MT best practices for price, speed AND quality, as well as Lexcelera’s machine translation case studies and services including training, integration, post-editing and hosted MT
8. Systran introduced Hybrid RBMT/SMT in May 2009 SMT systems seek to add RBMT module A Hybrid RBMT/SMT System? . Different approaches to MT
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10. ▪ Alerts ▪ Customer support ▪ Intelligence/analytics ▪ Help/documentation ▪ Continuous updates and fixes ▪ Courseware ▪ Company intranets ▪ Knowledge bases ▪ User-generated content More content to translate . . Factors driving MT today
11. ▪ C ustomers more likely to buy in their own language ▪ Customers prefer support in their own language ▪ Global employees follow instructions better in their own language ▪ Merged enterprises need terminology and infrastructure standardized across global entities More languages . . Factors driving MT today
12. Need for speed: Continuous updates, simship, online customer support, alerts, time to market… . Factors driving MT today
13. Today companies are re-engineering processes to increase speed and capacity, and reduce costs. . Factors driving MT today “ Translate more content, more languages, do it faster… and for less.” Budget cuts .
14. The strongest companies will emerge from the global recession able to manage more languages and more content at faster speeds and for less cost . Factors driving MT today To do this, they need a new paradigm to break the traditional price vs quality compromise
15. III. Changing the Localization Paradigm If you want speed and quality you have to compromise on price If you want speed and price you h a v e t o compromise on quality . Changing the localization paradigm The Current Paradigm Price Speed Quality Pick 2 only
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18. ▪ Post-editors don’t need to search terms (if well trained) ▪ After training, up to 7000 words per day for human quality, 10,000 for “comprehensibility” ▪ Updates in real time ▪ Twice as fast to post-edit MT output than translate from scratch ▪ Siemens study: 6.28 seconds to translate no match segment 2.44 seconds to translate fuzzy match 3.40 seconds to post-edit MT segment . MT breaks the speed compromise Optimized MT can improve speed .
19. ▪ Bentley Systems Inc, an engineering software publisher serving more than 80% of the top 500 engineering design companies worldwide ▪ Software help/documentation project ▪ 1 million words in sgml files, 50% leveraging, ▪ 20 working days with 4.5 post-editors and 1 linguistic team leader ▪ Turnaround time decreased by one-third, including engineering Lexcelera Case Study . . MT breaks the speed compromise
20. ▪ Intel was able to use MT to push updates to its knowledge base out to customers 10 times more quickly, now publishing new articles in 24 hours, instead of 10 days. Intel Case Study . . MT breaks the speed compromise
21. ▪ Higher productivity post-editing MT than translating so word costs are significantly lower ▪ Terminology may be managed automatically (RBMT) ▪ Online knowledge bases, FAQs, translated in customers’ languages reduce customer support calls, emails ▪ ROI from higher customer satisfaction and increased local sales ▪ Lower internal headcount can manage higher translation volumes . MT breaks the cost compromise Optimized MT can lower costs considerably .
22. ▪ Veolia (CAC 40 company) required rapid translation, ‘understandable quality’ for the adaptation and deployment of SAP within Veolia. ▪ 44 Word documents 17 PowerPoint Presentations A total of more than 490,000 words ▪ 3 post-editors, 1 month Lexcelera Case Study . . MT breaks the cost compromise
23. ▪ Symantec built an in-house system to combine process automation with MT using Systran ▪ Productivity doubled ▪ Costs were cut by 30% ▪ Over three years, translation volumes (80% documentation) grew from 10 million words per year to 30 million without an increase in internal headcount ▪ The actual price of translation was halved in 2.5 years Symantec Case Study . . MT breaks the cost compromise
24. ▪ Pan American Health Organization (PAHO) reduced costs by 33% ▪ European Patent Office makes patent content available ▪ Microsoft, savings of 5% to 25% ▪ Cisco, savings of 50% on Japanese for knowledge base ▪ MBDA, 50-80% gain (useful quality, no post-editing) ▪ Siemens doubled productivity ▪ Intel achieved a call centre deflection rate of 10% Other Case Studies . . MT breaks the cost compromise
25. ▪ Once terminology is defined, the MT engine will apply consistent terminology across all documents ▪ MT erases stylistic/terminology differences among multiple translators ▪ MT optimizes TM leverage from previous translations ▪ Where localization is generally T+P, post-editors make the process T+E+P ▪ Virtuous circle of feedback improves the engine in real-time ▪ Quality improves as the system improves with each successive round of feedback is entered into the engine . MT breaks the quality compromise Optimized MT can improve quality .
26. ▪ “ Contrary to all expectations, using MT in Bentley has improved the translation quality in the pilot projects” ▪ Recent evaluation of German courseware translation: “It was the best translation of courseware I ever read.” Lexcelera Case Study . . MT breaks the quality compromise
27. ▪ Customers report greater satisfaction with the quality of machine translated texts than with no translation (e.g. information available only in the original language). ▪ Symantec: "In a customer care scenario, French and German customers found machine translated documents useful in 50% to 75% of the time.” ▪ Microsoft: on average, 23% found machine-translated articles to be useful vs. 29% for human translation. ▪ Intel: raw MT content was only 3% less successful in answering customer questions (44% vs. 47%) Other Case Studies: MT with no human input . . MT breaks the quality compromise
28. ▪ Microsoft measured higher rates of satisfaction for MT translations of their knowledge base without human input, as below, and concludes: “ It appears that the Spanish users were so happy to have all the articles in their own language that they were willing to overlook the fact that their quality was less than that of human translations. ” Microsoft Case Study . . MT breaks the quality compromise 87% 69% N/A 72% % of customers who thought information is easy to understand 57% 55% 50% 56% % of customers who were helped to solve their issues using KB 73% 79% 86% 71% % of customers who are satisfied with KB US English Permanent Spanish Permanent Spanish Pilot Japanese Pilot
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30. Steps to Optimal Quality . Increasing quality Controlled Language . Optimizing MT Quality Continuous Training Post-Editing Translation Memory Machine Translation
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33. Full Post-Editing ▪ Publishable quality ▪ Terminology generally managed by MT engine ▪ Human effort to make more fluent sentences ▪ Quality metrics: same as with a traditional translation Light Post-Editing ▪ Understandable quality ▪ Terminology generally managed by MT engine ▪ May contain stylistic errors, awkward sentences ▪ Quality metrics: Can it be understood without reading the original? Can customers make informed purchasing decisions? Does it increase access to information? Does this customer support page solve clients’ problems? Does it decrease customer support calls/emails? . Optimizing MT Quality
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36. ▪ Established in 1986 ▪ Entities in Paris and London ▪ More than 2 decades of experience in the translation and localization industry ▪ First company in France ISO 9001 certified for quality ▪ Founder of Translators without Borders ▪ Pioneer in deploying optimized MT for enterprises Lexcelera . . Lexcelera’s MT services