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PRESENTS…

14 Content
marketing
predictions for
2014

EXPERT
EDITION
How will content marketing
change in 2014?
Don’t just take our word for it,
find out what the experts think!
Customer experience
The tactics have changed, but the customer philosophy hasn’t.
For all the changes in channels, tactics and business models, there has
been one constant: your customers have always wanted to feel that
they mean more to your brand than the revenue they represent, and
they expect to be treated accordingly.
With more data at our fingertips than ever, it’s tempting to take the
empathy out of a customer experience and treat prospects, leads or
evangelists based on the potential revenue they present. But
customers know when you’re treating them like a line item. The
challenge for SMBs in 2014 will be to leverage data without
dehumanizing the customer experience.

Brent Leary,
Co-Founder and Partner
of CRM Essentials, LLC
Learn more about Brent

Prediction source: http://blog.hubspot.com/sales/dreamforce-sales-crm-predictions
Content technology
We are seeing a lot of technology and start-ups in the content
marketing space. There are tools for curation, CMS, reporting engines,
editorial workflow, calendaring and platforms that try to do all these
things.
In order to increase ROI, brands need to figure out the right mix of
creation, curation and syndication and build a team of people who
really understand how to think and act like a publisher. Once that is in
place and working like a machine, it’s time to build the kind of
platform that can scale and sustain growth into the future.

Michael Brenner,
Vice President ,
Global Marketing, SAP
Learn more about Michael

2014 will see brand content marketing teams that take on the look
and feel of real newsrooms including the technical platforms to
support that.
Prediction source: http://www.b2bmarketinginsider.com/content-marketing/9-questions-oncontent-marketing
Amplification
Content promotion will have a seat at the table with content
marketing.
At present, content promotion is an afterthought for many
marketers. However, as the internet continues to get bogged
down with more branded content, marketers who want their
content read will start to deploy more earned and paid
distribution and promotion strategies.

Chad Pollitt,
Online Marketing Specialist
Learn more about Chad

Prediction source: http://www.business2community.com/digital-marketing/10-digitalmarketing-predictions-2014-0679020#esSq0OlT1OwQj7Pz.9
Content marketing
needs to grow up
Content marketing needs to be measured by conversions not engagement.
In 2014, we need to move away from measuring our content marketing
with soft engagement metrics such as retweets, shares, linkbacks and
Likes, and start having adult conversations about ROI.
Brands exist to make money, and whilst engagement may make your
marketing team feel warm and fuzzy inside, it counts for nought if your
content marketing cannot be shown to demonstrably ‘move the needle’.

Andrew Davis,
Author of Brandscaping,
Marketing Specialist
Learn more about Andrew

If brands are serious about becoming publishers, they need to adopt a
publisher’s commercialism. Publishers and media outlets have lived and
died on the strength of their content generating sales, not engagement,
and it’s time brands followed suit as well.
Prediction source: http://econsultancy.com/au/blog/63847-2014-the-year-contentmarketing-finally-grows-up
Social media
will diversify
Pinterest and Instagram have become popular, like other giants of social
media. It is a reflection of how social media is diversifying and how it has
become part of our daily life.
Next year it will only get bigger as the number of visitors to social media
sites will get bigger and bigger. In 2013, as many as 93 per cent of
marketers said that they used social media for their businesses and that
figure is bound to be higher in the coming year.

Alan Smith,
Web Developer and
Internet Marketer
Learn more about Alan

Therefore, in 2014 businesses will have to establish themselves on several
social media networks to remain in touch with their customers to build
their brands on these very popular sites. Also, LinkedIn and Facebook
allow you to pay for ads on their sites. So, more marketers will use paid
advertising on the social network. Apart from time, investing cash into
these sites to enhance awareness of your brand, reach and social signals
will be a good idea.
Prediction source: http://socialmediatoday.com/alan-smith/1918461/digital-marketingtechniques-for-2014
Mobile marketing
With the prediction that mobile will overtake desktop usage
within the next two years, not incorporating mobile into a solid
content strategy is no longer an option. Google’s recent rollout of
its new algorithm, Hummingbird, along with the complete
revocation of keyword data from Google Analytics, reinforce this
prediction.
Creating content that can be read ‘on the go’ will become
increasingly important, which means mobile-friendly formatting,
shorter and more actionable blog posts, and considering which
devices your audience will be using to access your content.

