Management"
as control. #kmaus10

Am finding ASH a great post lunch speaker, really inspirational in terms of being achieve organisation cultural
changes #kmaus10

Siew Hoong Aw #KMaus10 the hero is not the guru, but the person applying the knowledge. Reducing reinvention
through sharing.

Shell's KM challenge: "change the guru in the mountain" to a knowledge enabler through knowledge
sharing #KMAus10

#kmaus10 sharing is human. People decide what they share. In organisations, need to find, change + embed ways
for people to share.

Siew Hoong Aw #KMaus10 call their program knowledge sharing rather than KM as about the flow more than the
content. Value from deployment.

BigDavieB2:44pm via Twitterrific
ASH is a great speaker to wake everyone up from post lunch daze - energetic & candid. Cracked us up, smiles all
round #KMAus10

Really like the organisation focus shift from managing the information to sharing it #kmaus10 Really concentrates it
on the people

Knowledge management is more about peoples behaviour than the systems that manage it #kmaus10

This guy is good :) #kmaus10

#kmaus10 Sharing is a human behaviour and is not focused on tools (though tools are very helpful).

@BigDavieB good point. Will start putting a list together where applicable. #KMAus10

Siew Hoong Aw #KMaus10 key focus areas crew changes and "grow East" -shift towards China driving knowledge
transfer demands

Knowledge is a wonderful thing #kmaus10

Kudos to Ash from Shell- managed to do a wonderful job of continuing his presentation despite technical
diff #KMAus10

The real assets are the people, and what's in their minds. Loving it. #kmaus10

elmibester2:40pm via Twitterrific
RT @BigDavieB: It would be helpful to have the speakers Twitter names in the schedule so that we can give them
cred when due#KMAus10

Siew Hoong Aw (Shell Malaysia) #KMaus10 Shell Global Solutions- knowledge sharing journey - not story as
continuing...

Great speaking manner from Ash from Shell Global Solutions, has really engaged the crowd #kmaus10

It would be helpful to have the speakers Twitter names in the schedule so that we can give them cred when
due #KMAus10


So I'm thinking that powerpoint is an enemy of KM not just coz of the dumbing down, but coz u r not looking at the
person's FACE#kmaus10

Ash from Shell Global Solutions, Malaysia on now at #kmaus10. Very likable speaker already!

EzyForexTrading2:37pm via HootSuite
Have you asked what your doing today? Will your organisation remember tomorrow #KMAus10

Love it when the slides fail coz u have to look at the SPEAKER (revolutionary) #kmaus10

#kmaus10 "The best known solution every time" - what a slogan, very provocative :)

@markjburnard appreciate the honest assessments. Helps us to all do better in the future :) #KMAus10

RT @meretajma: tools good in themselves, but they can't make a change for the better in KM all on their
own #KMAus10

@miladyred, I think it will get there but it will take time. Some social networks are starting to attempt this, but privacy
fears..#kmaus10

Don't just tell me what is - tell me what is possible! Arthur Shelley's advice to his students #KMAus10

@markjburnard would think that we'd also see this in public tagging #kmaus10 communities generating content

To facilitate this in a corporate context... wikis? blogs? not just peer reviewed publications made
searchable. #kmaus10

Storytelling, apprenticeship and community mentoring formed knowledge management long before information
systems#KMAus10


Hence the power of books like "to kill a mockingbird" etc etc etc#kmaus10 (nothing new here)

We spent a lot of time trying to define our terms so we can do what we do. These need to be challenged so it can be
qualified#kmaus10

miladyred2:29pm via TweetDeck
RT @lukegrange: The value of publication is that it tests an idea#kmaus10

Facts communicated as part of a story are more powerful than facts in isolation becasue of the learning context/story
provided. IMO #kmaus10

Interesting tweak on publish or perish for KM #kmaus10 - we need value propositions to allow us to overcome
corporate taboos

Curry082:23pm via TweetDeck
RT @lukegrange: A curator is a content specialist who understands the content as opposed to a librarian who knows
where to find it. #kmaus10

#kmaus10 Effective KM must provide archiving at point of creation not just at PIR stage. It can and should be
separate from IT!

Nothing better than a good pun in the afternoon. Thanks @metaphorage #KMAus10

TweetDeck
This is not useful. The thesis should throw everything into a provisional state. However he seems to suggest some
certainty.#kmaus10

awmitchell2:21pm via dabr
Enjoying your tweets from #kmaus10 (eg knowledge curators). Keep it up!

