www.towardsmaturity.org Laura Overton, Managing Director of Towards Maturity first gave this presentation to the Learning and Skills group online conference , looking at 6 tips from successful organisations to help engage line managers with new learning approaches (eLearning, Mobile learning and Social learning). The session draws on the international Towards Maturity Benchmark Study with over 2000 organisations that has been running since 2003. Find out more and benchmark your implementation approaches with the very best for free at www.towardsmaturity.orb/benchmark.
Engaging line managers with new learning approaches
1. Engaging Line Managers with new ways
of learning
28th June 2012
L&S Group Online Conference
UK Laura Overton
Laura@towardsmaturity org
Drawing on benchmark research with over 1800 organisations lauraoverton
Since 2003.
2. Line Managers influence in
connecting staff with new learning
approaches*
*including elearning, mobile, social and blended learning
Lauraoverton
3. Proactively Involved
supporting in design
Too Busy
Not
Interested
To what extent are your line
managers engaged with learning?
Answers in chat room please
Don’t Active
allocate Coaches
time
Lauraoverton
4. Top performers
Report more benefits from
technology enabled learning
– More responsive to
changing business needs
– Engage more learners
– Save more money
Lauraoverton www.towardsmaturity.org/2012benchmark
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5. Top Performers
Report fewer barriers and more engagement
70%
60%
50%
40%
30%
Sporadic users (n=143)
20% Average (n=764)
Top performers(n=122)
10%
0%
Barrier - Barrier- Barrier - Managers
L&D User Line agree we
reluctance reluctance manager are adding
reluctance value
Lauraoverton
6. 6 tips from top performers
E •Engage before Executing
N • iNtegrate with existing team practices
G •Get real: Get relevant
A •Apply learning
G •Gather feedback, share Good news
E •Equip managers through innovative Experiences
Lauraoverton
8. What questions
would you ask
line managers at
the design
phase?
Visit TowardsMaturity.org for delegate feedback
Lauraoverton www.towardsmaturity.org/2012benchmark
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9. E •Engage before Executing
• Top performers are 3x as likely to involve
managers in design process
Sales managers steering group:
Input
Feedback
Advocacy
Lauraoverton www.towardsmaturity.org/2012benchmark
10. N • iNtegrate with existing team practices
• Make it easy for managers with clear links
between
– Talent
– Appraisal
– Career progression
– Recruitment
– The day job!!
Lauraoverton www.towardsmaturity.org/2012benchmark
11. G •Get real: Get relevant
Top performers are 2x as likely to
be supporting the skills the
business needs
Speaking the same language!
Don’t ask for business input and
Communicate with learning
Vocabulary
Lauraoverton www.towardsmaturity.org/2012benchmark
12. What can you do
for managers to
help them help
their staff apply
new knowledge
back at work?
Lauraoverton www.towardsmaturity.org/2012benchmark
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13. A •Apply learning
• Top performers are 3x more likely to
equip their managers to help their
teams get the most from learning
Power Hours!
Find out more at
http://tinyurl.com/TMThomsonReuters2012
Lauraoverton www.towardsmaturity.org/2012benchmark
14. G •Gather feedback, share Good news
• Good news travels fast
• Top performers are 2x as likely
to gather
– Learner feedback on learning
application
– Manager feedback on learning
application
– 2x as likely to communicate success
back to management.
Lauraoverton www.towardsmaturity.org/2012benchmark
15. E •Equip managers through innovative Experiences
• Increased use of technology for
leadership and management skills
• Modelling great online experiences
works!
• When directors ‘elearn’ we see an
overall:
– 37% increase in the proportion of
staff ‘elearning’
– 19% improvement in cost reduction
across all programmes
Lauraoverton www.towardsmaturity.org/2012benchmark
16. 6 tips from top performers
E •Engage before Executing
N • iNtegrate with existing team practices
G •Get real: Get relevant
A •Apply learning
G •Gather feedback, share Good news
E •Equip managers through innovative Experiences
Lauraoverton
18. How do you compare with top
performers?
• Opportunity to
benchmark against the
best
Personalised
report
Take part in the TM Benchmark
and find out
Lauraoverton www.towardsmaturity.org/2012benchmark
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19. Thank you for my 2012 personalised report, I am
kicking myself hard for not using this when I first
stepped into my role. I've contributed to the Towards
Maturity benchmark before but with my head down, focused
on transforming the learning organisation, I missed a
great opportunity to make my life easier and the
team even more effective. I won't make that mistake
again!
Kelly Thomas, Global Head of Sales & Service Learning , Thomson Reuters
Benchmark for free during June and July thanks to our Ambassadors:
Lauraoverton www.towardsmaturity.org/2012benchmark
www.towardsmaturity.org/ambassadors
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20. E N G A G E
Over to you !
Resources and Recommendations
– Benchmark today - http://svy.mk/TMBm12 (open until July 27 2012)
– Be inspired –case studies and resources
• http://www.towardsmaturity.org/tag/involving-managers/
– Modelling good practice
• Reinventing Leadership Development – www.towardsmaturity.org/leadership
• New In-Focus report 4th July – Modelling Innovation in Leadership Development (email
me!)
– Keep in contact
• Laura@towardsmaturity.org
Lauraoverton www.towardsmaturity.org/2012benchmark