Jayson DeMers,
Founder & CEO of
AudienceBloom
Learn more about Jason

Prediction source: http://www.forbes.com/sites/jaysondemers/2013/10/08/the-top-7content-marketing-trends-that-will-dominate-2014/
Measurement
I predict that 2014 will see the rise of better measurement tools
that don’t just track clicks and likes, but actual engagement in the
form of discussion, shares across multiple platforms/channels
and actions as a result of those shares.
Currently, it’s too cumbersome, expensive and time-consuming
for a marketing team to micromanage the analytics for every
single piece of content to see how it performed – so companies
simply don’t invest in it.

Prediction source: http://blog.kissmetrics.com/content-marketing-2014/

Sherice Jacob,
Web Developer and
Online Marketing
Specialist
Learn more about Sherice
Google Plus
Google+ will increase in significance. Google+ is still underrated as social
network. Useful advantages like authorship mark-up or junction to the
search engine stress the ongoing growth of Google+. Since 2011 they do
everything to strengthen their own platform.
And because it will be the fastest-growing product in the history of
Google, this trend will increase. From a content marketing view, Google+ is
better suited for exclusive content than other social networks. The
possibility to use Google+ as blog provides the opportunity to build topicspecific communities.

Björn Tantau,
Online Marketing
Specialist
Learn more about Björn

These communities can be used to put the company website into the
centre of attention. All external channels are aligned to this, also really
important content happens only there. This leads to more reach and brand
building.

Prediction source: http://bjoerntantau.com/en/5-important-content-marketing-trends-201411112013.html
Video content will
continue to reign
Currently, one in three millennials watch mostly online video and no broadcast
TV at all. I believe it, because my 12-year-old likes to spend hours on the couch, Jeanette Gibson,
in front of the TV, on his phone watching videos on YouTube.
Vice President Community,
Most millennials grew up with online video, so they’re incredibly comfortable
with the medium. They also like to create or consume it collaboratively, sharing
choice clips with their friends on social networks.
So in 2013, we saw Instagram – now the second most popular social network
amongst teens – play into this rising trend, with the launch of its new video
capabilities. (Sorry, Vine.)
In 2014, we will see this phenomenon explode further. The signs are all there.
Take for example Facebook’s recent failed offer to snatch up Snapchat for a
whopping $3 billion. The piping-hot social network – which lets users share
short video clips (along with text or images) that only last for a few seconds –
has a user base that is mostly aged between 13 and 25.
Prediction source: http://blog.hootsuite.com/5-social-media-predictions-2014/

HootSuite
Learn more about Jeanette
The job market for content
creation is set to explode
Whether in-house or agency based, one of the top marketing jobs of
2014 is tipped to be director of content, with many writing, video
and editing jobs set to open up as the year continues.

Andrew Jessop,
Online Marketing Specialist,
Copywriter.
Learn more about Andrew

Indeed, in HubSpot’s Fifth Annual Review of Inbound Marketing, the
company states that the top marketing job of 2014 may well be
director of content, and they aren’t the only ones making the claim.

Prediction source: http://www.business2community.com/content-marketing/online-contentmarketing-trends-watch-2014-0680878#etR1AZwm1BUgh0QY.99
Big data
I believe that 2014 is the year that the smoke clears on big data. To this point,
it’s been little more than a buzzword. And to those of us with smaller
budgets, merely a pipe dream. But with the amount of money being thrown
into data and customer personas, it will soon be something even the smaller
companies will be able to take advantage of.
So what does this mean? It means getting to know a lot more about your
customers. It means knowing what they do online, where they shop, what
they do for a living, who they spend time with and what they want to get from
you. It means more ability to segment your marketing into buckets and target
the messaging, design and offers to individuals or small groups, rather than
showing everyone the same thing. That will lead to a greater response, and
more efficient marketing.

