PSOP 2010

2010
Kevin Brown
Park Resorts Ltd
3/1/2010
Pool Safety Operating Procedures

1
March 1, 2010
1 Contents
2 FOREWORD.............................................................................................................................. 4
3 INTRODUCTION........................................................................................................................ 5
4 ROLES AND RESPONSIBILITIES .................................................................................................. 7
5 PROCEDURE NOTES...............................................................ERROR! BOOKMARK NOT DEFINED.
6 NORMAL OPERATING PLAN...................................................................................................... 9
6.1 INTRODUCTION ......................................................................................................................... 9
6.2 DETAILS OF THE POOL................................................................................................................. 9
6.3 POTENTIAL RISK FACTORS............................................................................................................ 9
6.3.1 AWARENESS OF RISK – MAIN HAZARDS AND HIGH RISK USERS...............................................................9
6.3.2 POOL AND POOL HALL HAZARDS......................................................................................................10
6.3.3 CUSTOMERS AT RISK ......................................................................................................................10
6.3.4 EXCLUSIONS .................................................................................................................................11
6.3.5 RISK ASSESSMENTS........................................................................................................................11
6.4 DEALING WITH THE PUBLIC .........................................................................................................11
6.4.1 SAFETY EDUCATION .......................................................................................................................11
6.4.2 COMMUNICATION WITH CUSTOMERS ...............................................................................................12
6.4.3 POOLSIDE RULES FOR BATHERS........................................................................................................12
6.4.4 ......................................................................................................................................................12
6.5 LIFEGUARDS’ DUTIES AND RESPONSIBILITIES...................................................................................12
6.5.1 KEY TASKS....................................................................................................................................13
6.5.2 BATHER OBSERVATION...................................................................................................................13
6.5.3 POOLSIDE RULES FOR POOL STAFF....................................................................................................13
6.5.4 SPECIFIC RULES FOR EACH LIFEGUARD POSITION.................................................................................13
6.5.5 LIFEGUARD TRAINING .....................................................................................................................13
6.6 SYSTEMS OF WORK...................................................................................................................14
6.6.1 LINES OF SUPERVISION....................................................................................................................14
6.6.2 CALL OUT PROCEDURE....................................................................................................................14
6.6.3 POOL STAFF WORK ROTATION..........................................................................................................14
6.6.4 MAXIMUM POOL SIDE WORK TIMES..................................................................................................14
6.6.5 NUMBERS OF POOL STAFF FOR PARTICULAR ACTIVITIES.........................................................................14
6.6.6 GENERAL ARRANGEMENTS ..............................................................................................................16
6.6.7 SPECIFIC AREAS / FEATURE: .............................................................................................................16
6.6.8 SPECIALIST ACTIVITIES.....................................................................................................................16
6.6.9 SWIMMING LESSONS......................................................................................................................16
6.7 OPERATIONAL SYSTEMS .............................................................................................................16
6.7.1 CONTROLLING ACCESS TO THE POOL .................................................................................................16
6.7.2 PREVENTING UNAUTHORISED ACCESS................................................................................................16

2 Pool Safety Operating Procedures
March 1, 2010
6.7.3 MAXIMUM BATHER LOADS..............................................................................................................16
6.7.4 CONTROLLING NUMBERS ................................................................................................................17
6.7.5 CONSTANT MONITORING OF BATHER LOADS.......................................................................................17
6.7.6 ADMISSIONS POLICY.......................................................................................................................17
6.7.7 DIVING IN POOLS – POLICY AND ITS IMPLEMENTATION .........................................................................17
6.7.8 SAFE OPERATION AND USE OF DIVING BOARDS / WATER SLIDES / WAVE MACHINES ...................................18
6.7.9 USE OF SNORKELS, FACE MASKS AND FINS..........................................................................................18
6.8 DETAILED WORK INSTRUCTIONS ..................................................................................................18
6.9 FIRST AID SUPPLIES AND TRAINING...............................................................................................18
6.10 DETAILS OF ALARM SYSTEMS AND EMERGENCY EQUIPMENT ...........................................................18
6.11 CONDITIONS OF HIRE TO OUTSIDE ORGANISATIONS .......................................................................18
6.11.1 LIFEGUARDING............................................................................................................................18
6.11.2 RISK ASSESSMENTS FOR ACTIVITIES ................................................................................................18
6.11.3 LEVEL OF SUPERVISION.................................................................................................................19
6.11.4 COMPLIANCE WITH NOP & EAP ...................................................................................................19
6.11.5 EMERGENCY ACTION PLAN............................................................................................................19
7 EMERGENCY ACTION PLAN......................................................................................................20
7.1 INTRODUCTION ........................................................................................................................20
7.2 BOMB THREAT.........................................................................................................................21
7.3 DISCOVERY OF A CASUALTY IN THE WATER.....................................................................................22
7.4 POOLSIDE RESUSCITATION..........................................................................................................22
7.5 LOST CHILD .............................................................................................................................22
7.6 LOST PARENTS .........................................................................................................................23
7.7 CHLORINATION LEVELS...............................................................................................................24
7.8 POWER FAILURE.......................................................................................................................24
7.9 BROKEN GLASS ........................................................................................................................24
7.10 MAJOR BLOOD LOSS ...............................................................................................................24
7.11 VOMITING.............................................................................................................................24
7.12 DIARRHOEA...........................................................................................................................24
7.13 SOLID STOOL .........................................................................................................................24
8 POOL SAFETY MANAGEMENT SYSTEMS...................................................................................25
9 POOL PLANT PROCEDURES......................................................................................................29
9.1 INTRODUCTION ........................................................................................................................29
9.2 GENERAL SAFETY MANAGEMENT .................................................................................................29
9.3 PLANT ROOM LONE WORKING PROCEDURE ...................................................................................30
9.4 FILTRATION & CIRCULATION .......................................................................................................30
9.5 FLOCCULATION.........................................................................................................................30
9.6 BACKWASHING ........................................................................................................................31
9.7 INLETS & OUTLETS....................................................................................................................32

3Foreword
March 1, 2010
9.8 STRAINER BASKET CLEANING.......................................................................................................33
9.9 CHEMICAL DOSING ...................................................................................................................33
9.10 HAND DOSING .......................................................................................................................34
9.11 TOPPING UP THE DAY TANKS ....................................................................................................35
9.12 CHEMICALS ...........................................................................................................................36
9.13 ELECTROCUTION FROM PLANT ...................................................................................................38
9.14 FIRE.....................................................................................................................................38
9.15 LEGIONNAIRES DISEASE............................................................................................................38
9.16 PH.......................................................................................................................................38
PALINTEST .......................................................................................................................................39
9.17 MICROBIOLOGICAL TESTING......................................................................................................41
9.18 CHEMICAL STANDARDS EXPECTED WITH CHLORINE BASED DISINFECTANTS .........................................41
9.19 VENTILATION .........................................................................................................................42
9.20 MAINTENANCE.......................................................................................................................42
9.21 EMERGENCY CONTACTS SHEET...................................................................................................44
9.22 SITE SPECIFIC EMERGENCY POOL PLANT PROCEDURE......................................................................45
9.22.1 CHEMICALS ................................................................................................................................45
9.22.2 FIRE ..........................................................................................................................................46
9.23 SITE SPECIFIC POOL PLANT NORMAL OPERATING PROCEDURE..........................................................46
9.23.1 FILTERS......................................................................................................................................30
10 APPENDICES..........................................................................................................................51
10.1 SIGNAGE REFERENCE SHEET ......................................................................................................51
10.2 COSHH ASSESSMENTS ............................................................................................................51
10.3 RISK ASSESSMENTS .................................................................................................................51
10.4 POOL PLANS..........................................................................................................................51
10.5 SAFETY DATA SHEETS ..............................................................................................................51
10.6 LIFEGUARD AND TRAINER ASSESSOR QUALIFICATIONS ....................................................................51
10.7 PARK RESORTS CUSTOMER SAFETY GUIDE....................................................................................51
10.8 THIRD PARTIES INFORMATION...................................................................................................51
10.8.1 THIRD PARTY POOL HIRE PROCEDURE NOTE ....................................................................................51
10.8.2 CONTRACTORS............................................................................................................................53

March 1, 2010
2 Foreword
Dear Staff Member
Park Resorts have an obligation to provide a safe environment for both our staff and guests.
Nowhere is this more important than in our swimming pools.
With my full support we intend to meet these obligations through successful teamwork.
We will take steps to ensure that our statutory duties are met in respect of matters relating to
Health & safety and that every swimming pool is run to the highest standard.
You also have a responsibility to prevent accidents and injuries by adhering to safety rules and
procedures, assisting fellow staff members in doing the same and promptly reporting anything that
could cause a problem to your Manager.
The safety & health of all our staff and guests will always remain equal in importance to all other
aspects of our business and we will engage in a pro-active safety program promoting Best practice
wherever practicable.
Signature
Name: David Vaughan
Title: Managing Director
Date: 1st March 2010
Commented [KB1]: Replace with photo of David Vaughan

5Introduction
March 1, 2010
3 Introduction
Swimming is a large part of the holiday entertainment provided for our owners and guests. These
activities and the operations surrounding them can result in death and injury if not properly
controlled.
This Policy has been written to ensure that:
Staff understand the importance of their role and the procedures
Everybody is clear about their responsibilities in respect of pool operation
Those running the facility understand the systems necessary to run the facility safely.
The Company policy and information must be supplemented by the Normal Operating Procedures
and Emergency Action Plan produced by and specific to each Park Resorts park.
Relevant Publications
In formulating this policy regard has been given to the following:
Relevant Guidance
"Managing Health and Safety in Swimming Pools", (HSG 179) - this guidance outlines the standards
needed for the operators of pools to fulfil their duties under the Health and Safety at Work etc. Act
1974. A main requirement of this publication is the necessity to have comprehensive written safety
procedures for the pool. Failure to have such a set of written procedures invites criticism from the
local Public Protection/Environmental Health Department. In the event of an accident or fatality, the
existence of these written procedures and the efficiency with which they are carried out are major
factors in determining whether a pool operator will face a criminal prosecution under Health &
Safety legislation.
Health and Safety at Work Etc. Act 1974
This policy has taken account of the duties imposed by this piece of legislation, including our
responsibilities towards members of the public and employees.
The Management of Health and Safety Regulations 1999
The requirement for risk assessments under these regulations has been incorporated as a generic
assessment into this document. This will be supplemented with the site- specific risk assessments.
The measures identified to minimise these risks for Park Resorts pools should already be
incorporated into this policy; if they are not, the Leisure Manager must bring this to the attention of
the General Manager who will liaise with the company's safety advisors.
Each General Manager is, of course, also responsible for ensuring that Company policy set out in this
document is followed to the letter and that the written procedures are operated at the pool.
Structure & Use of the Document

March 1, 2010
The structure of this document follows the above guidance and law and should be clear to the
Environmental Health Officers (responsible for upholding the law.) If legal requirements or company
policy change, amendments will be automatically sent out.
The mandatory requirements sites must adhere to, are outlined in the Policy Requirements section.
All staff should be made aware of its contents. This is supplemented by the Roles and
Responsibilities Section, which details in broad terms what each level of management, is expected to
do. As each pool is unique in size, shape and general physical layout this document MUST be made
site specific where indicated for each Park Resorts pool and agreed with the General Manager. The
Normal Operating Plan and Emergency Action Plan for each site and will be based on the site-specific
risk assessment and the information supplied within this policy.
This policy refers to other areas to be considered in running a pool safely e.g. use of chemicals and
electrical safety but full details of these are in the company Health & Safety Policy and should be
made known to those using this Pool policy.

