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The 4 Proven Marketing Systems
Every Business Must Optimize to
Maximize Revenue Growth
www.losangeleswebstrategies.com
In the next hour, I‘m going
to teach you how you can
dominate your market and
take your income to
entirely new levels.
Leverage marketing & technology to
achieve maximum results.
www.losangeleswebstrategies.com
95%
of Small
Businesses
Are missing AT LEAST 2 out of
the 4 critical, proven marketing
systems that are necessary to
achieve maximum business
growth!
Why?
www.losangeleswebstrategies.com
The competitive landscape
for business has changed
dramatically!
www.losangeleswebstrategies.com
And so has the way your
customers find and shop
for your services/products.
www.losangeleswebstrategies.com
Businesses - small
businesses in particular -
have been slow to adapt.
www.losangeleswebstrategies.com
3 Drivers Of Change
Search
Social
Mobile
www.losangeleswebstrategies.com
Search
• Easier than ever!
• Accessible from multiple devices
• Has become the predominant way to find
information, products and businesses
www.losangeleswebstrategies.com
Search
92% of consumers have more confidence in info
found online than they do in anything from a
salesclerk or other source.
(Wall Street Journal, Jan 2009)
www.losangeleswebstrategies.com
Social
• Connecting and sharing opinions with ease
• Opinions are highly visible
• Search engines paying attention
• Content about your business is NOT created
by you!
• CONSUMERS ARE THE PUBLISHERS!
www.losangeleswebstrategies.com
Social
70% of consumers consult reviews or ratings
BEFORE purchasing.
Google Zero Moment of Truth 2011
Mobile
• The biggest game-changer
• Mobile search = Immediate gratification
• You MUST be present – If not you, your
competitors eat your lunch!
www.losangeleswebstrategies.com
Mobile
Mobile searches have QUADRUPLED in
the last year according to Google.
1 in 7 searches are now mobile.
www.losangeleswebstrategies.com
It is easier than ever for consumers to
quickly research and compare various
products and services.
The companies that ―GET IT‖ are
crushing the companies
that don‘t!
www.losangeleswebstrategies.com
The BIG question:
How do you strategically work
with these three big drivers
of change to make sure you come
out on top?
www.losangeleswebstrategies.com
It means that now more than
ever, you need to have a
marketing plan that works!
Simplify the challenge and
clarify the approach!
You Must Maximize the Impact of 4
KEY Marketing Systems
www.losangeleswebstrategies.com
R4 Marketing Framework
www.losangeleswebstrategies.com
Reputation
Reach
Resell
Referral
R4 Marketing Framework
www.losangeleswebstrategies.com
25%
growth on their own…
Ignite business growth to
100%or more when combined!
www.losangeleswebstrategies.com
Reputation
It is easier than ever for consumers to
find the feedback of other consumers
to help them make a decision about
who to buy from.
www.losangeleswebstrategies.com
70% of consumers…
say that the feedback they find online is
the #2 factor in making a decision about
who to work with/visit/etc.
7 in 10 who read reviews share them with
friends, family & colleagues.
(Deloitte & Touche, Sept. 2007)
74% of U.S. consumers…
choose to do business based on
online feedback
www.losangeleswebstrategies.com
Everyone is talking…
who‘s talking about you?
Today, an unhappy customer
will tell thousands of their
―closest strangers‖ on the
Internet.
Who‘s talking about you?
www.losangeleswebstrategies.com
• Customers
• Prospects
• Competitors
• Disgruntled employees
• Ex spouses
• Former business
partners, investors
• Trolls (the permanently
aggrieved)
Who‘s talking about you?
Reviews at the center of search
www.losangeleswebstrategies.com
trust recommendations from people
they know.
trust unknown users!
trust advertising
(Econsultancy, July 2009, Erik Qualman, Socialnomics)
90%
of online consumers
70%
of online consumers
14%
of online consumers
Reviews at the center of search
3/30!
www.losangeleswebstrategies.com
Reviews at the center of search
Your goal!
5-Star Reputation
CONTRIBUTE
To the conversation in a meaningful way.
Why do you need to contribute?