Zach Heller,
Online Marketing Specialist
Learn more about Zach

Prediction source: http://www.business2community.com/marketing/marketing-trends-20140691545#9sQBIbDWEFOt626R.99
A bigger focus on the user
One of the biggest challenges that many organizations face is
tailoring their content to match viewer values and interests.
However, 2014 may show a larger effort being made to engage the
audience on various platforms.
Leslie Jenkins,
This means including polls and responding to any criticisms or
questions presented across the social media platforms. Businesses
may start investing more in this area in order to provide enhanced
interfaces while also using analytics tools to better optimize their
content. By creating consumer-centric material, it will significantly
boost customer satisfaction, which may be reflected in the overall
profitability of the company.

Senior Marketing Manager,
Fonality
Learn more about Leslie

Prediction source: http://info.fonality.com/blog-0/bid/147610/Three-Content-MediaInnovations-for-2014
Optimise and socialise your
digital marketing for 2014
If you want your marketing to be great in 2014, you must
optimise, socialise and integrate.
The pivot from routine and mechanical to more inspired and
meaningful is found through the customer journey. Balance
customer insights with unique stories and content experiences
that guide customers from attraction to engagement to
conversion. Help customers pull themselves through the buying
cycle with information they want and enjoy.

Lee Odden,
Founder TopRank Online
Marketing
Learn more about Lee

Prediction source: http://www.toprankblog.com/2013/11/optimize-socialize-digitalmarketing-2014/
Nothing will change
The most frequent question I’ve gotten lately is “What’s the future of
content marketing?” I generally refuse to answer for reasons that should
be clear from the story above.
On the other hand, the true answer is even less satisfying to those with
shiny object syndrome. Fundamentally, nothing will change.
The technology will change, but the primary tenets of content marketing
will not. Technology doesn’t change human nature, although it may
amplify it.
People have problems and desires. They want information that helps
them with those problems and desires. That will never change.
Consumption methods will certainly change. What will wearable
computing mean for content? No one knows for sure, and anyone who
says they know is not someone you should trust at this point.
Prediction source: http://www.copyblogger.com/future-of-content-marketing/

Brian Clark,
Founder Copyblogger Media
Learn more about Brian
Do you have a prediction about
content marketing in 2014?
Share your prediction in the
comments section below and
tweet using #CMP2014
Presented by King Content, Australia’s most-awarded digital
content marketing agency.
Check out our blog for more content marketing insights and advice.
www.kingcontent.com.au
@King_Content

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14 content marketing predictions for 2014 expert edition