7Roles and Responsibilities
March 1, 2010
4 Roles and Responsibilities
The responsibilities for implementing this policy are as follows:
Board of Directors
• To ensure the correct management framework is provided to enable the implementation
of this policy.
• Providing the necessary funds to ensure compliance with this policy.
• To secure the necessary professional advice to ensure that this guidance is an industry
standard
Regional Directors
• With Operations Director, to review annually capital requirements for pools to ensure
compliance with Company policy.
• To identify to the Operations Director any shortcomings in the operations
• To co-ordinate the auditing of the pools
• To have an input into monitoring compliance with this Policy
• To allocate to the parks under their control the necessary resources to implement the Policy.
• To ensure policy guidelines are being implemented at Park level
• Review arrangements with the General Manager on a periodic basis but at least annually
General Manager
• To review the needs of the swimming facility with their Regional Director.
• To allocate the appropriate resources to enable the policy to be implemented on site
• To monitor standards of swimming pool safety.
• To ensure policy guidelines are being implemented at Park level.
• Review arrangements with the Leisure Manager at least every six months.
• To monitor compliance with this policy.
• To identify the necessary expenditure required for the pool operation to their Line Manager.
Leisure Manager
• To read the Park Resorts Swimming Pool Policy
• Seek clarification of anything they are unsure of within the pool policy
• To familiarise themselves with the requirements of the policy
• Ensure that a copy of the policy is held within the swimming pool areas
• Ensure that all monitoring documents are used as appropriate.
• Retain records for 12 months. Where a complaint or incident occurs this should be extended
to 3 years.
• To bring to the attention of the General Manager any shortcomings in the operation.
• To implement all generic procedures and guidelines in this policy
• To complete the site specific NOP and EAP for their pool.
• To ensure staff are provided with the necessary equipment to comply with this policy.

March 1, 2010
• To identify the necessary resource required for the Pool operation to the General Manager.
• To ensure that staff within the area of their control are trained in accordance with all the
• requirements of this policy and that the training is recorded
• To monitor compliance with the policy
Leisure Supervisors (where applicable)
• To deputise for the Leisure Manager in his absence
• To ensure that the area under their control is managed in accordance with this policy.
• To ensure that staff within the area of their control are trained in accordance with this
policy, and that the training is recorded.
Leisure Staff
• To comply with company policy and take care of their own safety and that of their
Colleagues.
• To fully participate in training
• To bring any hazards they identify to the attention of their Line Manager
Health & Safety Consultants – Chiltern Consulting
• To provide best advice on securing pool safety
• In concert with the Senior Managers/Directors responsible for safety to periodically review
the policy documents
• As instructed to carry out external monitoring of the management of Park Resorts Swimming
pools.

9Normal Operating Plan
March 1, 2010
5 Normal Operating Plan
5.1 Introduction
These procedures follow the guidelines and recommendations set out in the introduction to this
document and take into account the pool structure, equipment, manner of use and characteristics of
those using the pool. This allows the development of systems of work, staffing arrangements, first
aid, staff training, etc., and these will be reviewed in the light of on-going operational experience.
As well as the generic risks associated with the running of swimming pools the risks presented by the
design of each particular facility together with the measures required to reduce these risks as far as
is possible must be identified by site management and addressed. Pool staff must be alerted to
these risks and informed as to the control measures put in place to deal with them.
5.2 Details of the Pool
Plans of the building including the pool hall, should be identified giving;
• Dimensions and Depths of building
• Features and Equipment
• Recommended Observation zones
• Dimensions and depths of each pool
• Emergency exits
• Landing point(s) for suspected spinal injuries
• Access point(s) for emergency services
• Fire alarm points and emergency equipment
• Drowning alarm or other emergency features
• Emergency telephone(s) or radio communication point(s)
Site Specific Pool Plans can be found in Appendix 12.4 Pool Plans.
5.3 Potential Risk Factors
Before identifying safe operating procedures, you need to be aware of the main hazards and users
particularly at risk. The following have previously been identified as factors in past injuries or
fatalities in swimming pools and can therefore be taken as a starting point for all pool operating
procedures. Also, managers need to identify other hazards and users at risk which may be specific to
their location.
5.3.1 Awareness of Risk – Main Hazards and High Risk Users
Known Hazards
a) The following have been factors in past fatalities (or serious injuries) in swimming pools in
the United Kingdom and should therefore be considered as possibilities.
b) Prior health problems e.g. Heart trouble, asthma, epilepsy, etc.;
c) Youth and inexperience (half those who drown are aged under 15 years);
d) Alcohol, drugs or food before swimming;
e) Unauthorised access to pools intended to be out of use;

March 1, 2010
f) Weak or non-swimmers straying out of their depth;
g) Diving into insufficient depth of water (leading to concussion or injury to head, neck or
spine);
h) The diving boards themselves are one of the highest risk factors within the pool
environment, including the height of the boards coupled with the depth of the water, and
the problem of assessing an individual’s swimming ability;
i) Unruly behaviour and misuse of equipment;
j) Unclear pool water, preventing casualties from being seen;
k) Absence of, or inadequate response, by pool attendants in an emergency.
5.3.2 Pool and Pool Hall Hazards
Pool staff must watch out for the following pool hazards:
a) Pool staff must be conscious of the likelihood of slipping accidents on the poolside. Do not
allow running or any other activity which could lead to injury;
b) Specific observation must be made of the exit from the changing rooms where access is
directly onto the poolside adjacent to deep water area;
c) Similarly young children may run from the shallow end or baby pool area into the deep
water area;
d) Pool staff must know the pools’ water depths and make customers aware of the dangers,
particularly those about to go out of their depth;
e) The Park Resorts No Diving policy must be rigorously enforced to prevent diving in all Park
Resorts pools;
f) The rapids channel may cause problems for weak/non-swimmers who may inadvertently be
drawn into this area;
g) Other water features such as water cannons and rain-spray may increase the risk of injury
through choking etc.;
h) Waterslides are an area of high risk and injury may arise as a result of the ride itself, access
via the staircase, or on entry to the slash pool;
i) Pool staff must be aware of the possible entrapment dangers arising from inlets, outlets and
other grilles;
j) Park Resorts pools become very crowded particularly at peak times and even though the
water is generally shallow, it still requires concentrated vigilance;
k) Some water features gush powerful jets when in use, attracting many customers and making
the water below turbulent so that it can be difficult to see the pool bottom clearly. This calls
for concentrated vigilance;
l) Blind spots may be encountered in any pool which staff should be made aware of and
provisions made for bringing the hidden area into view;
m) Water Features can cause injuries. Pool users should be discouraged from placing any part of
their bodies directly over inlets and outlets, both above surface and submerged.
5.3.3 Customers at Risk
Once bathers are in the water it is very much more difficult to spot potential problems.
Those who need to be carefully watched include:
a) Weak swimmers;

March 1, 2010
b) The boisterous and show offs;
c) Scum channel, hand rail and lane rope crawlers;
d) Those wearing arm bands or other forms of buoyancy aid;
e) Unaccompanied children or inadequately supervised by a responsible adult;
f) Parents/carers ‘teaching’
g) Customers using floats, inflatables and other such equipment;
h) Elderly customers;
i) Customers with disabilities / special needs;
j) Customers under the influence of drink and/or drugs.
5.3.4 Exclusions
The receptionists, or pool staff on duty in the changing areas, are best placed to observe, before
they enter the water area, bathers who may be considered to be at particular risk, such as:
a) Those under the influence of alcohol and/or drugs;
b) People in poor health;
c) The elderly;
d) Unaccompanied children under the age of 8;
e) Those who appear nervous or afraid.
Persons who appear intoxicated or not well enough to enter the water must be excluded.
Appropriate consideration must be given to those customers who may have a disability and appear
to pose a risk. Many persons in this category will be referred by a doctor for exercise and are
invariably able to swim safely. If in doubt a Duty Manager should always be consulted.
Children who are under the age of 8, not accompanied by a responsible adult over the age of 16,
should not be allowed admission.
5.3.5 Risk Assessments
The Management of Health and Safety at Work Regulations 1999 require that employers assess the
risks arising from their activities both to members of staff and customers. The risks associated with
the provision of a complex pool facility have been assessed. The detailed requirements included
within the normal operating plan and emergency action plan, have been formulated to ensure
control of and/or reduction in the risks present. Staff training will be undertaken on a regular basis
to ensure that you are familiar with the safety procedures. However, all staff have a responsibility to
contribute to ensuring that procedures for safe operation maintain their relevancy over time. Ensure
you inform a member of management if you are aware of changing circumstances which affect
safety procedures.
Site Specific Risk Assessments can be found in Appendix 12.3.
5.4 Dealing with the Public
Arrangements for communicating safety messages to customers, customer care, poolside rules for
the public and for lifeguards, controlling access
5.4.1 Safety Education
Any pool will be safer if customers are aware of potential risks and act responsibly. There are a
number of ways in which these risks may be drawn to customers’ attention:

March 1, 2010
a) Notices displayed throughout the building – particularly at reception, in changing areas and
on the poolside. Safety signs would include depth signs, prohibition notices such as the
Institute of Sport and Recreation Management’s ‘DO NOT’ poster. Maps may be displayed
indicating water depths, location of water features etc.
b) Safety aspects incorporated into publicity material available to new customers on arrival and
to those responsible for organised groups, including school parties.
c) References to safety aspects to be incorporated into contracts with clubs, schools and other
organisations hiring the pool.
d) Verbal reminders where necessary by pool staff. It is vital both in customer care terms and
to enable customers to understand the rationale behind rules and regulations, that they are
given appropriate explanation.
The safety signs on display in this facility can be found in Appendix 12.1 Signage Reference Sheet.
5.4.2 Communication with Customers
Some customers can be rude and difficult but professional pool staff must remain calm and correct
in the face of provocation. Pool staff should deal with customers politely but, where necessary,
firmly, especially in situations where health and safety might be at risk. Creating the right image and
atmosphere may simply involve a smile or friendly greeting when a customer enters the pool, or a
straightforward explanation of the rules.
In dealing with customers, especially where there is a potential discipline problem, the following
should be considered:
a) Smile and appear approachable, use eye contact;
b) Be courteous but firm, be seen to care;
c) Be specific and give reasons for warnings/instruction;
d) Do not display anger or use inappropriate language;
e) Do not intimidate a customer;
Use a whistle sparingly, or else it loses its effect. It is important to remember that the whistle will
only attract attention and needs to be followed by a verbal or visual instruction. If using hand
signals, ensure that they are made in such a way as to be quite obvious and not open to
misinterpretation;
Remember that many barriers to communicate exist. The customer with whom you are trying to
communicate may have a hearing or sight impedance or may not speak English as their first
language.
5.4.3 Poolside Rules for Bathers
5.5 Lifeguards’ Duties and Responsibilities
And special supervision requirements for equipment, etc.; lifeguard training; and numbers of
lifeguard for particular activities

March 1, 2010
5.5.1 Key Tasks
5.5.2 Bather Observation
5.5.3 Poolside Rules for Pool Staff
5.5.4 Specific Rules for Each Lifeguard Position
5.5.4.1 General Rules
5.5.4.2 Waterslide Tower And Slash Pool Positions
5.5.4.3 Slash Pool
5.5.4.4 Beach Pool
5.5.4.4.1 Entrance To Rapids
5.5.4.4.2 Exit Of Rapids
5.5.4.4.3 Kiddies Harbour / Spa Pool
5.5.4.4.4 Cascades
5.5.4.5 Lane Swimming – 25 Metre Pool
5.5.4.6 Learner Pool
5.5.4.7 Diving Pool
5.5.5 Lifeguard training
a) The minimum qualification for a lifeguard is a current RLSS UK National Pool Lifeguard
Qualification.
a) Lifeguards are required to provide proof of the possession of a current RLSS UK National
Pool Lifeguard Qualification prior to their appointment or any change in work location.
b) Lifeguards are required to renew their lifeguarding and first aid qualifications in accordance
with the requirements of the certificating organisations.
c) It is the responsibility of the Leisure Manager to ensure that qualification and training
records are kept for each lifeguard and to ensure that training takes place at least fortnightly
for all lifeguards in order to maintain a consistent standard. Training by a trainer assessor
must be conducted at least once each calendar month.
5.5.5.1 Frequency of training
a) All lifeguards will be given training on the site specific hazards presented by this pool within
two weeks of joining by the Leisure Manager or Leisure Supervisor.
b) Each month staff will take part in training, which is detailed in the RLSS or NARs training
manuals.
d) Training takes place fortnightly for all lifeguards in order to maintain a consistent standard.
Training by a trainer assessor must be conducted at least once each calendar month.

March 1, 2010
5.5.5.2 Training requirements
Ref Method Who and When Method / Specification
HS1 Health & Safety Induction • All staff prior to commencing duties
during Induction day.
• On site presentation and information on company
Health and Safety Policy by Head of Department
• Induction Workbook
SW1 Lifeguards Training / Pool
Attendants
Training
• All those required to work poolside.
Staff only recognised as Lifeguards once
Relevant qualification held.
• Lifeguards to hold RLSS - NPLQ or NARS equivalent
• Pool attendants - on site training
SW2 Pool Plant Engineers Training • All those required to run pool and pool
plant / facilities
• Pool plant operators Course
SW3 Pool Supervisors • All those required to run pool facilities • In-house course for Pool Supervisors
FF1 Practical Use of Fire Fighting
Equipment
• All Departmental Managers as well as
key personnel identified Annually
• Training carried out in conjunction with Fire
Service/ fire equipment suppliers including
demonstrations, practical and presentations
MH1 Manual Handling • As determined by risk assessment • Task specific manual handling training in
accordance with company procedures
WE1 Work Equipment • As determined by risk assessment
• Staff who use work equipment prior to
use
• Briefing from relevant safe operating procedure
CS1 Safe Use of Cleaning Chemicals • All staff who are required to handle
cleaning chemicals.
• Nominated trainers to receive instruction in
delivery of the programme from local chemical
suppliers then cascade training to staff prior to
commencing tasks involving chemicals
CS2 Safe Use of Pool Chemicals • Staff required to handle pool treatment
chemicals.
• Pool Plant Operation or equivalent course.
• Training in COSHH procedures from H&S Policy
PS4 Risk Assessment Training • Key personnel identified • Training in aspects of risk assessment and hazard
identification and risk analysis
• Training in use of company risk assessment format
5.6 Systems of Work
5.6.1 Lines of supervision
Lifeguards must operate a mobile patrol on the poolside unless supervising a flume or splashdown
pool, or when stationary in a raised observation chair or platform which should not be occupied, by
any individual, for no longer than 15 minutes.
5.6.2 Call out procedure
5.6.3 Pool staff work rotation
At the end of a period of poolside supervision, lifeguards must be given a break from the poolside
for not less than 15 minutes during which other duties may be undertaken.
5.6.4 Maximum pool side work times
The maximum period over which a lifeguard will continuously supervise a swimming pool will be no
more than 90 minutes and will normally be 60 minutes.
5.6.5 Numbers of pool staff for particular activities
The minimum number of qualified lifeguards necessary to ensure the appropriate supervision of all
bathers in the various categories of swimming pool is shown below in

March 1, 2010
The following outlines the numbers of staff required to run the pool safely and in accordance with
the pool policy. A qualified lifeguard is as defined in the company pool policy; a pool assistant is not
qualified and can only be used to supplement lifeguards in unskilled tasks such as supervising
bathers at the top of a flume.
• The minimum number of lifeguards required to open this pool is 1.
• The minimum number of lifeguards working poolside surveying the water is 1.
• Emergency assistance can be obtained from the Leisure Centre Reception.
• Lifeguard / Pool assistant numbers will be increased in the following circumstances:
• Activates running
o During Sensible Swim 1 lifeguard is required to survey the water.
o All other Activities 2 lifeguards will be required to survey the water.
• Increase in bather load
o When the bather load increases to a number that the lifeguard on duty feels
uncomfortable being alone, additional lifeguards will go poolside.
o At maximum bather load the lifeguards on duty will increase to 2 minimum.
• Accident or injury has occurred
o When an accident or injury occurs all lifeguards on duty will go poolside to assist
with the rescue.
Feature / Work
Activity
Number of Lifeguards
poolside
Pool assistants Pool Assistants Duties
Baseline figure
Peak Bather Loads
Use of the pool for activities
The following activities are run by Sports & Leisure staff in the pool.
Activity
Supervision of water activities,
including numbers and who
will supervise
Additional supervision not
water based
NPLQ Course
Aqua Ball
Aqua Totz
Aqua Baby
Miami Beach Surf Rescue
Aqua Mania
Snorkelling
Raft Building

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5.6.6 General arrangements
5.6.7 Specific areas / feature:
5.6.7.1 Competition pool
5.6.7.2 Beach pool
5.6.7.3 Learner pool
5.6.7.4 Waterslides
5.6.7.5 Diving pool
5.6.7.6 Inflatable sessions
5.6.8 Specialist activities
5.6.9 Swimming lessons
5.7 Operational Systems
Controlling access to a pool or pools intended to be out of use including the safe use of pool covers
5.7.1 Controlling access to the pool
a) Once the MBL has been exceeded no further access is to be allowed to the pool.
b) When the bather number reaches 80% of the Maximum Bather Load the site specific
pool access control system is to be enforced.
5.7.2 Preventing unauthorised access
5.7.3 Maximum bather loads
Managing Health and Safety in Swimming Pools (HSG 179) recommends a water area of 3m2 per
bather be allowed for physical safety, which will be applied across all pools.
The Maximum Bather Load allows for sudden influxes into the water by those on the pool surround
or queuing for a flume.
Any variation from the 3m2 must be approved by Chiltern Consulting prior to being adopted.
When 80% of the Maximum Bather Load is reached the site number control system MUST be
implemented.
When the bather numbers reach MBL no more bathers will be admitted until bathers leave.
Example Maximum Bather Load Calculation
A pool 15m x 10m = 150m2. The maximum bather load is calculated by the total pool area of 150m2,
divided by 3m2 (recommended area per bather) which = a MBL of 50 people. To this figure the 10%
circulation figure must be added, i.e. 10% of 50 = 5. Therefore, MBL of 50 plus circulation figure of 5
= 55 people.
Water Area Sq. Metres per Calculated MBL