Some resources: Sheer Curation; Information Design; Beckstrom's Law (the networks value) << Google
these#kmaus10

#kmaus10 Love the idea of calpturing the info at time of creation ie mid-project, mid-flight, rather than at the end,
trying to remember

Is this more about rebranding KM as an industry? Curator is a very different word emotively to manager #kmaus10

Philipp Hoffman #KMaus10 T Rex is a metaphorfor knowledge management. Historical representation of what was
built from interpreting data

Knowledge is the synthesis of information through iteration and interaction. Glentworth at #KMAus10

I argue the proliferation of IT experts in KM is b/c that's what Orgs are asking for. HR managers cant put a curator "in
a box"#kmaus10

#kmaus10 KM is not merely about normalising the universe and about metadata madness. We need content
specialists with buy-in! Yes!

#kmaus10 Hearing a journey here but it's not trailblazing

Philipp Hoffman on KM approaches and Pitfalls. #kmaus10 We need more Curators in KM. More Deep Experts

@markjburnard Couldn't agree more, is part of why we need that fundamental change that Jerry Ash was
discussing #kmaus10


So to turn the knowledge workers into actors requires what catalyst? Need more than I'm getting here... #kmaus10

Philipp Hoffman #KMaus10 role of the curators is to provide knowledge and insights to the organisation to hel
decision making.

miladyred2:13pm via TweetDeck
RT @lukegrange: A curator is a content specialist who understands the content as opposed to a librarian who knows
where to find it. #kmaus10

ie they do not interrogate databases or search textbooks.#kmaus10

#kmaus10 relating knowledge curators to catastophes like the oil spill. Who do u contact? People or database?

"A curator is a content specialist who communicates their knowledge and knows their audience." #kmaus10 (That's
what I spent 8 years doing!)

A curator is a content specialist who understands the content as opposed to a librarian who knows where to find
it. #kmaus10

Philipp Hoffman (Glentworth) #KMaus10 at the moment a risk becomes an incident, people go to people not to
databases(eg Gulf oil spill).

Good poiint. In a crisis, people ask other people what to do until they find someone who has been there
before #kmaus10

meretajma2:10pm via Seesmic Web
RT @miladyred: Knowledge is synthesised from Information by the acts of iteration and interaction over and over
again#kmaus10

p0lygl0tt2:10pm via Seesmic Web
RT @miladyred: Processes and systems are merely enablers for interaction between people. YES! #kmaus10

Philipp Hoffman (Glentworth) #KMaus10 discussing the need to synthesize and apply knowledge to create value.

#kmaus10 where are the knowledge curators? Custodians cf curators. Curators synthesise and present it back.

Glentworth presentation showing what a good sponsor presentation should be #KMAus10

The thing missing from KM is a curatorial approach. #kmaus10

webdynamo2:06pm via Twitter for iPhone
Great talk on KM by Glentworth #kmaus10

Knowledge is synthesised from Information by the acts of iteration and interaction over and over again #kmaus10

TweetDeck
Sigh. Well yes. But that is the issue with KM. Knowledge is always provisional. And management is systematic. I am
so not agreeing#kmaus10

#kmaus10 KM constantly evolving. Knowledge is a moving target. IT and systems can't (+ shouldn't) keep up.

So the scope for KM in an organisation is determined by.... (business need, one would think) as you can't capture the
universe. #kmaus10

Fascinating word clouds from the evolution of the wikipedia KM article, rise of technology, information and
organisation key words#kmaus10

KM is not = a series of IM projects, it's not a point solution, and KM is evolving. #kmaus10 I don't find this at all
provocative so far.

tools good in themselves, but they can't make a change for the better in KM all on their own #KMAus10

Providing solutions is not the same as developing a culture#kmaus10. Find this point particularly important when
communicating to execs

#kmaus10. Can u have knowledge before u act on it? Yes, but then it becomes experiential knowledge (suggestion)

miladyred1:58pm via Twitterrific
RT @BigDavieB: Data becomes information when put into context. It becomes knowledge when put into action.
Glentworth at#KMAus10

TweetDeck
Desiring free agency is not the same as being a free agent#kmaus10

Or was that "Phillip"? Seems more likely, in which case there's a typo in the #kmaus10 program.

Data becomes information when put into context. It becomes knowledge when put into action. Glentworth
at #KMAus10


#kmaus10 - information => knowledge when you know how to use that information effectively... (top of head) Or
perhaps when u have used it.

Processes and systems are merely enablers for interaction between people. YES! #kmaus10

Too often we look for turnkey solutions to Knowledge Management #kmaus10

Loving the point that passive information is not knowledge.#kmaus10 We as KM professionals cannot be passive in
our practices.

Philipp Hoffman is now setting out to provoke us at #kmaus10

#kmaus10 At what point does information become knowledge?

The conflict of the hierarchy we live in reduces our contributory value #KMaus10

Great point, does the conflicts we face in delivering our services get in the way of the value we can bring? #kmaus10

Okay big thumbs up to the caterers, great risotto. #kmaus10 Now to refocus on the afternoon sessions

meretajma1:44pm via Twitterrific
RT @lukegrange: For anyone serious about retaining Intellectual Capital with an ageing work force I have an
approach to share with you, contact me #kmaus10

boffin661:29pm via HootSuite
RT @michellelamb: #kmaus10 those who share get more than they give - jerry ash

ausben1:10pm via TweetDeck
RT @hwakelam: re #kmaus10 R&D Rob and duplicate, love it , think imitation is merely incremental improvement in
disguise... originality is a myth.


For anyone serious about retaining Intellectual Capital with an ageing work force I have an approach to share with
you, contact me #kmaus10

Is always interesting to contemplate the importance of message delivery being equal to message content #kmaus10

#kmaus10 unexpected knowledge sharing around nuclear technology

corza12:38pm via Twitter for iPhone
RT @metaphorage: #KMaus10 asking questions is often more productive way to find robust solutions than looking for
answers.

Over 200 tweets gone out for #kmaus10 already for first sessions, day 1. THANKS for sharing folks! Search the tag to
get the buzz!

RT @katecrawshaw: Sad I am not there! #KMAus10 we will keep you informed :)

katecrawshaw12:34pm via TweetDeck
Sad I am not there! #KMAus10

enjoying the dialogue re: best presentation formats being generated from #KMAus10

@zaana ... although either beats the time I saw a guy actually put a Word document on screen for his
presentation... #kmaus10

meretajma12:27pm via TweetDeck
RT @hwakelam: re #kmaus10 R&D Rob and duplicate, love it , think imitation is merely incremental improvement in
disguise... originality is a myth.

re #kmaus10 R&D Rob and duplicate, love it , think imitation is merely incremental improvement in disguise...
originality is a myth.

meretajma12:26pm via Mobile Web
RT @helmitch: #kmaus10 @corza says we can share our KM stuff on knowledgebucket.wik.is

zaana12:26pm via yoono
@kdelarue yes but most of their slides are still onerous with too much info! I like a clean fun preso backed up by good
paper#kmaus10

@zaana True - academic confs have been doing it for years.#kmaus10

#KMaus10 asking questions is often more productive way to find robust solutions than looking for answers.

@meretajma Given the slide detail, maybe speakers should produce 2 docs - slides + supporting info. #kmaus10

RT @kdelarue: warned slides wld have detail, Maybe conf speakers should produce 2 docs - slides + info. 1 for take
away 1 for pres #kmaus10

zaana12:17pm via yoono
@kdelarue thats why I like conferences with papers -allow the paper to speak in its language & preso to support
paper for more info #kmaus10

@kdelarue good point. #KMAus10

Scientific "ownership" of research outcomes by individuals can get in the way of sharing knowledge. #KMaus10

He warned us slides would have detail, but it's there so we get a copy. Maybe conf speakers should produce 2 docs -
slides + info.#kmaus10

RT @kdelarue R&D = "Rob and Duplicate". #newdefinitions#kmaus10 (Thanks to #michellelamb.) >guessing Rob is
about to become v. popular!

Interactive conversation expertly facitated by @michelllamb & @corza #KMaus10 mindmap generated as we went-
cool!

miladyred12:06pm via dabr

RT @kdelarue: After our interactive session, now the next preso. This from ANSTO - but we have been asked to
*not* publicly tweet the content #kmaus10

After our interactive session, now the next preso. This from ANSTO - but we have been asked to *not* publicly tweet
the content #kmaus10

TweetDeck
Is torn #kmaus10

#kmaus10 session now - connecting KM with business strategy + ops - Ansto

TweetDeck
Hot lunch at #kmaus10

R&D = "Rob and Duplicate". #newdefinitions #kmaus10 (Thanks to #michellelamb.)

