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Social Media 101
Most content will never go viral.
Big Seed.
we like to make friends with
Homophily   people who share our values
we unconsciously copy our
Social Proof   friends
Maslow   Hierarchy of Needs
Clip Art clichés reveal
              the truth
Good ways to think

 Social media cues define content

 Reward sharing

 Make it about them
Social media cues define content
Not just lifting content...
Big niche meme-hooking
CDC   Zombies
Toyota   Leeroy Jenkins
Will it Blend?   Chuck Norris Facts
Search and Social
                      Why the iPhone 5 was a thing
demand lead content
Clicks on @HuffingtonPost, 2011-09-05


                                                  iPhone 5

                                                    Twitter

                                                      Pixar

                                                      iPad

                                                   Amazon

                                                  Teachers

                                                   Cheney

                                                 Astronomy

                                                 Rick Perry

                                                  Mubarak

                                                              0   1750   3500   5250   7000

Social feedback determines editorial placement
Without just copying...

 Most of these examples were powered by
 Facebook.

 None of them required that the user became a
 Fan.

 All of them encouraged sharing.

 Today with Sponsored Stories, these “Platform”
 products have become even more compelling.
Reward sharing
Extrinsic value is always the worst option
Innovative Thunder:
Pay with a Tweet (2010)

 Where we used to offer content
 or value in return for an email
 address or a like…


 …we should now ask for a
 share or endorsement to the
 users’ social networks.
ASOS: Exclusive Sale
Preview (June 2011)

 ASOS created a virtual queue
 to enter their online Summer
 Sale. Queue positions had real
 value: the first in would get the
 widest choice of sale products.

 Users could jump places in the
 queue by recruiting their
 friends.

 With 27K fans joining the queue
 on day 1, ASOS went on to
 generate over 500K clicks and
 166K new fans (ASOS can
 convert fans into traffic and
 sales.)
Volkswagen Brazil: Planeta
Terra / Twitter Zoom (2010)

• Volkswagen supported their
  sponsorship of the Planeta
  Terra music festival by hiding
  tickets to the event around Sao
  Paolo.

• The locations of the tickets
  were marked on a Google Map-
  powered competition site. The
  more tweets that contained the
  hashtag #foxatplanetaterra, the
  more the map zoomed in to
  reveal the hiding places.

• #foxatplanetaterra trended for
  four days.
False scarcity creates value
Reward sharing

 Avoid one-to-one thinking

 Find (or create) scarcity value

 Avoid extrinsic value

 Switch from market norms to social norms

 Target psychic value
Make it about them, not you
a few seconds of
fame.
Face in the game
My few seconds of fame
Intel: Museum of Me
(May 2011)

• People are more likely to share
  things that are about them. A
  simple way to do this is to “put
  their face in the game”.

• Intel created a technically
  beautiful visualisation of users’
  Facebook photos and friends.

• Users can share photos to their
  Facebook Wall.

• 1 million visits in 5 days. No
  media support.
Desperados
(April 2011)

• Desperados YouTube channel
  takeover lets users connect
  with Facebook to see a
  personalised version of the
  video.


• Users can share photos and
  invitations to the experience
  with their social graph.
Nike: We Run Paris
(October 2011)

• RFID shoe tags are linked to
  Facebook; runners’ times are
  shared to their Facebook time
  line as they pass the 5K mark.


• Facebook is used to share
  rankings, and to download and
  share Nike-branded photos of
  each runner crossing the
  finishing line.
Gamification. Handle with care.
Make it about them, not you

 All of these examples were powered by
 Facebook.

 None of them required that the user became a
 Fan.

 All of them encouraged sharing.

 Today with Sponsored Stories, these “Platform”
 products have become even more compelling.