March 1, 2010
bather
Circulation Figure 10%
Other fact to be specified – i.e. large
sunbathing area
TOTAL FIGURE
5.7.4 Controlling numbers
The procedure for controlling the bather numbers, on this site is……SPECIFY IN DETAIL… e.g.
A ONE in ONE out system
or
Timed sessions using coloured bands
Give details of how the system works, who instigates it, etc. – be concise and precise
5.7.5 Constant monitoring of bather loads
5.7.6 Admissions policy
The Facility Manager or the designated Duty Officer will refuse admission to and may ask to leave
the premises, any person who it is felt may present a safety hazard to him or herself, or to other
users.
Infants under the age of 4 years, or who appear to be under 4, are only admitted to the facility when
accompanied by a parent or any other adult who must be at least 16 years of age.
Infants under the age of 4 years must be accompanied at all times, both in and out of the water, by a
parent or adult who must be at least 16 years of age.
Where children under the age of eight but older than four are attending the pool for recreational
swimming, no more than 2 children may attend the pool when accompanied by one adult.
The pool operator will ensure notices are displayed at every reception area encouraging bathers
who may suffer from known serious medical conditions (such as diabetes, epilepsy and heart
conditions) to seek medical guidance from a doctor on the suitability of the activity, and to swim
only when accompanied by a responsible adult bather who is familiar with their condition.
5.7.7 Diving in pools
A STRICT NO DIVING POLICY OPERATES AT ALL PARK RESORTS POOLS.
No Diving signs will be displayed around the facility,
Commented [KB2]: Do we really need this table?
Commented [KB3]: Need to re think this

March 1, 2010
5.7.8 Safe operation and use of diving boards / water slides / wave machines
5.7.9 Use of snorkels, face masks and fins
5.8 Detailed Work Instructions
To include setting up and taking down equipment
a) Cleaning procedures
b) Use of electrical equipment
c) Maintenance / inspections
d) Daily Opening Procedure
e) Daily Closing Procedure
f) Pre-Season Start up Procedure
g) End of Season Close down Procedure
Including pool cleaning procedures, safe setting up and checking of equipment, diving procedures
and setting up the pool for galas
5.9 First Aid Supplies and Training
Including equipment required, its location, arrangements for checking it, first aiders, first aid training
and disposal of sharps
5.10 Details of Alarm Systems and Emergency Equipment
All alarm systems and emergency equipment provided, including operation, location, and action to
be taken on hearing the alarm, testing arrangements and maintenance
5.11 Conditions of Hire to Outside Organisations
Company Policy for the hiring of The Swimming Pool for use by 3rd Parties is as follows;
5.11.1 Lifeguarding
All activities to be lifeguarded by a company qualified lifeguard
All company qualified lifeguards will be trained and qualified to a minimum of either:
a) The RLSS National Pool Lifeguard qualification (NPLQ) standard (Foundation Module) or
b) NARS Pool Lifeguard qualification
5.11.2 Risk Assessments for Activities
a) Risk assessments will be carried out for all activities by the 3rd party organiser and issued to
the Leisure Manager well in advance of any activities taking place
b) A Risk Assessment will be completed by Park Resorts to assess any hazards specific to the
3rd party activity. The 3rd Party Organiser will be trained in any site specific hazards prior to
any activity commencing.
c) All lifeguards will be given training in the risk assessments carried out for the 3rd party
activities prior to any activities being undertaken.
d) All lifeguards will be given training on the site-specific hazards presented by the pool prior to
the activities being undertaken. Training to be given by Leisure Manager/pool supervisor.

March 1, 2010
5.11.3 Level of Supervision
a) Staffing of the pool activities will be carried out by the activity instructor (based on Risk
Assessment) and assistance will be provided by a Park Resorts qualified lifeguard.
b) Staffing levels will be determined in the Risk Assessment carried out by the 3rd Party prior to
the activity taking place. Sufficient suitable staff will be provided by the 3rd Party provider.
One qualified lifeguard will be provided by Park Resorts.
c) Staffing ratios will be determined by risk assessment specific to the activity taking into
account the age of any children involved in the activity; any medical conditions present, size
of the group to be instructed, the swimming ability of the people involved in the activity and
the nature of the activity being carried out.
5.11.4 Compliance with NOP & EAP
All 3rd Party activities will be carried out within the guidelines set out in the NOP and EAP operating
on park, and this will be overseen by the Leisure Manager.
5.11.5 Emergency Action Plan
Emergency procedures will be trained into the 3rd Party Organiser before any activity commences.

March 1, 2010
6 Emergency Action Plan
6.1 Introduction
The EAP must indicate precisely "who does what" and allocate tasks to office holders not named
individuals.
Each Leisure Manager will produce/review annually, prior to the commencement of each trading
season, an Emergency Action Plan, which will be approved by the General Manager.
The Emergency Action Plan will be reviewed in the light of serious injury or emergency.
The site specific EAP will include the following but will not be limited to it:
a) Site Emergency Information
b) Overcrowding Policy
c) Action on Loss of Clarity
d) Action on Chlorination
e) Pool Contamination - Major blood loss/vomiting
f) Personal Injury
The action to be taken in an emergency must be clearly set out for each site, using a point-by-point
structure and in the order action is required.
In all the circumstances listed in this Procedure note, the Emergency Action Bulletin must be
completed, given to General/Duty Manager by the Leisure Manager.
It is the General Manager's decision whether or not to close the pool.
The form must then be faxed immediately by the General Manager to the relevant Regional Director
and Chiltern Consulting. This form must detail the General Manager's decision.
The main circumstances in which the facility should be evacuated are as follows:-
a) Overcrowding
b) Lack of clarity
c) Excessive/under chlorination
d) Incidents or accidents
These are the most commonly encountered circumstances in which a pool must be evacuated. It is
the responsibility of the Leisure Manager to alert the General Manager to any emergency situation.
OTHER REASONS TO INVOKE THE EAP
Evacuation of the pool (or where designated in the E.A.P. the immediate area) should take place
when the pool water has been contaminated. This includes but may not be limited to:
a) Incidents of Diarrhoea
b) Major blood loss
Commented [KB4]: Rewrite introduction

21Emergency Action Plan
March 1, 2010
c) Excessive Vomiting
d) Broken glass
MISCELLANEOUS
The pool area MUST be evacuated and the General Manager informed immediately in the event of
the following:
a) Fire.
b) Lighting Failure
c) Power Failure
d) Structural Failure
e) Bomb Threat
f) Emission of toxic gases
g) Poolside resuscitation
h) Overcrowding
i) Disorderly Behaviour (Including Violence to Staff)
j) Lack of Water Clarity
k) Outbreak of Fire (Or Sounding of Alarm to Evacuate the Building)
6.2 Bomb Threat
It is important to note that during a bomb scare staff should be advised NOT to use two way radios
since if it is a genuine threat, a radio controlled device may be activated by their use.
Should a telephone message be received that a bomb is in the building the person taking the call
should glean as much information as possible from the caller.
Inform the Duty Manager
The Duty Manager will inform all staff to turn off their radios and to avoid pressing the pool alarm,
as both these devices may inadvertently detonate a bomb.
The Duty Manager will call the police and request their assistance.
A search of the building will be made looking for any suspicious objects or parcels.
In liaison with the police the Duty Manager will decide whether or not to evacuate the building.
If the decision is made to evacuate the building this will be carried out by activating the fire alarm.
Once the building is evacuated a thorough search will be made by the Duty Manager and Police.
No persons will be allowed to enter the building until given all clear to do so.
Lighting Failure
Structural Failure
Emissions of Toxic Gasses
Serious Injury to a Bather

March 1, 2010
6.3 Discovery of a Casualty in the Water
6.4 Poolside Resuscitation
6.5 Lost Child
This procedure should be invoked as soon as a child is reported missing.
Stage 1
Reassure the Parents and Family and inform them that Park Resorts has a procedure for finding lost
children and that all staff members are trained in such matters.
Get a full description of the child from a family member, record on the Lost Child Form at the end of
this Procedure
Take the parents to Reception and Inform Reception Staff of the situation
Reception to inform the General Manager or Duty Manager in their absence
Reception to copy the description of the child and distribute to all departments.
Reception should immediately telephone or radio other members of staff to check their working
area (swimming pool, arcade, play areas, club room, shopping areas, maintenance area,
housekeeping, etc.)
Ask the parents to return to their accommodation and carefully check that the child is not hiding
somewhere or has returned there since they noticed the child missing; if the child is found at this
stage ask them to return to reception to inform staff of the situation so they can ask the Teamsters
to stand down.
Stage 2
If the child cannot be found in the areas mentioned above, then Teamsters chosen by Management
will systematically search accommodation areas adjacent to where child last seen and their unit of
accommodation, as per the lost child drill carried out during training sessions.
Teamsters will assume that the lost child's parents are in or around the Reception Building and must
be informed where they are, if not.
The Lost Child Co-ordinator, General Manager or Duty Manager should know at all times during the
search which Teamster is searching in what areas.
When the child is found, he or she should be taken to Reception immediately to be reunited with the
parents: other departments and staff can then be informed that the child has been safely returned
to its Parents.
Stage 3
If the Child is still missing after the above has been actioned or a MAXIMUM of 30 minutes has
passed since the initial report, the Police must be informed.

