Millgate is a leading UK telecom and IT services provider, serving over 6,000 organizations with £41 million turnover in 2014. They specialize in designing, implementing, and managing customized communication solutions for their customers. Customers are personally served by dedicated account managers and support teams, for which Millgate is renowned for its excellent customer service and high retention rates. Millgate invests heavily in training to ensure technical support teams meet the highest standards.

2. About Millgate
We are a leading Telecom & IT integrator
providing fully managed ICT solutions.
In 1996 we opened our first office providing managed
Telecom & IT services to local businesses. Today we serve
over 6000 organisations nationwide with a group turnover
of over £41 million in 2014 and are ranked as one of the top
100 providers in UK.
We specialise in designing, implementing and managing bespoke
communication solutions. We hold accreditation and strategic
partnerships with leading global vendors.
By choosing Millgate, you will be personally served by
one of our account managers and the in-house support
and engineering team. We are renowned for our fully
managed account service, quality customer experience
and high customer retention. Quite simply our
customers keep coming back to us.
We invest heavily in training and
development ensuring our
support teams are accredited
to the highest standards of
technical service excellence.
Our mission is
“to provide exceptional service to
enhance our clients’ business by
connecting people & information
seamlessly and effectively.”

3. Portfolio Overview
IT
Consultancy
Network &
Cabling
IT
Software
IT
Hardware
Design &
Installation
IT
Infrastructure
Cloud
Audio
Visual
Calls
& Lines
Data &
BroadbandMobility
Telephone
Systems
Video
&Voice
Conferencing
Unified
Communication
Call
Recording
Repair
Center
Pre-sale
Support
ITMaintenance
Service
24/7Service
Help Desk
Data
Recovery
Full
Managed
Service
Monitoring
& Health
Checks
IT Disposal
ITSolutions
Connect
ITSupport
Office
Relocation

4. Our Growth
£7.45
£9.96
£11.81
£13.89
£18.44
£22.83
£26.81
£35.62
£42.10
£-
£5.00
£10.00
£15.00
£20.00
£25.00
£30.00
£35.00
£40.00
£45.00
FY2007 FY2008 FY2009 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015
Millions

5. Our Growth Forcast
£50.00
£60.00
£70.00
£80.00
£90.00
£-
£10.00
£20.00
£30.00
£40.00
£50.00
£60.00
£70.00
£80.00
£90.00
£100.00
FY2016 FY2017 FY2018 FY2019 FY2020
Millions

6. Became
Cisco
Select
Partner
Became
Microsoft
Silver
Partner
1996
Managing Director
Chris Calvert
opened Millgate's
first office in
Yorkshire.
2005 2015
Achieved IBM
Business
Partner status
Achieved HP
Gold Partner
status
Received
grant funding
from Yorkshire
Forward
Opened the
first Millgate
Eco Data Centre
at Genesis
Business Park
Sales Director
Chris Headon
Joined Millgate
Relocated to new
office in Sheffield
Vantage Park
Director Sam Bell
joined Millgate’s
business telecom
division "Millgate
Connect"
Opened an
on-site
mobile phone
and tablet
repair center.
Opened a
regional sales
& service
office in
Manchester
Sales
reached
£41million &
purchased
a new office
Became
ShoreTel's
Authorised
Champion
Partner
Became
Mitel
Authorised
Partner
Became
one of the top
100 VARS in UK
Became
VMware
Partner
Became
Citrix
Partner
Became
Truphone Strategic
Partner
Launched
the first Sales
Academy
Team
Became
Symantec Silver
Partner
Became
DELL Preferred
Partner
Became
Avaya Authorised
Partner
Became
Lenovo
Business Partner
MSP
Became
BT Wholesale
Partner
Became
Oracle Gold
Partner
Access
Accounts
Dealer
SAP
Intergration
Millgate
Timeline

