Best Practices Enterprise Search

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Kurt Kragh Sørensen

My presentation at Enterprise Search Summit and KMWorld in Washington DC October 17, 2012

Technologie

Best Practices for Enterprise
Search
Kurt Kragh Sørensen
IntraTeam A/S

www.IntraTeam.com

Kurt Kragh Sørensen
• Worked with intranets since 2000 and
search since 2009
• Facilitated Community of Practice
groups since 2002
• Benchmarked intranets since 2005
• @KurtKragh

www.IntraTeam.com

About IntraTeam
• 260 members of our 25 communities of
practice in Denmark and Sweden –
Primarily focused on intranet, search
and SharePoint
• 2,300+ profiles on our online community
www.IntraTeam.com
• Community about optimizing the
intranet and the digital workplace
• @IntraTeam 5,000+ followers
• IntraTeam Event Copenhagen

www.IntraTeam.com

Who has too much content?

www.IntraTeam.com

photo ©www.IntraTeam.com
2007 by Tomasz Sienicki

IT and top management will
rather buy hard- and software
than spend manpower on fixing
search!

www.IntraTeam.com

Freshness Intranet Content Quality
300000

2008
250000
2007

200000 2006

2005

150000
2004

2003
100000 Temporary Archive

50000 50%

0
2003 2004 2005 2006 2007 2008

www.IntraTeam.com

Freshness intranet Content Quality
Positive feedback from editors and publishers!!!!
300000

250000

200000

150000

2008

100000 2007 TemporaryArchive

50000

0
2007 2008

www.IntraTeam.com

Developed by Lars Fastrup http://www.fastrup.net

www.IntraTeam.com

Site Quality Score Explained

100% - Site contains no inactive documents outside
the archive

50% - Half the documents outside the archive have
not been opened or edited within the last 6 months.

0% - No documents outside the archive have been
used within the last 6 months

Developed by Lars Fastrup http://www.fastrup.net

www.IntraTeam.com

Active documents
Quality score
100 %

Not updated for
Not accessed for 6 months 6 months

Archived

All documents created by the user

Historical documents
Developed by Lars Fastrup http://www.fastrup.net

www.IntraTeam.com

Archived Documents are Grey

18
www.IntraTeam.com
Developed by Lars Fastrup http://www.fastrup.n

22 december 2011 COWIportal 20

www.IntraTeam.com

Thanks to Ed Dale, Ernst & Young

www.IntraTeam.com

RESULTS FROM THE FINDWISE
ENTERPRISE SEARCH AND
FINDABILITY SURVEY

SIGN-UP & DOWNLOAD REPORT
www.IntraTeam.com

Thank you for your patience

@IntraTeam

@KurtKragh

Kurt@IntraTeam.dk
www.IntraTeam.com

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Best Practices Enterprise Search

1. Best Practices for Enterprise Search Kurt Kragh Sørensen IntraTeam A/S www.IntraTeam.com

2. Kurt Kragh Sørensen • Worked with intranets since 2000 and search since 2009 • Facilitated Community of Practice groups since 2002 • Benchmarked intranets since 2005 • @KurtKragh www.IntraTeam.com

3. About IntraTeam • 260 members of our 25 communities of practice in Denmark and Sweden – Primarily focused on intranet, search and SharePoint • 2,300+ profiles on our online community www.IntraTeam.com • Community about optimizing the intranet and the digital workplace • @IntraTeam 5,000+ followers • IntraTeam Event Copenhagen www.IntraTeam.com

4. Who are you? www.IntraTeam.com

5. www.IntraTeam.com

6. Who has too much content? www.IntraTeam.com

7. www.IntraTeam.com

9. IT and top management will rather buy hard- and software than spend manpower on fixing search! www.IntraTeam.com

10. Freshness Intranet Content Quality 300000 2008 250000 2007 200000 2006 2005 150000 2004 2003 100000 Temporary Archive 50000 50% 0 2003 2004 2005 2006 2007 2008 www.IntraTeam.com

11. Freshness intranet Content Quality Positive feedback from editors and publishers!!!! 300000 250000 200000 150000 2008 100000 2007 TemporaryArchive 50000 0 2007 2008 www.IntraTeam.com

12. www.IntraTeam.com

13. www.IntraTeam.com

14. Developed by Lars Fastrup http://www.fastrup.net www.IntraTeam.com

15. Site Quality Score Explained 100% - Site contains no inactive documents outside the archive 50% - Half the documents outside the archive have not been opened or edited within the last 6 months. 0% - No documents outside the archive have been used within the last 6 months Developed by Lars Fastrup http://www.fastrup.net www.IntraTeam.com

16. Active documents Quality score 100 % Not updated for Not accessed for 6 months 6 months Archived All documents created by the user Historical documents Developed by Lars Fastrup http://www.fastrup.net www.IntraTeam.com

17. 17 www.IntraTeam.com

18. Archived Documents are Grey 18 www.IntraTeam.com Developed by Lars Fastrup http://www.fastrup.n

19. Default settings www.IntraTeam.com

20. 22 december 2011 COWIportal 20 www.IntraTeam.com

21. www.IntraTeam.com

22. www.IntraTeam.com

23. Thanks to Ed Dale, Ernst & Young www.IntraTeam.com

24. RESULTS FROM THE FINDWISE ENTERPRISE SEARCH AND FINDABILITY SURVEY SIGN-UP & DOWNLOAD REPORT www.IntraTeam.com

25. ? www.IntraTeam.com

26. Thank you for your patience @IntraTeam @KurtKragh Kurt@IntraTeam.dk www.IntraTeam.com

Notes de l'éditeur

Examples:100% In doc lib: 4 active + 0 inactive documents (All documents in doc lib are active)50% In doc lib: 2 active + 2 inactive documents (Half of documents in doc lib are inactive)0% In doc lib: 5 inactive + 0 active documents (All documents in doc lib are inactive)
Smiley – visualisering af kvalitetsniveau (samt en reminder til ’ejeren’ om at huske kvalitet) . Venlig politibetjent.Rettigheder, hvem kan arkivere hvad? Følger den gængse rettighedsstruktur:Alle der har contribute eller højere adgang til et dokument kan arkivere det.
The archiveddocumentsareonly flagged

Best Practices Enterprise Search

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