Czech republic libraries association libraries of today prague olomouc sept. 2015

Libraries of Today
– Open Library
Czech Public Libraries
Association
Olomouc September 2015
Knud Schulz

Library Transformation:
Libraries – the citizen's driving force for
innovation
• Libraries are places where the general
public can find inspiration and meet new
ideas, either on their own within this public
sphere, or in the company of others.
• How do we sketch the future library
transitioning to a space for citizens and
community connections.
Knud Schulz Czech September
2015
2

This presentation is not about
very important demands as
• The schift from printed to electronic docs
• The free access to internet and content
• ’e’- prizing
• Cataloguing roles
• Librariens loss of identity as information
monopolists
• All very important demands…..but
2015
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2015
4

Knud Schulz
• Manager of the Main Library in Aarhus
• Daily work focus – transforming the Main Library to
“Urban Mediaspace” – Dokk1
• Librarian and Master of Public Management
• Mentor/Sponsor INELI (International Network of Emerging Library
Innovators) Bill & Melinda Gates Foundation
• Member of the client group Urban MediaSpace Aarhus
• Global Innovation Model – Faster to Change.
Chicago/Aarhus/IDEO/Gates
• ksc@aarhus.dk
• www.slideshare.net
2015
apx. 28.000 m2
incl. 18.000 m2
library space

2015
6

Agenda
• The Change
• Danish Strategy
• 4 space model
• ’More Open Libraries’
• Integrating Citizens service
• New Libraries
• Prototyping Dokk1
• Co-creation with the users
• Partnership programmingKnud Schulz Czech September
2015
7

From
information that can be found
anywhere
To
What can only be
experienced at the library
Space for media Space as a media
On-line On site
Information Meaning
Facts Credibility
Meeting information Meeting people
Knowing Experimenting
Visitors Resource person
Neutrality Sensing
Seriousness Sense of humour
Arranged events Things that happen
Ivar Moltke, Create
The Change
8Knud Schulz Czech September
2015

The Knowledge Society
• From
– libraries for books/medias
– industial society
• to
– libraries for man/human
– networked/knowledge society
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A Danish Report
2010
- A Danish Report
2010 • Danish Digital Library
• A new library model for
the knowledge society
• Partnerships
2015

The Public Library of the Knowledge Society
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
Reckognition/Experience
Empowerment
Involvement/Engagement
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11

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
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Inspiration space
• The space for meaningful experiences that is to say
experiences that move us
• The space should open up to the irrational, emotional and
chaotic by communicating a diversion of aesthetic
experiences.
• This can happen through storytelling or other artistic
expressions within all kinds of media, cultural forms and
genres.
• The inspiration space should make the user want to move
beyond the usual choices and to come back.
• The library space in itself may also be an experience and
work as a stage for events and cultural arrangements.
• The inspiration space especially supports realisation
(cognition)/experience and innovation.
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14
Digital media
AppearanceEvents
Individual concentration

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Empowerment
2015
15

Iscenesættelse
2015
Oplæsning
Billedbøger
BogklubberBook clubs
Picture book
Reading aloud
Staging

Learning space
• Space where children, young people and adults can experience
and explore the world and thus strengthen their competences
and possibilities through free and easy access to information
and knowledge
• Learning is seen as a dialogue oriented process that is based
on the users’ own experiences and their wishes to define their
own learning needs
• Often takes place in informal settings which do not have
learning as the goal – learning happens through play, music and
many other activities
• Should meet the needs of especially young people for a more
experience oriented learning through the development of playful,
interactive and social learning methods.
• Learning is strengthened through the use of homework cafes,
study places, open courses and experiment areas.
• The learning space especially supports realisation
(cognition)/experience and empowerment.Knud Schulz Czech September
2015
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Undervisnin
g
Kurse
rUformel læringKonsulta
Teaching Courses
Informal learningConsultations

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Lektiecafé’e
r
Vejlednin
One to one
Homework
cafe
Guidance
Training Access to knowledge