7. Our Accreditations & Partners
GOLD PARTNER

8. Our Customers

9. What our Customers think of us?
“Millgate provide us with an exceptional level of customer
service. We like the personal service and the money saved
with their account management service. Tracy our account
manager is very pro-active and recommends the correct
bolt-ons that make us good savings.”
David H. | Managing Director | Euro Tran Despatch
“My experience with Millgate has enabled me to concentrate on my day-to-day job, rather
than have to worry about being ripped off or over charged by a supplier. I also know that if I
need quality technical engineering work at last minute. Millgate will find a way of meeting my
expectations and deadlines.”
James T. | Head of IT Services| St Columba’s College
“I have been dealing with Millgate for 5 years now and
have never been let down. Every enquiry has been handled
efficiently and Millgate has always been the best value.”
Andrew H. | Engineering Manager | Mouchel
“We migrated to Millgate for our mobiles, lines and calls
as well as 120 ADSL lines. Every single person I have dealt
with in Millgate has been exceptionally helpful and friendly.
Where we did have problems, the Millgate team worked
tirelessly to support us.”
Luke K. | IT & Systems Manager | SACO
“Millgate have been a very valuable partner for the Liverpool
Everyman project and for the day to day IT requirements for
LMTT. Being able to trust our account manager and know
that there is an experienced and professional group of
engineers within the solutions team that are just a phone
call away has meant we have tailored IT solutions and
support at very competitive prices.”
Mark D. | IT Services Manager | LMTT (Liverpool
Everyman Theatre)
“Millgate value the customer’s relationship with their
suppliers, and that is reflected in the professionalism of their
interactions. The bottom line is that they make sourcing
easier and help to get to savings faster.”
David L. | IT Projects Manager | B&M Retail Limited
“Our account Manager at Millgate always provides an
excellent service and has reduced our IT and Telecoms
expenditure considerably.”
Stuart B. | IT Manager | Vets 4 Pets

10. Customer Service
You will be personally served by one of our account
managers and the support team, making sure that
everything runs smoothly.
We are renowned for our quality customer service
and high retention rate - We thrive on satisfying and
retaining our clients.
We invest heavily on training our employees to ensure
that they deliver the best service and solutions possible.
EXCELLENT
CUSTOMER
SERVICE
2014

