1. SE423 SPI
Team Assignment I
Data collection
Kittitouch Suteeca

2. Activities in Process Assessment
Planning
Data
collection
Data
Validation
Rating Reporting

3.  Data require for
evaluating processes
within the scope of
assessment, and
additional
information, shall be
collected in a manner.

4. Objective evidence
 Objective evidence is:
 Qualitative or quantitative information,
records or statement of fact pertaining to-
- The characteristic of an item or service,
- The existence and implementation of a
process element;
 Base on observation, measurement, or test;
 Can be verified.

5. Class of data
 Data available to an assessor fall broadly
into three classes.
 Work product/item and their characteristic;
 Testimony from performers of the process;
 Observations of the infrastructure
established for performance of the process.

6. Data collection techniques
 Work product/item
 Documentation review
 Testimony
 Questionnaires
 Interviews
 Group discussion
 Observations
 Feedback sessions
 Demonstration

7. Study of Documents
 Document review is essential as part of
conducting an assessment.
 Work products/items are key indicators of
process capability.
 In focus in document review is not on error
detection.
 You are seeking evidence that the document
is the result of a reasonable process.
 It address the key issues for the process under
assessment.

8. Classify work products
 Establish what generic work product types
the work products within the organization
unit belong to.
 The classification can help with mapping
the product and processes in the
organization onto the assessment model
 Do not assume a simple identity to the
defines work products, even to the names
are the same.

9. Information from interviews
 Interview with process performers provide
key information about the performance
of practices.

10. Taking notes
 Objectives;
 Remember what was observed
 Make sense out of information
 Report accurately

11. Interview techniques
 Preparation
 Questioning
 Listening
 Note taking
 Close the interview

12. Preparing of the interview
 Prepare the interviews.
 Know what you are looking for.
 Prepare the interviewees.
 Start the interview.
 Make the interviewees comfortable.

13. Objectives and Role for
interview
 Objectives;
 Get information.
 Establish trust and build a relationship.
 Key role;
 Team leader
 Librarian-note taker
 Time keeper

14. Question type-Paraphrasing
Activities
 Who
 What[type of /cause of /triggers/is in]
 Why
 When[do you]
 How[do you]
 Show me

15. Question type-Detailed
questions
 Practices
 Be generic
 Be prepared to explain
 Quantify problems
 How many
 How often
 Now or in the past

16. Questions type- Follow up
Questions
 To get additional information
 May be yes or no

17. Conducting the interview
 Open interview
 Explain the process that you are assess
 Interview
 Ask question
 Ask for information
 Take note
 Monitor team and interviewees
 Close interview