23Emergency Action Plan
March 1, 2010
It is the responsibility of the Duty Manager to inform the Police. The Police should be asked to make
contact with reception on arrival and be given the name of the LCC.
The LCC must remain in reception and pass details to the Police of the missing child on arrival. The
LCC to invoke the Crisis Management procedure.
SITE-SPECIFIC LOST CHILD PROCEDURE NOTE
General Policy
The lost child Co-ordinator (LCC) for Skipsea Sands is the Duty Manager
(The Duty Manager Rota is available to all staff members and is located on all staff notice boards)
Each member of the Park Team has been trained in all aspects of Park Resorts' Lost Child Policy
The General Manager must ensure that a practice lost child drill is carried out at least twice per
annum/season.
Every Lost child report must be taken seriously
The contact details for the park are as follows:
Skipsea Sands Holiday Park
Mill Lane
Skipsea Sands
Driffield
North Humberside
YO25 8TZ
01262 468 467
6.6 Lost Parents
In the event of a lost child in the swimming pool or sports area the following procedure must be
followed
Inform another member of staff of the situation (always have a witness to all your actions and
conversations with the child
If parent/guardian of the child cannot be found in the immediate area the sports and leisure
manager should be informed
A radio call to all departments (or staff with radio's) to tell them of the situation giving them as much
information about the child as possible (i.e. name/age etc.) then tell them you’re taking the child to
reception.
The lost child should be taken to reception and the member of staff that found the child with one
other person will stay at reception while the G.M is made aware of the situation and takes necessary
action

March 1, 2010
6.7 Chlorination Levels
6.8 Power Failure
6.9 Broken Glass
6.10 Major Blood Loss
6.11 Vomiting
6.12 Diarrhoea
6.13 Solid Stool

25Pool Safety Management Systems
March 1, 2010
7 Pool Safety Management Systems
7.1 Pre-Season Swimming Pool Inspection
This report should be completed annually and signed by both the Leisure Manager and General
Manager. It is the responsibility of the General Manager to ensure that all actions required are
carried out by an approved method.
Inspection Area Y or X Comments / Actions Required
Structure & Finish
Building Materials Y
Doors Working Y
Glazing Safety Y
Pool Surfaces Y
Steps (Permanent) Even & Slip
Resistant
Y
Changing Rooms – Clean And In Good
Repair
Y
Showers Y
Toilets In Good Working Order Y
Plant Room / Equipment Y
Chemical Storage Area Locked And
Suitable
Y
Heating/Ventilation Systems
Serviced/Working
Y
Fixtures & Fittings
Handrails Stable Y
Steps Stable Y
Water Inlet/Outlet Covers In Place Y
Signage As Policy Y
Lighting Adequate Y
First Aid Equipment Y
Emergency Links To Reception
Working
Y
Pool Covers Y
Pool Features
Flumes Annual Certification X
Support Structures Y
Steps Clean And Even Y
Surfaces – Smooth Y
Water Canons X
Other Features Y
Name: Leisure Manager:
Name: General Manager:
Date:
Emergency Action Bulletin

March 1, 2010
7.2 Group User Form
Form for Groups using the Swimming Pool
Number in the Group
Ages of the Swimmers
(if under 18)
Insurance provided by
Level of cover
Swimming abilities
NON WEAK EXPERIENCED
Number in party at this
level
Any special
requirements re hire
e.g. sole use, scuba
diving etc.
Any special needs of
the group or individual
e.g. disability
Who will be
supervising the group
– list all
Who is providing
lifeguards and to what
standard
Specify number
Name Position
Address
Tel No: Date: Signature
7.3 Lifeguard Register
Name Qualifications Certificate No. Date
Checked
with RLSS
Leaving Date

27Pool Safety Management Systems
March 1, 2010
7.4 Trainer Assessor Register
Name Qualifications Certificate No. Date
Checked
with RLSS
Leaving Date
Register Completed By:
Name: Position:
Date: Signature:
Authorised By:
General Manager Signature: Date:
7.5 Emergency Action Bulletin
7.6 EAP Flowchart
7.7 Contact List
The site information required on the attachment must be filled in prior to the commencement of
each season by the Leisure Manager and agreed with the General Manager.
Park Name: Swimming Pool Name(s):
Leisure Pool
KEY CONTACT NAMES, ADDRESSES & NUMBERS
POSITION WORK FAX HOME MOBILE/PAGER

March 1, 2010
Key-holders (list below)
7.8 Six Monthly Policy Review
The site-specific elements of this Policy document must be reviewed and were necessary updated at
least twice a year. The following sheet should be completed each time this manual is updated.
Attention should be drawn to the organisation chart “People & Responsibilities”.
Policy Section Review Date Comments / Actions Required
Normal Operating
Procedure (NOP)
Emergency Action Plan
(EAP)
Monitoring Forms
Reviewed By: Position:
Date: Signature:
Leisure Manager: Signature
Policy Section Review Date Comments / Actions Required
Normal Operating
Procedure (NOP)
(EAP)

29Pool Plant Procedures
March 1, 2010
Monitoring Forms
Reviewed By: Position:
Date: Signature:
Leisure Manager: Signature
8 Pool Plant Procedures
8.1 Introduction
Customers using Park Resorts swimming pools do so expecting that the pool conditions are
comfortable and free of hazards. It is also important that all team members working in the pool
plant room (and associated areas) are not exposed to hazards whilst carrying out their job. This
guide is designed to give the information required to achieve this.
8.2 General Safety Management
In any environment, general safety must be taken seriously but there are in addition hazards
associated with specific operations or processes, which are dealt with in the rest of the document. In
respect of the General safety items in the plant room you must ensure the following:
That adequate signage is in place. "No unauthorised access."
Authorised personnel only to be allowed access to plant room. This means competent persons who
have been adequately trained and the plant room must be kept locked
Prolonged duty spells in the plant room to be prohibited.
Hearing protection to be worn if required.
Housekeeping in the plant room must be good so as not to represent a hazard.
Flooring to be level, steps to be in good condition and with hand rails so as not to represent a trip
hazard.

March 1, 2010
8.3 Plant Room Lone Working Procedure
It can be quite common to be working in the plant room alone.
This procedure must always be followed.
a) Under no circumstances should anyone not Pool Plant Trained enter the plant room
b) Ensure you have informed someone that you are going into the plant room
c) A radio MUST be carried
d) Radio communication must be made in 10 minute intervals to ensure ‘all ok’
e) If no reply, go to plant room to check situation
f) If there is a problem then guidelines from the EAP must be actioned
8.4 Filtration & Circulation
It is critical to safety to be able to see the bottom of a swimming pool especially at its deepest point,
so water clarity is essential. Water clarity can be affected adversely by:
• Pollution from bathers
• Poor water circulation
• Poor water treatment by pool operators
• Other matter introduced to the pool such as leaves or vegetation
• Substances dissolved in the water that can be seen as discolouration.
• Lack of fresh water dilutions
• Under/poorly specified plant and equipment
These problems can be resolved by effective filtration.
Filtration traps unwanted particles as the water passes through the filtration tanks usually filled with
sand. To effectively clean the water requires an average of 6-7 turnovers; - on the assumption no
more pollution is being added so the pool is not in use. Turnover time is "The amount of time taken
to treat a volume of water equal to the volume of water in the pool." Therefore this process will
continue when the pool is closed at night.
8.4.1 Filter Information
There are two filters, which have sand as the filtration media. The sand was last changed:
March 2007.
The filters are Medium rated with a turnover time of 1.5 hours
The filters are accessed for the annual inspection by MCS Services Ltd (Local Pool Technician)
(Note: No-one must climb inside the filter).
8.5 Flocculation
A chemical flocculent is used to improve water clarity when added to pools. Unwanted matter such
as dead skin, oils, mucus particles etc. are attracted to the flocculent in the pool, increasing the size
of the particle. This particle is subsequently taken through the filtration system, and is now of a size
where it shouldn't pass straight through the filter. If the filtration system is effective there may not
be the need to use flocculent. However, flocculent is the only method of filtering cryptosporidium (in
cyst form) and giardia from swimming pools. Therefore, as a minimum, flocculent must be kept for

March 1, 2010
use in an emergency, such as diarrhoea release. If the flocculent is to be used as a normal part of the
chemical routine then it should be dosed continuously pre-filter but as far from the filter as possible
to allow mixing to take place.
If the filtration system at your pool requires more frequent use of flocculent this should be detailed
in the "site-specific chemicals".
8.6 Backwashing
In simple terms backwashing is where the flow of the water is reversed so that it can flow back
through the filter cylinders and clean them of all the pollutants picked during the normal filtration
process.
Backwashing should not take place whilst bathers are in the pool as disinfection will be
compromised
Filters should have pressure gauges and flow meters attached so that you can see how much
resistance there is to the flow of water going in to the cylinders. This will increase as pollutants are
captured during the filtration process.
Backwashing should take place at least weekly to prevent the sand in the filters hardening. The best
indicator of when backwashing should be done is to actually use the pressure differential. Whenever
the increase of pressure across the filter reaches the manufacturers specified level then
backwashing should take place.
Ensure the flow of water is fast enough to remove the pollutants trapped in the filter i.e. 'liquidise
the sand bed'.
The drain section of the waste water pipe work to have a clear viewing section so the operator can
see the condition of the water passing through it. Once the water is clear, the backwashing can stop
although after switching the direction of flow back to normal, the water should still run to waste for
a few minutes.
It is important that the water discarded during the backwashing does not reduce the depth of the
pool to a dangerous level. The pool must be kept topped up to the designated depth levels.
Check the levels of sand in the filter periodically, when all systems are shut down, to ensure the
backwashing has not caused excessive loss of this part of the filter.
The visible areas of the filter above the sand level should be inspected to ensure that the inner
coating material is not damaged which could lead to rusting.
NOTE 1: Staff must never attempt to enter filter cylinders during checks or for any reason.
NOTE 2: Backwash water is classified as trade effluent

March 1, 2010
8.6.1 Backwashing Procedure
Replace this section with your site specific backwashing procedures

March 1, 2010
8.7 Inlets & Outlets
Inlets and outlets should be strong enough to withstand normal use and securely fastened. The pipe-
work should be controlled by individual valves or designed to ensure the valves deliver the required
amount of water to the pool.
Inlets
The water should enter the pool at a velocity of less than 1.5m per second. In order to determine
these water velocities suction and delivery pressure gauges on each circulation pump should be in
place.
Ensure the water inlets in shallow areas and at entrance steps are at a flow rate, which does not lead
to an increased risk of slipping. This should be determined in the pool plant risk assessment.
Outlets
The speed of the water should not exceed 0.5m per second in passing through outlet. Using a
pillowcase stuffed with towels secured on a rope can "informally" test whether the suction is
dangerously in excess of this speed. When this is lowered over to cover the outlet completely you
should be able to remove it with relatively little effort. An alternative test is the wig test -where the
hair of a wig is allowed to enter the grill outlet point, again you should be able to free it easily
Outlets to be at least 2m apart.
Outlets at to be at least 3m from the side-walls of the pool.
Standard grill sizes to be 450mm square.
8.8 Strainer Basket Cleaning
The circulation pumps need protection from hair, plasters, straps, jewellery etc. by a strainer box
fitted to the suction side of every pump, or a single box on the main suction line. The strainer box /
basket is usually uPVC or stainless steel, with a mesh size of about 3mm, inside a strainer box of
stainless steel or uPVC.
To clean the strainer basket:
Ensure the pump is not running
Close the valves around the strainer basket delivery side first and then the suction side. Remove
strainer pot lid. Remove strainer basket and clean. Wipe around lid and seal.
Replace basket and tighten lid until hand tight. Do not over tighten plastic units, as they will fracture.
Re-open all valves to original positions.
Restart pump, prime if necessary, and check for leaks.
8.9 Chemical Dosing
Pool chemicals such as acids and alkalis should be added to the pool circulation system as solutions
and via a chemical injection pump. Hand dosing is not acceptable as the primary dosing system. If

