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Similaire à Retail Industry Enterprise Architecture Review (20)
Retail Industry Enterprise Architecture Review
- 1. Retail Industry
Enterprise Architecture Review
Wipro Consulting Services
(Lakshmana Kattula)
July 2009
© 2009 Wipro Ltd - Confidential
- 2. Contents
• Retail Industry Business Overview
• Trends, Challenges and Changes in Retail
• Current State Architecture
• Future State Architecture
2 © 2009 Wipro Ltd - Confidential
- 4. Retail Business Process Model
Plan Buy Move Sell Corporate
Partner
Merchandize Warehouse
Relationship Marketing Finance
Planning Management
Management
Financial Purchase Order Transportation
Selling HR
Planning Management Management
Product
Supply Chain Replenishment Order
Lifecycle Real Estate
Planning & Allocations Management
Management
Business Inventory Store
Transfers IT
Intelligence Management Operations
Return to
Returns
Vendor
4 © 2009 Wipro Ltd - Confidential
- 5. Retail Business Architecture
Supply Chain Management Merchandize Management Stores Management
Planning Execution Planning Operations POS
Workforce Mgt
Supplier Management Warehouse Price & Campaign Mgt Value Chain
Management Collaboration
Advanced Store
Sourcing Promotions
Technologies
Transportation Trade Mgt
Distribution Assortment
Sales Audit Gift Registry
Reverse Logistics
Replenishment Allocations
Invoicing Matching Back Office Integration
Visibility & Tracking
Inventory Category Mgt Merchandising System Central Office
Logistics
Purchase Order Mgt
Item Planning Labels & Tags
Procurement Channel Management
Foreign Trade
Stores Allocation Space Optimization Physical Store Mobile POS
Advanced Planning &
Online Store
Scheduling Demand Management Store Inventory Mgt
CPFR Mail & Catalogue
Returns Mgt
Corporate Management Customer Management
Loss Prevention
Performance Mgt Finance Sales Management Analytical CRM
Real Estate Mgt HR GDS
Marketing Management Call Centre
Asset Mgt Business Intelligence Standards
Customer Support Customer Loyalty &
MDM Services & Chum Preferences
IT RFID
Analysis
5 © 2009 Wipro Ltd - Confidential
- 7. Business Trends, Challenges & Changes
•Change in demographics, lifestyles, fashions, purchasing power
Consumer •New online shopping channel; social networking
•Home meal replacement; Health and wellness
Behavior •Ageing population
•Time rushed consumers; ease and quickness
•New entrants; rise of own labels
Competitive •Supremacy of the discount store chains; global power brands
Landscape •Slow growth in mature markets
•Price deflation
•Global supply chains
•Growth in emerging markets
Globalization •Global customer base
•Corporate Social Responsibility, Environment Impact
7 © 2009 Wipro Ltd - Confidential
- 8. Key Trends
Product Trends Consolidation New Competition Convergence Sustainability
•Rise of own labels •Retail consolidation •Growth of value and premium •Convergence with other •Corporate responsibility
•Product safety •Mergers and acquisitions and retailing industries •Environment trends
•Development of packaging structural changes •Growth of food services •New entrants and retail •Employee policies
•International purchasing •Purchasing collaboration •Vertical integration and expansion •Local community relations
collaboration proprietary channels •Online sales of services •Corporate & Brand reputation
•Continuous innovation
Subcontractors Manufacturers Retailer Store Consumer
Internationalization IT enabled trends Regulation & De- Consumer Trends
•Growth of large emerging •Loyalty programmes and event regulation •Time rushed consumers
markets based personalized dialogue •Store hours •Easiness and quickness
•Saturation in local markets •Store operations automation •Sales of alcoholic beverages •Experience economy
•Global Sourcing, shifting and retail task management •Over-the-counter medicines •Ageing population
strategies •Outsourcing and shared •Competition legislation •Growth of purchasing power
services
•Home meal replacement
•New technologies (RFID,
NFC, WLAN, etc) •Health and wellness
•Multi-channel retailing
Source: The Retail Value Chain, Cap Gemini
8 © 2009 Wipro Ltd - Confidential
- 9. IT Trends, Challenges & Changes
• CIO/IT Challenges • Technology Trends
– Strategic Services (SOA, SaaS, PaaS, Cloud)
IT Agility and responsiveness Real-time information and intelligence
Partnership with IT vendors and service providers Web 3.0
Vendor mergers