• You can‘t control what people say about your
company BUT …
• You can make sure you‘re adding enough to the
conversation to ensure that the ratio of positive
to negative is in your favor!
Take ownership of profiles in all of
your key directories and networks
• Google+ Local
*important*
• Yelp
• Trip Advisor
• LinkedIn
• Facebook
• Twitter
www.losangeleswebstrategies.com
Publish your own story!
• Make your own news
• Post on subjects that will help your clients and
prospects
• Add social media sharing buttons
Make educational videos and post
them to YouTube
Any given video stands
about a 50x better
chance of appearing on
the first page of results
than any given text
page in the index.
Source: Forrester
Build a review collection system
Collecting referrals should be an ACTIVE and
METHODICAL process
Reviews on a site can boost conversion +20%
(Bazaarvoice.com/resources/stats 'Conversion Results')
The BIG takeaway
Reputation is now THE FOUNDATION of effective
marketing!
It is no longer enough to do good work.
YOU MUST PROACTIVELY DEVELOP AND
MARKET YOUR REPUTATION!
www.losangeleswebstrategies.com
Reach
Social media use has grown by
712% since 2005.
Reach via Social Media
66% of adult internet users…
access social media. In 2005, this was true
of only 8%!
www.losangeleswebstrategies.com
There are 155 million +
Facebook users in the U.S. and
over 1 billion throughout the
world.
www.losangeleswebstrategies.com
Chances are…
No matter who your target audience is, you can
reach them on Facebook.
6 Reasons to Advertise
on Facebook
1. Reach
• 51 percent of Internet users
• Variety: huge number of every group
• Engage them in a multiple ways
2. Precision targeting
• Location (ZIPs, area code, etc.)
• Age and birthday
• Education (e.g. Michigan State class of ‘05)
• Connections
• Demographics
• Interests
• Relationship status
www.losangeleswebstrategies.com
3. Cost control
• Advertisers (you) control how much you spend
for each campaign
• Budgets can be very low
• Better targeting = less wasted spend
4. Cost efficiency
• Precision = efficiency
• FB‘s measurability means you can
keep driving down your cost per click
• Dollar for dollar, there‘s no better way to get the
word out with relevancy
www.losangeleswebstrategies.com
5. Simplicity
• Great UI makes setup a breeze
• Much easier than Google AdWords
• No PPC experience required
6. Interests targeting
• Ads are much more likely to perform better when
you target smaller, specific groups of people!
• Display ads to the people who are most likely to
be interested in your product or service
• Customize your ad so it‘s more appealing to the
audience you‘re trying to reach
www.losangeleswebstrategies.com
Sponsored Story Ads
on Facebook
Sponsored Story Ads
Convert users‘ activity into ads and display
the ad to friends of the user...
Sponsored Story Ads
• Geared to increase ‗likes‘
• Tightly fits into how people use Facebook
• Psychographics vs. Demographics
www.losangeleswebstrategies.com
Facebook Sponsored Stories
have an 18% LOWER cost per
fan than direct ads.
Source: TBG Digital Test
Facebook Sponsored Stories
have a 53% higher click
through rate than direct ads.
Source: TBG Digital Test 2011
The BIG takeaway
Your audience is socially active online!
If you‘re not reaching them via Social Media...
YOUR COMPETITORS ARE!
Mobile
Mobile searches have QUADRUPLED in
the last year according to Google.
1 in 7 searches are now mobile.
Reach via Mobile
The average user spends an
average of 2 hours a day on their
mobile phone.
Almost 66% of Smartphone
subscribers admit to sleeping
with their phones
Nomophobia: The fear of being out of
mobile phone contact
www.losangeleswebstrategies.com
1 in 3 mobile searches are LOCAL.
Reach via Mobile
After looking up a business via mobile…
61% result in a phone call
59% result in a visit
61%
59%
6 in 10 prospects will leave your
site if it‘s NOT mobile friendly.
www.losangeleswebstrategies.com
52% of users say a bad mobile
experience makes them much
less likely to engage with a
business.
Make it as EASY as possible
for prospects to consume
information about your
business on their mobile
phones.
