1. C U R R I C U L U M V I T A E
PERSONAL INFORMATION
Name KRISTINA SCEKOCIHINA
Address ZOLITUDES 38 K1 - 34, LV-1029, RIGA, LATVIA
Telephone Cell Phone: + 371 22017219.
Home Phone: + 371 67401758
E-mail anitsirk711@inbox.lv
Nationality Latvian
Date of birth 17/08/1984
WORK EXPERIENCE
• Dates (from – to) 2014 - 2015
• Name and address of employer SIA “123 Drivers Ltd”
• Type of business or sector Logistics-Tourism
• Occupation or position held Customer Support Manager.
• Main activities and responsibilities Customer Support Manager: Correspondence with private clients and corporate clients, offer
preparation for customers, clarification/specifications of prices, services etc, dispatcher duties
and so. Using the Gmail, MSWord, MSExcel, Booking system TMP FR, TMP AT, TMP UK.
• Dates (from – to) 2009 - 2014
• Name and address of employer Carnival Cruise Lines
• Type of business or sector Tourism
• Occupation or position held Assistant Shore Excursion Manager.
Received the promotion as a Shore Excursion Manager just before left the company.
• Main activities and responsibilities Assistant Shore Excursion Manager: Guest services. Assisting the Shore Excursion Manager
in maximizing net revenues for the shore excursion department. Monitoring and evaluating the
shore excursions for standards, service, and accuracy in accordance with contractual
agreements. Assisting with the dispatch of all shore excursions. Maintaining the system for the
handling of the shore excursion complaints.
Assisting in accurately reporting and maintaining all voyage and information; revenues,
operational conditions and tour counts. Ensure that all displays relating to the shore excursion
program are maintained to the highest possible standards. Assisting in training new shore
excursion employees and addressing guest complaints and resolving situations. Assisting with
tour ticket delivery of the pre-sale shore excursion tickets, and IATV tickets. Assisting with the
organization and implementation of tour dispatch. Using the Word, Excel, Power Point, SPMS,
Secure CRT, AITV and Tour Invoice Application systems.
Assigned ships:
Carnival Paradise – 29/06/2009 – 24/08/2009
Carnival Elation – 24/08/2009 – 04/01/2010
1

2. Carnival Valor - 21/02/2010 – 22/08/2010
Carnival Miracle - 28/09/2010 – 30/05/2011
Carnival Fantasy - 23/07/2011 – 27/01/2012
Carnival Pride – 08/04/2012 – 16/09/2012
Carnival Dream – 17/09/2012 – 20/10/2012
Carnival Glory – 07/12/2012 – 04/05/2013
Carnival Freedom – 07/06/2013 – 09/07/2013
Carnival Splendor – 09/07/2013 – 22/07/2013
Carnival Dream – 22/07/2013 – 15/12/2013
• Dates (from – to) 2006 - 2009
• Name and address of employer Baltic Tour Operator “NOVATOURS”
• Type of business or sector Tourism
• Occupation or position held 2008 – 2009 – Tour Sales Operator
2007 – 2008 – VIP Department Head of Tour Sales in Travel Agency “Novatours”
2007 – 2006 – Travel Consultant in Travel Agency “Novatours”
• Main activities and responsibilities Tour Sales Operator: The new trips creation and organization, charter tour packages
organization, tour package prices calculation, the seasonal catalogue with hotel and destination
descriptions preparation, trip bookings, special offer preparation, cooperation with all Baltic travel
agencies, Latvian travel market analysis and the knowledge of the tour booking system
“Tourvisio”.
VIP Department Head of Tour Sales: The VIP tourist’s services, business communication with
tour operators and hotels abroad, the creation and organization of individual trips and VIP
guest’s special requests realization, knowledge of travel booking systems: Magellan, Amadeus
and insurance system “BAN”.
Travel Consultant:
Tourist services, vacation organization abroad. Knowledge of trip booking system: Tourvisio”.
• Dates (from – to) 2008
• Name and address of employer Latvian Travel Business School “LTA”
• Type of business or sector Tourism
• Occupation or position held Consultant
• Main activities and responsibilities The Latvian travel market, business communication and effective trip sales consultation.