– Operational
Controlling IT operating costs
IT infrastructure management
Training
– Compliance
Corporate Information Security
Green Computing
– Financial
Budget Cuts
Pressure for Higher ROI
– Technological
Interoperability between disparate applications
Managing Legacy Systems
Data Silos & lack of integration
Lack of single customer view
Lack of master/reference data (e.g. product/item master) `
9 © 2009 Wipro Ltd - Confidential
- 10. Business Intelligence
BI is a must rather than a may for building and retaining the competitive advantage;
high quality BI will continue to make significant impact on planning and customer
relationships
• BI perceived an important strategic tool as knowing the customer is the most
important aspect of retail business today than ever
• Integrated real-time BI both with intelligence providing systems like POS and
intelligence consuming systems like assortment planning will be ideal
• Web 2.0, POS integration,Video surveillance are new avenues of collecting value
data for BI
• Video surveillance is always providing solutions in Loss Prevention space
10 © 2009 Wipro Ltd - Confidential
- 11. Web 2.0
Adopters of Web 2.0 will build a stronger relationship with the next generation
customers and obtain valuable insight into their wants
• Interactive Web 2.0 technologies - blogs, rich media, podcasts, wikis, Web surveys
and social networking forums including Facebook and MySpace
• Gaining consumer insight, building brand awareness and increasing customer loyalty
• Also obtain valuable information that can impact an unexpected area - the supply
chain.
• What goods will customers want? And when will they want them?
• Each season retailers undergo a complex process of utilizing supply chain planning
tools to evaluate past sales, margins and returns in order to create financial,
merchandise, channel and key item plans for upcoming seasons.
• By engaging in ongoing conversations through Web 2.0 technologies, retailers have
the unique opportunity to get a glimpse into the minds of their consumers
• For marketing and promotional campaigns, cutting-edge retailers are taking a step
further and integrating the information into their inventory and assortment
planning.
11 © 2009 Wipro Ltd - Confidential
- 12. Supply Chain – New Qualifiers (Green,Visible)
Supply chain continues to get impacted by global developments, at the same time
continues to provide opportunities to gain business value, tangible or intangible
• Green Supply Chain
– SCM is more international, complex and dynamic
– Corporations are now held accountable for reducing environmental impact while continuing to meet
the needs of shareholders and customers
– A green supply chain can be achieved in a manner that will save an organization time and money and
improve product quality
• Visible Supply Chain
– SCM no longer means just making sure that the right resources and the right materials move to the
right place at the right time.
– Merely pushing information about partners or products into a report that lands on a manager's desk
every day will not achieve the goals. Nor will a dashboard, even if it delivers that same information in
real time.
– What today's supply chain managers need instead is a supply chain that is visible. Meaning that data is
delivered in a way that enables managers to know whatever they need to know whenever they need
to, at whatever level of detail they need, and that allows them to analyze the data and take action
based on the results of their analysis. The essence is the ability to know the location and status of all
physical components, from raw materials to finished goods, as they move from suppliers through the
stages of production to delivery to customers.
12 © 2009 Wipro Ltd - Confidential
- 13. Supply Chain – New Qualifiers (Sentient)
• Sentient Supply Chain
– Three macro trends
• Worldwide demographic shifts are opening doors for retailers who react quickly, and are posing
major risks for those that stand by and do nothing
• Falling trade barriers are creating opportunities for retailers to source product in parts of the
world where production is significantly less expensive
• Geopolitical uncertainties have created unstable conditions in consumer and commodities
markets.
– Supply Chain from being reactive and linear model to a model that is flexible, intelligent, aware of
real-time changes and better able to predict product demand.
