2. Plan
10.30-10.45 Welcome and introductions
10.45-11.10 Introduction to social media
11.10-11.20 Introduction to Twitter
11.20-11.35 Break
11.35 -12.35 Twitter
12.35-13.05 Blogging (1)
13.05-13.35 Lunch
13.40-13.55 Blogging (2)
13.55-14.40 Facebook
14.40-14.55 Break
14.55-15.05 Pinterest
15.05-15.30 Strengths and weaknesses
15.30-16.00 Summary
3. What is social media?
“In Web 2.0 terms, this would be a website that doesn't just give
you information, but interacts with you while giving you that
information.”
From About.com: web trends: http://webtrends.about.com/od/web20/a/social-media.htm
4. Above all, customers want to be listened to,
understood, made to feel important, treated
like an individual and dealt with flexibly.
Flickr CC: http://www.flickr.com/photos/wiros/2919397380/
5. How can you help to achieve this using social media?
Social media gives your customers extra
communication channels so they can be
heard
Your customers will have access to
communications channels that allow them
to interact with you and engage in twoway communication
It could also give your customers extra
communication channels that might
appeal more to their learning style or
workflow
6. So how can YOU use social media?
You can use it to market your service
You can start to engage with your
customers
You can find out what your customers
are saying about your services
You can react quickly to queries or
complaints
You can use it to network and create
your own professional networks
You can find ‘stuff’ out quickly
7. Why Twitter?
Why Twitter?
Twitter has nearly 500 million users
Twitter has nearly 500 million users
There are 13 new Twitter accounts per second
There are 13 new Twitter accounts per second
There are 23.8 Million UK users
There are 23.8 Million UK users
Twitter is now ‘news’ and is not going away
Twitter is now ‘news’ and is not going away
Jeff Bullas: http://www.jeffbullas.com/2012/02/13/twitter-approaching-500-million-users/
Jeff Bullas: http://www.jeffbullas.com/2012/02/13/twitter-approaching-500-million-users/
Just how big is Twitter in 2012: http://www.mediabistro.com/alltwitter/twitter-statistics-2012_b18914
Just how big is Twitter in 2012: http://www.mediabistro.com/alltwitter/twitter-statistics-2012_b18914
8. Using Twitter for your professional development
Tell followers about you and
what you do
Find out about new
initiatives quickly
Use your followers as your
knowledge bank
Find and share good practice
and information with peers
9. Why would you use Twitter for your service?
You can engage with users and monitor what is being said
and respond to queries
You can engage with similar organisations
You can raise awareness about your service or events
You can promote your service and share news and updates
with your followers
10.
11. What can you do with a Twitter account?
Retweet
RT @jeffbullas: The World’s 20 Most Popular Facebook Pages bit.ly/dbhnzi
Hashtags
#rnibsocmed, #bbc
Reply
@LisaJeskins thnx for the link
Direct Message (no-one else can read)
@bethanar Here’s my email address …
Mentions
Thanks for the great link @RNIB
Create lists of useful twitter accounts
12. Exercise and group discussion
Create your twitter account and
follow the instructions on your
handout.
In pairs, discuss Twitter and
answer the questions on your
handout.
Flickr CC: US Embassy Tokyo - http://www.flickr.com/photos/usembassytokyo/4744727932/
Feedback to the group.
13. Twitter tools
Hootsuite and Tweetdeck are tools that can help you to organise
multiple accounts and schedule tweets.
Hootsuite – web-based
http://hootsuite.com/
Tweetdeck – desktop download or
web-based
http://www.tweetdeck.com/
14. Jeff Bullas considers
“blogging to be biggest revolution in
publishing since the Gutenberg press.”
Why?
Blogging software is easy to use
Social networks can be use to selfpromote
Low cost and high speed broadband
Low cost pcs and laptops
Flickr CC: David Masters http://www.flickr.com/photos/davidmasters/2516902376/
15. How can you use blogs in the library?
Blog about new books and
materials, library guides, library
skills courses or other events that
you are providing for your
customers
Blog about new developments
and innovations for your peers
and stakeholders
Blogs need to be regularly updated, they shouldn’t be static,
people will switch off.
16. Exercise and group discussion
Have a look at the blogs on your
handout.
In pairs, discuss blogs and
blogging and answer the
questions on your handout.
Feedback to the group.
