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Communication Skills

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MMMTS

Communication Skills Training from MMM Training Solutions(www.mmmts.com)

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Communication Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Skills ,[object Object],[object Object],[object Object],[object Object]
COMMUNICATION MMM Training Solutions
What is Communication? ,[object Object]
The Communication Process SENDER MESSAGE CHANNEL RECEIVER Context FEEDBACK The person initiating the communication, or broadcasting the message. The specific set of words, gestures and images that the sender uses to convey what he or she wants to say. The channel through which the message moves. Receivers (or the audience for the message) - from whom the receiver often expects a response. The response from the receiver to the sender.
Verbal Versus Written Communication Source: Better Business Writing – Maryann V. Piotrowski 1995 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Advantages Advantages Advantages Written Verbal – Face-To-Face Verbal – All Verbal
Verbal Communication
[object Object],[object Object],[object Object],[object Object],[object Object],Verbal Communication Pointers
Rules for Communication ,[object Object],Simple Short It Keep K.I.S.S Summary Main body of content Introduction Deliver information in 3 stages: 4. 3. 2. Clarity Brevity Accuracy A.B.C :
Non-Verbal Communication
Body Language 55% Words 7% Tone of Voice 38% Work performed by the Academy for Educational Development under sponsorship of the United States Agency for International Development (USAID) Contract Number: LAG -I-00-98-00011-00, Task Order Number: 804
[object Object],[object Object],[object Object],[object Object],Positive Non-Verbal Communications
[object Object]
Contact Information ,[object Object],[object Object],[object Object],[object Object],[object Object],Pramila Mathew - Training Consultant and Executive Coach Mobile : +91-9840988449 ; E-mail : [email_address] Vikas Vinayachandran - Training Consultant Mobile : +91-9840932894 ; E-mail : [email_address]

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Communication Skills

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  • 2.
  • 4.
  • 5. The Communication Process SENDER MESSAGE CHANNEL RECEIVER Context FEEDBACK The person initiating the communication, or broadcasting the message. The specific set of words, gestures and images that the sender uses to convey what he or she wants to say. The channel through which the message moves. Receivers (or the audience for the message) - from whom the receiver often expects a response. The response from the receiver to the sender.
  • 6.
  • 8.
  • 9.
  • 11. Body Language 55% Words 7% Tone of Voice 38% Work performed by the Academy for Educational Development under sponsorship of the United States Agency for International Development (USAID) Contract Number: LAG -I-00-98-00011-00, Task Order Number: 804
  • 12.
  • 13.
  • 14.