March 1, 2010
this is still practised a safe system of work must be agreed with Chiltern Consulting. The most
commonly encountered pumps are:
Positive displacement pump - With these types of pumps monthly checks for wear and tear must be
made on the diaphragm, the part of the pump used to push the solution, by the piston, to the point
of injection. The diaphragm should be changed after six months, as it is this part of the pump
mechanism that wears out first.
Ensure chemical dosing pump serviced by specialist contractor as per annually.
Peristaltic Pump - This type of pump is vulnerable to pipe collapse and leakage as the pump
mechanism squeezes the solution through the pipes towards the injection point. Ensure the tube is
regularly inspected and replaced as required.
Ensure chemical dosing pump serviced annually.
Automatic Dosing Systems - these systems analyse a pool water sample and if necessarily
automatically apply the correct levels of disinfectant e.g. chlorine or pH required for the correct
water balance
Cleaning of automatic dosing system part is carried out weekly. Where possible depressurise and
flush with clean water before working on the dosing system.
Chemical injectors should be of an approved type
Check pipe-work for leaks and potential brittle fractures once a month. Only use approved
replacement tubing
Check secondary tubing surrounding the delivery tubing in good order and contains no chemicals. If
it does there is a leak
Check dosing pumps for leaks and clean. Check seals and valves
Ensure cleaning of automatic dosing system carried out by a competent person. An external
qualified individual must carry out calibration of the system.
Adequate PPE to be available for use when handling chemicals including dust masks, eye protection
(EN166), aprons and chemical suits, boots, gauntlets and respirators
Ensure chemical dosing pump serviced by specialist contractor as per manufacturer’s guidelines
8.10 Hand Dosing
This procedure is required for periods when the automatic dosing facility is not working.
Each day the procedure is used a designated person must obtain written authorisation from the
general manager.
Full PPE should be worn - goggles, gloves, respirator, apron/leg covering and footwear.
Pool chemicals must not be put directly in to the pool when customers are swimming.

March 1, 2010
Isolate the strainer basket by slowly closing the delivery valve and then slowly closing the suction
valve.
Turn off the pump.
Add the required chemical to the strainer basket in a solution.
To make the solution add the chemical to water in a plastic container. Use the smallest amount of
chemical necessary to achieve the result.
All chemicals used to be logged in the pool log sheet.
Only use designated skimmers for designated chemicals e.g.
Skimmer A for Acids
Skimmer B for Alkalies (bases)
Skimmer C for Chlorine donor
Skimmer D for flocculants/coagulants.
8.11 Topping Up the Day Tanks
Sodium Hypochlorite
PPE must be worn
Allow the day tank to drop by at least two thirds before adding fresh sodium hypochlorite in order to
allow the whole container to be used.
A hand pump to be used to transfer the sodium hypochlorite from containers to the day tank.
Rinse the day tank with large quantities of fresh clean water, flush inside of the hand pump by
pumping fresh water through it. Dispose of the container via chemical supplier.
Hydrochloric Acid
Full PPE must be worn.
Allow the day tank to drop to 100 litre mark.
Add one 20 litre barrel of fresh hydrochloric acid.
A hand pump to be used to transfer the hydrochloric acid from containers to the day tank.
Top up day tank with fresh water to 200 litre mark.
External Cleaning
Full PPE must be worn, dust masks, eye protection (EN166), aprons and chemical suits, boots,
gauntlets and respirators.
Use scrubbing pad and hot water. Remove splashes and spills from the tank and surrounding area.

March 1, 2010
Use a hand pump to remove excess water from the bunded area and dispose of safely.
Do not pour down land drains.
If land drains are all that is available ensure the solution is PH neutral before disposal, as if it goes to
a sewage treatment plant on site this will be critical.
8.12 Chemicals
Ordering Chemicals
Chemical control is an important part of the pool plant operation. To ensure the safety of members
of the public chemicals should not be left unattended.
In order to ensure the health and safety of employees the following steps must be carried out.
Chemicals only to be purchased from an approved supplier Ensure all chemicals are supplied with
safety data sheets. Ensure COSHH assessments have been carried out on all substances. COSHH
assessments to be kept on file in plant room and copies kept away from plant room
Ensure less than six weeks of stock are kept on site at any one time Containers should be clearly
marked with the chemical content Do not transfer chemicals to unmarked containers
Ensure the outside doors of the plant room and the storeroom have signs in place indicating product
and hazard identification in place • Ensure checking of quantity and type of chemicals
Delivery of Chemicals
If delivery of chemicals includes manual handling ensure task is risk assessed, including access to
storage.
Staff to be formally trained in safe handling of chemicals.
Off-loading area should be concrete or other hard standing and should be at the same level as the
store, with an approved drain to a sump.
Ensure adequate amount of mains water available for deliveries in case of need to clean up spillage.
Emergency plan to include securing the affected area, cleaning with copies amounts of water,
informing management/emergency services if significant spill, reviewing procedures/ training to
ensure prevention of a reoccurrence.
Chemical Storage
Storage rooms should be:
Designed for chemical storage only. Clearly marked and in secure locations with good fire
separation, (one hour fire resistance minimum), accessible only to authorised employees.
Additional materials not to be stored in the plant room.
Storage rooms to be:

March 1, 2010
On the ground floor
Accessed directly from the outside to allow easy transportation and delivery.
Area should be cool.
Area to be dark.
Area to be dry.
Area to be well ventilated.
Area to be sited well away from public access points.
Area to be sited well away air intakes.
Ventilation discharge to be at least 10m from public areas, doors, windows and other ventilation
intakes.
Mechanical ventilation to be provided if adequate natural ventilation is not available. Containers
should not be stored in direct sunlight, or next to hot pipe-works or plant. Heavy containers should
be stored at low level.
Bags of chemicals to be stored off the ground on wooden platforms to prevent the contents from
getting damp.
Solid chemicals or containers should also be stored off the ground if the area is liable to flooding or
needs to be hosed down for cleaning. Ensure chemicals are segregated in storage and use.
Ensure all acids, alkalis and all chlorinated products segregated and stored separately. Never store
chemicals above one another.
Chemicals to be retained in a bunded area able to contain up to 110% of the volume stored.
Bunded area to be kept clear. Other items not to be stored in the bund. Labels never to be removed
from chemical containers.
There should be no open under-floor ducting within the plant room or chemical store All empty
barrels should be washed, have labels removed and be disposed of by supplier. Ensure adequate
first aid facilities available in the plant room e.g. eye wash station, fully stocked first aid box.
Use of Chemicals
Disposal of Chemicals
If chemicals need to be disposed of contact the pool chemical supplier for disposal advice.
Chemical Spillage
Ensure spillages are dealt with quickly and efficiently by trained operatives
Wearing full PPE clear the area

March 1, 2010
Clear the spillage as recommended on the suppliers COSHH forms which are stored in the Plant
room and Leisure Centre reception.
If chemicals have mixed to form toxic gas emissions, EAP for Toxic Gas must be actioned
An Emergency Action Bulletin must be completed and faxed
8.13 Electrocution from Plant
The installation of electrical systems in all buildings should comply with the Institute of Electrical
Engineers (IEE) regulations as amended by BS7671.
Plant to be serviced by specialist contractor as per manufacturer’s guidelines
Electrical boards and supplies to be tested annually by approved NICEIC or ECA contractor
Electrical housings and boards should be in good repair and not show signs of corrosion
Water should not be allowed to pool on floor or around pumps on ancillary equipment
Only competent persons should adjust, inspect or test any electrical components
8.14 Fire
The risk of fire breaking out in a plant room is as possible as fire breaking out in many other
environments and therefore appropriate precautions must be taken.
The plant room / chemical store is to be constructed of 1hour resistant material and
compartmentalised.
Where possible fire alarm should be extended to pool plant room with automatic detection/call
points.
Where possible suitable single action fire door as secondary exit should be in place.
Suitable fire fighting equipment to be available for use within the plant room e.g. 9kg powder fire
extinguishers.
Emergency procedures to be put in place for evacuation of the pool complex and reviewed annually.
8.15 Legionnaires Disease
Legionnaires Disease is an acute respiratory infection caused by the Legionella bacteria. For details
on how to control the disease and prevent an outbreak please refer to the Legionnaires Disease
section in the park Health and Safety Policy.
8.16 pH
The efficiency of the disinfectant system is dependent on the pH.
Reasons to Control the pH
Lower than 7.00
Bathers may suffer from skin irritation.

