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The Psychology of Pricing
or
Why we are frightened of
raising our prices
17/07/2014 1
Managing High
Growth
• Business Owners and Sales People alike
often put failure to close new business to
price:
• Through common misconception on how
to price correctly
• A failure to understand the possible
reasons behind “Your too expensive”
Managing High
Growth
Common Misconceptions
• The price is set by
»A the Market
»B Me
17/07/2014 3
Managing High
Growth
Answer B
Managing High
Growth
Common Misconceptions
I’ve got to be the cheapest to win
»A True
»B False
17/07/2014 5
Managing High
Growth
Answer B
Managing High
Growth
Common Misconceptions
If I raise my price I’ll lose my customers
»A True
»B False
17/07/2014 7
Managing High
Growth
Answer B
Managing High
Growth
Common Misconceptions
I must offer a Top Quality service/product at
a Low Cost
»A True
»B False
17/07/2014 9
Managing High
Growth
Answer B
Managing High
Growth
• You can offer a value service at a low
price
• Or
• You can offer a premium service at a
premium price
17/07/2014 11
Managing High
Growth
Common Misconceptions
When I lose its because I’m too expensive
»A True
»B False
17/07/2014 12
Managing High
Growth
Answer B
Managing High
Growth
People buy Products / Service on more than price.
• Your most loyal customer buys from you not only because he likes
the price of your Product/Service but for a whole range of other
reasons including,
• service,
• convenience,
• location,
• inertia,
• loyalty,
• lack of alternatives
17/07/2014 14
Managing High
Growth
What Buyers Really Mean When You’re Too
Expensive
• You're visited by a salesman who can't articulate the benefits
of his product. What do you tell him when he asks for the
business?
• I’m sorry but your presentation did not make sense
• OR
• I'm sorry but you’re too expensive.
17/07/2014 15
Managing High
Growth
What Buyers Really Mean When You’re Too
Expensive
• You're visited by a salesman who you just don't like. What do
you tell him when he asks for the business?
• I’m sorry but I just don’t like you and I’d rather cut my leg off
than give you the business
• OR
• I'm sorry but you’re too expensive.
17/07/2014 16
Managing High
Growth
What Buyers Really Mean When You’re Too
Expensive
• You're visited by a salesman who is selling an old outdated
product. What do you tell him when he asks for the business?
• I’m sorry but your product isn’t up to it?
• OR
• I'm sorry but you’re too expensive.
17/07/2014 17
Managing High
Growth
• Work out what it costs for you to sell your
product/service in Detail
• Include ALL overheads as well as labour
and materials
• Decide how much profit you want to make
and add that to your costs
17/07/2014 18
Managing High
Growth
• That gives you your sales price
17/07/2014 19
Managing High
Growth
Then add another 1%
Managing High
Growth
• Don’t be afraid of increasing price
• Increase prices regularly
• Declare price increases if a major cost
component increases
• Regular price increases conditions your
customers to expect price increases
• Not increasing prices conditions your
customers not to expect price increases!
17/07/2014 21
Managing High
Growth
Action Points
• Understand why customers buy from you
• Know your costs in detail
Managing High
Growth
• Contact Me:
• Laurence@managinghighgrowth.com
• LinkedIn Laurence Ainsworth
• Twitter @laurenceexigent
• www.managinghighgrowth.com
Managing High
Growth

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Pricing what buyers mean when they say " You're to Expensive"

  • 1. The Psychology of Pricing or Why we are frightened of raising our prices 17/07/2014 1 Managing High Growth
  • 2. • Business Owners and Sales People alike often put failure to close new business to price: • Through common misconception on how to price correctly • A failure to understand the possible reasons behind “Your too expensive” Managing High Growth
  • 3. Common Misconceptions • The price is set by »A the Market »B Me 17/07/2014 3 Managing High Growth
  • 5. Common Misconceptions I’ve got to be the cheapest to win »A True »B False 17/07/2014 5 Managing High Growth
  • 7. Common Misconceptions If I raise my price I’ll lose my customers »A True »B False 17/07/2014 7 Managing High Growth
  • 9. Common Misconceptions I must offer a Top Quality service/product at a Low Cost »A True »B False 17/07/2014 9 Managing High Growth
  • 11. • You can offer a value service at a low price • Or • You can offer a premium service at a premium price 17/07/2014 11 Managing High Growth
  • 12. Common Misconceptions When I lose its because I’m too expensive »A True »B False 17/07/2014 12 Managing High Growth
  • 14. People buy Products / Service on more than price. • Your most loyal customer buys from you not only because he likes the price of your Product/Service but for a whole range of other reasons including, • service, • convenience, • location, • inertia, • loyalty, • lack of alternatives 17/07/2014 14 Managing High Growth
  • 15. What Buyers Really Mean When You’re Too Expensive • You're visited by a salesman who can't articulate the benefits of his product. What do you tell him when he asks for the business? • I’m sorry but your presentation did not make sense • OR • I'm sorry but you’re too expensive. 17/07/2014 15 Managing High Growth
  • 16. What Buyers Really Mean When You’re Too Expensive • You're visited by a salesman who you just don't like. What do you tell him when he asks for the business? • I’m sorry but I just don’t like you and I’d rather cut my leg off than give you the business • OR • I'm sorry but you’re too expensive. 17/07/2014 16 Managing High Growth
  • 17. What Buyers Really Mean When You’re Too Expensive • You're visited by a salesman who is selling an old outdated product. What do you tell him when he asks for the business? • I’m sorry but your product isn’t up to it? • OR • I'm sorry but you’re too expensive. 17/07/2014 17 Managing High Growth
  • 18. • Work out what it costs for you to sell your product/service in Detail • Include ALL overheads as well as labour and materials • Decide how much profit you want to make and add that to your costs 17/07/2014 18 Managing High Growth
  • 19. • That gives you your sales price 17/07/2014 19 Managing High Growth
  • 20. Then add another 1% Managing High Growth
  • 21. • Don’t be afraid of increasing price • Increase prices regularly • Declare price increases if a major cost component increases • Regular price increases conditions your customers to expect price increases • Not increasing prices conditions your customers not to expect price increases! 17/07/2014 21 Managing High Growth
  • 22. Action Points • Understand why customers buy from you • Know your costs in detail Managing High Growth
  • 23. • Contact Me: • Laurence@managinghighgrowth.com • LinkedIn Laurence Ainsworth • Twitter @laurenceexigent • www.managinghighgrowth.com Managing High Growth