• Dates (from – to) 2003 – 2006
• Name and address of employer Latvian Travel Company “JUNIVERSAL”
• Type of business or sector Tourism
• Occupation or position held 2005 – 2006 – Tour Sales Manager
2003 – 2005 – Administrator and Marketing Manager.
• Main activities and responsibilities Tour Sales Manager: Tourist services, vacation organization abroad. Knowledge of booking
systems: “Teztour”, “JTL”, “Novatours”, tour ticket reservation system “Amadeus” and hotel
reservation system “GTA”. The business communication with Tour operators abroad. The
knowledge of insurances system “BTA”.
Administrator and Marketing Manager: The administration, client data base preparation, the
PR and marketing of the company, the Latvian mass media analysis and Latvian travel market
analysis.
• Dates (from – to) 2002 – 2003
• Name and address of employer Travel Agency “PLANETA LL”
• Type of business or sector Tourism
• Occupation or position held 2002 – 2003 – Travel Agent
• Main activities and
responsibilities
Travel Agent:
Tourist services, organization of vacation abroad.
2

3. EDUCATION AND TRAINING
• Dates (from – to) August, 2007
October, 2006
• Name and type of organization
providing education and training
“AMADEUS”
• Principal subjects/occupational
skills covered
The ticket and hotel reservations in the “Amadeus” booking system.
• Title of qualification awarded Diploma - Amadeus Certified Agent
• Level in national classification Amadeus Certified Agent
• Dates (from – to) September, 2006 – June, 2008
• Name and type of organization
providing education and training
“Information System Management Institute”
Professional Higher Education Study Program Business Administration.
• Principal subjects/occupational
skills covered
Decision Making, Economics of Management, Entrepreneurship Management Modeling,
Entrepreneurship Regulation Laws and European Laws, European Economic and Monetary
Integration, European Law, Financial accounting system, Financial Management, Investment
and Banking, Human Resources Management, Information Systems for Managers, International
Marketing and Management, Labor Laws, Master’s Degree Thesis in Entrepreneurship,
Operation and Logistics Management, Pre-Diploma Practical Training, Project Management
Technologies, Psychology of Management and Pedagogy, Quality Management, Research
Methods and Thesis Preparation, Risk Management.
• Title of qualification awarded Diploma series MDE, No. 0036 – Professional Master’s degree in Business Administration
• Level in national classification Master of Business Administration
• Dates (from – to) September, 2002 – June, 2006
• Name and type of organization
providing education and training
“Information System Management Institute”
Second-level Higher Professional Education Study Program Enterprise Management
• Principal subjects/occupational
skills covered
Microeconomics, Philosophy, Higher Mathematics, Management Theory, Management
Psychology, Macroeconomics, Management Information Technologies, Civil, Roman, Labor,
Custom-House, Administrative, Property, European Laws, Marketing,
Statistics, Business communications, Management Sociology, Computer Modeling, Civil and
Environmental Defense, Commercial Law, Finances, Management Computer Technologies,
Banking, General Quality Management, European Economical Integration, Scientific
Prognostication, Civil process, Environmental Economics, Company Management, Book-
keeping, Personnel Management, Law of Intellectual Property, Optimization Theory, Criminal
Law and Criminal Process, Electronic Commerce, Marketing, Financial, Strategic Management,
Web-design.
• Title of qualification awarded Diploma series PDC, No. 0265, Bachelor Degree – Enterprise Manager
• Level in national classification Enterprise Manager
• Dates (from – to) February, 2001 – October, 2001
• Name and type of organization
providing education and training
Latvian Travel Business School “LTA”
• Principal subjects/occupational
skills covered
Questions of the Legislation in Tourism, Economy of Tourist Business, Marketing, The Basis of
Medical Knowledge, Management, Psychology.
• Title of qualification awarded Diploma № 00079, Qualification of International Tourism Manager and Tour Leader
• Level in national classification International Tourism Manager and Tour Leader
• Dates (from – to) September, 2000 – December, 2000
• Name and type of organization
providing education and training
Latvian Travel Business School “LTA”
• Principal subjects/occupational
skills covered
Tourism as One of Kinds of Business, The Hotel Facilities, Geography, Etiquette, Bases of
Marketing, Psychology, English Language in Tourism, Work With Currency, Insurance in
Tourism, The International Tourist Exhibitions (Latvia – Riga, Russia – Moscow, Lithuania –
Vilnius, Estonia – Tallinn).