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Empowermen
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Meeting space
• An open, public space where citizens as a third space
between home and work can meet others who are both as
themselves and different from themselves
• Arenaes, where you can meet other people with different
interests and values and encounter opinions that challenge
you through discussions and debate, are necessary
• In the meeting space both non-committal, random encounters
can take place through lounge décor with newspapers and
café atmosphere as well as more organised meetings
• This can take place both live and on the Internet in
chatgroups, blogs or other social media.
• The meeting space especially supports empowerment and
engagement
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MøderDiskussione
rForedra
g
DebatterSamvær
Meetings
Lectures
Discussions
DebatesBeing together

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
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Performative space
• Users can interact with others for inspiration to create new
creative expressions in the encounter with art and culture
• Users can get access to tools that support their creative
expressions through interactive games and writing-,
sound- and video-workshops
• The users can also get support in their creative
expressions through workshops with professional artists,
designers, multimedia developers etc.
• Can act as a platform for communication by publishing
and distributing the work and products of the users and by
giving access to stages where users can perform and
express themselves.
• The performative space especially supports engagement
and innovation.
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Skriveværksted
er Experiment
Leg og læring
Workshops
Writing workshops Edutainment

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Leg Spil
Gaming Game over
Playing Gaming
Makerspace

Open libraries
Users are allowed to:
• lock into the library 24/7
• check in and out media
• use internet, pc,
copy/printing
• study
• read newspapers
• arrange study circles,
public meetings
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New Trends in the public
libraries in Scandinavia
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Users are taking the control
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Integration of citizens’ service into
libraries
• a big chance to be an
integrated part of the
reinventing of society
services
• brings citizens in
contact with the library
• brings libraries in close
contact with politicians
and innovators in the
community
Two tasks
• focus on speed in
developing new digital
services for public
administration
• a big learning and
marketing challenge
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Citizens’ service
• in more than 60 % of the municipalities
offer citizens service through libraries
– passport
– driving licence
– health securitycard
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Developing community centers
private, civic and public sector
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LOCAL ARCHIVE
ARKIV
Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EXHIBITIONS
FAMILIES
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET
AREA
TODDLERS/CHILDREN
REA-
DING
TRAI-
NING

Dokk1 - Citizen service
service i the building
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Adaptive and innovative supporting
spaces
• libraries are changing from storing
books to supporting citizens’ needs
• innovation spaces for local
communities
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2015
The strategy for changing
• The need for rethinking the
library
• The need for a fusion
between physical – virtual
• Develop partnerships
• Focus on innovation
• Get new skills into the library
and promote learning in the
organization
• Force users to dismiss the
book as library brand 35

Libraries and urban development
Model of the public library in urban
development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
IVA – Royal School of Library
and Information Science
2015

New Libraries
• Libraries are signs or symbols on
development and innovation in the society
• Drivers in city development
• Add new stories about the towns
• Arguments for new city engagements
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Oslo
• Opera, new Munch museum and the Library
creates a new waterfront and brings a new
identity to the city
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Helsinki
• The traffic and cultural life in midtown are
reborn by creating a new art museum,
concert hall and the new library
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Birmingham
• The library is located on
the main street where
millions of people are
passing every year
• The library is a symbol
of the new identity of an
old industrial and former
innovative city (the
steam engine)
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Urban Mediaspace - AarhusAarhus New Waterfront and Main Library

Mediaspace:
• Main Library and Citizens’ Services:
18.000 m2/190.000 ft2
• Partners and network: 10.000 m2
/100.000 ft2
Automatic parking space: 1000 cars
Two new urban harbour squares: 94.000
m2 /1.120.000 ft2
Arrival centre for light rail
Uncovering of the river and secure the
inner city against flood
Traffic regulation
App.: 390 mill US Dollars
Project elements
– Urban Mediaspace
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2016
2015
Client: City of Aarhus
Partner: Realdania, Realdania Byg
Client Advisor: Rambøll DK
Architects: schmidt hammer lassen architects
Co-advisers: Arkitekt Kristine Jensens
Tegnestue and Alectia A/S

development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
2015

Seven Core Values
• The Citizen as Key Factor
• Lifelong Learning and Unity
• Diversity, co-operation and network
• Culture and Experience
• Bridging Citizen, Technology and
Knowledge
• Flexible and Professional Organisation
• A Sustainable Icon for Aarhus
2015

