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                                                                        H E SO C IAL M E D IA WAY
                       VACATI O N I NG T
                            How Travelers Use Social Media and Mobile Technology Before, During, and After a Vacation
                             Social media and smartphones have disrupted a host of industries, and travel is no exception.
                             Social sites and mobile tech have changed the way the average American prepares for, participates
                             in, and recovers from a vacation. Here’s what today’s tech-optimized vacation looks like.




PREPARING FOR TAKEOFF


Finding Inspiration Through Social Media
Travelers can find vacation inspiration in most places, but social media is
growing to be a top source.
                                                                                                                 Top Sites for Vacation Inspiration

                                                                                                                                                                      29%

                                                                                                                                                                      14%

                                                                                                                                                                      6%

                                                                                                                                                                      4%
                                                                                                                 Percentages reflect portion of those taking a summer
                use social media for
52%             summer vacation inspiration.
                                                                                                                 vacation who plan to use each site for inspiration according
                                                                                                                 to a survey by Allianz Global.




Planning and Booking the Getaway on Mobile
Mobile devices are quickly becoming pocket travel agents. ComScore reports that
between December 2011 and February 2012, 51 percent of smartphone users
accessed flight and/or hotel content, with 4 in 5 users accessing both.

Top Mobile Flight-Related Activities while Planning a Trip                                                              Top Mobile Hotel-Related
                                                                                                                        Activities while Planning a Trip
                                                 Checked airfare prices.                                                Looked up hotel address or directions.
                                                                                                     26%
                                                                                                                                                             29%
                                                 Looked up a phone number (e.g., airline).
                                                                                                    25%                 Researched things to do at the destination.
                                                                                                                                                      23%
                                                 Checked flight schedules.
                                                                                                    25%                 Read a hotel review.

                                                 Researched airport information.                                                                    22%
                                                                                                24%                     Compared hotel prices and availability.
                                                 Received price alerts for flights.                                                               21%
                                                                                        19%
                                                                                                                        Booked a hotel room.
                                                 Booked a flight.                                                                              18%
                                                                                      18%
                                                                                                                        Received price alerts for hotels.
                                                                                                                                               18%
Building Excitement through Facebook
Once a trip is booked, social media users turn to Facebook to post about
their upcoming trip and find more information about their destination.




              52% “liked” a page                                                                                                 59% posted a status
              specific to an upcoming vacation.                                                                                  about an upcoming vacation.




BON VOYAGE!

Mobile Use Changing Flyers’ Habits
According to TripAdvisor, the percentage of travelers using their mobile
devices to check flight status or check in for a flight nearly doubled over
the last year.

Travelers Using a Mobile Device                                                        Travelers Using a Mobile Device
to Check Flight Status                                                                 to Check In for a Flight




         30%                   50%                                                             17%                 30%
         2011                  2012                                                            2011                2012




Americans Stay Social while on Vacation                                               A Rising Tide of Mobile Use while Traveling
According to a Marriott survey of 1,000 consumers, American travelers                 According to a global Frommer’s Unlimited survey of 1,700 people, between
can’t seem to take a vacation from social media while they’re traveling.              2010 and 2011 the percentage of those likely to use their mobile devices
                                                                                      while traveling jumped from 27 percent to more than half of all adults.

Among traveling social media users                                                    Adults Likely to Use Mobile Devices while Traveling


                                                                                       18-to-34-Year-Old Adults                      72%
                                                                                       All Adults                    52%



74%          use social media
             while on vacation            27%          use it the
                                                       same amount

A Variety of Mobile Travel Uses
Armed with a smartphone, tech-savvy travelers perform a number of tasks for
information, reference, or entertainment.

Top Ways Travelers Use Mobile Devices on Vacation




             68%                                48%                                46%                              30%                                     25%
         Keep in touch.                    Take pictures                   Schedule wake-up                 Make reservations.                    Find directions
                                             or video.                          times.                                                             to attractions.

Other Ways Travelers Use Mobile on Vacation


                        Look up reviews                           Translate languages                      Play games                                Calculate tips
                        for local businesses


BACK TO THE GRIND

Vacation in Review                                                                                  Sharing Vacation Memories
Once travelers are back from their trips and settling back into their daily                         Gone are the days of in-person vacation slide shows. Social
routines, Lab42 reports that many social media users take time to write                             media users post their vacation photos online for friends and
and post reviews about their experiences.                                                           family to see instantly.

After returning from a vacation …                                                                   After returning from a vacation …




46% post hotel reviews.


