An overview of the business benefits of social collaboration, including real world examples.

1. Creating a “new world” Social Intranet
SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS
AUTOMATION
Lee Ralph
lee.ralph@onlinesc.com

2. Agenda
Purpose of a round-table
 Structured but informal
 Interactive and informative
 Encourage open discussion
 Feel comfortable enough to ask
questions, challenge concepts, and to
share your own thoughts

3. Round-the-table Introductions
Lets go around the table and answer:
 Your name and role, and size of the company you represent
(ie # employees)
 Most famous person you’ve met (just to lighten the mood)
 Your company’s current state Intranet– highlight any
notable good or bad points
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4. Introduction
Who is nSynergy?
 Information Management Consulting Practice
 Microsoft Gold Certified Partner
 Offices in
Sydney, Melbourne, Canberra, Brisbane, Shang
hai, London, and New York
 Australia’s 2nd Fastest Growing Technology
Company in 2009
 Big believers in leveraging SharePoint Out-of-
the-box
 All about the business outcomes
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5. Introduction
nSynergy Services
 Consulting Services
 Information Management and Cloud Strategy
 Graphic Design & Usability
 SharePoint Online and Exchange Online
 Form and Workflow Development
 Training & Custom Development
 Intranet/Extranet/Internet Projects
 SharePoint Support Services
 Everything SharePoint!
nSynergy Value Add
 10 years of re-usable IP
 We can share our experience within your
industry vertical
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6. Newsfeed page
My social journey
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7. I have a confession to make…..
I don’t use
social tools in
my personal life
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8. I don’t use
Facebook
I don’t use
Twitter
I use LinkedIn
quite regularly
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9. Newsfeed page
Yet…
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10. I am one of the biggest users of
our Social Intranet at nSynergy
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11. Newsfeed page
Why?
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12. Personal Benefits – From Global to Local
40%+ reduction in More connected to
internal email the organisation
Allows me to share my Reach into our
knowledge and interests global k-base
I am more productive and get relevant information quicker
USABILITY AND DESIGN INFORMATION MANAGEMENT BUSINESS PROCESS

13. Hot trends in successful Intranets
“Each year, trends in successful Intranets produce
an interesting insight into behaviours within
organisations. The following examples show
different types of Intranet designs which
incorporate some of these trends.”

14. Lumo Intranet
 Single identity for multiple
companies
 Single news repository
 Business unit specific news &
information
 Aggregated blog content
 Custom search attributes
 “Traditional” style Intranet, basic
integration with social news
 Is this a Social Intranet?

15. Heineken Intranet
 Search driven design
 Graphically aesthetic
 Good corporate branding
 Dedicated real estate for quick links
 Encouraging a sense of community
 Users currently online are listed on the
side of the page.
 “Search-Centric” style Intranet
 Is this a Social Intranet?

16. nSynergy Intranet
 According to WIC, this is the most
“interactive” Intranet globally
based on user surveys
 Social Collaboration functionality
 Strong search
 Integration with Instant
Messaging, Video
Conferencing, Online meetings
and Desktop Sharing
 Is this a Social Intranet?
 Demonstration

17. What’s wrong with traditional Intranets?
management
They’re not used!!
Forrester report shows that less than half of
employees use their Intranet daily

18. Forester Report
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19. Measuring success of an Intranet
If an Intranet delivers great functionality
and meets the specifications by which
it was designed, BUT no one uses it…
is this a successful Intranet?
Users
Project Manager
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20. Sustained User Adoption
Ref: Michael Sampson
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21. Types of approaches
Lack of participation
 Highly managed
 One way
 Highly governed
 Defined structure Portal Lack of freedom
 Mostly formal collaboration
 Limited discovery
Lack of collaboration
tools
Social Team Sites
Lack of discoverability
Lack of Business Context
 Silos
 Disconnected from  Not connected to
company processes everything
 “Collaboration
Not integrated with corporate bubble”
communications and processes

22. A Social Intranet
Social Intranet
 Highly discoverable
 Structured and non-structured
collaboration
Portal  Connections to people not just
information
 Integrated with business process
Social Team Sites

23. Project Approach for success
“How should an Intranet project be approached to
increase the chances of success?”
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24. Traditional Project Methodologies
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25. Priority Quadrant
Our Project Approach
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26. The Discovery Stage…
Recent example of Discovery Stage workshop output
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27. Priority Quadrant
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28. Final points:
• Please let us know if you would
like to further discuss your Social
Intranet requirements
• Interested in developing your
Intranet vision?
• Drop us an email:
• lee.ralph@onlinesc.com
• www.onlinesc.com
End of Roundtable
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