This Miralix Brochure is giving an overview of the great value you can add to your telephony and customer service

1. Miralix has developed user-friendly and value added PC applications since 2001. This has resulted in more
than 1500 satisfied customers.

2. The switchboard

3. Sophie answers calls from the swithcboard.
In between calls she has administrative
tasks which she attends to. She welcomes
guests to the company as well.
Time saving overview
Sophie uses Miralix OfficeOperator as PC
switchboard. This provides her with a total
presence overview and enables her to
quickly transfer calls to available collegues.
Efficient service
When welcoming visitors Sophie easily
finds the required employee, sends a
message (SMS/E-mail) or calls the person.
When working in other programs the
switchboard can easily be brought back to
the front of the screen.
Developed for you
On a everyday basis more than 1.000
people use the Miralix PC switchboard.
The look and feel of Miralix OfficeOperator
is based upon customer requirements.
Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.

4. The office employee

5. Jesper works at the office and uses the PC
to resolve his tasks. His meetings are often
held at the office where he also handles
telephone calls and e-mails.
Better time and overview
Miralix TimeOut is the PC application that
saves Jesper for time in his communication
via the telephone, e-mail and sms.
All features are combined in a user-friendly
application presenting a perfect overview of
his colleages presence.
Good work atmosphere
Jesper s phone calls follow his presence.
Miralix TimeOut ensures that calls to him
are automatically transferred to colleagues
when Jesper is absent. Customers receive
are better service. The level of noice and
stress at the office is reduced.
Organized meetings
Miralix Outlook integration automatically
transfers calls to colleagues, his voicemail
or the switchboard when Jesper is in a
meeting.
Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.

6. The mobile employee

7. Jens has a desk place at the office but
mostly he is on business trips. His mobile is
used as his primary connection between
the office and the customers.
At meetings it is important that he is not
disturbed.
High mobility
Miralix InShare is the mobile application
that gives him a quick presence overview of
his colleagues. Hereby, he avoids calling
busy or unavailable colleagues.
Additionally he can easily update his own
presence which is displayed for colleagues
on their PCs or smartphones.
Fewer interruptions
During meetings calls to Jens will
automatically be answered by
colleagues, his voicemail or the
switchboard.
The colleagues can see his presence and
forward phonemessages.
Jens is an integrated part of the comany s
communication despite the fact that he is
often away from the office.
Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.

8. Contact Center

9. Line works at the contact center and
answers incoming calls from customers.
Miralix CallCenter creates a dynamic call
handling across the entire company.
Flexible and efficient
Line s call handling has a high level of
flexibility and improves customer service.
She decides whether she wants to answer
calls from the PC, the home office or the
mobile phone.
Intelligent customer service
Telephone calls are easily distributed to the
available agents based upon skills.
Example:
A call from Germany is automatically
transferred to a German speaking and
available employee.
When the queue is too long it is possible to
choose a callback option which gives the
customer a better experience.
Hot item lets the customer hear an
advertisement while waiting.
Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.

10. Microsoft Lync user

11. Simon is from the young generation and is
used to communicate from his PC using IM
/ chat in his communication.
Complete communication
In Microsoft Lync Simon gets a presence
and telephone overview of his colleagues.
He can easily call, chat and e-mail with idle
colleagues.
This gives him a complete, simple and fast
communication from one PC application.
Efficient customer service
Customers experience a better availability
even if Simon is away from his PC. Calls to
him are automatically transferred to his
colleagues, mobile phone or voicemail.
Microsoft Lync status is displayed in all
Miralix applications for quicker call
handling.
Quick implementation
Miralix is Microsoft Gold Partner as ISV &
Unified Communications.
The Miralix applications are easily added to
your Microsoft Lync which offers integration
to your telephone system.
You hereby get full value of your
investment.
Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.

12. The IT administrator

13. Martin is responsable for the maintenance
of the IT network. He needs easy access to
control all systems and programs.
Centralised administration
Miralix administrator interface enables
Martin to change and add adjustments
regardless of his physical presence.
It is easy for him to add new users as the
system is centrally controlled.
Save energy with virtualization
The Miralix system can be installed in
virtuel environments. It reduces physical
servers, gives a good stability and ensures
quick backup.
Miralix is Microsoft Gold Partner and
supports the latedst Microsoft versions.
The Miralix solution gives Martin the ability
to anticipate future developments.
Integrates with your network
In order to give easy implementation and
maintenacne Martin can use Miralix
Any2Phone for AD & Calender to
synchronise his database and calendar.
Miralix is not responsible for errors or omissions. The prices are excl. VAT, hardware, licensing, installation and maintenance.

14. Contact
Call Miralix and see an online demo of our
applications
+45 76 41 09 89
info@miralix.com
www.miralix.com