1. Corre, Marie Allen S.
Al Nahda 2, Al Qusais, Dubai UAE
malhen.siriban@yahoo.com
Mobile No. 0564468818
ON HUSBAND VISA
OBJECTIVE
To seek for a challenging position in a reputable organization that will enhance my skills and
develop my career in a greater height. To contribute my knowledge I have gained through my
experience and willing to learn for further development.
HIGHLIGHTS OF QUALIFICATION
• Proficient in MS Office.
• Over 8 year’s professional experience with the public.
• