Discover the 7 principles of the APMG Best Practices Practical People Engagement.

1. Practical People Engagement
The 7 principles to engage with people
Presentation: Lenny Descamps, APMG

2. What is Practical People Engagement ?
Many of us leading change have prioritised
and focused on the wrong things.
Great change leaders understand this.
Practical People Engagement provides
a better approach as well as a rich
source of practices and techniques that
help to get better results from the
change they are trying to lead
Let’s discover the 7 principles …

3. Principle 1
Seek first to understand
… then be understood.
2 ears
1 mouth
Listening is always the start position in effective influencing

4. Principle 2
Effective change is always led
Change is so uncertain we need leaders to guide us through
A manager
Administers
Maintains
Focuses on systems and structure
Relies on control
Has a short term view
Asks how and when
Has an eye on the bottom line
Accepts the status quo
A leader
Innovates
Develops
Focuses on people
Inspires trust
Takes a long-range perspective
Asks why
Has an eye on the horizon
Challenges the status quo
Source – Warren Bennis

5. Principle 3
Habits are the inhibitors and the goal
Habits make us resist change, and our goal is not to remove habits but
to replace them
© Copyright Patrick Mayfield 2013

6. Principle 4
Recognise and minimise the pain of change
People always seek to minimise pain, so engage them with this in mind

7. Principle 5
High performance comes through
people and action
Leaning into relationships is a key proclivity for being effective, as it
being action-oriented, rather than being continually stuck in analysis

8. Principle 6
Integrity is powerfully persuasive
It breeds trust and makes engagement so much easier
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Trust others first
Give people the benefit of the doubt
Under-promise and over-deliver
Deliver bad news early
Tell people what you don’t know, find out and
provide the answer
Disclose your interests
If you have a conflict of interests, tell people

9. Principle 7
Feelings trump reason and meaning trumps authority
We are not as rational as we like to think we are, Reason – Analyse – Act
Engagement works better when we recognise the need for emotional
connection

10. Want to know more
Follow an accredited course from APMG-International to know more about the
principles, the themes, steps, practices and techniques
Our certification will help you to
• Drive results and benefits through effective collaboration
• Improve communication and influencing skills
• Prioritise time and organize resources effectively
• Generate buy-in and cooperation from key stakeholders
• Remove obstacles to progress and success
• Draw on a range of experience and techniques for influencing people
• Develop a reputation as a key player and influencer.

11. International