AVOID THIS 
Your goal:
Mobile WebsiteStandard Website
CONFUSION CLARITY
www.losangeleswebstrategies.com
The BIG takeaway
Consumers don‘t want to be disconnected from
their phones…
This ‗addiction‘ gives you a chance to stay
connected to consumers wherever they go.
You have the opportunity to REACH your audience
without making them step out of their daily routine.
Resell
Resell via Mobile
• 87% of Americans have mobile phones
• 73% say it‘s their no. 1 most-used
technology device
• 25% of all U.S. households have ditched
their landlines!
www.losangeleswebstrategies.com
6.1 trillion text messages were
sent/received in 2010.
SMS is capable of reaching 91% of
the US population.
Resell via Mobile
Source: Telecommunications Union (ITU)
Why Use SMS
• Instant deliverability
• Flexible Platform
• Instant Opt-in and Opt-Out
• High open and conversion rates
• Low effort to create (short message, no
html…etc.)
www.losangeleswebstrategies.com
Why Use SMS
• 97% of all SMS marketing texts are opened
• 95–98% of text messages are read within
minutes of receipt
• 33% of email addresses change on a yearly
basis, but … People are keeping their cell
phone number for LIFE
Appointment Reminders
SMS reminders can reduce no-shows by 50% or
more—which means you can …
Save a TON of money—and put it back into your
business (or into your pocket)
Coupons
Mobile coupons are 10x more likely to be
redeemed than traditional coupons
Source: Borrell Associates 2010
Geo-targeting
Automatically send text coupons when people are
shopping in the vicinity of your businesses
www.losangeleswebstrategies.com
The BIG takeaway
Text messaging is the most popular form of
communication among consumers…
Your audience is almost GUARANTEED to get
your message with SMS!
BUILD YOUR SMS LIST TODAY!
www.losangeleswebstrategies.com
Referral
The New York Times states…
65% of NEW business comes
from referrals.
Referrals
Source: The New York Times
www.losangeleswebstrategies.com
41% of businesses count on
referrals for over 80% of sales.
Referrals
How can you proactively
drive referrals?!
www.losangeleswebstrategies.com
You need to understand that
good customer service doesn‘t
always equate to referrals.
83% of satisfied customers are
willing to refer products and
service.
Only 29% actually do!
You MUST leverage a referral system.
www.losangeleswebstrategies.com
Word-of-Mouth vs. Referral
Systems
Chance Predictable
Consistent
Repeatable
A methodical process that captures
qualified prospects through your
association with people.
Referral System
www.losangeleswebstrategies.com
So how do you generate referrals
in a repeatable system?
YOU ASK FOR THEM!
91% of clients would give a
referral, but have never been
asked.
It‘s as straightforward as…
Incorporating the message into referral
cards, postcards, social media, your
website – and making sure your happy
customers see them!
Requesting Referrals
Print/Mail:
Distribute referral cards and postcards
on a structured schedule.
Requesting Referrals
www.losangeleswebstrategies.com
Online:
Incorporate referral requests into
contests, coupons and other viral
promotions.
Requesting Referrals
Referrals are great, but hard to depend on if
you can‘t make them predictable.
Design a repeatable system that captures the
referral when your customers are thrilled!
Make it easy for them to share you!
The BIG takeaway
www.losangeleswebstrategies.com
R4 Marketing Framework
www.losangeleswebstrategies.com
Are you doing everything you
can to grow your business?
No.
Awareness, time, budget
& expertise!
The problem?
The gap between those that ―get it‖
and those that don‘t is widening!
90% realize they...
aren‘t growing like they should!
www.losangeleswebstrategies.com
50% realize...
THEY need to make a change.
Only
20% realize that...
being strategic about their marketing is
THE difference.
Only
If you are a part of the 20%...
If you are committed to creating
maximum growth at your
business…
www.losangeleswebstrategies.com
I‘d like to get to know you and
your business better!
www.losangeleswebstrategies.com
Questions?
We’d love to help.
• Just get in touch!
www.losangeleswebstrategies.com
(213) 607-9100

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4 Proven Marketing Systems

  • 1. The 4 Proven Marketing Systems Every Business Must Optimize to Maximize Revenue Growth www.losangeleswebstrategies.com
  • 2. In the next hour, I‘m going to teach you how you can dominate your market and take your income to entirely new levels.
