1. MSUG Non-credit Enterprise Center NCRS Advisory Board Meeting December 5, 2008 Presented by: Jerry Rhead Joni Epps

2. MSUG Non-credit Enterprise Center Market Perspective

3. MSUG Non-credit Enterprise Center Internal Metrics

4. MSUG Non-credit Enterprise Center Service Levels

5. MSUG Non-Credit Enterprise Center Service Levels

6. MSUG Non-Credit Enterprise Center Service Levels

7. MSUG Non-Credit Enterprise Center Service Levels

8. MSUG Non-Credit Enterprise Center and NCRS

9. MSUG Non-Credit Enterprise Center and NCRS Role/Function MSUG NCEC NCRS Advocacy - Develop opportunities - “Sell” NCRS Tool Management - Models to grow non-credit activity and revenues - System implementation oversight & growth Support - Self-help resources and consulting - Training & Implementation Support Reporting - Tracking University level growth - Tracking Unit level activity and growth Process Improvement - Standardize models and procedures for efficiency at unit and university level - Overall system and process improvement