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HOW WE HELP STARTUPS BEFORE THEY DIVE IN
@khairurejal
EVERYBODY HAS A PLAN UNTIL THEY GET
PUNCH IN THE FACE
MIKE TYSON
In a more robustand dynamic manner!
When big companies ignore smaller
markets, startups disruptively creep
in ... ...#ideasinc.sg
USD2.5B
USD8.5B
SME  
Businesses
people  who  
need  to  
communicate  
globally
Free  VOIP/  
Free  
Calling
skype.com
service  management
payment  
provider
software
software  developers
mass  
customization
software  
development
cheap  calls
skype  out
service  
management
software  
development
payment  
provider
multi-sided platform
“students”
advertisers
Free  
Search
google.com
search  
platform
platform  cost
Targeted  
Ads
free!
keyword  
auction
platform  
management
service  
management
google.com
platform  
management
expand  reach
platform  cost
3rd  Party  
Ads
content  
owners
expand  reach
service  
management
keyword  
auction
KNOWN
Customer feedback is integral to the lean startup, and
ensures that the producer does not invest time designing
features or services that consumers do not want.
Do you understand what your customer wants?
“Most startups fail due not
to the failure of product
development but due to
the lack of customers”
Ask yourself, does my
product address any pain?
CUSTOMER  
DISCOVERY
1
CUSTOMER  
CREATION
3
COMPANY  
BUILDING
4
CUSTOMER  
VALIDATION
2
KNOW YOUR
CUSTOMER!
PIVOT
WATERFALL MODEL
requirement
design
implementation
verification
maintenance
CUSTOMER  
DISCOVERY
1
CUSTOMER  
VALIDATION
2
PIVOT
VALIDATED
LEARNING
GET OUT OF THE BUILDING
But, what do you do when
you get out of the building?
What was interesting
with that video?
VALIDATION
KNOWN
CUSTOMER SEGMENT
VALUE PROPOSITION
HYPOTHESIZING
The different groups of people or
organizations that you are reaching out
to or aim to serve.
The products and/or services that
create value for the Customer.
CUSTOMER SEGMENT
VALUE PROPOSITION
HYPOTHESIZING
‣ Needs
‣ Behaviour
‣ Price sensitivity
‣ Demographic
‣ Geo-Culture
‣ Life-style
‣ Profession
‣ etc.
‣ Newness
‣ Improved Performance
‣ Greater Customization
‣ Getting-the-job-done,
and better
‣ Greater Design
‣ Brand/ Status
‣ Price
‣ Risk Reduction
‣ Convenience
SOLUTION HYPOTHESIS
CUSTOMER HYPOTHESIS
1
3
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me lius quod ii legunt saepius. Claritas est etiam processus dynamicus, qui sequitur mutationem consuetudium lectorum. Mirum est
notare quam littera gothica, quam nunc putamus parum claram, anteposuerit litterarum formas humanitatis per seacula quarta decima
et quinta decima. Eodem modo typi, qui nunc nobis videntur parum clari, fiant sollemnes in futurum.
PROBLEM HYPOTHESIS
2
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erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla
facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla
facilisi. Nam liber tempor cum soluta nobis eleifend option congue nihil
orem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam
erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo
consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla
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facilisi. Nam liber tempor cum soluta nobis eleifend option congue nihil
ASKING THE
RIGHT QUESTION
EXERCISE NOW
% +
VALIDATED
or
INVALIDATED
EARLY
ADOPTERS
#  1    -­  do  the  customers  actually  have  the  problem
#2  -­  if  there  was  a  solution,  would  they  buy  it?
#3  -­  would  they  buy  it  from  us?
Text
Fail fast to
succeed sooner
SUCCEED SOONER
FAIL FAST TO
CUSTOMER  
DISCOVERY
1
CUSTOMER  
VALIDATION
2
PIVOT
VALIDATED
LEARNING
MINIMUM VIABLE PRODUCT
MVP helps entrepreneurs start the process of learning as quickly as possible.
MVP does not just merely answer product design or technical questions, but
often as well test fundamental business hypothesis
Hi! What do you think of this?
MINIMUM VIABLE PRODUCT
MVP helps entrepreneurs start the process of learning as quickly as possible.
MVP does not just merely answer product design or technical questions, but
often as well test fundamental business hypothesis
Wow! This is totaly what I
have been looking for!
VALIDATION
I’ll  pay  you  right  now  at  half  the  cost  that  you  
would  charge  others  when  you  launch!
Sure,  here  are  my  details  and  I  would  love  to  know  more  :)
Ok,  I’ll  “like”  your  Facebook  page    
NEED
WANT
Where have you been,
I must have this!
That’s Really nice,
but ...
VANITY METRIC
The real data is retention and repeat usage!
Get ready to pivot!
ABOUT PIVOT
1. Pivots are restatements of your business model, not
synonymous with change.
2. Pivots are a consequence of learning about your
business, not just your product (i.e. the business is not
sustainable!)
3. Step away and zoom out ...
4. Pivot is part of founder’s visioning process, through
deep considerations leading to that decision.
Zoom-in pivot: What previously was considered a
single feature in a product becomes the whole
product. This highlights the value of “focus”.
Zoom-out pivot. In the reverse situation, sometimes a
single feature is insufficient to support a customer
set. In this type of pivot, what was considered the
whole product becomes a single feature of a much
larger product.
Customer segment pivot: Your product may attract real
customers, but not the ones in the original vision. In other
words, it solves a real problem, but needs to be positioned for
a more appreciative segment, and optimized for that segment.
Customer need pivot. Early customer feedback indicates that
the problem solved is not very important. This requires
repositioning, or a completely new product, to find a problem
worth solving.
