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Website Analytics : Basics
Web Analytics
What & Why
Quite unlike anything in the past, businesses
now can get 'live' data from their website and
can use this to improve their operations
But most businesses suck at knowing what to do
with this ‘live’ data
Like BIG time
And that’s why Web Analytics is a
‘much in demand’ skill.
User searches
Clicks on messages/ads
Goes to the website
After that what?
He reaches the website
How did he reach my website?
But where is he going?
Does he like my product?
Did he see all the products?
How much time did he spend?
Where did he go after that?
How can studying data can help you run your
business better
And why are managers not doing it currently?
Businesses usually stop at just setting up
analytics
That’s where it is supposed to begin.
Importance of good Analytics
Who are your visitors?
• Country/city
• Browser/OS data
• New/Repeat
• Optimize to reach site goals more efficiently
• Actionable insights based on precisely measured metrics.
• Better understanding traffic behaviour
• Test creatives, communication, layouts, etc with ease.
Importance of good Analytics
Improve ROI
How do they reach your website?
• From which site?
• Which campaign works better?
• What SEO/SEM keywords work?
What are they doing..?
• Are they converting?
• How long do they stay on your site?
• What do they read?
• What’s making them leave?
• …much more
8
Web Analytics is the measurement, collection, analysis and reporting of Internet data for
the purposes of understanding and optimizing Web usage.
- Web Analytics Association
Career Potential
Even if you don’t see job titles for ‘Web
Analytics’, this is a very useful additional skill to
have
Especially if you have been around for a
couple of years in the ‘web’ industry.
The future’s bright
“Web Analytics is hard.”
– Eric Peterson
“10% of your budget should be spent on tools, while 90%
spent on people (brains) who will be responsible for
insights.”
– Avinash Kaushik
Brief History
12
JavaScript Tags
Log Files &
Hit Counters
Click & heat
maps
Mobile
Analytics
Putting the GA code on your site and
checking for it
Placing the analytics code
Other web analytics packages
Other Web Analytics Providers
Let’s open a GA account
Basic Terminology before we Jump In
Hits: Any element caused by the browser when it requests the page
(A single page can register 1 hit or hundreds of hits based on different
elements on it)
Page Views: Number of pages divided by number of visitors (number of
pages viewed by the visitor)
Sessions or User sessions: Amount of time user browsed your site
Unique visitors: No. of people visiting a web site for the first time or at
least once within a 30 day time period
Repeat visitors
Referrers or Referring sites: Place from where the user has originated
Bounce rate: % of entrance on any given page that resulted in an exit
without entering any other page on the site
Exit rate: % of exits from a page to the total number of visits to that page
Basic Terminology before we Jump In
Time spent on the website
Page views per visit
Geographic location
Goals & Funnels
Some tricky metrics
Absolute Unique Visitors/Unique Visitors
Clicks/Visits
Visits/Sessions/Visitors
What does
analytics
measure?
Google
Analytics
collects your
data based on
5 broad
segments …Which give us over 80
primary reports, which
can be further drilled
down to over 1,000
unique reports.
Reported Segments
Graph
•Day/week/month views
•Compare 2 metrics
•‘Compare to site’
•Compare date ranges
•Highlight data point on
mouse-over
Data table
•Overview of selected
component
•5 unique data views
•Search box to
include/exclude specific data
•Easily compare performance
to Site Avg.
Easily export/email a
report
•4 format options, incl. PDF,
XML, CSV & TSV
Data Representation
Why ask for GA access before you
submit a SEM/Digital Marketing
proposal
• Know feasibility of campaign objectives
from past data.
• Get an idea of offering acceptance by
means of closures and engagement
metrics and visitor loyalty.
The tougher job is to know what to
look out for
The easier part is to navigate the
interface
A case study for what you would
‘look out for’ while studying
Google Analytics

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Web analytics basic

  • 3. Quite unlike anything in the past, businesses now can get 'live' data from their website and can use this to improve their operations
  • 4. But most businesses suck at knowing what to do with this ‘live’ data Like BIG time And that’s why Web Analytics is a ‘much in demand’ skill.
  • 5. User searches Clicks on messages/ads Goes to the website After that what? He reaches the website How did he reach my website? But where is he going? Does he like my product? Did he see all the products? How much time did he spend? Where did he go after that?
  • 6. How can studying data can help you run your business better And why are managers not doing it currently?
  • 7. Businesses usually stop at just setting up analytics That’s where it is supposed to begin.
  • 8. Importance of good Analytics Who are your visitors? • Country/city • Browser/OS data • New/Repeat • Optimize to reach site goals more efficiently • Actionable insights based on precisely measured metrics. • Better understanding traffic behaviour • Test creatives, communication, layouts, etc with ease. Importance of good Analytics Improve ROI How do they reach your website? • From which site? • Which campaign works better? • What SEO/SEM keywords work? What are they doing..? • Are they converting? • How long do they stay on your site? • What do they read? • What’s making them leave? • …much more 8 Web Analytics is the measurement, collection, analysis and reporting of Internet data for the purposes of understanding and optimizing Web usage. - Web Analytics Association
  • 10. Even if you don’t see job titles for ‘Web Analytics’, this is a very useful additional skill to have Especially if you have been around for a couple of years in the ‘web’ industry.
  • 11. The future’s bright “Web Analytics is hard.” – Eric Peterson “10% of your budget should be spent on tools, while 90% spent on people (brains) who will be responsible for insights.” – Avinash Kaushik
  • 12. Brief History 12 JavaScript Tags Log Files & Hit Counters Click & heat maps Mobile Analytics
  • 13. Putting the GA code on your site and checking for it
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  • 18. Other Web Analytics Providers
  • 19. Let’s open a GA account
  • 20. Basic Terminology before we Jump In Hits: Any element caused by the browser when it requests the page (A single page can register 1 hit or hundreds of hits based on different elements on it) Page Views: Number of pages divided by number of visitors (number of pages viewed by the visitor) Sessions or User sessions: Amount of time user browsed your site Unique visitors: No. of people visiting a web site for the first time or at least once within a 30 day time period Repeat visitors Referrers or Referring sites: Place from where the user has originated Bounce rate: % of entrance on any given page that resulted in an exit without entering any other page on the site Exit rate: % of exits from a page to the total number of visits to that page
  • 21. Basic Terminology before we Jump In Time spent on the website Page views per visit Geographic location Goals & Funnels
  • 22. Some tricky metrics Absolute Unique Visitors/Unique Visitors Clicks/Visits Visits/Sessions/Visitors
  • 24. Google Analytics collects your data based on 5 broad segments …Which give us over 80 primary reports, which can be further drilled down to over 1,000 unique reports. Reported Segments
  • 25. Graph •Day/week/month views •Compare 2 metrics •‘Compare to site’ •Compare date ranges •Highlight data point on mouse-over Data table •Overview of selected component •5 unique data views •Search box to include/exclude specific data •Easily compare performance to Site Avg. Easily export/email a report •4 format options, incl. PDF, XML, CSV & TSV Data Representation
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  • 35. Why ask for GA access before you submit a SEM/Digital Marketing proposal
  • 36. • Know feasibility of campaign objectives from past data. • Get an idea of offering acceptance by means of closures and engagement metrics and visitor loyalty.
  • 37. The tougher job is to know what to look out for The easier part is to navigate the interface
  • 38. A case study for what you would ‘look out for’ while studying Google Analytics