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us ine ss
  B
        Model
                 a nv as
                C

                    E101




Mark Zimmerman
             @markzim
Who do you serve?
What problem do you
      solve? 

           do you do?
 Wh at job
How do customers find
        you?
  How do they buy?

 How do you deliver?
What type of
relationships do you
       have?
How do you get paid?
What things 
mudt
 you do?
  so
What resources do
you need to do them?
Who else do you need
                need
to make your model
       work?
What does it cost to
operate the model?
What?
How?
            Who?



         Why?
What?
How?
            Who?



         Why?
1970 - Invented 
1976 - Patented
1986 - Launched
Sold as a complete solution, machines & coffee for a per cup
price to restaurants and offices.
1970 - Invented 
1976 - Patented
1986 - Launched
Sold as a complete solution, machines & coffee for a per cup
price to restaurants and offices.
              1988 - Acknowledged dud, Nestle considers shutdown.
1989 - Jean Paul Gaillard named
Commercial Director. - “Pivots”




  1970 - Invented 
  1976 - Patented
  1986 - Launched
  Sold as a complete solution, machines & coffee for a per cup
  price to restaurants and offices.
                1988 - Acknowledged dud, Nestle considers shutdown.
Separate the machine from the coffee.
Made and serviced by 3rd parties.Sold
through independent retail stores.
Manufacturers handle delivery and
stocking. Nespresso handles sales
training.
Made and serviced by 3rd parties.Sold
through independent retail stores.
Manufacturers handle delivery and
stocking. Nespresso handles sales
training.




Sold online and over the phone direct
to members of the Nespresso Club.
Delivered direct to consumers in 24
hours or less.
As market matured Nespresso
added their own brand machines
made by an OEM.
Added it’s own retail boutiques to
further control the sales message.
Created Nespresso Pro channel to
serve the office market.
production


                             marketing
                                                                         membe
                                                          high end
Nespresso


                                            logistics                      r
                                                         restaurant
                     e                                     quality
               C offe e                                                                  high end
                  chin
               ma ers
                                                        espresso at                     household
                                                           home
                mak           distribution                                retail
                                                                                             s

                             brand                                       nespresso.co
                                             patents                           m
                                                                          call centre
                                    production
                                      plants                          nespresso
                                                                      boutiques


             distribtution                 manufacturing
               & sales                   marketing                capsule sales    hardw
                                                                                           are
                                                                                    sa l e s
Nespresso
Business Model Generation
            
Alexander Osterwalder &
      Yves Pigneur
          Running Lean
                                  
                             Ash Maurya
Thank You.




Mark Zimmerman
    @markzim

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Business Model Canvas - Entrepreneurship 101 (2012/2013)

  • 1. us ine ss B Model a nv as C E101 Mark Zimmerman @markzim
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Who do you serve?
  • 8. What problem do you solve? do you do? Wh at job
  • 9. How do customers find you? How do they buy? How do you deliver?
  • 11. How do you get paid?
  • 12. What things mudt you do? so
  • 13. What resources do you need to do them?
  • 14. Who else do you need need to make your model work?
  • 15. What does it cost to operate the model?
  • 16. What? How? Who? Why?
  • 17. What? How? Who? Why?
  • 18.
  • 19.
  • 20. 1970 - Invented 1976 - Patented 1986 - Launched Sold as a complete solution, machines & coffee for a per cup price to restaurants and offices.
  • 21. 1970 - Invented 1976 - Patented 1986 - Launched Sold as a complete solution, machines & coffee for a per cup price to restaurants and offices. 1988 - Acknowledged dud, Nestle considers shutdown.
  • 22. 1989 - Jean Paul Gaillard named Commercial Director. - “Pivots” 1970 - Invented 1976 - Patented 1986 - Launched Sold as a complete solution, machines & coffee for a per cup price to restaurants and offices. 1988 - Acknowledged dud, Nestle considers shutdown.
  • 23. Separate the machine from the coffee.
  • 24. Made and serviced by 3rd parties.Sold through independent retail stores. Manufacturers handle delivery and stocking. Nespresso handles sales training.
  • 25. Made and serviced by 3rd parties.Sold through independent retail stores. Manufacturers handle delivery and stocking. Nespresso handles sales training. Sold online and over the phone direct to members of the Nespresso Club. Delivered direct to consumers in 24 hours or less.
  • 26. As market matured Nespresso added their own brand machines made by an OEM. Added it’s own retail boutiques to further control the sales message. Created Nespresso Pro channel to serve the office market.
  • 27.
  • 28. production marketing membe high end Nespresso logistics r restaurant e quality C offe e high end chin ma ers espresso at household home mak distribution retail s brand nespresso.co patents m call centre production plants nespresso boutiques distribtution manufacturing & sales marketing capsule sales hardw are sa l e s
  • 30. Business Model Generation Alexander Osterwalder & Yves Pigneur Running Lean Ash Maurya