A startup education prior to diving in
A startup education prior to diving in

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A startup education prior to diving in

  • 1. HOW WE HELP STARTUPS BEFORE THEY DIVE IN @khairurejal
  • 2. EVERYBODY HAS A PLAN UNTIL THEY GET PUNCH IN THE FACE MIKE TYSON
  • 3.
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  • 5. In a more robustand dynamic manner!
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  • 21. When big companies ignore smaller markets, startups disruptively creep in ... ...#ideasinc.sg
  • 22.
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  • 28. SME   Businesses people  who   need  to   communicate   globally Free  VOIP/   Free   Calling skype.com service  management payment   provider software software  developers mass   customization software   development cheap  calls skype  out service   management software   development payment   provider
  • 29.
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  • 32. “students” advertisers Free   Search google.com search   platform platform  cost Targeted   Ads free! keyword   auction platform   management service   management google.com platform   management expand  reach platform  cost 3rd  Party   Ads content   owners expand  reach service   management keyword   auction
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  • 55. KNOWN
  • 56. Customer feedback is integral to the lean startup, and ensures that the producer does not invest time designing features or services that consumers do not want.
  • 57. Do you understand what your customer wants?
  • 58. “Most startups fail due not to the failure of product development but due to the lack of customers”
  • 59. Ask yourself, does my product address any pain?
  • 60. CUSTOMER   DISCOVERY 1 CUSTOMER   CREATION 3 COMPANY   BUILDING 4 CUSTOMER   VALIDATION 2 KNOW YOUR CUSTOMER! PIVOT
  • 63.
  • 64.
  • 65. GET OUT OF THE BUILDING
  • 66. But, what do you do when you get out of the building?
  • 67.
  • 68.
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  • 71.
  • 73. KNOWN
  • 74. CUSTOMER SEGMENT VALUE PROPOSITION HYPOTHESIZING The different groups of people or organizations that you are reaching out to or aim to serve. The products and/or services that create value for the Customer.
  • 75. CUSTOMER SEGMENT VALUE PROPOSITION HYPOTHESIZING ‣ Needs ‣ Behaviour ‣ Price sensitivity ‣ Demographic ‣ Geo-Culture ‣ Life-style ‣ Profession ‣ etc. ‣ Newness ‣ Improved Performance ‣ Greater Customization ‣ Getting-the-job-done, and better ‣ Greater Design ‣ Brand/ Status ‣ Price ‣ Risk Reduction ‣ Convenience
  • 76. SOLUTION HYPOTHESIS CUSTOMER HYPOTHESIS 1 3 orem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi. Nam liber tempor cum soluta nobis eleifend option congue nihil imperdiet doming id quod mazim placerat facer possim assum. Typi non habent claritatem insitam; est usus legentis in iis qui facit eorum claritatem. Investigationes demonstraverunt lectores legere me lius quod ii legunt saepius. Claritas est etiam processus dynamicus, qui sequitur mutationem consuetudium lectorum. Mirum est notare quam littera gothica, quam nunc putamus parum claram, anteposuerit litterarum formas humanitatis per seacula quarta decima et quinta decima. Eodem modo typi, qui nunc nobis videntur parum clari, fiant sollemnes in futurum. PROBLEM HYPOTHESIS 2 orem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi. Nam liber tempor cum soluta nobis eleifend option congue nihil orem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feugait nulla facilisi. Nam liber tempor cum soluta nobis eleifend option congue nihil
  • 79.
  • 80.
  • 81. EARLY ADOPTERS #  1    -­  do  the  customers  actually  have  the  problem #2  -­  if  there  was  a  solution,  would  they  buy  it? #3  -­  would  they  buy  it  from  us?
  • 85.
  • 86.
  • 87. MINIMUM VIABLE PRODUCT MVP helps entrepreneurs start the process of learning as quickly as possible. MVP does not just merely answer product design or technical questions, but often as well test fundamental business hypothesis Hi! What do you think of this?
  • 88. MINIMUM VIABLE PRODUCT MVP helps entrepreneurs start the process of learning as quickly as possible. MVP does not just merely answer product design or technical questions, but often as well test fundamental business hypothesis Wow! This is totaly what I have been looking for!
  • 89. VALIDATION I’ll  pay  you  right  now  at  half  the  cost  that  you   would  charge  others  when  you  launch! Sure,  here  are  my  details  and  I  would  love  to  know  more  :) Ok,  I’ll  “like”  your  Facebook  page    
  • 90. NEED WANT Where have you been, I must have this! That’s Really nice, but ...
  • 91. VANITY METRIC The real data is retention and repeat usage!
  • 92. Get ready to pivot!
  • 93. ABOUT PIVOT 1. Pivots are restatements of your business model, not synonymous with change. 2. Pivots are a consequence of learning about your business, not just your product (i.e. the business is not sustainable!) 3. Step away and zoom out ... 4. Pivot is part of founder’s visioning process, through deep considerations leading to that decision.
  • 94.
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  • 96.
  • 97. Zoom-in pivot: What previously was considered a single feature in a product becomes the whole product. This highlights the value of “focus”. Zoom-out pivot. In the reverse situation, sometimes a single feature is insufficient to support a customer set. In this type of pivot, what was considered the whole product becomes a single feature of a much larger product.
  • 98. Customer segment pivot: Your product may attract real customers, but not the ones in the original vision. In other words, it solves a real problem, but needs to be positioned for a more appreciative segment, and optimized for that segment. Customer need pivot. Early customer feedback indicates that the problem solved is not very important. This requires repositioning, or a completely new product, to find a problem worth solving.