allisonhornery12:00pm via TweetDeck

RT @p0lygl0tt: #kmaus10 R&D = rob and duplicate <- lol

p0lygl0tt11:59am via Twitter for iPhone
#kmaus10 R&D = rob and duplicate

miladyred11:58am via TweetDeck
RT @lukegrange: KM success is about overcoming Information fear and judgement #KMaus10

miladyred11:57am via Seesmic Web
Is just fascinating listening to the similar situations and the wealth of different outcomes achieved through
collaboration#kmaus10

lukegrange11:56am via TweetDeck
KM success is about overcoming Information fear and judgement#KMaus10

p0lygl0tt11:55am via HootSuite
RT @michellelamb: #kmaus10 those who share get more than they give - jerry ash

#kmaus10 Expect the unexpected in collaboration

LexBartlett11:50am via UberTwitter
Everyone sharing - COLLABORATING - their ideas and learnings.#KMaus10

Everyone collaborating in the interactive session at #KMaus10 :-)http://tweetphoto.com/33931739

michellelamb11:42am via HootSuite
RT @knowablekate: free place at #KMAus10 - tell me quickly if you can use it

RT @kdelarue: Trust! #kmaus10 so many things come down to trust

#kmaus10 those who share get more than they give - jerry ash

RT @miladyred: How do we take it up as opportunity rather than continuing to do KM by stealth or in a limited
way #kmaus10

#kmaus10 strategicly kmers are in the right place at the right time to make a diff to the mgmnt model equation

Loving the conversation about self regulating communities. No formal rules but the culture of the org creates the
behaviours#kmaus10

Anecdote circles on collaboration at #KMaus10http://tweetphoto.com/33930287

RT @meretajma: Superstars @corza and @michellelambworking their interactive magic at #KMAus10

johnw3lls11:27am via dabr
RT @kdelarue: Now @corza & @michellelamb are on at#kmaus10. Talking about Anecdote Circles (FYI @unorder!)

meretajma11:22am via Echofon
Superstars @corza and @michellelamb working their interactive magic at #KMAus10

Everyone collaborating: when have you felt inspired or disappointed about collaboration? #KMaus10

BigDavieB11:20am via Twitterrific
Storytelling is in our nature. Anecdote circles at #KMAus10

You can't think to much about such value RT @DaveyMelb: Am thinking as I often do too much about the strength of
weak ties#kmaus10

Conversation maps at #KMaus10

#kmaus10 'Storytelling is in our nature but many of us have lost the art of telling stories or listening to them'

Underestimation of power of narrative in orgs - anecdote circles a chance for us to practice our listening/sharing
techniques#kmaus10

kdelarue11:16am via dabr
Now @corza & @michellelamb are on at #kmaus10. Talking about Anecdote Circles (FYI @unorder!)

#kmaus10 collaborating around collaboration sounds like a good sensible idea

Collaboration Anecdote Circles at #KMaus10

helmitch11:15am via Mobile Web
#kmaus10 @corza says we can share our KM stuff on knowledgebucket.wik.is

@corza and @michellelamb about to kick off their intereactive session #kmaus10

DaveyMelbLocale 11:13am via
TweetDeck
Am thinking as I often do too much about the strength of weak ties#kmaus10

Parsons Brinckerhoff: new position all advertised through#socialmedia! #KMaus10

.@corza and @michellelamb take the stage at #kmaus10

Cory Banks and Michelle Lambert are up at #KMaus10


'What do you now know that you wished you would've known at the outset?' KM realisation. #kmaus10

DaveyMelbLocale 11:09am via
TweetDeck
Doh have just found the #kmaus10 hash tag

allisonhornery10:37am via TweetDeck
@helmitch Interested in ARUPs 3 CoP roles - difference betn leader + sponsor? #kmaus10

RT @miladyred: Our ultimate focus should be people. If we forget that, all the enablers in the world won't
help. #kmaus10

miladyred10:36am via Seesmic for iPhone
RT @DeltaKnowledge: Over-reliance on individuals is something you need to address early and well -
ARUP #kmaus10 hugely important

RT @meretajma: Scary fact: 26% of a major gov dept to retire in next 5 years. Arup helping to reduce potential tacit
knowledge loss #KMAus10

DeltaKnowledge10:32am via TweetDeck
Over-reliance on individuals is something you need to address early and well - ARUP #kmaus10

How does ARUP handle new "non-KM" managers? We have a “No Dickheads” policy and it plays a large part in our
recruitment#kmaus10 < Love it!