  • 2. How will content marketing change in 2014? Don’t just take our word for it, find out what the experts think!
  • 3. Customer experience The tactics have changed, but the customer philosophy hasn’t. For all the changes in channels, tactics and business models, there has been one constant: your customers have always wanted to feel that they mean more to your brand than the revenue they represent, and they expect to be treated accordingly. With more data at our fingertips than ever, it’s tempting to take the empathy out of a customer experience and treat prospects, leads or evangelists based on the potential revenue they present. But customers know when you’re treating them like a line item. The challenge for SMBs in 2014 will be to leverage data without dehumanizing the customer experience. Brent Leary, Co-Founder and Partner of CRM Essentials, LLC Learn more about Brent Prediction source: http://blog.hubspot.com/sales/dreamforce-sales-crm-predictions
  • 4. Content technology We are seeing a lot of technology and start-ups in the content marketing space. There are tools for curation, CMS, reporting engines, editorial workflow, calendaring and platforms that try to do all these things. In order to increase ROI, brands need to figure out the right mix of creation, curation and syndication and build a team of people who really understand how to think and act like a publisher. Once that is in place and working like a machine, it’s time to build the kind of platform that can scale and sustain growth into the future. Michael Brenner, Vice President , Global Marketing, SAP Learn more about Michael 2014 will see brand content marketing teams that take on the look and feel of real newsrooms including the technical platforms to support that. Prediction source: http://www.b2bmarketinginsider.com/content-marketing/9-questions-oncontent-marketing
  • 5. Amplification Content promotion will have a seat at the table with content marketing. At present, content promotion is an afterthought for many marketers. However, as the internet continues to get bogged down with more branded content, marketers who want their content read will start to deploy more earned and paid distribution and promotion strategies. Chad Pollitt, Online Marketing Specialist Learn more about Chad Prediction source: http://www.business2community.com/digital-marketing/10-digitalmarketing-predictions-2014-0679020#esSq0OlT1OwQj7Pz.9
  • 6. Content marketing needs to grow up Content marketing needs to be measured by conversions not engagement. In 2014, we need to move away from measuring our content marketing with soft engagement metrics such as retweets, shares, linkbacks and Likes, and start having adult conversations about ROI. Brands exist to make money, and whilst engagement may make your marketing team feel warm and fuzzy inside, it counts for nought if your content marketing cannot be shown to demonstrably ‘move the needle’. Andrew Davis, Author of Brandscaping, Marketing Specialist Learn more about Andrew If brands are serious about becoming publishers, they need to adopt a publisher’s commercialism. Publishers and media outlets have lived and died on the strength of their content generating sales, not engagement, and it’s time brands followed suit as well. Prediction source: http://econsultancy.com/au/blog/63847-2014-the-year-contentmarketing-finally-grows-up
  • 7. Social media will diversify Pinterest and Instagram have become popular, like other giants of social media. It is a reflection of how social media is diversifying and how it has become part of our daily life. Next year it will only get bigger as the number of visitors to social media sites will get bigger and bigger. In 2013, as many as 93 per cent of marketers said that they used social media for their businesses and that figure is bound to be higher in the coming year. Alan Smith, Web Developer and Internet Marketer Learn more about Alan Therefore, in 2014 businesses will have to establish themselves on several social media networks to remain in touch with their customers to build their brands on these very popular sites. Also, LinkedIn and Facebook allow you to pay for ads on their sites. So, more marketers will use paid advertising on the social network. Apart from time, investing cash into these sites to enhance awareness of your brand, reach and social signals will be a good idea. Prediction source: http://socialmediatoday.com/alan-smith/1918461/digital-marketingtechniques-for-2014
  • 8. Mobile marketing With the prediction that mobile will overtake desktop usage within the next two years, not incorporating mobile into a solid content strategy is no longer an option. Google’s recent rollout of its new algorithm, Hummingbird, along with the complete revocation of keyword data from Google Analytics, reinforce this prediction. Creating content that can be read ‘on the go’ will become increasingly important, which means mobile-friendly formatting, shorter and more actionable blog posts, and considering which devices your audience will be using to access your content. Jayson DeMers, Founder & CEO of AudienceBloom Learn more about Jason Prediction source: http://www.forbes.com/sites/jaysondemers/2013/10/08/the-top-7content-marketing-trends-that-will-dominate-2014/
  • 9. Measurement I predict that 2014 will see the rise of better measurement tools that don’t just track clicks and likes, but actual engagement in the form of discussion, shares across multiple platforms/channels and actions as a result of those shares. Currently, it’s too cumbersome, expensive and time-consuming for a marketing team to micromanage the analytics for every single piece of content to see how it performed – so companies simply don’t invest in it. Prediction source: http://blog.kissmetrics.com/content-marketing-2014/ Sherice Jacob, Web Developer and Online Marketing Specialist Learn more about Sherice