– Four operating principles of the future Sentient Supply Chain - Flexibility, Intelligence, Awareness and
Precognition
– Building the Sentient Supply Chain
• Integrating disjointed and fragmented workflows and data sources, and converging siloed
business processes
• Embedding intelligence throughout united workflows in the form of advanced constraint-based
optimization and forecasting algorithms
• Accommodating multiple languages and user roles and becoming process-centric and flexible to
accommodate the unique and distinct business processes that promote competitive advantage
• Delivering measurable value at every step of the transformation process
13 © 2009 Wipro Ltd - Confidential
- 14. Supply Chain – New Technologies
New technologies making incremental but differentiating impact on the supply chain
• Connectivity WLAN, mobile networks, Bluetooth
• Voice and GPS communication integrated into rugged computers
• Speech recognition
• Digital imaging
• Portable printing
• 2D & other bar coding advance
• RFID
• RTLS
• Remote management
14 © 2009 Wipro Ltd - Confidential
- 15. Merchandizing
• All the vendors offer similar solutions
• Nothing much to look forward to. Seems to be quite mature area.
• Tomax has introduced SaaS/HaaS based solutions but does not have any
notable clients
15 © 2009 Wipro Ltd - Confidential
- 16. Point of Sale
• Most of the vendors offer similar solutions
• Integration of POS with all other retail systems is important
• Oracle Retail In-Store Operations solutions enable true multi-channel
retailing by delivering a consistent shopping experience across all retail
channels — in your stores, on your Web site, and through your catalog or
call centre
• The SAP Point-of-Sale (SAP POS)application offers unprecedented
flexibility that empowers retailers to quickly and easily configure the
application, thanks to its powerful configuration tool and business-rules
engine.
16 © 2009 Wipro Ltd - Confidential
- 17. Payments
• Ongoing advancements in mobile payments technologies, such as RFID,
Near Field Communications (NFC) and Short Message Service (SMS) have
helped spark the growth of contactless payments. MasterCard's PayPass®
is an example of one company exploring the use of NFC technology, while
PayPal Mobile, a text-topay company, employs SMS.
• Contactless Payments – Barclaycard
• Online Payment Fraud
• PCI (Payment Card Industry) Compliance
– Set of security standards that were created by the major credit card
companies (American Express, Discover Financial Services, JCB, MasterCard
Worldwide, and Visa International) to protect their customers from increasing
identity theft and security breaches. Any company that accepts, processes, or
stores credit card information is required to comply with the PCI security
standards.
17 © 2009 Wipro Ltd - Confidential
- 18. Digital Signage
• Enhancing the customer experience
• Kiosks, TVs, promotions, marketing, etc
• Not just specific to retail industry only
• SaaS model based solutions available
18 © 2009 Wipro Ltd - Confidential
- 19. Vendors – Solutions and Services
Business and technology change is enabled and influenced by solutions and services
offered by key vendors in the marketplace
• Solution and services vendors are a key component in the retail business
eco-system
• Vendors are adopting new technologies and embedding them into their
solution offerings
• Vendors continue to update their solutions to enable enterprises
effectively respond to the business trends as well
19 © 2009 Wipro Ltd - Confidential
- 20. Oracle Retail Solutions
Oracle a dominant retail solutions vendor has offerings covering most of the retail
functions. It has incorporated technology trends like SOA and SaaS into its offerings
and continues to invest in them.
