“How are we tracking against our benefit targets? Where are we leading and lagging?”. For most transformation programs, that question ignites a fire drill. With Connected Insight, the answer is at your fingertips. CI’s “Impact Tracking” dashboard template is one example for tracking and driving benefits for a broad range of programs. “Is our investment in programs such as RPA bringing the result we needed?” “How is the adoption rate across different countries?” …asked and answered.
Dimensions: CI’s multiple dimensions means you can toggle to view “impact” by business unit, region, process and other dimensions. To toggle, select a dimension at the top of the dashboard. Use the dropdown to filter to a more specific view.
Targets: This example “Impact” dashboard profiles changes in resources, cost and labor rates. The same dashboard can be use to track a broad spectrum of benefit targets, depending on the focus of your transformation program.
Current Quarter: In this example, this sample company uses the bar chart to compare the % changes in the various operating regions using a “prior quarter” comparison. A positive trend during this quarter is in green color and the negative in red.
Quarter over Quarter (Q/Q): The right side heatmap indicates changes in absolute value, in a powerful visual that allows you to quickly see where your program is leading and lagging. The result is represented in the color spectrum Green to Red, Green being the positive and, Red being the negative.
The left two sections of this heatmap contain information related number of staff ("FTE" and "+/-FTE PQ") and the cost ("Labor Rate" and "+/-rate PQ"). The right section shows the total labor cost compared to the previous quarter; and whether the positive or negative Q/Q result is caused by headcount decrease/increase or labor rate increase/decrease.
Trendline: The bottom section of this dashboard shows in one picture the trendline for FTE, Labor Rate, and Total Labor Cost for the past three quarters. These charts are an effective way to get an overall sense of the transformation journey over time.
Use-Cases:
Monitoring of organization change or restructuring
Process reengineering or RPA/automation impact
Merger & Acquisition or divestiture over time
Shared services, BPO, Global Business Services implementation over time
Connected Insight Dashboard of the Month - Process Heatmap
1. Dashboard of the Month
Europe - BRU
Avenue Louise 523
Brussels, Belgium
B-1050
Europe - AMS
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Amsterdam, Netherlands
1081 CN
North America
135 S State College Blvd,
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connected-insight.com
hello@connected-insight.com
CO N N E C T E D I N S I G H T
2. “This really isn’t just about data
and analytics. It’s about enabling
leaders to lead.”
Kyu Cho, Partner
Connected Insight
Primary Use Cases
Target Setting
Heatmaps
A C C E L E R A T E Y O U R I M P A C T W I T H
Resource and cost optimization, driving ROI for automation
investments, enterprise transformation.
3. CI’s Heatmap dashboards are designed to give business and program leaders fast
and powerful comparative insight to drive improvements in focus, cost and agility.
Analyze different dimensions of your organization and processes. Evaluate and
benchmark across data and analytics that matter to your transformation program
objectives. All at your fingertips in a single dashboard.
4. The Connected Insight app
covers
With PowerBI
data augmentation
business case modeling
custom analytics REports
Definitions Target Setting
Data import
statement date management
structured dashboards
action tracking
apqc Benchmarks
mappings
analytics
validation
5. Are you trying to set targets and drive improvements in focus, cost and agility across
functions such as finance, procurement, IT, HR?
The Function Heatmap covers the key analytics used to measure your objectives:
Y
ou can configure the heatmap to cover the dimensions important to you, whether
it’
s comparing your business units, divisions, regions, countries or entities or all the
above.
Efficiency metrics such as ”FTE per Billion Revenue”
Focus metrics such as % of an organization focused on business value
Agility metrics such as % of a process that’
s covered by your shared
services or BPO organization.
Function Heatmap
6. Are you investing in automation? Or driving efficiency improvements through shared
services or outsourcing? Analyze a process to identify where your efficiency is
leading and lagging, to set priorities and targets.
The Process Heatmap gives you visibility to the size and cost of a process and the
percentage for any part of the organization. Efficiency measures include volume per
FTE, cost per transaction, labor cost analytics, % shared services (or BPO) and span
of control.
CI’s integrated data and analytics covering shared services/BPO (Center) and the
business (Enterprise) means you have end-to-end visibility to resources, cost and
performance of a process. No blind spots.
Process Heatmap
7. Drill down to process-specific analytics covering your efficiency and quality
objectives and the key drivers.
The process-specific heatmap is configured to connect the analytics measuring your
objectives to analytics measuring the key drivers for that process. Across the
columns you begin with the objectives, such as “Cost per Vendor Invoice” and “%
Paid On Time” and see the connection to driver metrics such as “% PO”, “%
Touchless” or Cycle Time.
Using the CI platform you can incorporate KPI measures calculated in other systems
such as automation platforms and ERP, in addition to KPI calculations using CI source
data. You have complete end-to-end coverage and visibility to analytics that drive
your target objectives.
Process-specific Heatmap
9. How can you
accelerate your
impact?
01 CI sends you the PBIX file to publish
in your PowerBI environment
02 Modify to fit precisely your structure
03 Publish
This is almost plug-and-play. Because you are using CI’s data set you can add new
PowerBI dashboards and reports with a few easy steps.
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