  • 10. Google Plus Google+ will increase in significance. Google+ is still underrated as social network. Useful advantages like authorship mark-up or junction to the search engine stress the ongoing growth of Google+. Since 2011 they do everything to strengthen their own platform. And because it will be the fastest-growing product in the history of Google, this trend will increase. From a content marketing view, Google+ is better suited for exclusive content than other social networks. The possibility to use Google+ as blog provides the opportunity to build topicspecific communities. Björn Tantau, Online Marketing Specialist Learn more about Björn These communities can be used to put the company website into the centre of attention. All external channels are aligned to this, also really important content happens only there. This leads to more reach and brand building. Prediction source: http://bjoerntantau.com/en/5-important-content-marketing-trends-201411112013.html
  • 11. Video content will continue to reign Currently, one in three millennials watch mostly online video and no broadcast TV at all. I believe it, because my 12-year-old likes to spend hours on the couch, Jeanette Gibson, in front of the TV, on his phone watching videos on YouTube. Vice President Community, Most millennials grew up with online video, so they’re incredibly comfortable with the medium. They also like to create or consume it collaboratively, sharing choice clips with their friends on social networks. So in 2013, we saw Instagram – now the second most popular social network amongst teens – play into this rising trend, with the launch of its new video capabilities. (Sorry, Vine.) In 2014, we will see this phenomenon explode further. The signs are all there. Take for example Facebook’s recent failed offer to snatch up Snapchat for a whopping $3 billion. The piping-hot social network – which lets users share short video clips (along with text or images) that only last for a few seconds – has a user base that is mostly aged between 13 and 25. Prediction source: http://blog.hootsuite.com/5-social-media-predictions-2014/ HootSuite Learn more about Jeanette
  • 12. The job market for content creation is set to explode Whether in-house or agency based, one of the top marketing jobs of 2014 is tipped to be director of content, with many writing, video and editing jobs set to open up as the year continues. Andrew Jessop, Online Marketing Specialist, Copywriter. Learn more about Andrew Indeed, in HubSpot’s Fifth Annual Review of Inbound Marketing, the company states that the top marketing job of 2014 may well be director of content, and they aren’t the only ones making the claim. Prediction source: http://www.business2community.com/content-marketing/online-contentmarketing-trends-watch-2014-0680878#etR1AZwm1BUgh0QY.99
  • 13. Big data I believe that 2014 is the year that the smoke clears on big data. To this point, it’s been little more than a buzzword. And to those of us with smaller budgets, merely a pipe dream. But with the amount of money being thrown into data and customer personas, it will soon be something even the smaller companies will be able to take advantage of. So what does this mean? It means getting to know a lot more about your customers. It means knowing what they do online, where they shop, what they do for a living, who they spend time with and what they want to get from you. It means more ability to segment your marketing into buckets and target the messaging, design and offers to individuals or small groups, rather than showing everyone the same thing. That will lead to a greater response, and more efficient marketing. Zach Heller, Online Marketing Specialist Learn more about Zach Prediction source: http://www.business2community.com/marketing/marketing-trends-20140691545#9sQBIbDWEFOt626R.99
  • 14. A bigger focus on the user One of the biggest challenges that many organizations face is tailoring their content to match viewer values and interests. However, 2014 may show a larger effort being made to engage the audience on various platforms. Leslie Jenkins, This means including polls and responding to any criticisms or questions presented across the social media platforms. Businesses may start investing more in this area in order to provide enhanced interfaces while also using analytics tools to better optimize their content. By creating consumer-centric material, it will significantly boost customer satisfaction, which may be reflected in the overall profitability of the company. Senior Marketing Manager, Fonality Learn more about Leslie Prediction source: http://info.fonality.com/blog-0/bid/147610/Three-Content-MediaInnovations-for-2014
  • 15. Optimise and socialise your digital marketing for 2014 If you want your marketing to be great in 2014, you must optimise, socialise and integrate. The pivot from routine and mechanical to more inspired and meaningful is found through the customer journey. Balance customer insights with unique stories and content experiences that guide customers from attraction to engagement to conversion. Help customers pull themselves through the buying cycle with information they want and enjoy. Lee Odden, Founder TopRank Online Marketing Learn more about Lee Prediction source: http://www.toprankblog.com/2013/11/optimize-socialize-digitalmarketing-2014/
  • 16. Nothing will change The most frequent question I’ve gotten lately is “What’s the future of content marketing?” I generally refuse to answer for reasons that should be clear from the story above. On the other hand, the true answer is even less satisfying to those with shiny object syndrome. Fundamentally, nothing will change. The technology will change, but the primary tenets of content marketing will not. Technology doesn’t change human nature, although it may amplify it. People have problems and desires. They want information that helps them with those problems and desires. That will never change. Consumption methods will certainly change. What will wearable computing mean for content? No one knows for sure, and anyone who says they know is not someone you should trust at this point. Prediction source: http://www.copyblogger.com/future-of-content-marketing/ Brian Clark, Founder Copyblogger Media Learn more about Brian
  • 17. Do you have a prediction about content marketing in 2014? Share your prediction in the comments section below and tweet using #CMP2014
  • 18. Presented by King Content, Australia’s most-awarded digital content marketing agency. Check out our blog for more content marketing insights and advice. www.kingcontent.com.au @King_Content