Oracle Retail In-Store Operations
Oracle Retail Merchandise Planning Oracle Retail Merchandise Operations
Management Oracle Human Resources Management
Oracle Retail Allocation Oracle Retail Back Office
Oracle Retail Category Management Oracle Retail Invoice Matching Oracle Retail Central Office
Oracle Retail Demand Forecasting Oracle Retail Merchandising System Oracle Retail Labels-and-Tags
Oracle Retail Item Planning Oracle Retail Price Management Oracle Retail Mobile-Point-of-Service
Oracle Retail Merchandise Financial Planning Oracle Retail Sales Audit Oracle Retail Point-of-Service
Oracle Retail Space Optimization Oracle Retail Trade Management Oracle Retail Store Inventory Management
Oracle Retail Value Chain Collaboration Oracle Retail Value Chain Collaboration
Oracle Retail Supply Chain Planning and
Execution
Oracle Retail Profit Optimization
Business Intelligence
Oracle Retail Advanced Inventory Planning
Oracle Retail Assortment Execution
Oracle Active Retail Intelligence Oracle Retail Replenishment Optimization
Oracle Retail Price Optimization
Oracle Database Oracle Retail Value Chain Collaboration
Oracle Retail Business Intelligence Accelerator Oracle Retail Warehouse Management System
Oracle Retail Data Warehouse
Corporate Administration
Oracle Retail Extract, Transform, & Load
Oracle Retail Integration Bus
Oracle Asset Management
Oracle Retail Integrator Product Acquisitions
Oracle Corporate Performance Management
Oracle Retail Workspace
Oracle Financials
Oracle Human Resources Management ProfitLogic (optimization)
Oracle Real Estate Management G-Log (supply chain)
Temposoft (workforce management),
Agile (PLM)
360Commerce (store systems).
20 © 2009 Wipro Ltd - Confidential
- 21. SAP Retail Solutions
SAP another dominant vendor has a product strategy that embeds new technology
trends as SOA, SaaS and Cloud Services into its offerings.
Vendor Planning Merchandising Buying Distribution Sales Customer
Category /Seasonality Management/
Category/Merchandise Business Planning
Assortment Management
Retail Price and Revenue Management
Promotion Planning and Management
Supply Chain Planning
Supply Network Planning
Replenishment & Allocation
Transportation Planning
Purchasing
Vendor Relationship Management
Purchase Order Management
Foreign Trade
Supply Chain Execution
Inventory Management
Legend Warehouse Management
Scenario fully covered w. Transportation Execution
ERP * Supply Chain Visibility and Tracking
Elementary coverage w. ERP
Multi Channel Retailing
Scenario not covered w. ERP Store Operations
* Full coverage with Retail Engines Customer Loyalty Management
(SAP MAP, SAP F&R, SAP POS DM)
Enterprise Management & Support
Master Data Management
Analytics
Financials
Human Capital Management
Corporate Services
Operations Support
21 © 2009 Wipro Ltd - Confidential
- 22. Cap Gemini Retail Offering
Cap Gemini a player in retail consulting services has offerings covering the trends as
SOA, RFID, Green Supply Chain and Business Intelligence.
•Gaining Advantage by Deploying Innovative Technology •Creating Efficiency through Business Process
•Build a technology strategy and reliable technology Improvement
solutions — with the emphasis on speed, predictability, •Understand the changing business environment,
agility and reduced risk. Offerings include: define your business goals and achieve sustainable
•IT Transformation results. Offerings include:
•Retail Service-Oriented Architecture (SOA) •Supply Chain Management
•ERP Integration •Store Operations Improvement
•Store Technology •Integrated Planning & Execution
•In-Store Radio Frequency Identification (RFID) •Retail Merchandising
•Agent Technology •Consumer-Driven Replenishment
•Global Data Synchronization •Finance & Employee Transformation
22 © 2009 Wipro Ltd - Confidential
- 23. Accenture Retail Offering
Accenture places high importance on decision making capabilities enabled through
customer analytics and synergies through right partnerships.
Identifying your most important customers and prospects—and integrating customer insights and powerful
analytics into retail decision-making can drive high performance throughout your business. Accenture can
help your organization thrive in today's competitive landscape.
What does it take to achieve high performance in the retail industry? As a sector that faces risks of limited
growth and value creation potential, there are several attributes that retailers should strive toward to
guarantee success and outperform their peers. After defining your organization's strategic intent, it's all
about excelling in the following areas:
• Obsessive customer focus: How do I best gain insight into my customers' needs and clearly articulate a
differentiated value proposition?