Architect sketch
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2015
Transformation Lab
• The entrance – the former place
for controlling the users
• 2-300 m2
• New projects every 5-6 month
• Bringing the traditional work
fields of the library into the LAB
• Developing new support of the
users – depending on the room,
the media, the connectivity and
the competencies 50

2015
LiteratureLAB
51

2015
iFloor – interactivity between people
• Social interactivity in
the library space
• User to user to staff
• Interactivity depends on
the body
• communication through
– Mobile
– SMS
– PC
• Informal - Competition
• Funny 52

2015
NewsLAB
53

2015
Robots
• Eye catcher
• Social interactivity
• Communication inside
and outside the library
• Interactivity
• Learning
communication
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2015
Teknomorfose - ExhibitionLAB
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2015
The Square
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2015
FictionLAB
NewsLAB
MusicLAB
ExhibitionLAB
DemocracyLAB
The Square 59

2015
The library as a space
– in the future?
• The building supports the needs
of the users
• The building interacts with the
surroundings and environment
• The building acts adaptively
• Flexibility is function
60

development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
2015

Facilitating relations
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2015
Userdriven process
• From tradition to transcendence – the
users deconstruct ”old knowledge” to
create new sense
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2015
User driven
innovation
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2015
Subject Browsing - Story Surfer
65

The Vision
• Space for co-operation
• Place for dialogue,
knowledge, ideas and
inspiration
• Open informal learning
space
• A unique place for
children and families
2015

Six LabsTechLab
Having a maker in residence is powerfull!
Cryptoparty, soldering, brush-bots…
Valdemar’s hovercraft:
http://www.youtube.com/watch?v=iVi2J_9XZeA&feature=youtu.be
2015

WasteLab
Waste-dates, workshops, tinkering…
When users become makers.
Creativity comes from chaos – stop tidying!
Six Labs
2015

Reflections
You can work with makerculture without having a makerspace!
2015

Makerculture primæry adress performative
spaces
D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
Empowerment
2015
71
People’sLab

Making in Libraries
• Contributes to activities that provide public
value by stimulating the development of
network, skills and innovation
• Contributes to the libraries' relationship with its
local community
• Increases the social value of libraries, as public
spaces that bridge between different
communities and knowledge domains
• Challenges libraries strategic and managerial
capacity for innovation
2015
People’s Lab

Modern library practice and
strategies – means that roles
constantly change

Global innovation model –
faster to change
• Partnership between
– Global Libraries/Bill and Melinda Gates
Foundation
– Chicago Public Libraries
– IDEO
– Aarhus Public Libraries
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Design Thinking is a mindset, and an
intentional process around delivering
solutions that create positive impact!
2015

Download:
www.designthinkingforlibraries.com
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2015

Learn to work as a
designer 78Knud Schulz Czech September
2015

2015

DESIGN THINKING
Design thinking is about
accelerating innovation to
create better solutions to the
challenges we meet!
2015

Opening June
20th 2015
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Focus planning interior
• Supporting citizens different needs
• Creating different surroundings
• Space for activities/programms
• Continuous flexibility – avoid permanent
installations
• Controlling the media stock
• Modern industrial furnitures no design icons
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Interior plan
• The interior planning reflects the 15 years
experience from projects together with
partners and users
• Lots of discussions with both library
professionels and other diciplines
• Experiencies from DK and other countries
The result is an ’interior medley’
Partners/users are the key to continuous change
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Interior plan
• The inside of Dokk1 consist of 4 different areas
with no sharp limits
– Citizens’ Service
– Public space with info, meeting rooms, cafe,
auditorium, popup/democracy area
– Adult library with professionel support
– Families and childrens library with professionel
support
• A perspective all over the services are to support
the users to act on their own
The interior plan was finished just 4 months before opening
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Level 1
Reading Room
Project labs
Transformation Lab
Study rooms
Gaming
Urban Offices
Living Room
The Corner
Cafe
Meeting rooms
Pop-upsCitizen’s Services
Small auditorium
Multi
purpose
Rampliterature
Non-fiction
Music
The Square
Playground
Democracity
Information
Support/librarian
2015

