My CV

1. Page 1 of 5
To have a good opportunity of working in a respectable company which will afford me the chance to
provide my acquired skills and knowledge in your organization as well as the experience to learn modern
technology and obtain new skills.
 Date of birth:
 Marital Status:
 Nationality:
 22/08/1988.
 Single.
 Egyptian.
 Infrastructure Technology Specialist with almost 7 years of experience in the IT Field. Solid
skills in complex.
 Infrastructure architecture planning and strategic design.
 Scoping, project management and technical documentation. Responsible for complex projects
including server.
 Consolidation, migration, disaster recovery and site resiliency in large enterprises.
Demonstrated leadership.
 And team building skills within organizations Specialties.
 Messaging & Collaboration Infrastructure (Active Directory- Exchange 2016-2013/2010/2007
.(– Lync Servers 2013
 Cloud Solutions (Hyper-v -VMware VSphere ESX – VDI - Server virtualization).
 Identity and Access Management Solution (ADFS - RMS).
 Management Solutions (SCCM - SCOM - SCVMM -SCDPM -VCenter - Symantec Backup Exec -
Veeam backup and Replication).
 Networking Infrastructure (Cisco Switches and router)
 Firewall ( PFSENSE – Microsoft " ISA & TMG "– Cyberoom – Sophos )
Mahmoud El-Sayed Hwas
Mobile: 002 01007490100
Email: Mahmoud.hwas@hotmail.com
Mahmoud.hwas@Aol.com
10 Abd El Fattah El Tawel,
Fleming , Alexandria. Egypt

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 Date:
 Company:
 Job title:
 Job Description
 From (01/2/2015) till Now.
 Oteena.
 System Administrator.
 Supporting Site's and Company's for complex infrastructure architecture
planning and strategic design.
 Responsible for complex projects including server consolidation, migration,
disaster recovery.
 Responsible for designing, implementing and troubleshooting temporary
infrastructures.
 Remote administration of servers for any problem across Fidelity offices related
to Microsoft operating system.
 Availability at any time either remotely or physically in the work premises or
offsite according to work need.
 High responsiveness and support to all Site's requests within very clear response
times and business prioritization.
 Provide support to all IT processes and maintain exceptional quality in all
products and develop all materials according to customers and end user
requirements and assist to resolve all complex issues for all internal and external
customers.
 Date:
 Company:
 Job title:
 Job Description
 From (29/9/2012) To (31/01/2015).
 Firestone Apparel.
 System Administrator.
 Well versed in Implementing, Managing and Maintaining a Microsoft Windows
Server ( 2003/ 2008 / 2012 R2 ) Network Infrastructure including Active
Directory, Group Policy, VPN, DFS, WINS, DNS, DHCP, IIS, IP-Addressing,
Plan to offer Remote-Assistance to Client computers, file replications and logon
scripts. Installing and configuring File and Print Servers.
 Installation & configuration of Certificate Authority and ability to create and
renew certificates for servers.
 Deploying OS through WDS
 Installation and configuration of Hyper-V and Manage infrastructure with MSC-
VMM (Microsoft System Center Virtual Machine Manager.
 Knowledge & understanding of backup technologies & disaster recovery methods
with MSC-DPM (Microsoft System Center Data Protection Manager.
 Deploying and Configure Backup and Replication Virtual Infrastructure with
VEEAM.
 Experience of working with Firewall Server (TMG – Pfsense – Sophos).
 Technical support of Operating System (Windows Xp Vista 7 8 8.1).
 Responsible for designing, implementing and troubleshooting temporary
infrastructures for Live Webcasting Events.
 Design and implement a mechanism for handing on-off technical issues to other
technical teams for resolution.
 Creating standard server build and standard process for group policy
deployment.
 Implementation and administration of DNS, DHCP.