  • 3. Leverage marketing & technology to achieve maximum results. www.losangeleswebstrategies.com
  • 4. 95% of Small Businesses Are missing AT LEAST 2 out of the 4 critical, proven marketing systems that are necessary to achieve maximum business growth!
  • 6. The competitive landscape for business has changed dramatically! www.losangeleswebstrategies.com
  • 7. And so has the way your customers find and shop for your services/products. www.losangeleswebstrategies.com
  • 8. Businesses - small businesses in particular - have been slow to adapt. www.losangeleswebstrategies.com
  • 9. 3 Drivers Of Change Search Social Mobile www.losangeleswebstrategies.com
  • 10. Search • Easier than ever! • Accessible from multiple devices • Has become the predominant way to find information, products and businesses www.losangeleswebstrategies.com
  • 11. Search 92% of consumers have more confidence in info found online than they do in anything from a salesclerk or other source. (Wall Street Journal, Jan 2009) www.losangeleswebstrategies.com
  • 12. Social • Connecting and sharing opinions with ease • Opinions are highly visible • Search engines paying attention • Content about your business is NOT created by you! • CONSUMERS ARE THE PUBLISHERS! www.losangeleswebstrategies.com
  • 13. Social 70% of consumers consult reviews or ratings BEFORE purchasing. Google Zero Moment of Truth 2011
  • 14. Mobile • The biggest game-changer • Mobile search = Immediate gratification • You MUST be present – If not you, your competitors eat your lunch! www.losangeleswebstrategies.com
  • 15. Mobile Mobile searches have QUADRUPLED in the last year according to Google. 1 in 7 searches are now mobile. www.losangeleswebstrategies.com
  • 16. It is easier than ever for consumers to quickly research and compare various products and services.
  • 17. The companies that ―GET IT‖ are crushing the companies that don‘t! www.losangeleswebstrategies.com
  • 18. The BIG question: How do you strategically work with these three big drivers of change to make sure you come out on top? www.losangeleswebstrategies.com
  • 19. It means that now more than ever, you need to have a marketing plan that works!
  • 20. Simplify the challenge and clarify the approach!
  • 21. You Must Maximize the Impact of 4 KEY Marketing Systems www.losangeleswebstrategies.com
  • 24. Reach
  • 29. Ignite business growth to 100%or more when combined! www.losangeleswebstrategies.com
  • 31. It is easier than ever for consumers to find the feedback of other consumers to help them make a decision about who to buy from. www.losangeleswebstrategies.com
  • 32. 70% of consumers… say that the feedback they find online is the #2 factor in making a decision about who to work with/visit/etc.
  • 33. 7 in 10 who read reviews share them with friends, family & colleagues. (Deloitte & Touche, Sept. 2007)
  • 34. 74% of U.S. consumers… choose to do business based on online feedback www.losangeleswebstrategies.com
  • 35. Everyone is talking… who‘s talking about you?
  • 36. Today, an unhappy customer will tell thousands of their ―closest strangers‖ on the Internet. Who‘s talking about you? www.losangeleswebstrategies.com
  • 37. • Customers • Prospects • Competitors • Disgruntled employees • Ex spouses • Former business partners, investors • Trolls (the permanently aggrieved) Who‘s talking about you?
  • 38. Reviews at the center of search www.losangeleswebstrategies.com
  • 39. trust recommendations from people they know. trust unknown users! trust advertising (Econsultancy, July 2009, Erik Qualman, Socialnomics) 90% of online consumers 70% of online consumers 14% of online consumers
  • 40. Reviews at the center of search 3/30! www.losangeleswebstrategies.com
  • 41. Reviews at the center of search
  • 43. CONTRIBUTE To the conversation in a meaningful way.
  • 44. Why do you need to contribute? • You can‘t control what people say about your company BUT … • You can make sure you‘re adding enough to the conversation to ensure that the ratio of positive to negative is in your favor!
