1. Listening Skills
By Sajjad Ahmad Awan
PhD Research Scholar
TE Planning
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3.  Be Descriptive
 Be Timely
 Be Brief
 Be Useful
 Be Active
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4.  Emotional Intelligence
 Understand Your Partner’s Feelings
 Ask Appropriate Questions
 Paraphrase the Content
 Paraphrase Emotions
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 Improves relationships
 Improves our knowledge
 Improves our understanding
 Prevents problems escalating
 Saves time and energy
 Can save money
 Leads to better results
Listening Skills

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Listening Skills
To perceive
sound via the ear

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Listening Skills
To concentrate on
hearing something;
heed or pay attention
to
Collins English Dictionary

8. 1. Listen
› Don’t interrupt
› Let the speaker finish
› Concentrate on what is being said and how it is being said
› Make notes if this helps
› Show the speaker that you are listening
2. Question
› Check understanding
3. Summarise
› Paraphrase what the speaker has just told you
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9.  The Principle of Listening and Responding
 How We Listen
 Listening Goals
 Listening Barriers
 Listening Skills
 Responding Skills
 Responding with Empathy
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Listen
45%
Write
9% Read
16%
Speak
30%
Write
Read
Speak
Listen

11.  Listening vs. Hearing
 Selecting
 Attending
 Understanding
 Remembering
 Responding
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12.  Information Processing Barriers
› processing rate
› information overload
› receiver apprehension
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Chapter 5: Listening and
Responding

13.  Context
Barriers
› barriers of time
and place
› noise
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Chapter 5: Listening and
Responding

14.  Self Barriers
› self focus
› emotional noise
› criticism
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Chapter 5: Listening and
Responding

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 Interrupting – knowing the answer
 Trying to be helpful
 Seeing discussion as competition
 Distraction - red flag words –
emotional triggers
 Gap searching
Listening Skills