Managed IT services monitor, support and maintain your IT environment. To be truly successful, you need to regularly review these services and use the data to prepare for the future.

1. 8 STEPS TO TAKE
WHEN REVIEWING YOUR
MANAGED IT SERVICES

2. WHY MANAGED IT?
Managed IT services
monitor, support and
maintain your IT
environment. To be truly
successful, you need to
regularly review these
services and use the data
to prepare for the future.

3. REVIEW YOUR IT SERVICES
Quickly browse the services you have access
to and the number of users that are supported
by your managed IT services; this is a good
time to verify that you’re utilizing the services
available to you and make any adjustment to
adapt to changes in your business.
Additional Resource: Managed Services Guide:
What Works for Your Business

4. REVIEW YOUR ORGANIZATION’S
USE OF THOSE SERVICES
Review a summary of the service requests that were
submitted and how much time they took to resolve.
Identify your top requesters, top issues and how
much time was spent on proactive maintenance of
your IT infrastructure. By recognizing solutions that
could be implemented to reduce service tickets
submitted, you will help your team save time and be
more productive.

5. REVIEW RESPONSE TIMES
Get the breakdown of the response-time
(emergency, quick or normal) required of all
the service tickets submitted by your
organization – and see how your provider
performed. This will help you understand the
types of issues occurring and if your IT
provider is capable of responding as needed.
Additional Resource: 4 Reasons to Outsource
IT Help Desk Services

6. REQUEST A NETWORK
HEALTH SUMMARY
Check the health and usage of your servers
and workstations, disk space and patching to
identify anything that is outside of acceptable
risk thresholds. Proactive monitoring will help
identify improvement areas and reduce
future issues.

7. REVIEW NETWORK
SPECIALIST FINDINGS
In addition to reviewing your standard IT
service and support history, it’s important to
have a network specialist do a thorough review
of your infrastructure on a regularly scheduled
basis. They should perform a physical
inspection of your server room environment,
including service equipment and other
infrastructure. Additionally, it is important to
check battery status, anti-virus updates and
conduct backup restore of test files.

8. REVIEW WARRANTY
STATUSES
It’s good practice to assess the age and warranty of
your servers and workstations. This step will help you
understand and develop an effective equipment
replacement schedule based on your warranty status
and budget. If a warranty expires, you may have to
pay for any maintenance required on those devices.
Expired warranties may cause you to make additional
unexpected investments to maintain acceptable
performance.

9. EMERGENCY CONTACT
& PROCEDURES PLAN
Before beginning your managed IT services
program, it’s important to document what
happens in the event of a server outage –
during and after business hours. Who should
be contacted and how? Then during this
review, make sure everything in the plan is
up-to-date and accurate.
Additional Resource: Outsourced IT Help Desk
Services that Boost Internal IT Productivity

10. ASSESS NEW OPPORTUNITIES
OR CHANGES
Finally, this review is a great opportunity to pause
and reflect on the past six months, and prepare for
the future. Ensure your IT services plan matches the
ongoing needs of your business by asking these
questions:
- What’s new in your business?
- What are your current business challenges?
- Any newly acquired companies or mergers?
- Any changes in your facility/locations?
- Any line of business application updates/changes?

11. RUN YOUR BUSINESS
MORE EFFECTIVELY
When you proactively manage your IT infrastructure, your
business can run more effectively. We recommend analyzing your
managed IT services every six to twelve months; look closely at
your product and service history, review new or changing
business objectives and gather feedback.
SEE IF MARCO’S MANAGED IT
SERVICES ARE RIGHT FOR YOU
COPYRIGHT © 2015 MARCO, INC.