1. LAURA EASON
Raleigh NC
SUMMARY OF QUALIFICATIONS:
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NC Board of Massage & Bodywork Therapy License
Significant Hospitality and Client Care Experience that lends itself to
creating a positive overall client experience
Consultative and Educational client approach that grants me
understanding of each client’s unique needs in order to recommend
and design individualized therapy / treatment regimen
EDUCATION
The Medical Arts Massage School (Raleigh, NC)
Jan 2012 - May 2013
• Certified in Chair Massage, Neuromuscular Therapy, Reflexology,
Swedish, Deep Tissue, Trigger Point, and Sports Massage
• 54 in school clinical hours
• Volunteer hours completed include: Volunteer Student Reflexologist at
American Massage Therapy Association 2012 National Convention,
Volunteer Chair Massage at the American Heart Association and
Volunteer Chair Massage at the Relay for Life
Southeast Raleigh Magnet High School
Raleigh, NC May 2006
EXPERIENCE
Joule Coffee (Ashley Christensen Restaurants) (Raleigh, NC)
September 2013 - Present
Hostess:
• Prepares sections for equal distribution of head count, greets and seats
guests in an inviting and prompt fashion, and thanks guests for patronage
at completion of visit, sweeps vestibule, cleans windows, and ensures
host station is clean, orderly, and inviting to guests.
The Point (Raleigh, NC)
February 2013-August 2013
Hostess, Server:
• As hostess; ensures smooth run of evening shift by overseeing necessary
opening/cleaning duties, prepares dining area as needed, greets and

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seats customers in a friendly, timely, and organized fashion, and
busses/resets upon completion of each customer's dining experience.
As server; does open prep work at start of shift, including but not limited to,
setting up dining area, cleaning, kitchen prep work, greets/seats and
serves customers in a friendly, timely, and organized fashion, does
necessary food runs as needed, keeps up with tables and tabs using
complex computer/cash register system, completes assigned closing
duties.
Panera Bread (Raleigh, NC)
August 2012-February 2013
Crew Member/Cashier/Prep Team/Trainer:
Versatile team member working various front-of-house positions including
opening prep of ingredients and baked goods for the day’s service on both the
cold and hot service lines. Also work rotationally in covering barista station,
dining room cleaning/bussing/stock, breakfast sandwich prep line, and lunch prep
line.
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Proven ability to effectively cover various positions and quickly cross-train
to step in wherever needed.
Whether serving as barista or cashier, created cross-sell/up-sell
opportunities through a combination of friendly service and suggestive
selling.
Was tapped by store management to train more junior team members in a
variety of front of house areas and procedures.
Frisky Business Boutique (Durham, NC)
March 2011-August 2012
Floor Sales/Visual Merchandiser:
Helped customers in all areas of the business by providing product
demonstrations and tutorials, which lead to up-selling and cross selling
opportunities. Took initiative via meticulous upkeep of boutique’s cleanliness and
organization to ensure an inviting atmosphere and easy access to all products.
Processed and restocked existing merchandise as needed and was solicited by
boutique management for assistance in selection of new merchandise. Created
visual merchandising displays to help promote and move new or specialty
product.
Sprint ACS/Connexions (Charlotte, NC and Raleigh, NC)
April 2009 - March 2011
General Care Representative / Technical Support Representative:

3. Used complex programs/systems in fast paced, constantly changing, client
driven work environment.
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Assisted customers with basic account maintenance such as service
changes and updates.
Took charge in satisfying customer hardware, software, and network
issues via basic and advanced troubleshooting and tutorials.
Happily provided customer education in regards to basic and complex
features of their device(s).
Educated customers about self-service options in order to help them avoid
wait times and temporary delays/lapses in service.
Took each client interaction as an opportunity to review client account
details and provide suggestive upselling recommendations when
appropriate.