                                                                                                           55%
                                                       40%         post activity
                                                                   or attraction reviews.
                                                                                                           “like” Facebook pages
                                                                                                           specific to a vacation.




                                                                                                           76%
                                                                                                           post vacation photos to a
                                                                                                           social network.
                40% post restaurant reviews.



                                                                                                                                        mdgadvertising.com
SOURCES: MARRIOTT, TRIPADVISOR, FROMMER’S UNLIMITED, COMSCORE, ALLIANZ GLOBAL ASSISTANCE USA                                      twitter: @MDGadvertising

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Vacationing the Social Media Way [Infographic]

  • 1. by: @MDGadvertising H E SO C IAL M E D IA WAY VACATI O N I NG T How Travelers Use Social Media and Mobile Technology Before, During, and After a Vacation Social media and smartphones have disrupted a host of industries, and travel is no exception. Social sites and mobile tech have changed the way the average American prepares for, participates in, and recovers from a vacation. Here’s what today’s tech-optimized vacation looks like. PREPARING FOR TAKEOFF Finding Inspiration Through Social Media Travelers can find vacation inspiration in most places, but social media is growing to be a top source. Top Sites for Vacation Inspiration 29% 14% 6% 4% Percentages reflect portion of those taking a summer use social media for 52% summer vacation inspiration. vacation who plan to use each site for inspiration according to a survey by Allianz Global. Planning and Booking the Getaway on Mobile Mobile devices are quickly becoming pocket travel agents. ComScore reports that between December 2011 and February 2012, 51 percent of smartphone users accessed flight and/or hotel content, with 4 in 5 users accessing both. Top Mobile Flight-Related Activities while Planning a Trip Top Mobile Hotel-Related Activities while Planning a Trip Checked airfare prices. Looked up hotel address or directions. 26% 29% Looked up a phone number (e.g., airline). 25% Researched things to do at the destination. 23% Checked flight schedules. 25% Read a hotel review. Researched airport information. 22% 24% Compared hotel prices and availability. Received price alerts for flights. 21% 19% Booked a hotel room. Booked a flight. 18% 18% Received price alerts for hotels. 18% Building Excitement through Facebook Once a trip is booked, social media users turn to Facebook to post about their upcoming trip and find more information about their destination. 52% “liked” a page 59% posted a status specific to an upcoming vacation. about an upcoming vacation. BON VOYAGE! Mobile Use Changing Flyers’ Habits According to TripAdvisor, the percentage of travelers using their mobile devices to check flight status or check in for a flight nearly doubled over the last year. Travelers Using a Mobile Device Travelers Using a Mobile Device to Check Flight Status to Check In for a Flight 30% 50% 17% 30% 2011 2012 2011 2012 Americans Stay Social while on Vacation A Rising Tide of Mobile Use while Traveling According to a Marriott survey of 1,000 consumers, American travelers According to a global Frommer’s Unlimited survey of 1,700 people, between can’t seem to take a vacation from social media while they’re traveling. 2010 and 2011 the percentage of those likely to use their mobile devices while traveling jumped from 27 percent to more than half of all adults. Among traveling social media users Adults Likely to Use Mobile Devices while Traveling 18-to-34-Year-Old Adults 72% All Adults 52% 74% use social media while on vacation 27% use it the same amount A Variety of Mobile Travel Uses Armed with a smartphone, tech-savvy travelers perform a number of tasks for information, reference, or entertainment. Top Ways Travelers Use Mobile Devices on Vacation 68% 48% 46% 30% 25% Keep in touch. Take pictures Schedule wake-up Make reservations. Find directions or video. times. to attractions. Other Ways Travelers Use Mobile on Vacation Look up reviews Translate languages Play games Calculate tips for local businesses BACK TO THE GRIND Vacation in Review Sharing Vacation Memories Once travelers are back from their trips and settling back into their daily Gone are the days of in-person vacation slide shows. Social routines, Lab42 reports that many social media users take time to write media users post their vacation photos online for friends and and post reviews about their experiences. family to see instantly. After returning from a vacation … After returning from a vacation … 46% post hotel reviews. 55% 40% post activity or attraction reviews. “like” Facebook pages specific to a vacation. 76% post vacation photos to a social network. 40% post restaurant reviews. mdgadvertising.com SOURCES: MARRIOTT, TRIPADVISOR, FROMMER’S UNLIMITED, COMSCORE, ALLIANZ GLOBAL ASSISTANCE USA twitter: @MDGadvertising