A presentation on the challenges around BYOD – and more importantly how to make a successful transition to the next-generation workspace that addresses the technology, security, legal and change management aspects.

1. BYOD Business Briefing
May 2012

2. Our BYOD Panel
Stan Sotiropoulos is Data Centre Ross Miller set up the IT department at
Practice Manager at Logicalis, and is GPT Group in his previous role, where
responsible for developing the Logicalis he led a complete transformation of
Virtual Workspace solution. Stan has GPT’s IT environment to support an
worked within the IT industry for more activity-based workplace. After a long
than twenty years and has extensive career at a senior level in Finance and
experience in delivering IT infrastructure IT in Lend Lease and GPT, Ross is now
solutions to organisations, from end user MD at NOI Strategies, a global services
computing, enterprise storage, company, where he assists companies
enterprise management and consulting embarking on programs to deliver the
and support services. workplace of the future.
Stuart Driver is Director, WW Regional Dudley Kneller, Partner at Madgwicks,
IT Operations at Citrix Systems. A specialises in technology, intellectual
member of the Citrix APAC geo property, telecommunications and
executive management team, Stuart is outsourcing transactions
responsible for the IT operations of the in Australia and overseas. Dudley
regional data centres at Citrix (located in advises on all aspects of information
Sydney, Bangalore, London and Silicon technology, intellectual property and
Valley) which support the business telecommunications transactions and
outside of Citrix corporate HQ in advice work. He also advises clients on
Florida.. Having worked in various IT their regulatory obligations including
roles over the past 13 years at Citrix in privacy, spam, data security and
EMEA and Asia Pacific, Stuart was also document retention.
responsible for designing and deploying
Citrix’s BYOC program.
1

3. Logicalis
Virtual
Workplace

4. Trends and Expectations
CIO
• Employee productivity
• Global competitiveness
• Strategic value through TCO
IT: Server Manager
The Evolving • Control, manageability, and security
Workplace • Reduction in new deployments and data center sprawl
Landscape: • Initial purchase and lifecycle costs
 Heterogeneous
end-point devices
IT: Desktop Manager
• Control, manageability, and security
 Mobile workers • Deployment speed and versatility with reduced costs
• Near-native experience
 Geographically
dispersed resources
End User
 Windows 7 migration
• Geographically dispersed users expect LAN performance
 Data leakage and loss • Anywhere, Anytime, Any Device
prevention • Alignment to Existing Desktop Experience
3

5. Market Assessment - Secure mobility is a key CIO Challenge
 Desktop virtualisation a key part of IT strategy
 45% of respondents to Logicalis survey indicate plans within 12
months or part of IT strategy
 44% of respondents to Fujitsu CIO survey indicate “mobile working
solutions” are of High or Top interest
 Desktop virtualisation a “Top 5” technology – 20% users implementing
next 12mths / 40% next 24mths [IDC]
 91% of organisations to have implemented some form of desktop
virtualisation by the end of 2013 [Citrix]
 62% of Australian organisations planning to procure tablets next
12mths (compared to an APAC average of 31%) [IDC]
 Countries like China, Germany, the US, India, Australia and NZ have
the most aggressive client virtualisation deployment plans [Forrester]
 Adoption of BYOD models by major Australian companies like
Suncorp and Qantas
4

6. Traditional PC Challenges
Difficult to Manage
• Standardising on physical desktop is becoming increasingly
complicated
Mobility
• Users want access to everything, everywhere
High TCO
• Low CapEx is offset by high OpEx
• Costly to deploy new software, patches
Difficult to Secure
• Lost or Stolen equipment
• Users fail to backup
Inefficient use of Resources
• Underutilised hardware resources and cannot be shared
• Green IT
5

7. Business Case for Virtual Desktop
Hardware Costs
• Extended the life of desktops or deploy thin clients
Compliance and Data Security
• All data contained and stored in the Data Centre
IT Productivity
• Centrally managed reducing operational administration
Growth
• Instantaneous deploying of new desktops
Resilience
• Virtual Desktops provides fault tolerance and improves DR
Mobility, BYOD and Branch Office Enablement
• Anytime, Anywhere access via a choice of end point devices
6

8. Virtual Workspace Architecture
7

9. Citrix BYOC
Supporting Slides

10. Stuart Driver
Director, WW Regional IT
Operations

11. What our users In the past…
demand
#@!*
$

12. Why offer a BYOC program
• Employee chooses the
laptop & OS
• Same experience as a
managed device
• Reduce dependency on IT
• Self Service via our BYOC
website
• Control the service, not the
hardware

13. Creating a BYOC program
Survey Stipend Corporate Security Program
Your Policies Rules
Employees

14. Start with an internal survey 1 2 3 4 5
Employees were enthused
Employees were enthused
Their choice was outside what IT
Their choice was outside what IT
offered
offered
Willing to take on the added
Willing to take on the added
responsibility
responsibility
Believed they would be more
Believed they would be more
productive
productive
and also happier
and also happier

