1. M a r c e l o M a r t i n e z
(415) 314-8825 28 Carr Street
martinez.marcelo@live.com San Francisco, CA 94124
I T S u p p o r t S p e c i a l i s t
Knowledgeable and motivated professional has acquired extensive experience in the
application of software/hardware use and installation, diverse operating systems, networking
and programming responsibilities. In customer-service-oriented roles, candidate has utilized
mastery of communication, product function and IT support to address inquiries, provide
resolutions and customized recommendations. Seeking a position to continue to expand skill set
in a challenging environment with consistent attention to detail, efficiency, and up-to-date
technical proficiencies.
Troubleshooting & Support Technique System Tuning & Maintenance
Project & Program Management Time Management & Multitasking
Exceeding Customer Expectations QA Testing
C A R E E R H I S T O R Y
A.N.D. Technologies Feb 2011 – Present
Tech Support Engineer
San Francisco, CA
Evolve Discovery Oct 2008 – May 2013
IT – Systems Administrator
San Francisco, CA
GoGrind (formerly ServePath) July 2007 – July 2008
DataCenter – Support Engineer
San Francisco, CA
Sonasoft Corp. June 2004 – Aug 2008
Computer Support Specialist
San Jose, CA
P R O F E S S I O N A L E X P E R I E N C E
 Applied expertise as IT Consultant for Product Requirement and Deployment
 Resolved various client machine and server network issues; educated clients on
applicable server and network requirements via telephone, email, and remote
connections.
 Assisted with server configurations; addressed and resolved communication protocol
printing issues; performed troubleshooting for Windows Spooling, Printer properties and
Port configurations; internally assisted in IT infrastructure maintenance.
 Supported Pcounter Macintosh/Linux/Windows configurations; analyzed and maintained
Server clustering; validated and resolved arising bugs and errors.
 Trained various personnel, Management and Users on product functionality; created
documents regarding product installation and function for clients.
 Supported new features testing prior to update releases; consistently maintained in-
house testing environment (virtual machines).
 Researched various market and client requirements with focus on product
enhancement.

2. E d u c a t i o n & L a n g u a g e P r o f i c i e n c i e s
San Jose State University
Bachelor Degree in Computer Science
City College of San Francisco
Associate of Arts
Fluent in English & Spanish
Brazilian Portuguese (Intermediate)
T e c h n i c a l S k i l l s
Operating Systems: Windows Platforms (2003/2008/2012 Servers, XP, 7/8)  Linux RHEL 6.5
Software: MS Office Suite 2007/2010/2013  SQL 2005/2008  Exchange 2007/2010  Symantec
Enterprise Antivirus & Ghost Suite  Active Directory  DNS  Law 5.0  Concordance 
Nagios  Acronis Imaging Desktop/Servers  Sugar Ticketing System  VMWare
Hardware: DELL  IBM  HP  SUPERMICRO  Cisco Switches
Programming: HTML  Java
Networking: LAN  WAN  VPN  Cabling  Patching  Terminating  Telco  VoIP
References Gladly Provided Upon Request