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Shareable content copy

  • 2. Most content will never go viral.
  • 4. we like to make friends with Homophily people who share our values
  • 5. we unconsciously copy our Social Proof friends
  • 6. Maslow Hierarchy of Needs
  • 7.
  • 8. Clip Art clichés reveal the truth
  • 9. Good ways to think Social media cues define content Reward sharing Make it about them
  • 10. Social media cues define content
  • 11. Not just lifting content...
  • 13. CDC Zombies
  • 14. Toyota Leeroy Jenkins
  • 15. Will it Blend? Chuck Norris Facts
  • 16. Search and Social Why the iPhone 5 was a thing demand lead content
  • 17. Clicks on @HuffingtonPost, 2011-09-05 iPhone 5 Twitter Pixar iPad Amazon Teachers Cheney Astronomy Rick Perry Mubarak 0 1750 3500 5250 7000 Social feedback determines editorial placement
  • 18.
  • 19. Without just copying... Most of these examples were powered by Facebook. None of them required that the user became a Fan. All of them encouraged sharing. Today with Sponsored Stories, these “Platform” products have become even more compelling.
  • 21. Extrinsic value is always the worst option
  • 22. Innovative Thunder: Pay with a Tweet (2010) Where we used to offer content or value in return for an email address or a like… …we should now ask for a share or endorsement to the users’ social networks.
  • 23. ASOS: Exclusive Sale Preview (June 2011) ASOS created a virtual queue to enter their online Summer Sale. Queue positions had real value: the first in would get the widest choice of sale products. Users could jump places in the queue by recruiting their friends. With 27K fans joining the queue on day 1, ASOS went on to generate over 500K clicks and 166K new fans (ASOS can convert fans into traffic and sales.)
  • 24. Volkswagen Brazil: Planeta Terra / Twitter Zoom (2010) • Volkswagen supported their sponsorship of the Planeta Terra music festival by hiding tickets to the event around Sao Paolo. • The locations of the tickets were marked on a Google Map- powered competition site. The more tweets that contained the hashtag #foxatplanetaterra, the more the map zoomed in to reveal the hiding places. • #foxatplanetaterra trended for four days.
  • 26.
  • 27. Reward sharing Avoid one-to-one thinking Find (or create) scarcity value Avoid extrinsic value Switch from market norms to social norms Target psychic value
  • 28. Make it about them, not you
  • 29. a few seconds of fame.
  • 30. Face in the game
  • 31. My few seconds of fame
  • 32. Intel: Museum of Me (May 2011) • People are more likely to share things that are about them. A simple way to do this is to “put their face in the game”. • Intel created a technically beautiful visualisation of users’ Facebook photos and friends. • Users can share photos to their Facebook Wall. • 1 million visits in 5 days. No media support.
  • 33. Desperados (April 2011) • Desperados YouTube channel takeover lets users connect with Facebook to see a personalised version of the video. • Users can share photos and invitations to the experience with their social graph.
  • 34. Nike: We Run Paris (October 2011) • RFID shoe tags are linked to Facebook; runners’ times are shared to their Facebook time line as they pass the 5K mark. • Facebook is used to share rankings, and to download and share Nike-branded photos of each runner crossing the finishing line.
  • 36. Make it about them, not you All of these examples were powered by Facebook. None of them required that the user became a Fan. All of them encouraged sharing. Today with Sponsored Stories, these “Platform” products have become even more compelling.

Notes de l'éditeur

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  3. Make something beautiful and compelling (i.e. invest heavily in content)\n\nPay for seeding\n\nStagger seeding across multiple channels to reach incremental audience\n
  4. We all prefer to hang around with people like ourselves -- that's homophily. You instinctively prefer the company of people who share your values and beliefs and preferences.\n\n\n\n# If more than 1.89% of your Facebook friends are gay... then you probably are too\n# Jernigan, Carter, Mistree, Behram. "Gaydar: Facebook friendships expose sexual orientation" First Monday [Online], Volume 14 Number 10 (25 September 2009) http://bit.ly/8YTy2X\n# Photo: William Murphy http://www.fotopedia.com/users/infomatique (CC Attrib/Sharealike)\n
  5. And conversely, a lot of our decisions are based on unconsciously copying our friends, their values, beliefs and behaviours.\n\nThis self-reinforcing behaviour is very important for advertisers.\n\n\n\n# 171% increased risk of obesity if your close friend is obese\n# ‘The Spread of Obesity in a Large Social Network over 32 Years’: Christakis & Fowler, (New England Journal of Medicine, July 26 2007) http://bit.ly/9TcH3W\n
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