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David Crossinggum and Sonya Lipczynska Kings College
- 1. David Crossinggum Library Liaison Manager King’s College London
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- 3. King’s College London since 2001 Library Manager (Denmark Hill Campus) King’s College London since 2001 Information Specialist (health schools) 3 Library Liaison Manager (Summer 2014)
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- 8. Faculty meetings Channel feedback Answer and refer emails Work on new initiatives Reading list outreach Email updates for faculties 8 A week in the life of a Library Liaison Manager
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Notes de l'éditeur
- Sonya – introduces
- Sonya – Who we are – the transition from IS to LLM – our previous experiences David – add my experience of coming from CS to into more subject/faculty role
- Liaison is becoming increasingly important and institutions are beginning to remodel their subject librarian teams based on this. There are various models around; King’s decided on a team whose entire remit was liaison, but with a subject focus.
- Sonya Survey Fatigue: Focus Groups – we arranged these but had no one turn up! Getting to grips with a diverse range of complicated issues – eg open access, copyright, research data management… More with less – now we have multiple faculties to liaise with per staff member, rather than one for one. (6 LLMs – 8 diverse faculties) Why would a liaison model support these issues better?
- DC – depending upon the set up of the room (my be speak to your neighbour etc etc)
- During the first year of our new roles, we thought a lot about what liaison meant in the context of our workplace, and came up with the following. As the definition says, our ultimate aim is to facilitate communication and relationships within the university – both within Library Services, and between Library Services and other departments (academic and non-academic).
- DC to describe common duties. DC Mention the importance of understanding the faculties – web trawling helps – speaking with administrators is invaluable Current role, day to day, our strategic plans as a team, direction we are travelling… etc. SWOTS v faculty guides Both of us speak to this
- DC – some historical channels, others we have fostered and uncovered during the year. Describe TEL and the benefits for things such as OA and Reading Lists – TEL reps on your side etc etc
- Sonya Other ways in that can be particularly useful in this heightened climate of students as customers Difficult balance between advocate for Faculty’views and for those of Library Don’t shoot the messenger; things might be unpopular but should be listening to our users Don’t worry too much about offering an ‘unequal service’; human nature is that some will be more engaged with library than others; over time things filter across boundaries
- Sonya Too regular contact / news updates devalue your worth; academics will stop reading what you send e.g. colleagues may think everyone needs to know a particular library is shut; you will probably know better! Tailor information – different (less detailed for senior faculty staff, than for academics who may need the details)?