• Title of qualification awarded Certificate Nr 8-M/374, International Travel Organizer
• Level in national classification International Travel Organizer
3

4. • Dates (from – to) September, 1990 – June, 2002
• Name and type of organization
providing education and training
Riga Zolitude Gymnasium
• Principal subjects/occupational
skills covered
Latvian Language and Literature, Russian Language and Literature, English Language, History,
Algebra, Geometry, Information Science, Sport, Geography, Natural Sciences, Ethics,
Philosophy, Political Science, Cultural History, Bases of Business and Economic.
• Title of qualification awarded Certificate of General Secondary Education, Series AB Nr. 056834
• Level in national classification Certificate of General Secondary Education
PERSONAL SKILLS
AND COMPETENCES
Acquired in the course of life and career
but not necessarily covered by formal
certificates and diplomas.
MOTHER TONGUE RUSSIAN
OTHER LANGUAGES
LATVIAN
• Reading skills GOOD
• Writing skills GOOD
• Verbal skills GOOD
ENGLISH
• Reading skills GOOD
• Writing skills GOOD
• Verbal skills GOOD
SOCIAL SKILLS
AND COMPETENCES
Neat, emotional, decent, honest, kind
ORGANIZATIONAL SKILLS
AND COMPETENCES
Responsible, sociable, independent, disciplined. I am able to work with collective, make
decisions, ambitious and always able to find the common language easily with new people.
TECHNICAL SKILLS
AND COMPETENCES
MS Office, Windows 95/98/ME, Internet Explorer, Microsoft Outlook / The Bat.
Latvian Tour operator’s booking systems: “Novatours”, “Teztour”, and “JTL”.
Hotel reservation systems: “GTA” and “Magellan”.
Ticket and hotel booking systems: “Amadeus”. Diploma - Amadeus Certified Agent.
The CCL shore excursion systems: Scorecard, SPMS, Secure CRT, AITV and the Tour Invoice
Application system. Booking systems: TMP FR, UK, AT.
ARTISTIC SKILLS
AND COMPETENCES
Singing, conducting concerts and parties.
Conducted concerts, parties, actions at school, in the Institute and at the private parties.
Singing since 13 years old. Sang at school, in the institute, in the local music band, at the private
parties, in few competitions and at the disco - clubs.
Gratitude from Ministry of Education and Science, Minister Tatjana Koke for the excellent
progress and the provided assistance to the students practice in organizing and active
participation of university students' lives.
The Diploma for participation in TV competition of executors "The Amber Star".
DRIVING LICENCE(S) Driving license category B (cars).
OTHER SKILLS
AND COMPETENCES
July, 2012
Certificate of completion and passing the “Building Effective Teams” course.
Certificate of completion and passing the “Managing Change – Refocusing Yourself, Leading the
Team, Working with Individuals” course.
4

5. June, 2012
Certificate of completion and passing the course of “Proficiency in Survival Craft and Rescue
Boat other than Fast Rescue Boat”
January, 2012
Certificate of Training “Crisis Management and Human Behavior Course”
February, 2011
Basic Safety Training
October - November, 2010
Certificate of Completion the “Dealing With Difficult People (Power, Communication, Attitude,
Consideration)” course.
June, 2010
Certificate of completion the “Shipboard Care Team Training”
August, 2009
Marlins English Language Test. Certificate – Test score 85%
July, 2009
Certificate of Training “Crowd Management Course”
July, 2008
December, 2006
Company “Effect Sales”. Occupational skill covered – Effective sale and tourist services.
June, 2006
Firm “Elikom”. Occupational skill covered – Work on the cash register “Optima CR-500”.
Certificate Nr 031728.
October, 2004
Strategic Development Consulting “Amadeus Group”. Certified that completed first level of
course “Consumer Relationship Management” based on Harvard Business School negotiation
program by William Ury & Rodger Fisher. Certificate Nr. 3161.
September – April, 2002
English language course.
September - December, 2001
Latvian language course.