• Operational excellence: How can I improve productivity and functional excellence through process
innovation? How can I leverage IT to continue to streamline operations? How can I focus resources on the
areas of highest skill and value?
• Innovation and execution to value: What can be done to create an agile organization that fosters
investment through innovation and execution in the future?
• Alliance and collaboration capabilities: How can I develop expertise to capture internal synergies
and manage strategic alliances where appropriate?
• Leadership and talent management: How is a performance-oriented culture established and
nurtured through leadership and talent management?
23 © 2009 Wipro Ltd - Confidential
- 24. IBM Retail Offering – Performance Manager
IBM has retail focussed solutions in enterprise performance management that
includes business intelligence.
• Find out how The Performance Manager for Retail Book will help you find the sweet spot of information in
your department:
• Finance (298KB) Trusted advisor or compliance enforcer?
• Marketing (286KB) Investment advisor to the business
• Stores and Channels (267KB) Your business accelerator
• Customer Service (320KB) The risk/reward barometer of the retail value proposition
• Merchandising (218KB) Merchandising the right product, the right place, at the right time.
• Supply chain, sourcing & distribution Winning at the margins.
• Human Resources (267KB) Management or administration of human capital?
• Information Technology (357KB) A pathfinder to better performance
• Executive Management (345KB) Chief balancing officers
24 © 2009 Wipro Ltd - Confidential
- 25. Other Vendors
Other leading vendors continue to innovate and invest in emerging trends like SaaS
to deliver flexible and cost effective solutions to various small and medium size retail
enterprises
25 © 2009 Wipro Ltd - Confidential
- 26. Wipro Retail Footprint In-store Technology
In-Store Operations
In-store Operations Applications
POS Sales Processing
In-store customer mgmt In-store WF mgmt In-store Central Office –
Channel Ops Ret Processing
•T&A Mdse/ Inv Kiosks
In-store analytics •Labor scheduling mgmt Mobile Devices
BackOffice – Store Ops Payments
•Event/ task mgmt
Store
Infrastructure
Merchandise Management Merchandise Planning
Core Merchandising
Mdse Fin Plng Price Optimzn.
Inventory mgmt Price mgmt Allocation and Replenishment
Allocation Assort Planning Promo Optim
PO mgmt Promo mgmt
Replenishment Space Planning Markdown Optim
Markdown mgmt
Supply Chain Management Sales and Marketing
Sales
Planning Execution Sourcing
Demand Plng Transport Mgmt E-Procurement E Commerce Sell Side Partner Relation Mgmt
Inventory Plng VMI Warehouse Mgmt Strat Sourcing E Commerce site operations
Distri Plng RFID Hubs/ Portals Marketing
Analytics for CRM Campaign Mgmt
Human Resources Corporate Administration Promotions Mgmt Mktg Resource Mgmt
T&A Financial Mgmt
Enterprise M
Workforce Mgmt Man Core Financials Customer service and Support
Asset D
Ed and Training Ops Performance Mgmt
Mgmt M Contact center cust svc Customer self
Contact center tech support service and
support
Infrastructure Contact center WF optim
Communication Data Centers Security Printers/ copiers Servers Laptops EAI
26 © 2009 Wipro Ltd - Confidential
- 28. Current State Architecture Mapping
Plan Buy Move Sell Corporate
Warehouse
Merchandize Planning Partner Relationship Marketing
Management Finance
Management
(Oracle, SAP, JDA, (Oracle,
(Manhattan, Red Praire, (Oracle, SAP)
Tomax) (SAP, Oracle) Salesforce,com)
SAP, Oracle)
Purchase Order Transportation Selling
Financial Planning HR
Management Management
(Oracle,
(Oracle, SAP) (Oracle, SAP, Kronos)
(Sterling, SAP) (SAP, RedPrairie) Salesforce.com)
Supply Chain Planning Product Lifecycle Replenishment &
