Originally presented at the Wainhouse Research CSP Summit Berlin on 19 April 2010.
In this session, NovartisPharma AG, a global pharmaceutical firm, will discuss their current use and deployment of collaboration services. As Unified Communications (UC) emerges, what role will they play with collaboration services? Will organizations use the “built-in” audio and web conferencing services in UC, integrate third party services, or leave then as standalone? This session offers a unique insight into what users really think and will likely do as UC emerges
Gerold Furler works within Architecture, Engineering and Design for Global Infrastructure Services at NovartisPharma AG
2. 2 Agenda Introduction to Novartis Unified Communications (UC) UC Services As Is & Current Activities Developing a UC environment Novartis as a company IT at Novartis Top Down vs Bottom Up Audio & Web Conferencing Video Conferencing Microsoft BPOS UC further development The current dilemma
10. SMS for Life – Malaria partnership (Novartis, IBM, Vodafone, Ministry of Health in Tanzania)www.corporatecitizenship.novartis.com
11. 4 Businesses Sandoz IT Consumer Health IT Vaccines & Diagn. IT Pharmaceuticals IT Global IT Infrastructure Services (GIS) Microsoft IBM BT Vodafone HP Technology providers Novartis IT
12. 5 Unified Communications UC Top Down UC Bottom Up Internet Engineering Consortium on Unified CommunicationUnified communications encompasses all forms of call and multimedia / crossmedia message-management functions controlled by an individual user for both business and social purposes. This includes any enterprise informational or transactional application process that emulates a human user and uses a single, content-independent personal messaging channel (mailbox) for contact access. Video Messaging Presence Audio conferencing Voice services Email & Calendering Web conferencing Team workspaces Mobility services eLearning Business process integration Wainhouse Research on Unified Communications WR defines a UC system as a collaborative communications environment that includes elements of presence, instant messaging, telephony, audio conferencing, web or data collaboration, unified messaging, mobility, and video conferencing all accessible in an ad hoc, multimodal fashion through a single client interface or within an embedded application interface. Instant messaging Social Media Simple acceptance that these individual services are part of Unified Communications and that individual services should be integrated
13. 6 Audio & Web Conferencing Landscape @ Novartis