Arup has a "no dickheads" employment policy. #kmaus10 (I hope no-one finds that language offensive...)


#kmaus10 CoP roles in Arup: leader, sponsor, facilitator

corza10:27am via web
Well done Stephen Davie @ #kmaus10. First time presenter. Did a great job in sharing ARUPs experience with KM.
Will have to connect.

Our ultimate focus should be people. If we forget that, all the enablers in the world won't help. #kmaus10

#kmaus10 great session by Stephen from Arup

Possibly preaching to the converted here - technology is only an enabler, KM is about culture &
behaviours. #kmaus10

We all know the technology is vital, but it is only an enabler. We all know that but do we walk the talk? #kmaus10

RT @helmitch: #kmaus10 KM+KS needs to be embedded in the org + the way u work - faster benefits realisation <
Couldn't agree more!

@meretajma People talk $ incentives if asked but often it is other types of motivation that actually brings +ve
results. #KMAus10

Instead of justifying investment in KM, we should be asking organisations to justify *not* taking action on knowledge
risk.#kmaus10

#kmaus10 KM+KS needs to be embedded in the org + the way u work - faster benefits realisation

metaphorage10:22am via Twitter for iPhone
Stephen Davie #KMaus10 lack of time is one of the commonly perceived barriers to contributing to the k sharing- only
1 side of equation.

ARUP Collab Audit shows Lack of trust & time, fear losing control & silo culture are significant barriers << Sounds
familiar#kmaus10

RTA workforce demographics common across public service. Massive public sector risk for knowledge loss. Huge
opportunity for KM #kmaus10

What are the incentives for people to get involved in KM? Major question in internal Arup study on KM #KMAus10

rossdawson10:21am via TweetDeck
@miladyred cool - thanks for letting me know - yes the reputation economy is coming! #kmaus10

Love the way ARUP looks not only at their own KM issue, but those of their clients as well #kmaus10

Re RTA in NSW: 1,800 engineers retire each year in NSW, but only 900 graduate. This is Knowledge Risk. How can
you *not* do KM? #kmaus10

Stephen Davie #KMaus10 knowledge and it's management is fundamental to our organisational performance and
success.

Scary fact: 26% of a major gov dept to retire in next 5 years. Arup helping to reduce potential tacit knowledge
loss #KMAus10

26% of the NSW RTA will retire in the next 5 years! #KM to the rescue! Hope they get over their "busyness" & start
mentoring#kmaus10

@rossdawson Stephen Davie from Arup, company has similar thinking in terms of trust #kmaus10

Arup now using their own successes to help clients embrace KM#KMAus10

Socialisation creates comfort, comfort builds areas of trust, allowing greater sharing and collaboration and long term
returns#kmaus10


Stephen Davie #KMaus10 explaining insights. How knowledge and learnings are captured, validated and
shared/made searchable. Powerful!

meretajma10:13am via Twitter for iPhone
RT @metaphorage: Stephen Davie #KMaus10 "skills networks" (like COPs), stimulate creative minds. Allow cross
boundary exchanges generating positive outcomes.

Is still indicative fear that "social" aspects of media will create loss of productivity rather than creative
space #kmaus10

lukegrange10:10am via Mobile Web
RT @helmitch: #kmaus10 Arup run 'knowledge harvests' post-project, lessons learned, conversation about what wld
u change, etc

Hmmm interesting, "forums must have genuine business benefit" - how do you know where the idea will come
from?#kmaus10

Forums must be kept for genuine business benefit not just a 'gossip shop' #KMAus10

Stephen Davie #KMaus10 "skills networks" (like COPs), stimulate creative minds. Allow cross boundary exchanges
generating positive outcomes.

An environment of creativity allows people to combine skills for competitive advantage and also self edit and
review #kmaus10

#kmaus10 Arup run 'knowledge harvests' post-project, lessons learned, conversation about what wld u change, etc

meretajma10:08am via Seesmic Web
RT @miladyred: "How do you know the knowledge you receive is valuable" leads into @rossdawson 's thinking on
modern era trust economies #kmaus10

When discussing lessons learnt, always avoid words like Mistakes or Stuff-ups. #KMAus10 << Simple but easy to
forget

kdelarue10:07am via TweetDeck

RT @DeltaKnowledge: KM fits well with a company vision like that. If making $ is the only goal then stop mucking
around and go grow poppies! #KMAus10

RT @meretajma: Organic knowledge sharing now enhanced through technology for maximum biz and staff benefit
within Arup#KMAus10

Steve is a member of about 5 networks. He contributes to 1 or 2 & is a lurker in the others for peripheral awareness.
Lurking is OK#KMAus10

"How do you know the knowledge you receive is valuable" leads into @rossdawson 's thinking on modern era trust
economies#kmaus10

corza10:04am via web
Good stuff @ #kmaus10. Gr8 hearing about free agent perrspective of Jerry Ash (taylorism #fail). Now hearing from
Stephen Davie from ARUP.

