1. Linda J. Luna
(714) 770-3986 lindajanetluna@gmail.com
OPERATIONS SERVICES
Transportation / Customer Service / Marketing / Sales / Administrative
Motivated Operations Service Representative with 7 years experience of success in for a highly competitive organization and
over 5 years combined in Customer Service, Sales, Marketing and Administrative fields. Excellent written, verbal and
interpersonal and strong analytical skills with attention to detail; ability to prioritize effectively; ability to work in teams as well
as independently to meet requirements of multi-faceted projects; strong organizational, record keeping and follow-up; excellent
customer service skills, process improvement, decision making, managing processes and staff, planning, tracking budget
expenses, analyzing information, developing new standards, help desk experience, strong sales as well as marketing background,
always emphasizing excellence. I'm also fluent in Spanish.
PROFESSIONAL EXPERIENCE
Amtrak-Los Angeles, California
4/09 To Present
Assistant Conductor
Long Distance Passenger Rail Service
Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's service
standards. Collect all revenue documents (proof of payment) and verified all data is accordance with designated tariffs. Utilized
clear and effective communication skills to interact with passengers, crew members to promote safety, efficient train movements
and overall excellent customer service. Secure movement orders and ensured clear understanding by operating crew. Maintain
understanding of safety rules, air brake rules, electrical instructions, equipment trouble-shooting practices, and emergency
procedures. Physically moving between and around train cars manipulating and lifting heavy air hoses and electrical cables.
Assists in submission of various reports to record movement and schedule delays, unusual occurrences, passenger
inconveniences, on board overall work performance and mechanical defects. Assist in boarding and detraining of passengers,
baggage, express shipments, and mail.
Amtrak " Lead Service Attendant
7/07 To 4/09
Managed Dinning Operations by orienting, training, assigning, scheduling, coaching, counseling, and disciplining Dinning,
Kitchen and Onboard crew. As well as communicated job expectations; planning, monitoring, appraising, and reviewing job
contributions; planning and reviewing compensation actions; enforcing policies and procedures. By contributing customer service
information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing
production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer
service trends; determining system improvements; implementing change; by forecasting requirements; preparing an annual
budget; scheduling expenditures; analyzing variances; initiating corrective actions I was able to accomplish customer's service
financial objectives.
Blaine Labs Inc. – Santa Fe Springs, California
3/07 To 7/07
Account Manager / Customer Service
Pharmaceuticals
Inside & Outside, Sales. Consulted with Private Practitioners and helped them create potential new revenue streams for their
practices. Resolved customer concerns regarding sales, products and service. Monitored customer preferences to determine focus
of sales efforts. Advised customers on appropriate procedures to ensure successful investment returns. Represented company at
trade shows and meetings to promote product that required some traveling.

2. Practice Builders – Costa Mesa, California
5/05 To 2/07
Marketing Coordinator / Client Services
Private Practice HealthCare Marketing Firm
Managed and coordinated over 40 Marketing Workshops annually across North America. My responsibilities included telephone
inquiries, escalation of customers service issues, billing, processed a heavy flow of sales orders, word processing, shipping, data
base entries, filing, A/R A/P, Bookkeeping, as well as preparation of reports, created spreadsheets, presentations, scheduled and
managed, meetings, travel, hotel arrangements for senior marketing directors. I helped determine methods and procedures,
recommended changes to current practices and processes.
Bechler Cams Inc. – Anaheim, California
12/03 To 5/05
Assistant Office Manager
CNC Precision Machining Mills, Lathes & Swiss Type Screw Machining
Assistant to President & Secretary Treasurer, Owners of this small business.Responsibilities include order entries,
data entries, A/P, A/R, Bookkeeping, invoicing, job costs, customer service, filing, preparation of reports and
telephone inquiries. I helped improve Q.C.& Shipping Departments productivity by adapting to a situation while
properly completing tasks on time either independently or as a team member.
MGE Uninterruptible Power Supplies Systems Inc. – Costa Mesa, California
4/02 To 10/03
T&M Billing Administrator
Uninterruptible Power Supplies
Support was provided to customers for emergency services, warranty, start up, battery replacements and preventive maintenance
for uninterruptible power supplies, inverter rectifiers, power management software, active harmonic conditioners and surge
power compressors in a time sensitive environment. I managed a region of service calls throughout the United States. I was
responsible for increasing team revenue by 37% in six months with total billings of $155,000 a month for month end revenue.
My responsibilities included escalation of customers service issues, billing, processed a heavy a heavy flow of purchase orders,
word processing, data base entries, as well as preparation of reports. I helped determine methods and procedures, recommended
changes to current practices and processes.
EDUCATION
Valencia High School Graduate, Anaheim ROP 2000 – Graphic Design , ISO 9002 Quality Systems Elements, ISO
9002 Employee Awareness, Corrective and Preventive action Database, Introduction to HTML, Beginning and
Intermediate Access, Six Sigma Employee Awareness
Technological Proficiencies
Experienced with MAC, PC, Outlook, Power Point, Microsoft Windows, MS Excel, MS Word, Clarify, AS400,
ADOBE Acrobat, Camtastic, CAM CAD, Vista, Goldmine, and ACT.