11. Customer Service Charter
We are connected...
Customer Service
Charter
Customer Service Charter
The Customer Service Charter sets out our commitment to delivering a high standard of customer service. It outlines the type of
service we aim to provide, how to contact us and give us feedback, particularly if anything goes wrong and how you can assist us
to better serve you.
Key Commitments
We will continuously work towards improving the standards of service and our company’s relationship with you will be guided by
the following principles:
a. Accountability
i) We will ensure all our products and services comply with the relevant laws and regulations of the U.K.
ii)
b. Fairness
i) We will act fairly and reasonable towards you in a consistent and ethical manner.
ii) We will establish a clear set of procedures to ensure that any dispute between us will be resolved fairly and quickly. For more
details on our complaints procedure, please ask for a copy of the procedure which will be sent to you.
c. Privacy
i)
information. Your company information will not be revealed unless other wised authorised by you or required by law to do so.
ii) We will not use your personal information for our own marketing purposes if you inform us that you object to this practice.
iii) We will comply at all times with the provisions of the Personal Data Protection Act 1998.
d. Reliability
i)
ii)
handset recalls.
e. Transparency
i) We will provide you with clear, relevant and timely information to help you make informed decisions about our products and
services, where applicable we will provide terms and conditions or certain services.
ii) We will provide information clear and free from jargon.
iii) We will inform you, through various channels (e.g. by email, by telephone, by post and in person) you can also contact us for
information or to provide feedback through these channels.
Standards of Service
have set out the below SLA’s which you can expect us to deliver the respective services.1. Customer Service
We aim to resolve phone enquiries promptly:
• We try to resolve all enquiries on the 1st call.
• If a follow up call is required we aim to resolve these within 24 working hours.• Where an enquiry is complex, this will be escalated to a Manager who can deal with the enquiry, if the enquiry cannot be dealt
with satisfactorily then the Manager must provide a time frame within which a response can be made.We aim to resolve all written enquires promptly:
• We will respond to any written enquires within 2 working days.• Where an enquiry is complex, we will aim to resolve the enquiry within 5 working days.• If an enquiry cannot be resolved within 5 working days, we will write to you again with a new SLA in which the enquiry will
be resolved.
We aim to resolve all email enquiries promptly:
• We will respond to all emails within 2 working hours.
• We aim to resolve all enquiries within 24 working hours.
• Where an enquiry is complex, this will be escalated to a Manager who can deal with the enquiry, if the enquiry cannot be dealt
with satisfactorily then the Manager must provide a time frame within which a response can be made.
We set to resolve any problems within 24 working hours:
• Depending on the nature of the issue this can sometimes exceed the service level, but we will always keep you updated of
the progress of the problem.
If you have any feedback which will improve our service to you then please tell us so we can change it.
2. Network Service Level Agreement (SLA)
Account Changes:
(Bolts ons, SIM Swaps, Usernames, Roaming)
• All enquires will be sent to the network and all changes will be made within
24 working hours
Credit Check
• Credit checking between 1-10 connection – 24 to 48 working hours
• Credit checking over 10 connections – 72 working hours
New Connections
• Connecting between 1-10 will be complete in 24 to 48 working hours
• Connecting over 10 will be complete within 72 working hours
Ports
• Porting between networks – 24 to 48 working hours
Upgrades
• Upgrading between 1-10 connection – 24 to 48 working hours
• Upgrading over 10 connections – up to 72 working hours
Credits
• Any credits will be credited to the customer’s account within 30 days
Billing Query
• All billing queries can take 5 working days, any complex billing queries can
take up to 30 days
Replacement SIM Cards
• You will receive a replacement SIM card the next working day
Number Change
• All requests to change a current number to a new one can take up to 5
working days
Replacement Bills
• If you require a copy of a previous bill, you will receive this within 5 working
days
Bill Analysis
• General bill analysis will be completed within 24 to 48 working hours
• More complex bills can take up to 7 working days
•
•
Lost and Stolen bars
• Any reports for lost and stolen bars will be dealt with immediately
Replacement handsets (Faulty)
• Orange – if you have 24 hour faulty replacement then you receive a new
handset within 24 working hours
• O2 – A replacement will be sent to you within 48 working hours
• SIM free handset – the replacement process varies depending on the hand-
set, but we will advise you on the process upon your initial call
Account Transfers
• If you require to move your numbers to a new account name, this will be
processed on the customers next billing date
How to contact us
services. Please do not hesitate to contact us if you have any questions as we are here to help.Address
Millgate Connect Limited
7 Vantage Drive
Tinsley
S9 1RG
Telephone Number
0114 242 7310
Fax
0114 243 9691
Email
connect@millgate.co.uk
day in case of emergencies.
Customer Care:
Name
Tracy Carr or Chris Kelsall
Phone
0114 242 7349
Email
tracy.carr@millgate.co.uk or chris.kelsall@millgate.co.uk
Name
Mobile
Our Customer Service Charter outlines how we will look after
your account including the service levels we provide.

12. Our Service
Fully-managed ICT Solutions
We understand how important effective ICT management is in a
successful business. That’s why we offer a fully-managed solution.
We analyse, design, implement and manage your bespoke ICT
solution.
Voice and Data
We offer an end-to-end fully-managed service for all mobile
network operators, landline, broadband, data services and
telephone system manufacturers.
IT Solutions and Support
WeprovideandmanageallaspectsofyourITservicesfromconsultation,
supply, installation to support. Using the latest developments in
technology we guarantee to make your IT & Communication infrastructure
more productive and cost effective.