  • 45. Take ownership of profiles in all of your key directories and networks • Google+ Local *important* • Yelp • Trip Advisor • LinkedIn • Facebook • Twitter www.losangeleswebstrategies.com
  • 46. Publish your own story! • Make your own news • Post on subjects that will help your clients and prospects • Add social media sharing buttons
  • 47. Make educational videos and post them to YouTube Any given video stands about a 50x better chance of appearing on the first page of results than any given text page in the index. Source: Forrester
  • 48. Build a review collection system Collecting referrals should be an ACTIVE and METHODICAL process Reviews on a site can boost conversion +20% (Bazaarvoice.com/resources/stats 'Conversion Results')
  • 49. The BIG takeaway Reputation is now THE FOUNDATION of effective marketing! It is no longer enough to do good work. YOU MUST PROACTIVELY DEVELOP AND MARKET YOUR REPUTATION! www.losangeleswebstrategies.com
  • 50. Reach
  • 51. Social media use has grown by 712% since 2005. Reach via Social Media
  • 52. 66% of adult internet users… access social media. In 2005, this was true of only 8%! www.losangeleswebstrategies.com
  • 53. There are 155 million + Facebook users in the U.S. and over 1 billion throughout the world. www.losangeleswebstrategies.com
  • 54. Chances are… No matter who your target audience is, you can reach them on Facebook.
  • 55. 6 Reasons to Advertise on Facebook
  • 56. 1. Reach • 51 percent of Internet users • Variety: huge number of every group • Engage them in a multiple ways
  • 57. 2. Precision targeting • Location (ZIPs, area code, etc.) • Age and birthday • Education (e.g. Michigan State class of ‘05) • Connections • Demographics • Interests • Relationship status www.losangeleswebstrategies.com
  • 58. 3. Cost control • Advertisers (you) control how much you spend for each campaign • Budgets can be very low • Better targeting = less wasted spend
  • 59. 4. Cost efficiency • Precision = efficiency • FB‘s measurability means you can keep driving down your cost per click • Dollar for dollar, there‘s no better way to get the word out with relevancy www.losangeleswebstrategies.com
  • 60. 5. Simplicity • Great UI makes setup a breeze • Much easier than Google AdWords • No PPC experience required
  • 61. 6. Interests targeting • Ads are much more likely to perform better when you target smaller, specific groups of people! • Display ads to the people who are most likely to be interested in your product or service • Customize your ad so it‘s more appealing to the audience you‘re trying to reach www.losangeleswebstrategies.com
  • 63. Sponsored Story Ads Convert users‘ activity into ads and display the ad to friends of the user...
  • 64. Sponsored Story Ads • Geared to increase ‗likes‘ • Tightly fits into how people use Facebook • Psychographics vs. Demographics www.losangeleswebstrategies.com
  • 65. Facebook Sponsored Stories have an 18% LOWER cost per fan than direct ads. Source: TBG Digital Test
  • 66. Facebook Sponsored Stories have a 53% higher click through rate than direct ads. Source: TBG Digital Test 2011
  • 67. The BIG takeaway Your audience is socially active online! If you‘re not reaching them via Social Media... YOUR COMPETITORS ARE!
  • 68. Mobile Mobile searches have QUADRUPLED in the last year according to Google. 1 in 7 searches are now mobile. Reach via Mobile
  • 69. The average user spends an average of 2 hours a day on their mobile phone.
  • 70. Almost 66% of Smartphone subscribers admit to sleeping with their phones Nomophobia: The fear of being out of mobile phone contact www.losangeleswebstrategies.com
  • 71. 1 in 3 mobile searches are LOCAL. Reach via Mobile
  • 72. After looking up a business via mobile… 61% result in a phone call 59% result in a visit 61% 59%
  • 73. 6 in 10 prospects will leave your site if it‘s NOT mobile friendly. www.losangeleswebstrategies.com
  • 74. 52% of users say a bad mobile experience makes them much less likely to engage with a business.
  • 75. Make it as EASY as possible for prospects to consume information about your business on their mobile phones. AVOID THIS  Your goal:
  • 76. Mobile WebsiteStandard Website CONFUSION CLARITY www.losangeleswebstrategies.com
  • 77. The BIG takeaway Consumers don‘t want to be disconnected from their phones… This ‗addiction‘ gives you a chance to stay connected to consumers wherever they go. You have the opportunity to REACH your audience without making them step out of their daily routine.
