MIX's Desk Review Workshop in at SPTF in Dakar, Senegal - June 3, 2014

1. The Premier Source for Microfinance
Microfinance Information Exchange
SP Desk Review Workshop
SPTF Annual Meeting June 3, 2014
The Premier Source for Microfinance
Data and Analysis
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presentation without MIX’s prior written permission is strictly prohibited.

2. Workshop agenda
• Progress of MIX SP reporting
• Current initiatives at MIX: reducing reporting burden
and increasing SP data quality
• SP desk review basics
• Insta-poll: do you have what you need to participate?
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presentation without MIX’s prior written permission is strictly prohibited.
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• Insta-poll: do you have what you need to participate?
• Structure of the desk review
• Results of 2013-14 round of desk reviews
• How networks can help
• Enhancing desk review value for all stakeholders

3. The evolution of SP reporting at MIX
Since 2008
• Collect MIX/SPTF
SP indicators
• Build buy-in on
reporting SP data
Since 2012 Up next . . .
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presentation without MIX’s prior written permission is strictly prohibited.
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4. SP reporting outreach
800
1000
1200
TotalnumberofMFIswithSPprofiles
EAP
ECA
LAC
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presentation without MIX’s prior written permission is strictly prohibited.
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0
200
400
600
FY08 FY09 FY10 FY11 FY12 FY13 FY14
TotalnumberofMFIswithSPprofiles
LAC
MENA
SA
SSA
TOTAL

5. The evolution of SP reporting at MIX
Since 2008
• Collect MIX/SPTF
SP indicators
• Build buy-in on
reporting SP data
Since 2012
• Streamline
reporting process
• Build trust in SP
data quality (desk
review)
Up next . . .
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presentation without MIX’s prior written permission is strictly prohibited.
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review)

6. Streamlining MFI reporting
Funders
Networks
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presentation without MIX’s prior written permission is strictly prohibited.
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MFIs
Networks
Developed in
partnership with:

7. The problem: self-reported SP data
Financial data on MIX Market:
Nearly 7 out of 10 MFIs have recent externally validated
financial documents published on their profile.
Social data on MIX Market:
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How can we increase user
confidence in MIX’s social data?
Less than 1 out of 10 MFIs have externally
validated social documents (social ratings,
social audits, etc.).

8. The solution: SP document desk review
SP document desk review:
Collect documents to corroborate SP indicators MFIs
report.
Publish summaries of which data points have been desk
reviewed on MFI profiles.
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presentation without MIX’s prior written permission is strictly prohibited.
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reviewed on MFI profiles.
Documenting social data builds trust
in the data’s reliability, increasing its
usefulness for analysis and business
decision making.

9. MFI reports SP data to MIXMFI reports SP data to MIX
MIX or MIX’s partner requests corroborating
documents for certain data points
MIX or MIX’s partner requests corroborating
documents for certain data points
MIX or MIX’s partner checks documents againstMIX or MIX’s partner checks documents against
How does the desk review work?
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presentation without MIX’s prior written permission is strictly prohibited.
MIX or MIX’s partner checks documents against
SP data reported by MFI
MIX or MIX’s partner checks documents against
SP data reported by MFI
MIX publishes a document summarizing the
desk review status of each indicator on that
MFI’s MIX Market profile
MIX publishes a document summarizing the
desk review status of each indicator on that
MFI’s MIX Market profile
Some institutions become MIX S.T.A.R. (Socially
Transparent and Responsible) MFIs
Some institutions become MIX S.T.A.R. (Socially
Transparent and Responsible) MFIs
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10. What does it look like?
http://www.mixmarket.org/about/social_performance_validation
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presentation without MIX’s prior written permission is strictly prohibited.
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11. A solid foundation for social responsibility
Raters,
investors,
auditors,
etc.
Verify the suitability of products and
services, the appropriate
implementation of policies and
strategies, and the accuracy of data
generated by an MFI’s surveys/MIS
reports.
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presentation without MIX’s prior written permission is strictly prohibited.
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etc.
MIX
Provides evidence of the
existence of indicators
(policies, strategies,
procedures, products,
services, and outcome data
tracking) that an MFI reports.

12. “But what if we don’t have a social rating?”
• MIX has designed the SP desk review to make use of
documents that MFIs already have on hand!
• Every MFI can participate in the desk-review process as
long as it can provide supporting documentation that
verify the existence of an indicator reported to MIX.
This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this
presentation without MIX’s prior written permission is strictly prohibited.
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verify the existence of an indicator reported to MIX.
Social ratings and audits are not required to
participate in the desk-review.
Insta-poll!
Do you already have what you
need to desk review your
institution’s SP indicators?