March 1, 2010
Bathers may suffer from eye irritation.
Nitrogen Trichloride is more easily formed.
Corrosion of pool finished and materials may occur.
Above 7.0
Between 7.2 and 7.6 are the recommended parameters for chlorine-based disinfectants.
Above 7.6, chlorine effectiveness will diminish to unacceptable levels.
Flocculants become less effective once the pH rises above their operating range.
Bathers may suffer from eye irritation.
Bathers may suffer from skin irritation.
Water is likely to precipitate hardness salts as the pH rises above 8.0.
In order to carry out the pH testing properly, you must follow the following procedure:
Fill clean test tube to 10ml level.
Add a phenol red tablet, avoid touching it.
Crush and stir with a cleaned stirrer.
Observe colour developing in sample.
Fill another clean test tube with pool water to the 10 ml mark.
Put this clear tube in to comparator behind disc.
Put coloured sample in to the other slot.
Ensure comparator has a clean pH disc in it.
Rotate disc until colour match is found.
Take reading, which is displayed.
Enter reading on log sheet.
Palintest
The Palintest is a Water Balance Test which should be carried out weekly (unless there are problems
with the water balance) to ensure that the water is neither too corrosive or scale forming.
It is made up of 3 measures:
pH
Calcium Hardness

March 1, 2010
Total Alkalinity
To test for pH – test the pH level of the water (as per the daily checks) and write the actual reading
in the top box.
To test for Calcium Hardness:
Take a 50ml sample of pool water in a clean, transparent, stoppered container
Add a CH tablet
Replace stopper and shake container to dissolve tablet
Observe colour, which should be pink
Repeat stages 2 and 3 until pink colour changes to violet
Count tablets used
Use table below to determine Palintest value based on the number of tablets used. Put the Palintest
value into the table below the pH reading.
To test for Total Alkalinity:
Take a 50ml sample of pool water in a clean, transparent, stoppered container
Add a TA tablet
Replace stopper and shake container to dissolve tablet
Observe colour, which should be a shade of yellow
Repeat stages 2 and 3 until pink colour changes to red
Count tablets used
Use table below to determine Palintest value based on the number of tablets used. Put the Palintest
value into the table below the Calcium Hardness value
Add up the 3 figures to give a Palintest total. Ideally this should be 11.0 – 11.2 but within the range
10.6 – 11.6 is acceptable.
Palintest value for Calcium Hardness and Total Alkalinity
No of Tablets Used 1 2 3 4 5 6 7 8 9 10
Palintest Value 0.90 1.40 1.60 1.75 1.85 1.95 2.05 2.10 2.15 2.20
Palintest Ranges
Value Condition Corrective Action
0.0 – 10.5 Corrosive Increase pH, total alkalinity or calcium hardness
10.6 – 10.9 Acceptable Re-test every 2 hours
11.0 – 11.2 Ideal No action required
11.3 – 11.6 Acceptable Re-test every 2 hours

March 1, 2010
11.7 – 12.6 Scale forming Reduce pH or total alkalinity
8.17 Microbiological Testing
Parameter Lower
action
Closure
level
Advice / Comment
Colony count -
3 days @ 22°C
0-200
cfu/ml
>200 cfu/ml If the TVC count is over the guideline but within reasonable
limits (up to 1000 cfu/ML)
Close Pool. Shock dose to 10ppm. Allow
3 complete turnovers
Backwash the pool filters
Re-open when chlorine is within normal operating levels
Where the TVC count is higher than 1000cfu/ml then the
Colony count -
2 days @ 37°C
0-200
cfu/ml
>200 cfu/ml If the TVC count is over the guideline but within reasonable
limits (up to 1000 cfu/ML)
Close Pool
Shock dose to 10ppm Allow 3 complete turnovers
Backwash
Re-open when chlorine is within normal operating level
Where the TVC count is higher than 1000cfu/ml then the
Coliforms 0
cfu/ml
= 1cfu/ml Where any level of Coliforms are found to be present in the
sample the pool:
Immediate closure
Shock dose to 15ppm
Allow 3 complete turnovers
Backwash thoroughly
Reopen when chlorine is within normal operating limits
E.coli 0
cfu/ml
= 1cfu/ml Where any level of E.coli are found to be present in the
sample the pool:
Immediate closure
Shock dose to 15ppm
Allow 3 complete turnovers
Backwash thoroughly
Reopen when chlorine is within normal
ti li it I ti t t h E li ld b tPseudomonas 20
cfu/ml
= 20 cfu/ml Where Pseudomonas is detected at above 20cfu/ml the
remedial action detailed above should be taken.
An investigation as to the cause of the Pseudo should be
undertaken paying particular attention to the plant and
filtration system. Ask how long the sand has been in the
filters, what the turnover rate is (and how it was worked out
- for most of our pools it should be no more than 2.5 hours)
8.18 Chemical Standards Expected With Chlorine Based Disinfectants
Parameter Norm Range Maximum Action Required
Free chlorine 1.0-3.0 mg/I. 8 ppm
Combined Chlorine Not more than 50% of free chlorine
pH Ideal 7.2-7.6 29°C

March 1, 2010
Water Temperature 23°C/29°C Spas 40 C
Total Dissolved Solids 1000 Mg/l 3000 mg/I max
Total Alkalinity Over 75 mg/I Below 250 mg/I
Calcium Hardness Over 40 mg/I No max
Cyanuric Acid 25-50 mg/I
Sulphates 360 mg/I
Chlorides 300 mg/I
Note: Bromine as above except
pH 7.2 - 7.8
Free bromine levels 3mg/l-6mg/l
Note: ppm = mg/l
8.19 Ventilation
The criterion for pool hall ventilation is that it should provide a comfortable level of fresh air,
temperature and humidity to suit not only the bather but also all the pool hall occupants.
High levels of humidity found in pool halls as a result of high air temperature can cause damage to
building fabric over time. Further Legionella can breed in still water droplets at temperatures
between 20-50 degrees Celsius.
Ensure a pre-planned regime of disinfecting is in place for places like duct work etc.
The level of humidity in swimming pool halls should be between 50 & 70%.
Conventional pools without dehumidification should have air replaced 4 to 6 times per hour and 8 to
10 times in leisure pools with many water features.
8.20 Maintenance
The only way to ensure that plant will continue to perform efficiently is to ensure an on-going
regime of planned preventative maintenance and designated checks.
Daily
Check levels of hypochlorite in day tanks refill as needed
Check levels of acid in day tanks refill as needed
Check levels of Alum or PAC in tanks and refill as needed
Complete water tests (PH, chlorine and total Chlorine) at least four times a day one of these to be
before opening. More frequent testing is required if dosing system is not fully effective)
During busy periods ensure a close watch is kept on the resistance pressure reading. If a resistance
pressure reading outside of that is the site-specific plant procedures is recorded then backwashing
must be carried out Clean out strainer baskets

March 1, 2010
Remove the scale and crystals from the dosing units
Weekly
Lift the suction pipe from the hypochlorite day tank and ensure the filter is in good condition
Clean in line strainers in dosing pumps Clean in line strainers and dosing units Calibrate dosing unit
Clear filters in air release valves
Monthly
Check glands and mechanical seals
Check ventilation system belt tension adjust as required
Check ventilation system filters, replace as required
Check dosing unit against buffer solutions
Check and clean all skimmer units
Dust down and wipe over all motor units Dosing lines (and sheaths) in good condition
Annual Maintenance
Chemical dosing unit checked out and repaired by approved maintenance company.
Chlorine /redox and Ph probes replaced each year on each unit.
Inspect filter media
Note: May be a confined space (dangerous work area) ONLY persons trained in a site-specific
Procedure Note approved by Chiltern Consulting to carry out task Service boilers and ventilation
equipment
Ensure that secondary tubing surrounding the delivery tubing is in good order and contains no
chemicals. If it does there is a leak.
Check dosing pumps for leaks and clean.
Check seals and valves (marbles and seating).
Check diaphragms. Remember when replacing nuts and bolts not to over tighten as the plastic pump
casing could crack.
Clean balance tanks if fitted.
Filters
Clean pressure gauge connections, inlet and outlet, and check gauges read correctly Strip down bulk
air release (where fitted)
Check, remove (remember to support pipe-work if necessary) & clean sight glass Check surface of
filter for cracks and "mud labelling"

March 1, 2010
Inspect filter lining at and below sand level, remove a small sample of sand and check for sharpness
Valves
Check valve operates correctly in the open and closed positions.
Check non-return valves seal correctly in closed position.
Check for corrosion and/or scale build up on valve parts
Check for cracking on rubber sections of valves
Check for wear on valve face
Pumps
Check mechanical seals Check bearings
Check for hot or noisy running
Check for vibration
Check pressure gauges at different flow rates.
Check line current of motors at various flows (levels of resistance indicates condition of motor)
Air scour spas (where fitted) and air blower systems on
Check bearings (grease if required)
Check hot or noisy running
Check excess vibration
Oil level (if necessary)
Pressure gauge readings
Drainage of receiver unit (moisture in solenoid valves)
Pool Heating Calorifiers
Check for leaks Check valve operation Check for internal corrosion
Pipe-work
Check for leaks Check for sagging Check joints
8.21 Emergency Contacts Sheet
Name Address & Telephone
Chemical Supplier Brenntag UK 01133 879 200
07831 339 665

March 1, 2010
Pool & Plant Advisor MCS Services Ltd
Mark Smith 07811 864 051
Edge Leisure Ltd Joshua Stunnell
Kristian Johnston
Matt Smith
General Manager Allyson Watson 07500 601 707
Leisure Manager Kevin Brown 07838 970 185
Ass. Leisure Manager Grant Chaperlin 07792 104 633
Operations Director Gareth Brown 07917 248 120
Safety Consultants Chiltern Consultants
Jackie Gawen
Richard Johnston
01494 778 499
07818 410 820
07797 727 917
8.22 Site Specific Emergency Pool Plant Procedure
8.22.1 Chemicals
Disposal of Chemicals
If chemicals need to be disposed of contact Brenntag UK for disposal advice.
Dealing with Spillages
Ensure spillages are dealt with quickly and efficiently by trained operatives
Wearing full PPE clear the area
Clear the spillage as recommended on the suppliers COSHH forms which are stored in the Plant
room and Leisure Centre reception.
If chemicals have mixed to form toxic gas emissions, EAP for Toxic Gas must be actioned
An Emergency Action Bulletin must be completed and faxed

March 1, 2010
8.22.2 Fire
If a fire breaks out in the plant room the fire alarm in the building will sound and the EAP to be
invoked.
The emergency call point in the plant room is located by the exit.
The Sports & Leisure Manager is to meet the emergency services with details of the chemicals in the
plant room.
8.23 Site Specific Pool Plant Normal Operating Procedure
8.23.1 Pool Vacuuming
Pool vacuuming should be carried out at least weekly, during peak times the pool will need
vacuuming more than once a week.
The vacuuming procedure is as follows:
Attach vacuum hose to socket in pool
Switch off Pumps 1 & 2
Open vacuum valve
Close Skimmers
Slowly close Sump Valve until change in tone is heard

March 1, 2010
8.23.2 Strainer Baskets
The strainer baskets are made of Metal and are located on the pumps.
To clean the strainer baskets:
Ensure the pump is not running
Close the valves around the strainer basket, delivery side first then the suction side.
Remove strainer pot lid
Remove strainer basket and clean
Wipe around lid and seal
Replace basket and tighten lid until hand tight.
Re-open all valves to original positions.
Restart pump, prime if necessary, and check for leaks.
8.23.3 Plant Room Chemicals
8.23.3.1 Ordering Chemicals
All pool chemicals are ordered from Brenntag UK and Heatsaver
Containers are clearly marked with their chemical content
See COSHH Register for a list of all Data Sheets and COSHH assessments held
Safety Data Sheets and COSHH assessments are kept on file in:
• Leisure Centre Reception
• Main Reception
• General Managers Office
The maximum amount of chemicals that can be kept on site is six weeks of stock
Chemical Name Max Quantity Place Stored
Containers are clearly marked with their chemical content.
8.23.3.2 Chemical Delivery
The delivery driver drives the goods around to the back of the Leisure Centre, which is the
designated area for delivery.
The driver unloads the goods off the truck without the assistance of Leisure Centre staff.