Skills Networks is how ARUP refers to Communities of Practice#KMaus10

A lot of the KM value for Arup comes from their Skills Networks (Communities of Practice) #KMAus10

Arup - an organisation based on a philosophy. The Danish founder, Ove Arup, worked with Jørn Utzon on the Sydney
Opera House. #kmaus10

miladyred10:02am via TweetDeck
RT @DeltaKnowledge: KM fits well with a company vision like that. If making $ is the only goal then stop mucking
around and go grow poppies! #KMAus10

lukegrange10:02am via Seesmic Web
RT @miladyred: Different perspectives are brilliant particularly within a shared context. #kmaus10

RT @knowablekate: free place at #KMAus10 - tell me quickly if you can use it

KM fits well with a company vision like that. If making $ is the only goal then stop mucking around and go grow
poppies! #KMAus10

RT @miladyred: Different perspectives are brilliant particularly within a shared context. #kmaus10

knowablekate9:58am via web
free place at #KMAus10 - tell me quickly if you can use it

Employer strategy RT @meretajma: #KMAus10 just don't call them free agents. Associates, stakeholders a better fit-
Jerry Ash

Different perspectives are brilliant particularly within a shared context. #kmaus10

RT @meretajma: Stephen Davie from Arup up now. Company owned in trust by staff- fosters a collaborative KM
culture#KMAus10

"Networking the minds of our individuals" sounds very matrix. There is no spoon #kmaus10

Stephen Davie from Arup up now. Company owned in trust by staff- fosters a collaborative KM culture #KMAus10

ARUP founded by Sir Ove Arup (1895 – 1988) in 1946: Philsopher turned Engineer - Sounds like an interesting
guy #KMAus10

Steve Davie from ARUP now at #KMAus10

RT @helmitch: #kmaus10 much food for thought here. Insights and ideas in a different mgt model, based on joint
value, mutual goals.

miladyred9:54am via Mobile Web
RT @helmitch: #kmaus10 so much food for thought here. Insights and ideas in a different mgt model, based on joint
value, mutual goals.

RT @meretajma: #KMAus10 just don't call them free agents. Associates, stakeholders a better fit- Jerry Ash

#kmaus10 so much food for thought here. Insights and ideas in a different mgt model, based on joint value, mutual
goals.

RT @DeltaKnowledge: Create an environment of trust when Free Agents are encouraged to collaborate & add/create
value. Trust is critical & so integrity #KMAus10

#KMAus10 just don't call them free agents. Associates, stakeholders a better fit- Jerry Ash

knowablekate9:51am via web
#KMAus10 - I have (unexpectedly) one free place for KM Australia - tell me the name of someone you know will take
it and I'll advise Sophia

Don’t give people tight Position Descriptions. Give them objectives and freedom to do their job. #KMAus10

Trust people to participate, to perform and reward accordingly. Choose the right language to involve rather than
isolate#kmaus10

Don’t call these people Free Agents. Call them partners, or “Stakeholders”. #KMAus10

Geoff_Barbaro9:50am via Echofon
RT @meretajma: #KMAus10 stockmarket rewards companies for not hiring and keeping costs down...people finish
last- Jerry Ash

RT @meretajma: Being a free agent can scare some, it doesn't have to mean being alone- free agents working
together creates success #KMAus10

Capt Picard looking down on industrial man knowing they will figure it out one day #KMAus10

The Free Agency concept reminds me of the moneyless economy of Star Trek. #KMAus10

Geoff_Barbaro9:49am via web

@CommAmmo also a KM conf on in Australia now - #KMAus10

Create an environment of trust when Free Agents are encouraged to collaborate & add/create value. Trust is critical &
so integrity#KMAus10

RT @kdelarue: We need to change the employee/employer model to one of equal status - we need trust to work
together.#kmaus10