15. Identify existing cost, then the Stipend 1 2 3 4 5
Review your existing Procure
cost
Image
• Identify your existing Three Year Cost:
Secure
costs $2,500 ~ $2,600
Deploy
• Define the cost savings
Monitor
target
• Offer a stipend that $2,100 Stipend Maintain
motivates employees Back-up
• Align the duration of Retire
the program
• Define proration policy
if someone leaves

16. Review the program with HR and
Legal 1 2 3 4 5
• Do your existing policies apply?
• Our focus was to keep the rules
the same for all
• Policies are in effect for managed
and BYOC devices
We Found That All Existing Policies Did
In Fact, Apply to BYOC Participants

17. From the datacenter to the endpoint 1 2 3 4 5
Citrix NetScaler Access
Receiver Gateway XenApp
SSL VPN ™
Network
Data
Center
Perimeter Firewall
Intrusion Detection and Prevention User Data
Antivirus
(IDS / IPS) Single Sign On
Two-factor Authentication
Web Filtering Active Directory
Threat Management App Virtualization
Desktop

18. Develop the rules, then present the
concept 1 2 3 4 5
1. Manager’s approval 6. Antivirus required on
2. $2,100 stipend for a all
laptop and 3 year BYOC laptops
maintenance 7. Remote connection
3. If you leave the through the Receiver
company before 3 / Access Gateway
years, we will pro- 8. All apps delivered
rate the stipend (online and offline)
4. Return your managed from the datacenter
laptop to your 9. Provision your apps
manager to create a through Receiver™
loaner program 10. All existing corporate
5. BYOC hardware policies apply
issues are addressed
by the vendor

19. BYOC Website

20. Self Service Website
• Program description and rules
• Enrollment
• Getting Started
• Extras
Simple Website
To Assist Users

21. Program Rules Page
1. Manager's approval
2. Receive $2,100 stipend
3. Laptop and 3 year maintenance
4. Return your managed laptop
5. Manager retains returned laptop
6. Vendor addresses hardware
issues
7. Antivirus required
8. Connect via the Receiver™/
Access Gateway
9. Apps provided online and offline
10. All corporate polices apply

22. Enrollment Page
• Review Policy
• Check Agreement Box
• Click Submit
Review + Submit

23. Getting Started Page
• Discount on purchases
• Download the Citrix Receiver and Antivirus
• Section for Windows and Mac
Discounts
Windows + Mac
Citrix Confidential - Do Not Distribute

24. User Experience

25. Download The Receiver
Download the
Receiver from your
website

26. Download The Receiver
• Receiver installs
multiple plug-ins:
• SSL VPN
• Apps & Desktop OS
• Accelerator
• Self-service Plug-in

27. Launch Receiver
• Self-Service Application Store
• Select the Apps yourself
• IT manages the store
Various
Applications

28. User Provisions Their Apps
Create Your Folders
Drag + Drop
Applications

29. Launch Apps
From
• Start menu
• Desktop
• Task bar

30. BYO Consumer Devices

31. Consumer devices
• Consumer technology is useful in the enterprise
• Simple, intuitive and inexpensive
• Users want to bring their device to work
• Beyond BYOC… to BYO-3
42%
34%
16%
6%
Alert me 2%
Empower me
1 2 3 4 5+
How many computing devices do you use on
a daily basis
Worldwide Survey of Corporate Employees
February 2011, Citrix Systems

32. Same infrastructure supports consumer
devices
NetScaler Access
Gateway
SSL VPN
Network
Data
Center
Perimeter Firewall
Web Filtering User Data
Threat Management Single Sign On
Intrusion Detection and Active Directory
Prevention (IDS / IPS) App Virtualization
Desktop

34. Activity Based Workplace
Supporting Slides

35. STRATEGY | TECHNOLOGY | SERVICES
Case Study – the New GPT Work Environment
17 February, 2012
Slide 34 Operational Excellence for Commercial Real Estate

36. What is does the future of Work Space
Look Like?
Activity Based Working is One Solution
• Work anywhere, anytime, anyplace
• Work the way that suits you best
• Judged on outcomes not on being there
• Many varied spaces to collaborate
• Technology enables the workplace
• No Allocated Desks, choose a desk every day to work at
• Clean desk policy
• Paperless (or significantly reduced paper usage)
Slide 35 Operational Excellence for Commercial Real Estate

37. Why Would You Do It?
• Overall reduction in space gives a great economic outcome
• Why pay expensive rent to store paper
• Enables companies to achieve great sustainability outcomes
• Builds collaboration and breaks down silos
• Empowers the workforce by making them accountable for their
own outputs
• Leverages latest technologies to improve efficiencies
Slide 36 Operational Excellence for Commercial Real Estate