Flickr CC: genista - http://www.flickr.com/photos/genista/263237928/
17. Facebook
Facebook has 845 million active users
Every 60 seconds 700,000 Facebook
messages are sent
2.7 billion likes are posted every day
Mobile users of Facebook have
increased dramatically
2010 = 63 million, 2012 = 425 million
The average Facebook user has 130
friends and is connected with 80
pages, groups and events
Stats from March 2012
18. Why don’t people want to use Facebook?
Fear of ‘losing control’
Fear of invading users’ space
Fear of too much work and too little time
Fear of mixing personal and professional
Not appreciating how big Facebook is
Believing the ‘hype’
Flickr CC: http://www.flickr.com/photos/85843672@N00/318700028
19.
20. Exercise and group discussion
Have a look at the Facebook
pages on your handout.
In pairs, discuss Facebook and
answer the questions on your
handout.
Feedback to the group.
Flickr CC: genista - http://www.flickr.com/photos/genista/263237928/
21. Exercise and group discussion
Split into 2 groups.
Discuss the strengths and
weaknesses of social media. Use
your flipchart paper to record.
You have 10 mins.
Feedback to the group.
Flickr CC: Project Bamboo - http://www.flickr.com/photos/projectbamboo/2951082320/
23. Strengths and weaknesses of social media
Free and easy to set up
Not a single solution
More and more popular
Not everyone is on it
Appeals to different customers (personality types/learning styles)
Allows for conversations and engagement with customers
Enables you to find out what customers are saying about you
More work (although once initial thinking, planning and setting up
is done, it doesn’t have to take a long time to actually do)
networking sitesbookmarking sitesphoto/videosharing sitesblogs which allow commentswikis
(as opposed to a flat website)
Stories about how I use it and what I get from it – current awareness – articles/bloggers – Pinterest – training – asking for permission to use things. Book chapter. Know more about cilip. And cilip staff. Check twitter about 3x a day, since started using it more aware about librarianship in wider context and more aware of CILIP than ever before. Follow conferences – use it to write ‘notes’ about conferences and share with my followersLearn about new initiatives quicklyAm far too lazy to find all the articles through using databases and then read all the articles I would need to, to be as up-to-date as I am nowAsk questions, get helpBuild networks/meet people2 book chapters – no money from this but increased reputationWhat have you done, where are you going what are you working on – network! They are interested if you’re doing interesting things. They might want to do that too for their service– ask questions/for opinions(and what people think about them)such as useful articles, blog posts, new software etc. Give back too
Here ask for what those that do use it, get out of it, ask those who don’t why not? Twitter temperature – Post it? People reluctant to say? Flip chart it? DemoDemo creating account get them to do it. Follow some people x 2 get list for them on handoutShow blocking toolCompose tweetRetweetDirect message someoneShow where you find mentions/interactionsShow lists and how to do it.
Use different applications to manage accounts, schedule tweets etc.
I blog and I sit next to someone in the office who blogs. Across the office our software developer blogs about what he’s doing for the techies and he’s not a writer like us…, next door my boss blogs for the projects she’s managing. Who do you know who is blogging? In 2004 there were 3 million blogs – as of July 2011 there were 164 million. (write on flip chart) Blogs can be considered the foundation of social media and many blogs are now incredibly successful. The news and comment site the Huffington Post was actually sold to AOL last year for $315 million. Many other successful blogs are now publishing books their own books and selling all sorts of merchandise. (Zooborns, CakeWrecks)Technorati’s has lists of the most popular blogs every day and the top 3 are the Huff Post, Mashable (social media) Gizmodo (science and smart design/tech)
Community building, engagement, showing the people behind the library David Leed King says that for not for profit libraries, ‘your brand is your people’: Library resources: Special projects: Task groups: Reflective writing:
Sue Lawson – no controlsBeth’s quote for some people Facebook is the internet – and if they don’t want to use you in that way they will self selectIt doesn’t take long to set up a facebook page. And it depends on how important you see it – you can do a good job by just going in for 5 mins morning and eveningDon’t. Have separate accounts – very good idea to keep work life and private life separateIt’s ENORMOUS. Everyone else is doing it and you’re missing a trick if you’re not – especially as it’s FREE. Usually people who haven't used it say this and it depends on what you use it for and everyone uses it differently – it’s about individuals and their choices.
Demo? Searching for a couple of pages? Orkney libraries, Grateful Dead archives, LILAC. Explain that it’s not great – but it was easy…hardest thing was re-sizing the logo. Loads of room for improvement. Then get them to do exercise