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Fast & Cheap User Feedback
     Sneaky Ways To Validate Your Idea For Less


                                                   Laura Klein
                                                   @lauraklein
                                         laura@usersknow.com
                                    http://www.usersknow.com
Saturday, March 30, 13
@lauraklein




              So You Want To Know If Your
                  Idea Is Any Good...
Saturday, March 30, 13
@lauraklein



                          You Could Try Some Of These


    • Traditional          Market Research

    • Competitive Analysis

    • Contextual           Inquiry Studies

    • In       Depth User Research & Ethnography

    • Emotion            Response Analysis with EEG (No really. This is a thing.)


Saturday, March 30, 13
@lauraklein



                                          Or These


    • Build              it and ship it

    • Hire           a sales team to start selling

    • Try         to raise money from a VC




Saturday, March 30, 13
@lauraklein




       Guess What That Will Cost You!
Saturday, March 30, 13
@lauraklein




                         Want To Know How To Do It
                           Cheaper & Faster?
                         (oh, And With No Engineers?)



Saturday, March 30, 13
@lauraklein



                         Better Validation Through...

                              • False Advertising

                              • Sloth

                              • Corporate   Espionage

                              • LIES!!!!




Saturday, March 30, 13
@lauraklein




                         False Advertising

Saturday, March 30, 13
@lauraklein



               Landing Pages For Products That Don’t Exist




                         Don’t build it until they’ve come.
Saturday, March 30, 13
@lauraklein



     Feature Stubs For Features You Might Build Someday




                         “This feature is coming soon!”




        Don’t build a feature before people are already using it.
Saturday, March 30, 13
@lauraklein



                                 Wizard Of Oz Features




                         Humans can be cheaper than automation.
Saturday, March 30, 13
@lauraklein




                         Sloth

Saturday, March 30, 13
@lauraklein



                         Five Is The Magic Number

   “As you add more and more users, you learn less and less
    because you will keep seeing the same things again and
    again...After the fifth user, you are wasting your time by
    observing the same findings repeatedly but not learning
                            much new.”
                                                 -Jakob Nielsen




        Talking to 1 user is crucial. Talking to 100 users is wasteful.
Saturday, March 30, 13
@lauraklein


                         Interviews To Surveys




      Develop hypotheses with a few qualitative interviews and
          quickly validate them with quantitative research.
Saturday, March 30, 13
@lauraklein




                         Corporate Espionage

Saturday, March 30, 13
@lauraklein



                                 Test Your Competitors
                Remote                  Unmoderated      Micro Usability
             Moderated Testing          Tests w/ Video       Tests




              LiveView
                     (mobile)




       Don’t make mistakes somebody else has already made.
Saturday, March 30, 13
@lauraklein




                         LIES!!!
Saturday, March 30, 13

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Sneaky Tips for Validating Your Idea

  • 1. Fast & Cheap User Feedback Sneaky Ways To Validate Your Idea For Less Laura Klein @lauraklein laura@usersknow.com http://www.usersknow.com Saturday, March 30, 13
  • 2. @lauraklein So You Want To Know If Your Idea Is Any Good... Saturday, March 30, 13
  • 3. @lauraklein You Could Try Some Of These • Traditional Market Research • Competitive Analysis • Contextual Inquiry Studies • In Depth User Research & Ethnography • Emotion Response Analysis with EEG (No really. This is a thing.) Saturday, March 30, 13
  • 4. @lauraklein Or These • Build it and ship it • Hire a sales team to start selling • Try to raise money from a VC Saturday, March 30, 13
  • 5. @lauraklein Guess What That Will Cost You! Saturday, March 30, 13
  • 6. @lauraklein Want To Know How To Do It Cheaper & Faster? (oh, And With No Engineers?) Saturday, March 30, 13
  • 7. @lauraklein Better Validation Through... • False Advertising • Sloth • Corporate Espionage • LIES!!!! Saturday, March 30, 13
  • 8. @lauraklein False Advertising Saturday, March 30, 13
  • 9. @lauraklein Landing Pages For Products That Don’t Exist Don’t build it until they’ve come. Saturday, March 30, 13
  • 10. @lauraklein Feature Stubs For Features You Might Build Someday “This feature is coming soon!” Don’t build a feature before people are already using it. Saturday, March 30, 13
  • 11. @lauraklein Wizard Of Oz Features Humans can be cheaper than automation. Saturday, March 30, 13
  • 12. @lauraklein Sloth Saturday, March 30, 13
  • 13. @lauraklein Five Is The Magic Number “As you add more and more users, you learn less and less because you will keep seeing the same things again and again...After the fifth user, you are wasting your time by observing the same findings repeatedly but not learning much new.” -Jakob Nielsen Talking to 1 user is crucial. Talking to 100 users is wasteful. Saturday, March 30, 13
  • 14. @lauraklein Interviews To Surveys Develop hypotheses with a few qualitative interviews and quickly validate them with quantitative research. Saturday, March 30, 13
  • 15. @lauraklein Corporate Espionage Saturday, March 30, 13
  • 16. @lauraklein Test Your Competitors Remote Unmoderated Micro Usability Moderated Testing Tests w/ Video Tests LiveView (mobile) Don’t make mistakes somebody else has already made. Saturday, March 30, 13
  • 17. @lauraklein LIES!!! Saturday, March 30, 13
  • 18. @lauraklein Blog It Starting a blog about your idea is cheaper and faster than starting a product. Saturday, March 30, 13
  • 19. @lauraklein Send An Email Emails & newsletters are cheap, fast, and easy to measure. Saturday, March 30, 13
  • 20. Questions? You know where to find me... @lauraklein laura@usersknow.com http://www.usersknow.com UX for Lean Startups - from O’Reilly Saturday, March 30, 13

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