March 1, 2010
The team member will then assist the delivery driver to transport the goods to the relevant storage
area.
Any returned goods or empties will be taken to the truck and the driver will load it up.
The team member will then sign for the goods and keep the copy to give to the Leisure Manager.
IF THERE ARE ANY COMPLICATIONS THEN PLEASE INFORM THE LEISURE MANAGER IMMEDIATELY.
8.23.3.3 Use of Chemicals
See the COSHH Register for information on Safe working procedures (Procedure Notes)
These are kept in:
• Leisure Centre Reception
• Main Reception
• GM’s Office
8.23.3.4 Chemical Information
The chlorine donor used in this plant room is Sodium Hypochlorite in aqueous form and is stored in
the plant room.
The acid used in this plant room is Hydrochloric Acid in aqueous form, and is stored in plant room.
8.23.3.5 Dosing
The chemical dosing system is Analyt Bayrol. The Leisure Manager carries out cleaning of automatic
dosing system weekly.
MCS Services Ltd will carry out the calibration of the system.
The following PPE is available and will be used when handling chemicals.
• Boots
• Boiler suit
• Gloves
• Goggles
• Face mask
The above PPE is stored in the Sports Hall Equipment Store.
Procedure for Topping up the Day Tanks
Sodium Hypochlorite
Full PPE must be worn, dust masks, eye protection (EN 166), aprons and chemical suits, boots,
a) Allow the day tank to drop by at least 100 litres
b) Using the transfer pump add one 20 litre drum of Sodium Hypochlorite
c) Top up day tank to 200 litre mark with clean fresh water
d) Rinse transfer pump with clean fresh water

March 1, 2010
e) Check and clean PPE and put back in the PPE store
Hydrochloric Acid
a) Allow the day tank to drop by at least 100 litres
b) Using the transfer pump add one 20 litre drum of Hydrochloric Acid
c) Top up day tank to 200 litre mark with clean fresh water
d) Rinse transfer pump with clean fresh water
e) Check and clean PPE and put back in the PPE store
8.23.3.6 Day Tanks External Cleaning Only
a) Use scrubbing pad and hot water. Remove splashes and spills from the tank and surrounding
area.
b) Unscrew the drain plug to remove excess water from the bunded area and dispose of safely.
Do not pour down land drains.
8.23.4 Water Testing
8.23.4.1 Free Chlorine Test
a) Fit chlorine disc into Comparator. Rinse the two 10ml moulded cells thoroughly with the
sample, leave one filled to the 10ml mark and place it into the left handed compartment of
the Comparator to act as a ‘blank’ behind the colour standards.
b) Leave a few drops of sample in the second cell and add a DPD No. 1 tablet. Crush with a
clean stirring rod.
c) Make up to the 10ml mark with the sample, mix thoroughly and place the cell in the right
hand compartment of the Comparator.
d) Match immediately by rotating the disc until a colour match is found, reading the value from
the bottom right aperture. The reading is free chlorine in mg/l
Note: If a colour appears in the first few drops, but disappears when the volume is made up to 10ml,
a high level of chlorine is present and the test should be repeated with the sample diluted with tap
water. This also applies if the colour is deeper than the highest value of the disc.
8.23.4.2 Combined Chlorine Test
a) After the free chlorine reading is taken, add a DPD No. 3 tablet to the cell containing the
dissolved DPD No. 1 tablet and crush with a clean stirring rod and mix.
b) After two minutes match against the disc. The reading is total chlorine in mg/l
c) The difference between the two readings is the combined chlorine
d) Wash out cell after the test with the brush provided.
8.23.4.3 pH Testing
a) Procedure for measuring pH

March 1, 2010
b) Colour Comparator
c) Fill clean test tube to 10ml level.
d) Add a phenol red tablet, (avoid touching it).
e) Crush and stir with a cleaned stirrer.
f) Observe colour developing in sample.
g) Fill another clean test tube with pool water to the 10 ml mark.
h) Put this clear tube in to comparator behind disc.
i) Put coloured sample in to the other slot.
j) Ensure comparator has a clean pH disc in it.
k) Rotate disc until colour match is found.
l) Take reading, which is displayed.
8.23.4.4 Photometer
a) Fill clean test tube to 10ml level.
b) Add a phenol red tablet, (avoid touching it).
c) Crush and stir with a cleaned stirrer.
d) Take a photometer reading. The reading represents the pH of the sample.

51Appendices
March 1, 2010
9 Appendices
9.1 Signage Reference Sheet
Keep Copies of all the relevant safety signage around your building here.
9.2 COSHH Assessments
Keep all COSHH Assessments here.
9.3 Risk Assessments
Keep signed, Site Specific Risk Assessments here.
9.4 Pool Plans
Dimensions and Depths
Features and Equipment
Plan of the Building
Recommended Observation zones
Dimensions and depths of each pool
Emergency exits
Landing point(s) for suspected spinal injuries
Access point(s) for emergency services
Fire alarm points and emergency equipment
Drowning alarm or other emergency features
Emergency telephone(s) or radio communication point(s)
9.5 Safety Data Sheets
Keep copies of Safety Data Sheets for your chemicals here.
9.6 Lifeguard and Trainer Assessor Qualifications
Keep Copies of your Lifeguard and Trainer Assessor Qualifications here.
9.7 Park Resorts Customer Safety Guide
Place a copy of the safety guide here.
9.8 Third Parties Information
9.8.1 Third Party Pool Hire Procedure Note
Company Policy for the hiring of The Swimming Pool for use by 3rd Parties is as follows;
Lifeguarding

March 1, 2010
All activities to be lifeguarded by a company qualified lifeguard
All company qualified lifeguards will be trained and qualified to a minimum of either:
The RLSS National Pool Lifeguard qualification (NPLQ) standard (Foundation Module) or
NARS Pool Lifeguard qualification
Risk Assessments for Activities
Risk assessments will be carried out for all activities by the 3rd party organiser and issued to the
Leisure Manager well in advance of any activities taking place
A Risk Assessment will be completed by Park Resorts to assess any hazards specific to the 3rd party
activity. The 3rd Party Organiser will be trained in any site specific hazards prior to any activity
commencing.
All lifeguards will be given training in the risk assessments carried out for the 3rd party activities
prior to any activities being undertaken.
All lifeguards will be given training on the site-specific hazards presented by the pool prior to the
activities being undertaken. Training to be given by Leisure Manager/pool supervisor.
Level of Supervision
Staffing of the pool activities will be carried out by the activity instructor (based on Risk Assessment)
and assistance will be provided by a Park Resorts qualified lifeguard.
Staffing levels will be determined in the Risk Assessment carried out by the 3rd Party prior to the
activity taking place. Sufficient suitable staff will be provided by the 3rd Party provider. One qualified
lifeguard will be provided by Park Resorts.
Staffing ratios will be determined by risk assessment specific to the activity taking into account the
age of any children involved in the activity; any medical conditions present, size of the group to be
instructed, the swimming ability of the people involved in the activity and the nature of the activity
being carried out.
Compliance with NOP & EAP
All 3rd Party activities will be carried out within the guidelines set out in the NOP and EAP operating
on park, and this will be overseen by the Leisure Manager.
Emergency procedures will be trained into the 3rd Party Organiser before any activity commences.
Chemical Suppliers
The pool chemicals are supplied by Brenntag UK.
The cleaning chemicals for use on poolside are supplied by Brakes.

53Appendices
March 1, 2010
Brenntag and Brakes have agreed to supply training on the safe use of chemicals, this ensures
compliance with COSHH
Training is recorded in individual staff members training records.
9.8.2 Contractors
All contractors working in the pool environment must have been issued with the Contractors Code of
Practice they must also have signed and returned the certificate of acknowledgement which must be
on file
DEFINITIONS
Competency: Those persons undertaking any works on behalf of the organisation must have
technical knowledge or experience incorporating the following elements:
Adequate experience of the work required to be undertaken
Adequate understanding of system and procedures which Park Resorts will expect them to operate
to
Understanding of hazards, which may arise during work and the precautions, which need to be
taken?
Ability to recognise at all times whether it is safe to continue
SELECTION OF CONTRACTOR
Contractor Vetting
It will be the responsibility of the General Manager to assess and vet the suitability and competency
of contractors employed by Park Resorts to undertake work(s) in the pool.
This vetting will include the gathering of all relevant information about the contractor(s) and their
suitability to undertake the tasks for which they are to be employed. In gathering information Park
Resorts will ask for copies of all relevant qualifications, certification and proof of membership to
professional bodies and schemes. This will be kept and recorded on the annual register of
contractors form (AC01).
All contractors employed by Park Resorts will have sufficient insurance cover for the work they are
undertaking. Park Resorts will seek proof of all insurance cover including employer's liability, public
liability and professional indemnity before any contract for work(s) is awarded.
Contractor Competency
Contractor competency will be defined as "One who is appointed, having the necessary attributes
and who possesses the required level of skills and experience to make valued judgments in respect
of the management of Health and Safety standards that ensure safe systems of work and safe work
practices".
Some examples of proof of competency are:

March 1, 2010
Gas Safe Registration - For Gas operatives / fitters
WIAPS - Water Industry Approved Plumber Scheme
NICEIC - For electrical contractors
All proofs of competency will be checked to ensure the correct person(s) are recorded on the
documentation and that the certificates are valid for the work being carried out and are in date.
The Code of Practice for Contractors for use by Parks is available on the company intranet.
The Certificate of Acknowledgement form at the end of the Contractors Code of Practice must be
returned before a contractor can be used on Park.
This is held on file in the General Managers office.
9.9 Blank Training Records

PSOP 2010

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