Free agent phenomenon good for KM- independant, but dependant, different and shared goals. Wanting to work
for/with each other #KMAus10

Jerry Ash #KMaus10 assume everyone is a free agent AND that this is a good thing for knowledge sharing

How much more can we achieve when we are all independent and interdependent? Different skills, Maximum team
efficiency#KMAus10

"We are all equal, but with different knowledge capital to bring to the table." - Jerry Ash #kmaus10

People's innate desire to do a good job in an area they love still relevant in free agent environment. Tapping into this
a priority#kmaus10

zaana9:45am via yoono
Yes! RT @kdelarue: We need to change the employee/employer model to one of equal status - we need trust to work
together.#kmaus10

KMHobbie9:44am via TweetDeck
@Metaphorage thanks for #KMAus10 coverage!

We need to change the employee/employer model to one of equal status - we need trust to work together. #kmaus10

RT @miladyred: People not just working for employers but investing in themselves and their futures so prosperity
helps both sides #kmaus10

People not just working for employers but investing in themselves and their futures so prosperity helps both
sides #kmaus10

Jerry Ash #KMaus10 a danger of the free agent era that some may become knowledge horders - misunderstanding
that giving drives receiving

RT @lukegrange: Those who share get more than they give#KMaus10

#kmaus10 knowledge-sharing: those who share get more than they give. Jerry Ash

meretajma9:43am via dabr
RT @kdelarue: "You are all free agents!" ("Yes, we are all free agents!") <"Err, I'm not..."> ("Shh!") #kmaus10

lukegrange9:42am via Twitterrific
Those who share get more than they give #KMaus10

RT @Metaphorage Jerry Ash #KMaus10 "Free Agents" are the way forward for Personal KM. It is now a talent
market which values knowledge.

Conditions of fear, resource scarcity, aggression - how do we shape and participate in collaboration if not by
change #kmaus10

"You are all free agents!" ("Yes, we are all free agents!") <"Err, I'm not..."> ("Shh!") #kmaus10

Jerry Ash: #KMAus10 Industrial Age shoddy mining practices? "My dear, Italians are cheaper than roof supports.”
People were seem as tools.

Incidentally, any #kmers, #kmlf or #kmedu people out there, follow #kmaus10 for the next couple of days - good stuff
coming!


@kdelarue At #KMAus10 with @corza @stangarfield @mlambert& lots of others.

miladyred9:37am via Twitter for iPhone
RT @metaphorage: Jerry Ash #KMaus10 management wake up call- you don't own your people, you need a model
which engages free agents for collective benefit.

RT @meretajma: #KMAus10 Free agent phenomenon gives business a wake up call- they now longer own
employees . Ppl assets rather than chattel.

The basic principles Jerry is talking about are closely related to my presentation at last month's #kmlf (The Idea
Monopoly?)#kmaus10

Is a conscious raising exercise on all sides, people to be valued and to recognise that value themselves given their
mobility#kmaus10

We need a new employer model in light of the Free Agent way of thinking #kmaus10

Jerry Ash #KMaus10 management wake up call- you don't own your people, you need a model which engages free
agents for collective benefit.

#KMAus10 Free agent phenomenon gives business a wake up call- they now longer own employees . Ppl assets
rather than chattel.

Jerry Ash #KMaus10 "Free Agents" are the way forward for Personal Knowledge Management. It is now a talent
market which values knowledge.

Ok, now it's fairly obvious I came in a little late to #kmaus10! Lots of good people already tweeting Jerry's words.

meretajma9:33am via UberTwitter
RT @LexBartlett: RT @metaphorage: Jerry Ash #KMaus10 no such thing as a jobless recovery in an economy which
is 70% consumer driven

It's really a situation of creating cultures where free agents are motivated to share and companies to encourage
this #kmaus10

#kmaus10 in knowledge economy, people matter. We learn + grow in every exchange, thus can contribute more.

How do we see this situation as an opportunity rather than continuing to do KM by stealth or in a limited
way #kmaus10

Jerry Ash #KMaus10 the court of public opinion is very influential in what happens (andwhat doesn't).

#kmaus10 knowledge is not labour, as it is viewed in the industrial model. Must bring KM into C21.