13. IT Solutions
• IT Consultation
• IT Hardware
• IT Software
• IT Network & Data Cabling
• IT Design & Installation
• IT Infrastructure
• Cloud-based Technology
• Audio Visual Systems

14. IT Support
• Pre-sales Support
• Fully Managed Service
• 24/7 Service Help Desk
• IT Maintainance Service
• IT Monitoring & Health Checks
• Data Recovery
• IT Disposal
• Office Relocation

15. Cloud Services
• Colocation
• Collaboration
• Online backup
• Virtual Data Centre
• Workplace Recovery
• Hosted Desktop

16. Enterprise Mobility
Complete Customer Lifecycle Management
USER
DEVICES
NETWORKS
NETWORKS
MOBILEAIRTIME
DEVICEMANAGEMENT
TARIFF MANAGEMENT
COSTOPTIMISATION
APPLICATIONS

17. Enterprise Mobility
NETWORKS
MOBILE
AIRTIME
DEVICE
MANAGEMENT
TARIFF
MANAGEMENT
COST
OPTIMISATION
• Management of network performance
• Roll out of updates and roadmap
• Fault reporting and monitoring
• Provision of tariffs and bolt-ons
• Usage monitoring and tariff refresh
• Support for international and roaming
• Supply, setup, service, delivery
• Repair, replace, finance
• MDM setup and support
• New tariff roadmap to 5G
• Full management of end user experience
• Reporting by user and by department
• Monthly usage analysis and audit
• Cost reduction through effective data
analytics

18. Enterprise Mobility Solutions
• Business Mobile and Data
• Mobile Broadband
• Fixed/ Mobile Convergence
• Business Applications
• Mobile Device Management
• M2M Data Solutions
• Vehicle and Asset Tracking
• Lone Worker Solutions
• Repair Centre
• Tariff Audit & Cost Management

19. Unified Communication & Collaboration
• IP PBX Telephone Systems
• Hosted / Virtualised PBX
• VoIP Telephone Systems
• System Design and Installation
• Support & Maintenance
• Design, Implementation & Training

20. • Calls and Line Rental
• Hosted Telephony
• IP Voice Solutions
• SIP
• Inbound Call Management
• Contact Centre & IVR
• Call Recording
GammaBusiness Communications
Fixed Line Services

21. Network & Connectivity Services
• Business Internet
• Leased Lines
• EFM
• FTTC
• WAN
• MPLS/VPN
• Bandwidth Management
• Data Centre Connectivity
ADSL
MIN MAX
Mbps
EFM

22. Proposed Poundland
Enterprise Mobility Project
• Migration of voice and data only airtime users
• Mobile Device Management for existing hardware fleet
• Complete Customer Lifecycle Management
• Device Repair & Replacement Service Offer
• Airtime Provision & Management
• Roadmaps to Enterprise Mobility