13. Insta-poll!
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presentation without MIX’s prior written permission is strictly prohibited.
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14. Insta-poll! (cont’d)
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presentation without MIX’s prior written permission is strictly prohibited.
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15. Current desk review outreach
Region
No. of MFIs
contacted
Percent of MFIs
submitting docs
No. of STAR MFIs
EAP 42 10% 2
ECA 87 38% 7
LAC 142 45% 14
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presentation without MIX’s prior written permission is strictly prohibited.
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MENA 20 68% 1
SA 129 35% 6
SSA 83 34% 0
All regions 485 41% (198) 30
As of May 2014

16. MFIs: what do you need?
SP INDICATOR CATEGORY ACCEPTED DESK REVIEW DOCUMENTS*
Outcome data MIS reports; external surveys; PPI certifications
Financial
products/services
Detailed information on each (terms, target
market, research, etc.)
Nonfinancial services
Detailed information on each (description,
partners, research, etc.)
Governance Board minutes; description of SP orientations
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presentation without MIX’s prior written permission is strictly prohibited.
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Governance Board minutes; description of SP orientations
HR policies HR manual; copy of specific policies
Staff incentives Staff incentive policy or summary of policy
Client protection**
Smart assessments; Smart certificates; external
evaluations
Environmental policies Copy of specific policies; exclusion list
*MIX also accepts social rating and CERISE SPI reports for all relevant categories
**MIX does not accept internal documents to corroborate client protection practices

17. Is it hard?
Region
Typical number of
SP data points
reported*
Typical number of
SP data points
documented*
Typical percent of
SP data points
documented*
EAP 31 19 61%
ECA 26 13 50%
LAC 26 13 50%
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presentation without MIX’s prior written permission is strictly prohibited.
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LAC 26 13 50%
SSA 30 14 47%
MENA 31 12 39%
SA 26 9 35%
All regions 27 12 44%
*Median values; only considers data points subject to desk review; excludes MFIs with no
data points documented; as of May 2014

18. Does it work?
Poverty
outreach
Enterprises
financed
Credit
products
CPPs
Women's
empowerment
services
Documented 68% 26% 73% 27% 33%
Not
documented
27% 43% 14% 64% 43%
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presentation without MIX’s prior written permission is strictly prohibited.
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documented
Removed 1% 31% 12% 9% 23%
Added 17% 9% 6% 0% 1%
Changed 6% 13% 1% 1% 0%

19. Networks: how can you help?
Review
documents
Collect
documents
This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this
presentation without MIX’s prior written permission is strictly prohibited.
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documents
Promote participation
among affiliates to
online MIX trainings
Facilitate connection
between MIX and MFIs

20. The evolution of SP reporting at MIX
Since 2008
• Collect MIX/SPTF
SP indicators
• Build buy-in on
reporting SP data
Since 2012
• Streamline
reporting process
• Build trust in SP
data quality (desk
review)
Up next . . .
• Enhance value for
all stakeholders
• Begin onsite
audits of MFIs
This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this
presentation without MIX’s prior written permission is strictly prohibited.
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review)
MFI
Donors and
Investors
Raters
MFI Networks
Regulators

21. Enhancing desk review value for MFIs
Include “social version” of
MIX diamonds in MFI profiles
Add S.T.A.R. icons at top of
MFI profile pages
This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this
presentation without MIX’s prior written permission is strictly prohibited.
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MIX diamonds in MFI profiles
and data reports

22. Enhancing desk review value for all stakeholders
MIX
Premium
Funder
Rater
Network
This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this
presentation without MIX’s prior written permission is strictly prohibited.
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MFI submits desk review documents through MRE
and indicates which external parties have the
right to view each document
Premium
Document
Library
MFI
Other
stakeholders?
Public

23. New round of desk reviews starts in September!
MIX would like to say THANK YOU to the MFIs and
networks that helped make our 2013-14 round of reviews
This presentation is the proprietary and/or confidential information of MIX, and all rights are reserved by MIX. Any dissemination, distribution or copying of this
presentation without MIX’s prior written permission is strictly prohibited.
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networks that helped make our 2013-14 round of reviews
such a success!

24. MIX partners with a dedicated group of industry leaders:
MIX Global and Project Partners
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presentation without MIX’s prior written permission is strictly prohibited.
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25. Visit us on the Web:
www.themix.org ♦ www.mixmarket.org
Contact us: info@themix.org
Regional Offices:
Baku, Azerbaijan
44 J. Jabbarli st. Caspian Plaza I, 5th Floor,
Microfinance Information Exchange
Headquarters:
1901 Pennsylvania Ave., NW, Suite 307
Washington, D.C. 20006 USA
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presentation without MIX’s prior written permission is strictly prohibited.
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44 J. Jabbarli st. Caspian Plaza I, 5th Floor,
Baku, Azerbaijan
Lima, Peru
Jirón León Velarde 333 Lince, Lima 14, Perú
Dakar, Senegal
Villa n°4, rue YF-632, cité Ablaye Thiam
Ouest-Foire, Dakar-Sénégal
Hyderabad, India
Road #12, Landmark Building, 5th Floor,
Banjara Hills, Hyderabad 500034, India
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