Larry Carlson/Carol McKinley, United Methodist Homes of NJ - Speakers at the Long-Term Care CXO Summit January 2014, held in Las Vegas, NV, delivered a presentation entitled Preparation and Lessons Learned from Super Storm Sandy

1. The UMH Sandy
Experience
2013
www.wordle.net

2. TEN COMMUNITIES
located statewide
• Five full service
• Five affordable housing
ve a o dab e ous g
• Centralized Home
Office
•
1400 Residents
R id t
•
1000 Associates
UMH

3. Pre-planning
p
g
Learning from others:
Louisiana, Florida, Texas…
Irene
2012 Emergency Preparedness Conference September 25th

4. Pre-planning
Practicing Through Table Top
Practicing Through Table Top
Scenarios:
Leadership
Associates
Residents
Volunteers
First Responders
First Responders
2011 "Escape The Cape" Exercise
Category I Hurricane

5. Relationship Building
Office of Emergency
Management
Police, Fire fighters,
Other Community Resources
Community Emergency
Response Teams (CERT)

6. All Starts in the Planning
Leadership Responsibilities
Time Frames
Evacuation Sites
(Memorandums of
(
d
f
Understanding)
Special Resident Needs
Transportation Needs
Transportation Needs
Communication
Avenues
Building closure steps
Building Reentry Steps
Supply Needs
Supply Needs
Staffing
Financial Needs
Financial Needs
Pet Evacuation
Equipment Needs
Equipment Needs
Vendor Partnership Responsibilities
Contact information

7. Hurricane Sandy
H rricane Sand

8. Wednesday, October 24
y
• Ongoing monitoring of the
storm
• Emergency Management
and Insurance Carrier
and Insurance Carrier
Communication
Preparing for both Shelter
in Place and Evacuation

9. Setting the Stage
October 24, 2012
•Team Meetings to establish assignments
•Team Meetings to establish assignments
•Resident and Associate Meetings
•Information Gathering:
What Residents are traveling with us?
What Residents are going with family?
Completed Contact Form and Rosters initiated
•Notify transportation companies that they are on
call for potential evacuation: Buses;
Wheelchair Vans; Ambulances
•Notify evacuation sites and hotels of potential
evacuation

10. Evacuation Readiness
Home Office
October 25, 2013
Command Center Established
Call Center Initiated
Twice Daily System Wide
T i D il S
Wid
Conference Calls

11. Evacuation Readiness
October 25, 2013
Evacuating Communities Prepping for Move
Gathering and Packing Supplies
•
•
•
•
•
•
Food
Medical Supplies
Medication
Medical Charts
Medical Charts
Linens
Activities

12. Evacuation Readiness
October 25, 2013
Destination Communities
Preparing for evacuated
residents and staff

13. Evacuation Decision
October 26, 2013
Larry Carlson, CEO/President relates to the UMH
L
C l
CEO/P id t l t t th UMH
System via conference call that our communities must
evacuate; evacuation will take place on Sunday
evacuate; evacuation will take place on Sunday
October 28, 2012
UMH Board Chair
Blesses the team for
Godspeed Care in
all of our efforts.

14. Evacuation Preparations
p
October 27, 2013
Items to be moved are
placed in lobby for
efficient mobilization to
buses and trucks
buses and trucks
Residents waiting to travel;
Lanyards placed on residents

15. Evacuation Day
October 27, 2012
Moving trucks arrive at
identified time to pack
identified time to pack
equipment, boxes,…..
Utilized Medical Equipment
Utilized Medical Equipment
Moving Vans

16. Evacuation Day
Teams established at each community to
support loading of buses, ambulances…
Communication between evacuation sites,
team leaders, and destinations as
transportation left communities.

17. Evacuation Day

18. Evacuation Day to Day Activity
y
y
y

19. Return to Home
October 31 and November 1, 2013

20. Post Storm:
Assessment of Storm Damage
October 30 and thereon…..
STORM DAMAGE:
Evacuation ‐ $350k
Minimal at the Shores
Minimal at the Shores
FAM Roof, foundation
BTM Roof and subsequent apartments

21. Post Storm:
Associate Benevolent Fund
Some Associates returned finding they
had lost their homes.

22. Post Storm:
Assessment of Storm Damage
October 30 and thereon…..
Financial Coverage
FEMA ?
Insurance ?

23. •
•
•
•
Best
Best
Practices
•
•
•
•
•
•
•
Corporate‐wide Engagement
Proven Evacuation Plan
Proven Evacuation Plan
Relationships with OEM
Supportive Vendor
Supportive Vendor
Partnerships
Central Command Center
Communication Avenues
Staffing Initiatives
Contracts in place for
C
i l
f
transportation, housing…
IT
IT
Activity Programming
Medical Equipment Transport
Medical Equipment Transport

24. Lessons Learned
• Generator
Needs/Loads
• Vendor
/
Trust/Prevention
• Electric Grid/Power
Priority
• Sub Command Center • Beds
• Gasoline Resources • Second Tier of
• Refrigeration
Evacuation Sites
• Laundry

25. Sandy
y
We don’t miss her
but
We will never forget her.