1. Ethical and Unethical Consumer Behavior Shoplifting

2. Shoplifting: The taking or using of store items without paying for them.

3. Retailers loose an average of 4% of their annual sales to shrinkage

4. Shoplifting is becoming an epidemic

5. Stores spend a great deal of money to attract their customers

6. They make big displays

7. They want customers to buy as many items they can

8. The ethical customer buys the items they want

9. The unethical customer

10. Sees a display

11. And helps themselves

12. Theft is not just from the consumer

13. Employees account 47% of the lost merchandise

14. Vendor fraud and administrative errors add up to nearly 20% of the loss

15. Stores have added scanners

16. And electronics to reduce errors and lost merchandise

17. Shoplifting takes many forms

18. Eating fruit from a display

19. Giving food to a child

20. Buying a dress only to return it after it has been worn

21. And some even brag about shoplifting

22. Or shoplift with their friends

23. In order to reduce the theft

24. Stores have added cameras

25. Surveillance teams and

26. Electronic monitoring devices

27. The objective of security is to catch the thief

28. Electronic tags are added to most store merchandise

29. Including raw chickens

30. Those who are caught

31. May be forced to wear a sign

32. Shoplifting adds to the cost of everything we buy

33. Consumer Rights The right to safety- protection against goods that are dangerous to health and life. The right to be informed- information for protection against fraud, but as basis for reasoned choices. The right to choose- need for markets to be competitive and for the government to protect consumers when competition doesn’t exist. The right to be heard – guarantees that consumer interests will be listened to when laws are being written. The right to redress- the ability to obtain from the manufacturer adequate payment in money or goods for financial or physical damages.

34. Consumer Responsibilities Report the problem immediately with a product. State the problem and suggest a simple and fair answer. Add details and copies of documents to help support your claims. Describe any corrective measures that you have taken. Keep a record of efforts to solve the problem. Allow each individual reasonable time to correct the problem. Keep copies of any emails or letters you might need to send. Keep calm. Getting upset does not help anything.

35. THE END Thank you for taking the time to listen and look through my presentation. I hope you enjoyed my analysis through example of ethical and unethical consumer behavior. By KatLynne Joerg