1. Mandy Arora
Mobile: 07961 592388
Email: mandyarora@hotmail.co.uk
-------------------------------------- Curriculum Vitae -------------------------------------
Name: Mandy Arora
D.O.B: 1st July 1980
Nationality: British
Driving Licence: Full UK
Availability: With Notice
--------------------------------------- Profile --------------------------------------------------
I have been a consistent hard worker and dedicated individual since finishing my A
Levels in 1998. Having worked in various companies such as HDFC Bank, Job
Centre Plus and the Royal Bank of Scotland Group I have built up a wealth of
experience and expertise in customer service, Administration skills, management and
relationship building. I am an enthusiastic team player/leader and my motivation to
succeed and positive nature has been my biggest asset. I have 12yrs experience in
Banking and have been successful in a number of roles from Customer Services
Officer to managerial posts. I have been loyal to every responsibility within the work
place as well as maintaining a balance in my personal life.
As well as working part time (21hrs p/wk) I am a mother to 2 young children aged 9
& 5yrs. I manage my home, my children, my professional work and also run an online
Asian Fashion Boutique (Mini Boutique) which has been successful over the last 7
months.
I am a compassionate person and go out of my way to help others that need support. I
enjoy raising money for local charities and groups such as the Slough Homeless
Society, local temples and the food bank.
I am an honest and trustworthy person with a proven track record of hard work and
dedication. I have endless commitment to any role I wish to fulfil and continue my
journey of learning each day.

2. ---------------------------------- Qualification Summary---------------------------------
Sept 2001- June 2002 University College of Birmingham
ECDL Advanced Computing Certificate
Sept 1998 – June 2002 Birmingham City University
BA (hons) Business Administration with 2 yrs Law (as
a minor)
Sept 1996- June 1998 Slough Grammar School
3 A levels: Punjabi, Psychology, Business Studies
Sept 1992 – June 1996 Slough Grammar School
9 GCSE passes (incl Maths & English)
-------------------------------- Career Summary ----------------------------------------
RBS GROUP
March 2003 – Present
Current Role: Branch Business Manager/ Relationship Bank Manager
Responsibilities:
• Responsible for a portfolio of customer relationships (300-400 customers).
• Support the growth of market share.
• Drive income and balance sheet growth.
• Building business profile in the market through introducer relationships,
networking externally & internally.
• Exceed Customer objectives and minimum service standards.
• Working closely with branch colleagues to maximise excellent service for
business/ personal customers
• Understanding New Start Up Businesses, helping customers with Business
Plans, setting up their business accounts and supporting them in building
networks to grow.
• Understanding Financial Accounts and analysing the businesses financial
situation to support any lending
• Supporting branch staff with training requirements
• Organising successful events to promote awareness within the local community.
I have been successful in this role since March 2007 and have achieved excellence in sales
year by year. Being the face of Business Banking for RBS I have supported many businesses
over the years from opening accounts to helping them with funding and taking their business
to success and beyond. I have been an asset to line manager and have supported a team of
15 managers with monthly meetings, organising internal events, agendas, fund raising and
external networking.
Achievements:

3. • Successful each year on achieving above level performance and bonus based on
targets
• Achievers winner 2012 and recognised at Regional level for performance.
Previous role: (2003 – 2007) Customer Accounts Manager
Responsibilities:
• Helping customers to make money, save money and give them a peace of
mind
• Prospecting for new leads to ensure that diary is full of quality customers
• Organise and undertake financial reviews of customers accounts
• Manage the branch in the absence of the branch manager
• Dealing with customer complaints effectively and as efficiently as possible
• Providing outstanding customer service and going the extra mile where
necessary
• Prepare and deliver morning meetings prior to opening, where service and
performance targets are discussed and outlined for the day/week.
• Motivating and coaching staff to work as a team and building an excellent
team spirit.
Achievements:
• Attended National Achievers Award 2005 at Hyde Park for outstanding
performance and contribution to no1 branch in the South East Region
• Numerous certificates achieved for exceeding targets and setting and
example within a team of 20 members.
--------------------------------------- Skills Summary --------------------------------------
• Enhanced interpersonal and verbal communication skills
• Advanced computer skills and easily adaptable to new systems
• Passionate to achieved excellence
• Self Motivated and ambitious to learn
• Confident to perform under pressure
• Enhanced Planning and Organisation skills
• Keen Motivator and team builder
• Positive CAN DO attitude with excellent time keeping
• Excellence in achieving objectives and exceeding targets
• 16 yrs experience in delivering outstanding Customer Service.
• Excellent team leader and coach
• Professional and friendly demeanour
-------------------------------------- References -----------------------------------------
The Royal Bank of Scotland

4. HR Shared Services
E-mail address: employee.personnel.files@rbs.com