Robert Gamble and Kerry Shannon of FTI Consulting, Inc, a solution provider at the upcoming marcus evans National Healthcare CXO Summit Fall 2012, on surviving in today’s changing healthcare business environment. Interview with: Robert Gamble, Senior Managing Partner, and Kerry Shannon, Senior Managing Partner, FTI Consulting, Inc.

1. A Healthcare Organization that is Open to
Change and Opportunities
Chief Executive Officers (CEOs) stay Kerry Shannon: As the Baby Boomers
ahead of the competition and bring in new business, they will also
transform complexities into true place additional demands on
competitive advantages? o r ga n i z a t i o ns . T h i s m e a n s t h a t
healthcare organizations must be a fully
Robert Gamble: First, Healthcare CEOs integrated entity with their physicians
need to understand not just who the and care providers, in a meaningful
competition is today, but where the new way, at all levels of the business, and be
competitors will emerge from. They are prepared to expand capacity in areas of
missing out on opportunities and falling excellence or to provide new services
behind competitively because they are demanded by customers.
underestimating the assertiveness and
influence of a variety of emerging Any final thoughts?
players. Staying ahead of the
competition will require trying new Robert Gamble: Ensuring their survival
business models and taking risks. is the biggest challenge that healthcare
organizations are facing today. This is
Kerry Shannon: They must also better no longer about just growing revenue,
understand what those risks mean. but about ensuring their existence and
Staying still can sometimes be the relevance. Health reform is here to stay,
riskiest position. Keeping the different and with declining reimbursement, not
stakeholders happy and working every hospital will be able to provide all
productively can be a challenge, so they the services it currently does. There will
need to embrace change more not be enough reimbursement in the
proactively and consider some of the system for that. Organizations will need
models that are available in other to focus on what they do best and let
Interview with: Robert Gamble, industries. Trying new things is going to some services be provided by others.
Senior Managing Partner, and Kerry be absolutely crucial. The banking, They have to look at themselves
Shannon, Senior Managing Partner, travel and retail sectors have some very critically, embrace the change and look
FTI Consulting, Inc. relevant lessons for this industry. for new models.
Innovative and creative retail models
are starting to make inroads in certain
Many healthcare providers are falling care delivery areas, through outpatient
behind and missing out on opportunities
because they do not fully understand or
diagnostic facilities that are more
attuned to consumer needs and open This is no
appreciate their competitive base, say after hours. Hospitals need to embrace
Robert Gamble and Kerry Shannon,
Managing Partners, FTI Consulting,
these changes and integrate them into
their cultures to ensure they thrive into
longer about
Inc. “To be successful in the future,
they must be more assertive in their
the future.
just growing
markets, and embrace new models and How could they boost efficiency
requirements,” Gamble adds. ahead of the changes? revenue, but
From a solution provider company at
the marcus evans National
Robert Gamble: Organizations should be
obsessed with efficiency and improving about ensuring
Healthcare CXO Summit Fall 2012 in value. They must address both their
Dallas, Texas, October 21-23, Gamble
and Shannon discuss why healthcare
labor and non-labor components of cost.
That means making sure the workforce
their existence
organizations need to be more open to
change to survive and prosper in the
is as productive as it can be, having
monitoring systems to ensure that labor and relevance
new healthcare environment. costs and staffing are adjustable,
getting the best price and service on
With reforms and uncertainties supplies and medical equipment, and
surrounding the industry and making sure that their utilization is
reimbursement, how can Healthcare appropriate.

2. About the National Healthcare CXO Summit Fall 2012
The marcus evans Summits
This unique forum will take place at The Westin Stonebriar, Dallas, Texas, October
groups deliver peer-to-peer
21-23, 2012. Offering much more than any conference, exhibition or trade show,
information on strategic matters,
this exclusive meeting will bring together esteemed industry thought leaders and
professional trends and
solution providers to a highly focused and interactive networking event. The
breakthrough innovations.
Summit includes presentations on physician alignment strategies, perfecting the
ACO model, improving patient satisfaction and experience, cost-containment case
studies, the future of the US healthcare system and much more.
www.nhcxosummit.com
Please note that the Summit is a
Contact
closed business event and the
number of participants strictly Sarin Kouyoumdjian-Gurunlian, Press Manager, marcus evans, Summits
limited. Division
Tel: + 357 22 849 313
Email: press@marcusevanscy.com
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About FTI Consulting, Inc.
FTI Consulting is a global business advisory firm that provides multidisciplinary solutions to complex challenges and opportunities.
With the full power of unique depth of thought combined with the global expertise of leading professionals, we are committed to
protecting and enhancing the enterprise value of our clients.
www.fticonsulting.com
About marcus evans Summits
marcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discuss
strategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity to
individually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings.
For more information, please visit: www.marcusevans.com
Upcoming Events
Long-Term Care CXO Summit - www.longtermcaresummit.com
National Healthcare CNO Summit - www.nhcnosummit.com
National Healthcare CFO Summit - www.nhcfosummit.com
To view the web version, please click here: www.nhcxosummit.com/RobertGambleKerryShannon