23. Connect
current charges per handset
28 handsets analysed over 1 month to 22/01/2013
Handset
InactiveDevices?
Voice
Data
B/berryEnterprise
B/berryInternet
Current Tariff
Rental Call Charges
Discount
Net Bill After
Any Discount
07734344505
Vodafone Voice Tariff Sharer + iPhone
£21.31
£5.62
£0.00
£26.93
07734344506
Vodafone Voice Tariff Sharer + iPhone
£21.31
£0.00
£0.00
£21.31
07734344508
Vodafone Voice Tariff Sharer
£12.80
£33.85
£0.00
£46.65
07734344510
Vodafone Voice Tariff Sharer
£12.80
£8.77
£0.00
£21.57
07734344512
Vodafone Voice Tariff Sharer
£12.80
£43.39
£0.00
£56.19
07734344513
Vodafone Voice Tariff Sharer
£12.80
£2.01
£0.00
£14.81
07734344514
Vodafone Voice Tariff Sharer
£12.80
£0.00
£0.00
£12.80
07734344515
Vodafone Voice Tariff Sharer + iPhone
£26.31
£2.21
£0.00
£28.52
07734344517
Vodafone Voice Tariff Sharer + iPhone
£21.31
£0.10
£0.00
£21.41
07734344534
Vodafone Voice Tariff Sharer + iPhone
£21.31
£11.18
£0.00
£32.49
07734344537
Vodafone Voice Tariff Sharer
£12.80
£0.00
£0.00
£12.80
07734344538
Vodafone Voice Tariff Sharer
£12.80
£28.59
£0.00
£41.39
07734344539
Vodafone Voice Tariff Sharer
£12.80
£3.03
£0.00
£15.83
07734344542
Vodafone Voice Tariff Sharer + iPhone
£26.31
£9.17
£0.00
£35.48
07734344544
Vodafone Voice Tariff Sharer
£12.80
£0.00
£0.00
£12.80
07734344551
Vodafone Voice Tariff Sharer + iPhone
£21.31
£9.33
£0.00
£30.64
07734344555
Vodafone Voice Tariff Sharer
£12.80
£0.62
£0.00
£13.42
07734344560
Vodafone Voice Tariff Leader
£170.00
£1.45
£0.00
£171.45
07734344561
Vodafone Voice Tariff Sharer + Data
£20.30
£0.92
£0.00
£21.22
07734344562
Vodafone Voice Tariff Sharer + iPhone
£21.31
£1.86
£0.00
£23.17
07734344563
Vodafone Voice Tariff Sharer
£12.80
£19.02
£0.00
£31.82
07734344567
Vodafone Voice Tariff Sharer
£12.80
£3.20
£0.00
£16.00
07734344575
Vodafone Voice Tariff Sharer
£12.80
£0.00
£0.00
£12.80
07734344611
Vodafone Voice Tariff Sharer + iPhone
£21.31
£0.00
£0.00
£21.31
07734344617
Vodafone Voice Tariff Sharer + iPhone
£21.31
£1.84
£0.00
£23.15
07734344627
Vodafone Voice Tariff Sharer
£12.80
£19.32
£0.00
£32.12
07734344799
Vodafone Voice Tariff Sharer
£12.80
£4.86
£0.00
£17.66
07826870245
Vodafone Voice Tariff Sharer
£12.80
£0.00
£0.00
£12.80
Totals
£618.20
£210.34
£0.00
£828.54
2 out of 28 devices appear to be inactive
TOTAL COST
£828.54
ANNUALISED COST
£9,942.48
Tariff Audit and Usage Analysis
We provide a full audit of your existing communications. Existing
tariff and call data will be analysed by our team of data analytic
experts.
Using sophisticated data analytics software, the exact usage data
is overlayed against all UK mobile network tariffs and bolt-on
options to present the most cost effective solution for your usage
profile.
Connect
executive summary
Customer: Hilco UK
Connections: 87
Current Tariffs: Vodafone - Various Tariffs
Current Charges
monthly annually
For all connections:
£7,236 £86,829
Average per connection (ARPU):
£83
£998
Most Competitive Alternative
monthly annually
For all connections:
£4,233 £50,793
Average per connection (ARPU):
£49
£584
Financial Saving
monthly annually
For all connections:
£3,003 £36,036
Average per connection:
£35
£414
EE Corpora
£50,792.68
CURRENT S £86,829.12
Orange Bu
£95,504.80
Orange Bu
£96,847.12
Based on the analysed bills, a saving of 42% (or £36036 per year) would be achieved on the optimum
tariffs. A detailed breakdown of the recommended tariffs is shown in Part 7.
£0
£20,000
£40,000
£60,000
£80,000
£100,000
EE Corporate Shared
CURRENT SPEND
Orange Business Sense 2 yrs (free national calls)
Orange Business Sense 2 yrs (free Orange-Orange calls)
Connect
breakdown of current calls & charges
For period of 3 months:
Minutes
% of Minutes
Current Cost
% of Cost
Current Rental Charges
n/a
n/a
£8,471.06
39%
Main UK Voice CallsNational Calls
8,275
26%
£1.50
0%
Company Mobiles
2,778
9%
£0.30
0%
3 Mobiles
71
0%
O2 Mobiles
3,688
11%
£3.90
0%
Orange Mobiles
1,458
5%
£6.30
0%
T-Mobile Mobiles
772
2%
Vodafone Mobiles
2,823
9%
£0.50
0%
Voicemail Retrieval
862
3%
Standard Text Messages
n/a
n/a
Other
International Calls
2,292
7%
£295.43
1%
International Text Messages
n/a
n/a
£85.88
0%
Roaming Calls & Texts
7,174
22%
£4,283.84
20%
Other Calls & Texts
2,071
6%
£338.84
2%
