1. Kyle McConnachie
2 Firbank Cottages,Banchory,Aberdeenshire,AB31 5RR
Home Tel:01330820577
Mob Tel:07882795173
D.O.B:13/03/1990
E-mail: k.mcconnachie@hotmail.co.uk
N.I:JJ443197B
Personal Profile
Young, adaptable and ambitious computing studies undergraduate with proven communication
skills and an excellent understanding of computing, keen to take on the daily challenges and
rewards of working. Able to work independently or as part of team, highly motivated and
reliable.
Key Skills And Abilities
Desktop support skills in Microsoft and Mac, software’s including
Excel, word, access, desktop publishing, outlook etc. As well as hardware, printer
troubleshooting skills
Great communication and organization skills
Enjoys working as part of a team
Motivated focused, reliable person
Server Expertise including Active Directory, Exchange Management, Backups
AV Management
Qualifications
2001-2006Aberdeen Grammar School
2006-2009Aberdeen College
Information And Computing Technologies At Intermediate 2
PC Passport
Computer application software (higher)
Computer networking Int 2
Computer systems higher
Computers and the internet Int 1
Database systems (Higher)
Multimedia technology Int 2
Applied multimedia Int 2
Desktop publishing
The Internet Int 2
ECDL

2. Numeracy at Int 2
English at Int 2
HNC Computing
Computer Operating Systems 2
Multi-user Operating Systems
Working Within A Project Team
Computer Architecture 1
Internet: Internet Client Services
Internet: Introducing E-Commerce
Information Technology Application Software
Computer Hardware: Installation And Maintenance
Multimedia: Develop Multimedia Apps
HNC Graded Unit : - C
BCS ITIL Foundation Course - Pass
BOSIET Certified
PAT Tester Certified
City & Guilds – IT Modern Apprenticeship SVQ Level 3
Health and safety in ICT and Contact Centre’s 1 - Pass
Customer Care 2 - Pass
E-Mail 2 - Pass
Develop Personal & Organization Effectiveness 3 - Pass
Software Installation & Upgrade 3 - Pass
System Operation 3 - Pass
User Profile Administration - Pass
Working with ICT Hardware + Equipment 3 - Pass
Communication SCQF Level 4 - Pass
Microsoft Online Academy
10237: Installing, Upgrading and Migrating Windows 7
10239: Configuring File Access and Printers on Windows 7 Client Computers
10241: Configuring Wireless Network Connections
10244: Optimizing and Maintaining Windows 7 Client Computers
10245: Configuring Mobile Computing and Remote Access in Windows 7
E-Careers Courses
E-Careers CompTIA + W7 Package Feb12 2pts CompTIA A+ 2009 Essentials
(220-701) CompTIA A+ 2009 for Windows 7 (220-701 & 220-702)
CompTIA A+ 2009 Practical Application (220-
702) CompTIA Network+ 2009 (N10-004)
CompTIA Network+ 2012 (N10-
005) CompTIA Security+ 2011
(SY0-301)
CompTIA Server+ 2005 (SK0-002)
Windows 7 Configuration MCTS (70-
680)
QA Course
Installing & Configuring Windows 7 Client 6292A (Exam 70-680)

3. Employment History
Mar 2013-Present
Company: Lockheed Martin
Position Held: Service Desk Analyst, IT Support Analyst
Service Desk Analyst: - March 2013 – July 2015
Based at CNR for just over 2 years on a very busy SD as primary SDA role is that of providing first
level support through taking calls and handling the
Resolving incidents or Service Requests, using the incident management and request fulfillment
processes, in line with service desk objectives.
IT Support Analyst: July 2015 – Present
Based at EnQuest a much more hands on role include accurately record, update and document
requests using the IT service desk system.
To install and configure new IT equipment also meeting room support with VC etc. To resolve
incidents and upgrade different types of software and hardware, To resolve incidents with printers,
copiers and scanners, Plotters. Also off-shore project work.
Dec 2011-Jan 2013
Company: New Digital Business LTD
Position Held: Junior IT Consultant
Duties including general day to day I.T support troubleshooting hardware and
Software problems, server maintenance including back-up setting up new
Users, working on projects, SharePoint development and exchange
Management, Active-Directory management.VPN management on numerous clients
Including Windows 7, Cisco. Also Blackberry server maintenance, anti-virus rollouts, asset register
upkeep.
Jan 2008 – July 2011
Company Somerfield/Co-op
Position Held:C.S.A/Supervisor
Duties included dealing with and responding to customers, organizing and filling
stock, doing returns etc.
June 2007 – Jan 2008
Company: Sportsworld, Kittybrewster Retail Park
Position Held: c.s.a (Customer service assistant)
Duties included dealing with and responding to customers’ needs as well as directing
Customers to deals in the store.
Leisure Interests
I enjoy going to the cinema, socializing and watching sports especially football.
Additional information
Full Clean UK driving license with own transport
Tutor Care: Emergency First Aid at Work Certified, Evolve Manual Handling.
References:Available on request