Do you think that only your sales person are selling your product or service? Think again. Each employee in your company can make or break the sale. Learn how to teach your employees some "soft" selling skills.

1. Beyond Service…Everyone Sells SUBTITLE HERE DEMO Session November 12, 2009 • 1:00 pm

7. Share Your Point of View When you hear the word SALESPERSON, what type of person comes to mind?

9. MYTH: Sales is hard, scary, intimidating, awkward. Can you list any other negative perceptions?

10. TRUTH: Sales is as simple as being a good listener, asking questions, caring and solving problems!

12. Why does my influence matter? All businesses depend on their common unit of wealth, known as the CUSTOMER . Success depends on long term business from repeat customers. Unhappy customers never return, happy customers are loyal and bring others with them.

14. Listening skills Listen first, talk later. Before you can influence a customer you first need to have a clear understanding of their needs.

15. Rapport Building Building rapport is the most important part of influencing (selling). The goal is to connect without dominating the conversation.

16. Share Your Experience Using the white board, let’s list easy ways to build rapport.

20. Most customers have no idea what they need, but they do know they have a problem. Start from that point and work toward solutions using your unique knowledge and skills. Try this: Fast way to calm an angry customer: “I understand you have a problem and I’m going to make sure it gets fixed”. Then fix it, no excuses.

27. Closing Feedback Thanks for participating!