Data
n/a
n/a
£8,219.73
38%
Discount
n/a
n/a
n/a
Total
32,264
£21,707.28
Average per connection
371
£249.51
Notes:
1. All charges exclude VAT2. 'Current Rental' includes any charges for itemised billing
3. 'National Calls' includes calls to UK numbers beginning '01' or '02'
4. ‘Company Mobiles’ means calls between the handsets which have been analysed for this report.
5. Where the mobile network called cannot be identified from the billing information, we assume that
the call is to the network originally owning the number range.
6. 'International' means any call from the UK to another country
7. 'Roaming' means any call made or received by the handset while the user is abroad
8. 'Other' includes calls to Directory Enquiries, 0845, 0870 and Premium Rate numbers as well as
Premium Text or Information Services
Connect
called minutes split by destination & time
most dialled numbers
Dialled
Called
% of
Dialled
Called
% of
Number
Mins
Mins
Number
Mins
Mins
Incoming call
2,006
6%
01766590255
805
2%
121
862
3%
02073172050
783
2%
01766590255
805
2%
02089347061
545
2%
02073172050
783
2%
01926880717
294
1%
07879105659
713
2%
01892527117
261
1%
07738124089
616
2%
01423500440
251
1%
02089347061
545
2%
01416203985
248
1%
353868622222
476
1%
01926859304
245
1%
442073172050
434
1%
01642767565
208
1%
08444737373
419
1%
01277214818
203
1%
Total
7,658
24%
Total
3,842
12%
This table shows the ten numbers called most
by all connections:
This table shows the ten LANDLINE numbers
called most by all connections:
26%
9%
27%
3%
7%
22%
6%
National (26%)
Company Mobiles (9%)
Other Mobiles (27%)
Voicemail (3%)
International (7%)
Roaming (22%)
Other (6%)
74%
16%
10%
Peak (74%)
Off-Peak (16%)
Weekend (10%)
ConnectUsage below is for a period of 1 m
Minutes
Handset
MinutesAnalysed
07734344505
803
07734344506
5
07734344508
262
07734344510
424
07734344512
1,729
07734344513
402
07734344514
0
07734344515
141
07734344517
243
07734344534
167
07734344537
19
07734344538
384
07734344539
354
07734344542
135
07734344544
0
07734344551
240
07734344555
242
07734344560
389
07734344561
17
07734344562
98
07734344563
542
07734344567
145
07734344575
11
07734344611
107
07734344617
144
07734344627
109
07734344799
255
07826870245
0
TOTALS
7,364
call profile per handset
month
Peak
Off-Peak
Weekend
National
CompanyMobiles
O2
Vodafone
T-Mobile
Orange
Three
Voicemail
International
Roaming
Other
CompanyTexts
StandardTexts
UKData(MB)
RoamingData(MB)
78%
4%
18%
13%
6%
3%
74%
0%
2%
0%
1%
0%
0%
0%
4
35
0
0
100% 0%
0%
63%
0%
0%
37%
0%
0%
0%
0%
0%
0%
0%
3
0
0
0
60%
22%
19%
10%
15%
14%
29%
1%
21%
4%
2%
0%
0%
4%
15
350
0
0
73%
13%
14%
11%
71%
1%
6%
4%
4%
0%
2%
0%
0%
0%
39
93
0
0
53%
14%
33%
5%
31%
40%
8%
11%
4%
1%
0%
0%
0%
1%
53
362
0
0
45%
32%
23%
5%
90%
4%
1%
0%
0%
0%
0%
0%
0%
0%
0
1
0
0
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0
0
0
0
93%
6%
0%
76%
3%
16%
0%
0%
0%
2%
3%
0%
0%
0%
1
20
0
0
80%
3%
17%
23%
45%
3%
23%
1%
0%
0%
5%
0%
0%
0%
21
25
0
0
62%
18%
20%
39%
7%
7%
18%
6%
1%
6%
15%
0%
0%
2%
6
88
0
0
100% 0%
0%
33%
11%
50%
0%
0%
6%
0%
0%
0%
0%
0%
0
1
0
0
75%
9%
16%
9%
8%
20%
43%
10%
9%
0%
1%
0%
0%
0%
8
226
0
0
74%
3%
23%
19%
36%
11%
8%
14%
5%
5%
0%
0%
0%
1%
11
65
0
0
71%
10%
19%
8%
2%
46%
3%
3%
0%
0%
4%
0%
0%
32%
4
104
0
0
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0
0
0
0
76%
10%
15%
14%
43%
7%
27%
1%
1%
0%
6%
0%
0%
2%
18
78
0
0
73%
10%
17%
24%
52%
4%
0%
3%
10%
2%
4%
0%
0%
0%
26
17
0
0
74%
11%
15%
14%
69%
1%
1%
3%
6%
6%
0%
0%
0%
0%
18
24
0
0
94%
0%
6%
24%
20%
54%
0%
0%
0%
0%
3%
0%
0%
0%
2
40
0
0
89%
0%
11%
18%
5%
21%
26%
2%
12%
9%
7%
0%
0%
0%
3
12
0
0
79%
0%
21%
17%
7%
2%
0%
1%
63%
0%
0%
0%
0%
10%
6
74
0
0
96%
4%
0%
67%
3%
20%
7%
0%
4%
0%
0%
0%
0%
0%
3
83
0
0
100% 0%
0%
36%
0%
24%
11%
12%
15%
0%
2%
0%
0%
0%
0
1
0
0
98%
1%
1%
64%
6%
5%
2%
4%
5%
9%
5%
0%
0%
0%
1
11
0
0
90%
7%
2%
28%
6%
59%
0%
0%
0%
0%
6%
0%
0%
0%
7
54
0
0
58%
11%
31%
24%
28%
0%
14%
1%
0%
28%
0%
0%
0%
5%
18
200
0
0
79%
14%
7%
14%
42%
10%
12%
15%
5%
0%
3%
0%
0%
0%
5
21
0
0
100% 0%
0%
100% 0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0
4
0
0
70%
11%
20%
16%
31%
17%
17%
5%
9%
2%
2%
0%
0%
2%
272
1989
0
0
Call Time Periods
Called Destinations (% of Minutes)
Texts & Data Usage
Connect breakdown of alternative tariffs