  • 79. Resell via Mobile • 87% of Americans have mobile phones • 73% say it‘s their no. 1 most-used technology device • 25% of all U.S. households have ditched their landlines! www.losangeleswebstrategies.com
  • 80. 6.1 trillion text messages were sent/received in 2010. SMS is capable of reaching 91% of the US population. Resell via Mobile Source: Telecommunications Union (ITU)
  • 81. Why Use SMS • Instant deliverability • Flexible Platform • Instant Opt-in and Opt-Out • High open and conversion rates • Low effort to create (short message, no html…etc.) www.losangeleswebstrategies.com
  • 82. Why Use SMS • 97% of all SMS marketing texts are opened • 95–98% of text messages are read within minutes of receipt • 33% of email addresses change on a yearly basis, but … People are keeping their cell phone number for LIFE
  • 83. Appointment Reminders SMS reminders can reduce no-shows by 50% or more—which means you can … Save a TON of money—and put it back into your business (or into your pocket)
  • 84. Coupons Mobile coupons are 10x more likely to be redeemed than traditional coupons Source: Borrell Associates 2010
  • 85. Geo-targeting Automatically send text coupons when people are shopping in the vicinity of your businesses www.losangeleswebstrategies.com
  • 86. The BIG takeaway Text messaging is the most popular form of communication among consumers… Your audience is almost GUARANTEED to get your message with SMS! BUILD YOUR SMS LIST TODAY! www.losangeleswebstrategies.com
  • 88. The New York Times states… 65% of NEW business comes from referrals. Referrals Source: The New York Times www.losangeleswebstrategies.com
  • 89. 41% of businesses count on referrals for over 80% of sales. Referrals
  • 90. How can you proactively drive referrals?! www.losangeleswebstrategies.com
  • 91. You need to understand that good customer service doesn‘t always equate to referrals.
  • 92. 83% of satisfied customers are willing to refer products and service. Only 29% actually do!
  • 93. You MUST leverage a referral system. www.losangeleswebstrategies.com
  • 94. Word-of-Mouth vs. Referral Systems Chance Predictable Consistent Repeatable
  • 95. A methodical process that captures qualified prospects through your association with people. Referral System www.losangeleswebstrategies.com
  • 96. So how do you generate referrals in a repeatable system? YOU ASK FOR THEM!
  • 97. 91% of clients would give a referral, but have never been asked.
  • 98. It‘s as straightforward as… Incorporating the message into referral cards, postcards, social media, your website – and making sure your happy customers see them! Requesting Referrals
  • 99. Print/Mail: Distribute referral cards and postcards on a structured schedule. Requesting Referrals www.losangeleswebstrategies.com
  • 100. Online: Incorporate referral requests into contests, coupons and other viral promotions. Requesting Referrals
  • 101. Referrals are great, but hard to depend on if you can‘t make them predictable. Design a repeatable system that captures the referral when your customers are thrilled! Make it easy for them to share you! The BIG takeaway www.losangeleswebstrategies.com
  • 103. Are you doing everything you can to grow your business?
  • 106. The gap between those that ―get it‖ and those that don‘t is widening!
  • 107. 90% realize they... aren‘t growing like they should! www.losangeleswebstrategies.com
  • 108. 50% realize... THEY need to make a change. Only
  • 109. 20% realize that... being strategic about their marketing is THE difference. Only
  • 110. If you are a part of the 20%...
  • 111. If you are committed to creating maximum growth at your business… www.losangeleswebstrategies.com
  • 112. I‘d like to get to know you and your business better! www.losangeleswebstrategies.com
  • 114. We’d love to help. • Just get in touch! www.losangeleswebstrategies.com (213) 607-9100

Notes de l'éditeur

  1. The key takeaway here: “The old marketing adage is that a satisfied customer will tell 5-7 of their friends about their experience, whereas the dissatisfied customer will tell 15-20. Today, an unhappy customer will tell “a million of their closest strangers on the internet.”
  2. For example, if you are a children’s toy store located in Springfield you may want to target people who live in your city who are parents.