RT @metaphorage: Jerry Ash #KMaus10 no such thing as a jobless recovery in an economy which is 70% consumer
driven

Dipty839:29am via Twitter for iPhone
#kmaus10 International keynote speaker, Jerry Ash presenting @KMAUS 2010 about managing knowledge in an
uncommitted relationship

People are fundamental to recovery in a knowledge & consumer based econonomy. KM needs to continue to
challenge mgmt to believe #kmaus10

Jerry Ash #KMaus10 no such thing as a jobless recovery in an economy which is 70% consumer driven

RT @meretajma: #KMAus10 stockmarket rewards companies for not hiring and keeping costs down...people finish
last- Jerry Ash

Jobless recovery like being 'almost pregnant' #KMAus10

#KMAus10 stockmarket rewards companies for not hiring and keeping costs down...people finish last- Jerry Ash

#kmaus10 very difficult for business + industry + economics to evolve: people need to become free agents.

There seems to be an ongoing idea of knowledge as something to be fearful of - capture it, codify it, corral it, control
it. #kmaus10

During the early 90s through BPR people were referred to as cost and not labour #kmaus10 Has this changed?

Jerry Ash #KMaus10 management now get that intellectual capital is valuable, but try to capture it before people
leave: wrong focus!

#kmaus10 Jerry Ash taking us on journey of history of KM, how do (or do not) we value people + their knowledge?

#kmaus10 Jerry Ash reviewing the knowledge loss of the downsizing era - do you think we learnt from that?

You can see the perspectives of workers as a threat to cash flow rather than an asset to be valued still existing in
current mgmt#kmaus10

Jerry Ash #KMaus10 intellectual capital still not valued as it should be through recent financial crisis. People still first
cost reduction

RT @metaphorage: Jerry Ash at #KMaus10 ironically early collaborations created a "them & us" conflict between
management & labour resources.

From them and us to appeasement and discussion- foundations for KM and thoughts of Drucker etc but old ideas still
prevail#KMAus10

#kmaus10 the unlearning we need 2 do is around working relationship of the past that were disfunctional to what
could be, with collaboration

Jerry Ash at #KMaus10 ironically early collaborations created a "them & us" conflict between management & labour
resources.

Really good point about the challenge of collaboration in an Us/Them working dynamic #kmaus10 boom or bust
regardless

Jerry Ash at #KMaus10 the union movement was the first form of worker collaboration around the turn of the century.

RT @meretajma: Unions one of the early examples of collaboration in the workplace- Jerry Ash #KMAus10

RT @miladyred: #kmaus10 changing expectations in the workforce from both employers and employees creating
new challenges for both sides

Unions one of the early examples of collaboration in the workplace- Jerry Ash #KMAus10

#kmaus10 Jerry Ash reviewing the history of "management" - as u listen it is easy to understand the legacy we have
today-challenge 2 unlearn

Jerry Ash at #KMaus10 covering a history of human capital and collaboration.

RT @meretajma: #KMAus10 Jerry Ash putting his editing skills to use by changing up his keynote presentation

#kmaus10 changing expectations in the workforce from both employers and employees creating new challenges for
both sides

#KMAus10 Jerry Ash putting his editing skills to use by changing up his keynote presentation

#KMAus10 Arthur Shelley kicks off the event asking us to make our experiences alarming- more great storytelling.

lukegrange9:07am via AudioBoo
audioBoo: Opening of #kmaus10 in Sydney @metaphoragehttp://boo.fm/b154634

#kmaus10 @Metaphorage challenging us nicely to step outside our predicted experience before introducing Jerry
Ash

"If you already knew it, why would you be here" @metaphoragesets the tone for our time together at #kmaus10

#kmaus10 just beginning the day, nice frame @Metaphorage

stangarfield9:01am via TweetChat
Arthur Shelley @Metaphorage kicking off KM and Collaboration Australia 2010 in Sydney with good humor #kmaus10

#kmaus10 kicking off now

On my way to #kmaus10 and preparing my brain for sponge mode http://yfrog.com/2mchzpj

Walking across the sydney harbour bridge on my way to#kmaus10. Cloudy, cool, chance of rain. Great view.

is at #kmaus10 this week

KMeducation5:42am via bitly
RT @DavidGurteen: KM Australia tweets - #kmaus10http://bit.ly/aE5hlu #KM

DavidGurteen5:21am via bitly
KM Australia tweets - #kmaus10 http://bit.ly/aE5hlu #KM

corzaJul 20, 11:07pm via web
Kicking the bucket again #kbucket @kbuckethttp://knowledgebucket.wik.is . Will be sharing the love at#kmaus10.
See you there

KMAUS10 Day One july 2010

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KMAUS10 Day One july 2010