38. Technologies Delivered
• Desktop Upgrade including Windows 7 and Office 2010
– Key challenge to remediate all apps to run on Windows 7
• Installed Cisco Wireless Technology to deliver Video
grade wireless to all Staff
• Relocated Data Room to support 6 green star intiative
• Unified Communications coupled with OCS
– Vast majority staff on softphone
• Remote Access to work anywhere anytime
– Using Juniper VPN with 2 factor authentication and Virtual
Desktop
Slide 37 Operational Excellence for Commercial Real Estate

39. Technologies Delivered
• Integrated security single card to access lockers and
printing
• Swipe to Print
• Room Booking System integrated with Outlook
• Audio and Video conferencing, integrated controllers
with lighting
• Wireless Presenter and Electronic Whiteboards
• Sharepoint Doc Management
• Universal Docking Stations
Slide 38 Operational Excellence for Commercial Real Estate

40. BUT… It’s not about Technology
Successfully delivering a fundamental workspace change
means addressing:
• Culture
• Process
• Space
Slide 39 Operational Excellence for Commercial Real Estate

41. The Change Management Process
• Dedicated team of organisational and IT Change People
• Start Early
• Set Programs to engage the business
– e.g. Biggest Loser, Passports
• CEO and Leadership Team Support critical
• Engage the doubters early and constantly
Slide 40 Operational Excellence for Commercial Real Estate

42. Outcomes
• Activity based Workplace
• 350 desks for 322 staff reduced to only 277 desks
• Paper use less than a third
• Paper Storage was more than 900 lineal metres now 300 lineal
metres
• No major outages or technology failures
• 6 Green Star
Slide 41 Operational Excellence for Commercial Real Estate

43. More information on
Logicalis and our Partners

44. Logicalis Overview
Logicalis brings differentiated solutions to address business issues in
the ICT infrastructure space utilising multi-vendor technologies
 Focused ICT infrastructure
provider
 Integrated “architectural
approach” to addressing
business issues
 Differentiated by our support
and managed service
offerings
43

45. Logicalis Capabilities Overview
 Certifications
 Citrix Gold Partner
 VMware Enterprise Partner
 Cisco Gold and “MSCP” Partner
 EMC Velocity “Premier” Partner
 NetApp Gold Partner
 Microsoft Partner (Server,
Virtualisation, UC)
 Vblock (First accredited
Australian partner)
 Cisco Technology Specialisations
 Advanced Routing and Switching
 Advanced Security
 Advanced Unified
Communications
 Advanced Wireless LAN
 Cisco UCS and Cisco ISE
 FlexPod solutions with single
number support (FlexOne)
44

46. Citrix Overview
Citrix Systems, Inc. (NASDAQ:CTXS) Corporate Snapshot
transforms how businesses and IT work and
people collaborate in the cloud era. With  US$2.21B in 2011
market-leading cloud, collaboration,
networking and virtualization technologies,
 260,000 Customers and 10,000 Partners in 100
Citrix powers mobile workstyles and countries
cloud services, making complex enterprise IT
 6,900 Employees in 35 countries
simpler and more accessible for 260,000
organizations. Citrix products touch 75 percent  100% of the Fortune 100 and Fortune Global 100
of Internet users each day and it partners with use Citrix to deliver IT as an on-demand service
more than 10,000 companies in 100 countries.
Annual revenue in 2011 was US$2.21 billion.  75% of Internet users
The workplace of the 21st century is  Year Founded: 1989
undergoing a remarkable transformation,
driven in part by innovation in consumer
 Employees' Choice - 50 Best Places to Work
technology. People are increasingly bringing (Glassdoor, 2012)
the smartphones, tablets and other devices
 Top 50 Most Innovative Companies (Forbes,
they use ubiquitously in their personal lives
into the workplace and expecting the same kind 2011)
of rich, self-service experience they have at  Top 10 Places to Work in Silicon Valley
home. This "consumerization" is driving rapid
change in business and IT, dissolving the lines (Workplace Dynamics, 2011_
between work and play, the office, home or  Top 25 Best Tech Companies to Work For
anywhere in between. Today's "workplace" is
no longer a building you go to; it's wherever
(Business Insider, 2011)
you find inspiration.
45

47. About NOI Strategies
NOI is a global services company Expert Consulting.
that provides expert consulting,
Established in 2002, NOI consists of the top experts in
technology, and outsourcing commercial real estate business process and
services to the world’s leading technologies.
commercial real estate owners,
operators, and investors. Our Technology Leadership.
consultants have deep experience NOI maintains strong working knowledge and partnerships
transforming real estate processes with all of the major software solution providers in our
and applying technology to industry.
improve operations:
Operational Support Services.
NOI has significant expertise in Customized to your operation, our exclusive blend of
delivering state of the art activity domestic and offshore resources will help your company
based work environments. From reduce non-core FTE, increase its depth of capability, and
advice on technology to minimize technology overhead.
organisational change NOI can
Global Enterprise Capability.
assist companies embarking on
programs to deliver the workplace We provide services to global tier-one real estate
of the future companies.
46