24. 3G & 4G Coverage
Checker
We provide full coverage checking service for all
UK networks.

25. Account Implementation
The transfer to Millgate will run seamlessly and will be fully project-
managed by a Prince2 accredited service delivery manager.
On-site support for end user setup is available from our in-house
accredited engineering & support teams.

26. Online Billing & Service Manager
Access to Online Billing Manager allows you to monitor and report
statistics by user, department or account.
Automatic reports and usage statistics can be set up, to ensure you
are in full control.

27. Ablility to set up usergroups, cost centres and usage watchpoints.
Online Billing & Service Manager

28. Service Desk & Support
Support & Service
Once your account is set up your account manager will complete a
30 day account review which will measure our performance against
the Service Level Agreement.
All service requests are handled by your dedicated desk-based
account manager. We pride ourselves on our market leading
customer service and account management team.
We operate a 24/7/365 service desk for telephone support.
In addition, your named account manager is available from
9am to 5pm, Monday to Friday. Powered by SAP Business
One, all service tickets are logged on our ERP platform with our
guarenteed SLA response and fix times.
24/7/365

29. Monthly Account Management & Cost Reduction
Landline
Vodafone
Cross Network
Non Geo
International
Roaming
Texts
Data
Connect
Example: Out of Bundle Call Charges
Using our in-house data analytics system and SAP Business One Platform we will prepare a monthly proactive usage report for
you. Monthly recommendations are made for tariff optimisation and cost reduction by matching usage data against the most
cost effective tariffs and bolt-ons available.
TELECOM
BILL
£14,000
TELECOM
BILL
£14,000
TELECOM
BILL
£14,000

30. Thank You
Millgate is about connecting efficiently with our clients, partners and employees by providing
honest service and communication…
We value all our relationships.