Order Management Real Estate
Management Allocations
(Manugistics, SAP,
(Sterling, SAP, Oracle) (Oracle)
Oracle, i2, Epicor) (Oracle, SAP) (Oracle, JDA, i2)
Inventory Management Store Operations IT
Business Intelligence
(Oracle, SAP, Transfers (Oracle, SAP, IBM, (Microsoft, IBM, Oracle,
(Oracle, SAP, Raymark)
RedPrairie) Epicor, Tomax) Cisco)
In house
Return to Vendor Returns Outsourcing
Partial
Outsourcing
Delivery Model of these solutions can be both On-Premise or On-Demand (Cloud Computing/SaaS)
28 © 2009 Wipro Ltd - Confidential
- 29. Key Functions to Products Mapping
Functional area Product vendors
Online Retailing ATG, Escalate Retail, IBM, Comergent
Content Management Fatwire, Tridion, Interwoven
Warehouse Management Manhattan Associates, Red Prairie
Order Management Sterling Commerce (Yantra), SAP
Online marketing Unica
Corporate and Store Business
Intelligence Storebench
Store Replenishments Demantra
In-Store Devices/Kiosks/Wireless NCR, IBM, Fujitsu
Store task execution Store Perform, Tomax
Retail Enterprise Oracle Retail, SAP IS Retail
Pricing & Promotions Oracle Retail (ProfitLogic), SAP (Khimetrics)
Merchandising Oracle Retail, JDA, DemandTec, SAP IS Retail
CRM Siebel, Oracle CRM, Salesforce.com
POS Oracle Retail (360Commerce), NCR, Fujitsu, Retailix
Demand planning Manugistics, SAP, I2
Labor Management Kronos, Workbrain
Planograming, Space Planning Galleria
Source: Wipro Retail
29 © 2009 Wipro Ltd - Confidential
- 30. State of Critical Retail Technologies
Source: Wipro Retail
30 © 2009 Wipro Ltd - Confidential
- 31. Retail Architecture Framework
Retail Device Interfaces
Web Kiosk Mobile POS Pocket PC E-Mail Fax
Retail Channels
Online Stores Catalog / Phone
Online Catalog Content In-Store Signage Store Personalized Promotional Catalog Content Attract
Promotions Management Management Promotions (Digital) Catalog Promotions Catalogs Management Management
Product WishList Personalizati POS Kiosk Catalog
Transact
Advisor ESL Call Center
Mgmt on Systems Services Management Order Fulfill
Applications Pricing
Order Checkout Shopping Barcode Capture
Pricing Item Locator Pricing Service
Capture Management Buddy Scanners
StoreLocator Shipping Inventory
StoreLocator Shipping Inventory Inventory Cross Layaway Load Services Services Management Infrastructure
Services Services Management Management Channel Svc Management Balancing
Order Status Order Reviews & Labor Store Other Store Returns Order Status Order Reviews &
&Notification Management Feedback Management Dashboard Systems Management &Notification Management Feedback
Special
Technical Infrastructure
orders
Central Retail Functions Service
Merchandising Logistics & Distribution Payment Authorization Inventory Warranty & Services
Management Management delivery
Subscription Systems Pricing Delivery Systems
Marketing Procurement Systems
3rd party
Invoice management Order Management Returns Loyalty Programs Promotions
partners
Technical Infrastructure
Central Office Functions
HR Systems Finance Systems E-learning Systems Labor Distribution Systems Information Systems
Management
Source: Wipro Retail
31 © 2009 Wipro Ltd - Confidential
- 33. Impact of Changes on Architecture (1-3 years)
Plan Buy Move Sell Corporate
Globalization Customer &
Competition
Partner
Merchandize Warehouse
Relationship Marketing Finance
Planning Management
Management
Green
Business
Financial Purchase Order Transportation
Selling HR
Planning Management Management
Globalization
Product
Supply Chain Replenishment Order
Lifecycle Real Estate
Planning & Allocations Management
Management
Business Inventory Store
Transfers IT
Intelligence Management Operations
Customer &
Competition
Return to
Returns
Vendor
Impact Level
High
Medium
Low
33 © 2009 Wipro Ltd - Confidential
- 34. Future State Architecture Themes