Level 1 - adult
• 4 space model
– Experience
– Discover
– Participate
– Create
• Combined with a wide learning definition where
learning take place in different kinds of
environments
• Users are active participants and the library space
shall support their needs
• Important users can be on their own, together with
others with or without contact – inclusion factor
2015
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D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen
Innovation
Empowerment
Knud Schulz september 2014 10

Examples interior adult (1)
• Urban office
• Oases
• Reading room
• Support (learning)
• Meeting space
• Living room
• Corner
• Play
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• Ramp
• Transformation Lab
• Project Labs
• Study room
• Education
• Meeting room
• Café

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• Auditorium
• The Square
• ’Alone’ together
• Subject zones
• Reflection
• Citizens’ Service
• Balcony workzone

Level 2
The stage
Learning
Tweens
makerspace
Tweens lab
Children’s Lab
The Box
Dress-up
The ”rest”-room
0-3 years
4-8 years
Gamer street
eatingX2
Attic
Families/Children
The ViewRamp
Cultural Capital 2017
Marie Ostergard/Dokk1/Aarhus/
Support/Librarian
2015

Level 2 – Families/Children
• Children are defined to 12 years incl. the
limit where children want to be together
with grownups. After 12 children define
themself as teens/adult
• Importent to design different zones where
both childrens and their adults want to be
together.
2015
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Principles for planning interior
Families/Children
• A space for children stimulating
– Play
– Experiencing
– Learning
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Examples interior Fam/child
0 - 3 years
• Cushion
• Castle
• Reading
• Breast feeding
• The box
• Cirkeline house
• Big Lego
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4 - 8 years
• Learning zone
• Stage
• Dress up
• 3D globe
• Childrens lab
• Eating zone
• Reading caves
• Experience rampKnud Schulz Czech September
2015
95

9 – 12 years
• Tweens zone
• Interaktive floor
• Makerspace
• Tweens lab
• Learning zone
• Gaming street
• Auditorium
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+++ a playground on level ’1’
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Staff support in Dokk1
• Reception
• Citizens Service
• Library - adult support
• Library – Family and Children
2015

Opening hours Dokk1
• Monday – Friday
8 – 10 am open excl. specialist support
10 – 7 pm incl. specialist support
7 – 9 pm open supported by security staff
9 – 10 pm open meetingspace and café
• Saturday and Sunday
10 – 4 pm incl. specialist support
2015
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Partnership
• A strategi for constant change
• Renewing the user engagement and
ownership
• In-flow of competencies to the library
• A community strategy
• Political legitimacy
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Mapping the
network
Partnership
clusters
2015
Examples
Strategic Partnerships
101

Partner proces
2015
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Foundation of partnership
strategy
- A partnership strategy that allows us to be
pro-active
- Reasons to say no
- Branding
- Clearer communication with potential
partners
- Focused partnership work inside
organisation Knud Schulz Czech September
2015
103

Corner stones of partnerships in
Dokk1
- Learning
- Stories
- Democracity
- Community space
- The Aarhus Cohorte
- Families and Children
(experience,play,learning)Knud Schulz Czech September
2015
104

Benefit
- Citizens – more programmes and services,
quality, diversity, target oriented
- Partners – communication, accessibility,
numbers, outreach
- Library – focused outreach, new services,
new developments, branding, focused
communication to usersKnud Schulz Czech September
2015
105

Users are taking the control
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Summing up
• Merge technology, space and
competencies
• Involve the users in the innovation
• Make partnerships competencies and a
broader ownership of the library
• Tell new stories about the library brand
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Transform the library or die
Thank you for listening
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Czech republic libraries association libraries of today prague olomouc sept. 2015

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