Job experience abroad: exchanging of experience, adjustment of contacts, studying of culture,
traditions, psychology from the Familiarization tours and exhibitions: Russia (Moscow, St
Petersbrurg), Estonia (Tallinn), Lithuania (Vilnius), Turkey (Antalya, Alanya, Belek, Side, Kemer),
Egypt (Hurgada, Sharm-el-Sheikh, Luxor), Greece (Crete), Spain (Barcelona, Costa Brava,
Costa Daurada and Canary Islands (Tenerife, Gran Canaria)), Thailand (Bangkok, Pattaya, Koh
Chang), Tunisia (Monastir, Tunis, Sousse, Sidi Bou Said), United Arab Emirates (Dubai, Abu
Dhabi, Sharjah, Jumeirah, Fujairah, Umm Al-Quwain).
The Shore Excursions organization and familiarization trips in the Caribbean sea. To ensure that
the shore excursions are being conducted as described:
Mexico (Ensenada, Costa Maya, Cozumel, Cabo San Lucas, Playa del Carmen, Tulum),
Jamaica (Ocho Rios, Montego Bay), Belize (Belize city, Cayo), Honduras (Isla Roatan), Turks
and Caicos (Grand Turk), Cayman Island (Gran Cayman), Aruba, Antigua, Curacao, Dominican
Republic (La Romana, Santo Domingo, Catalina island), Bahamas islands (Half Moon Cay,
Nassau, Freeport, Balmoral), Puerto Rico (San Juan), United States (Miami, Fort Lauderdale,
New York, Charleston, Baltimore, Los Angeles, San Diego, Key West, Port Canaveral, Catalina
island - California), Bermuda (King’s Wharf, Hamilton) and St. Thomas, St. Maarten, St. Lucia,
St. Kitts and s.o.
5

6. Cultural experience in: Italy (Rome, Florence, Naples, Pisa, Siena, Sorrento), United Kingdom
(London), Kingdom of the Netherlands (Amsterdam), Sweden (Stockholm).
REFERENCES 1) Alina Ganceva – Manager – (upon request)
2) CCL Senior Shore Excursion Manager – (upon request)
3) Leonid Mocenovs – Director of Baltic Tour Operator “Novatours” in Latvia, +371
67290355, +371 67290350, leonid@novatours.lv , 100 Valdemara str, Riga, Latvia.
4) Svyatoslav Ladigin – President of Travel Company “Juniversal” and Director ot Tour
Operator “JTL” - (upon request)
5) Tatyana Ladigina – Vice-president of Travel Company “Juniversal”, +371 67285363,
+371 27858333, 12/5 Terbatas str, Riga, Latvia.
6) Yevgeniy Klepikov – President of Latvian Travel School “LTA”, +371 67243080, 37
Brivibas str., Riga, Latvia
7) Kseniya Yevseyeva – Director of Latvian Travel School “LTA”, +371 67243080,
ksenija.ksenija@inbox.lv, 37 Brivibas str., Riga, Latvia
Date: 19/04/2015 Applicant's Signature: Kristina Scekocihina________________
6

7. Cultural experience in: Italy (Rome, Florence, Naples, Pisa, Siena, Sorrento), United Kingdom
(London), Kingdom of the Netherlands (Amsterdam), Sweden (Stockholm).
REFERENCES 1) Alina Ganceva – Manager – (upon request)
2) CCL Senior Shore Excursion Manager – (upon request)
3) Leonid Mocenovs – Director of Baltic Tour Operator “Novatours” in Latvia, +371
67290355, +371 67290350, leonid@novatours.lv , 100 Valdemara str, Riga, Latvia.
4) Svyatoslav Ladigin – President of Travel Company “Juniversal” and Director ot Tour
Operator “JTL” - (upon request)
5) Tatyana Ladigina – Vice-president of Travel Company “Juniversal”, +371 67285363,
+371 27858333, 12/5 Terbatas str, Riga, Latvia.
6) Yevgeniy Klepikov – President of Latvian Travel School “LTA”, +371 67243080, 37
Brivibas str., Riga, Latvia
7) Kseniya Yevseyeva – Director of Latvian Travel School “LTA”, +371 67243080,
ksenija.ksenija@inbox.lv, 37 Brivibas str., Riga, Latvia
Date: 19/04/2015 Applicant's Signature: Kristina Scekocihina________________
6