• Customer centric
• Real time and agile
• Green Business
• Service Oriented Business
• Global partners
• Outsourcing
• Innovation
• Diversification
34 © 2009 Wipro Ltd - Confidential
- 35. Future State Architecture - View1
Changing Customers
Segmentation Tech Savvy Global Real time Demanding
Unified Brand Image via Responsive Services
Customer
Core Competency Services
Adaptive and Innovative Retailer
Outsourced Outsourced
Services Services
Extended Retailer Partnerships
Global Adaptive Green
35 © 2009 Wipro Ltd - Confidential
- 36. Future State Architecture – View 2
Customers (Global, Time strained)
Changing Characteristics
Demographics Needs & Wants Choice
Retailer (Agile, Service Oriented)
Core Competency Services
Customer Brand Partner
Innovation
Management Management Management
Retailer Partners (Responsive, Global, Trusted)
Outsourced Services
Product Corporate
Supply Chain
Management Services
36 © 2009 Wipro Ltd - Confidential
- 37. Future State Architecture – View 3
Customers (Global, Time strained)
Changing Characteristics
Demographics Needs & Wants Choice
Retailer (Agile, Service Oriented)
Core Competency Services
Private
Customer Brand Partner Cloud
Innovation
Management Management Management
Candidates
Retailer Partners (Responsive, Global, Trusted)
Outsourced Services
Public
Product Corporate Cloud
Supply Chain
Management Services
Candidates
SOA Cloud BPM
BI RFID Web 3.0
37 © 2009 Wipro Ltd - Confidential
- 38. Future State Architecture – View 4
Retail Device Interfaces
Web Kiosk Mobile POS Pocket PC E-Mail Fax
Retail Channels
Online Stores Catalog / Phone
Online Catalog Content In-Store Signage Store Personalized Promotional Catalog Content
Promotions Management Management Promotions (Digital) Catalog Promotions Catalogs Management Management
Product WishList Personalizati
ESL
POS Kiosk Catalog Attract
Advisor Mgmt on Systems Services Management Call Center Order
Applications Pricing Transact
Order Checkout Shopping Barcode Capture
Pricing Item Locator Pricing
Capture Management Buddy Scanners Fulfill
StoreLocator Shipping Inventory
StoreLocator Shipping Inventory Inventory Cross Layaway Load Services Services Management
Services Services Management Management Channel Svc Management Balancing Service
Order Status Order Reviews & Labor Store Other Store Returns Order Status Order Reviews & Infrastructure
&Notification Management Feedback Management Dashboard Systems Management &Notification Management Feedback
Technical Infrastructure
Central Retail Functions
Merchandising Logistics & Distribution Payment Authorization Inventory Warranty & Services
Management Management
SOA
Marketing Procurement Systems Subscription Systems Pricing Delivery Systems BI
BPM
Invoice management Order Management Returns Loyalty Programs Promotions
Cloud
Technical Infrastructure RFID
Central Office Functions Web 3.0
HR Systems Finance Systems E-learning Systems Labor Distribution Systems Information Systems
Management
Source: Wipro Retail
38 © 2009 Wipro Ltd - Confidential
- 39. Architecture Strategies (1-3 years)
• Analytics (BI, Real-time Analytics)
Customer focused
growth • Web 3.0 including Social Networking
• Customer Data Security
• APR
Efficiency driven cost • Cloud
• SaaS/SOA
reduction • BPM, Legacy Remediation, Next-gen Portals
(Web 3.0)
• Capture and standardize internal processes and
Globalize scale of frameworks (core EA)
operations • Offshore IT services and global delivery model
• Internationalization in the COTS products
• Green Initiatives
The emerging technology themes like Cloud, SaaS, Web 3.0 are more inclined to be adopted
and introduced by the technology/packages solution vendors
39 © 2009 Wipro Ltd - Confidential
- 40. Thank You
Lakshmana Kattula
lakshmana.kumar@wipro.com
+44-7766691197
© 2009 Wipro Ltd - Confidential