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 Updating servers with latest service packs and hot fixes, And Troubleshooting
Active Directory replication problems.
 Distribute packages via Group policy across all the desktops and servers.
 Installing and configuring RAS (Remote Access Services) terminal service
(Remote Desktop Services).
 Remote administration of servers for any problem across Fidelity offices related
to Microsoft Windows operating system.
 Installing and Configure IP CAM and CCTV Cam.
 Date:
 Company:
 Job title:
 Job Description
 From (6/2009) To (6/2010).
 Badawia Resort Marsa Alam.
 IT Senior System Administrator.
 Responsible for designing, implementing and troubleshooting temporary
infrastructures for Live.
 Webcasting Events.
 Design and implement a mechanism for handing on-off technical issues to other
technical teams for resolution.
 Creating standard server build and standard process for group policy
deployment.
 Implementation and administration of DNS, DHCP o Updating servers with latest
service.
 Packs and hot fixes, And Troubleshooting Active Directory replication problems.
 Analyze and perform troubleshoot on all computer systems and perform required
repairs and modifications on system and document all upgrade and modifications
to system and maintain user information at all times.
 Train all employees to analyze and repair all product failures and analyze all
customer requirements and recommend appropriate products for same and
maintain records of all incoming requests and resolve it effectively through
ticketing system.
 Coordinate with internal IT staff and customers to resolve all technical issues and
escalate same if required to ensure smooth business application processes and
monitor all administration activities to maintain and reset all passwords and
monitor all requests.
 Coordinate with staff to install and configure all desktop and laptop computers
and identify and resolve all hardware and software issues and monitor all
requests and documents all support tickets.
 Distribute packages via Group policy across all the desktops and servers o
Installing and configuring RAS (Remote Access Services) terminal service
(Remote Desktop Services).
 Date:
 Company:
 Job title:
 Job Description
 From (2006) To (2008).
 EL-Mustafa Company.
 IT Technical Support.
 Handle customer support calls in a timely and accurate manner.
 Provide first-level support to customer service requests.
 Escalate complex support requests to relevant IT staffs for resolutions.
 Understand support problems, analyze problem data and determine appropriate
solutions.

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 Maintain problem documentations and their resolution procedures for reference
procedures.
 Plan and complete daily assigned tasks within deadlines.
 Maintain confidentiality and security of company documents and customers.
 Report system downtime and performance issues to Manager.
 Install, configure and maintain software and hardware systems.
 Assist in development and enhancement of IT systems.
 Conduct IT related trainings to new hires, users and technical teams as needed.
 Recommend process improvements to ensure system reliability, scalability,
security, integrity and performance.
 MCSE: Server Infrastructure 2012 from New Horizons, Alexandria.
 Network Essential from New Horizons Institute.
 Configuring Windows 8 from New Horizons Institute.
 Configuring Windows 7 from New Horizons Institute.
 Compatia (A+ - N+) Self Study.
 ICDL from YAT Institute.
 Occupational Safety and Health.
 TOEFL PROGRAM.
 DATABASE ADVANCED COURSE from Bibliotheca Alexandrina.
 INTERNET ADVANCED COURSE from Bibliotheca Alexandrina.
 LIBRARY SCIENCE WORKSHOP from Bibliotheca Alexandrina.
 INFORMATION FOR ALL PROGRAM from Bibliotheca Alexandrina.
 Microsoft Certified Solutions Expert Server Infrastructure Server 2012.
 Microsoft Certified Solutions Expert Server Massaging.
 Microsoft Certified Solutions Expert Server Communication.
 Managing Office 365 Identities and Requirements.
 Microsoft Certified Solutions Associate Windows 8.
 Microsoft Specialist Server Virtualization with Windows Server Hyper-V and System Center
2012 R2.
 Title of qualification awarded:
 Name and type of organization providing
education:
 Graduation year:
 Professional Diploma of Educational Technology.
 Alexandria University.
 2011.
 Title of qualification awarded:
 Name and type of organization providing
education:
 Graduation year:
 B.Sc. of Educational Technology and Information.
 Al-Azhar University.
 2010.

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IT Skills
Cloud Computing
 Hyper-V.
 VSphere ESXI.
 Microsoft VDI
Microsoft Servers & Operation System & Office.
 Windows XP ,Vista , 7 , 8 , 8.1 and 10 .
 Windows Servers (2003/2008/2012R2).
 Exchange Servers 2007 / 2010 / 2013/2016.
 Lync Servers (2010 / 2013).
 Office (2000 / 2003 / 2007 / 2010 / 2013 /2016.
Backup Solutions
 Veeam backup And Replication.
 Microsoft System Center Data Protection Manager.
 Symantec Backup Exec.
Management
 Microsoft System Center Virtual Machine Manager.
 Microsoft System Center Configuration Manager.
 Microsoft System Center Operation Manager.
 Microsoft System Center Data Protection Manager.
Firewall

Microsoft Internet Security and Acceleration server "ISA.

Microsoft Forefront Endpoint Protection "TMG".

PFSENS.

Cyberoom.

SophosUTM -XG.
Security Cam
 IP CAM.
 CCTV CAM.
 DVR & NVR.
Language Skills
 Arabic: Mother tongue.
 English: Good written and spoken.
Personal Skills
 Excellent communication skills.
 Identifying and solving problem.
 Ability to work individually or as an Ability to work under pressure.
 Ability to learn new tasks quickly.
 Military Status:
 Driving License:
 Passport:
 Completed.
 Available.
 Available.
- All reference are available.
Thanks for your Attention,
Mahmoud ElSayed Hwas
Azure
Office 365