The document discusses the changing role of Chief Information Officers (CIOs) and Chief Technology Officers (CTOs) based on the experience of a former CTO. It notes that technology is now more pervasive, complex, and changing more quickly. CIOs/CTOs must act as change agents and leverage collective human and technological innovation. Their skill set requires a deeper understanding of both technology and business, as well as strategic thinking. Vendor relationships are also more critical, and will increasingly involve cloud computing and partnerships with fewer, but stronger vendors. Web 2.0 and related technologies are changing rapidly and blurring personal and business boundaries through full collaboration and connectivity.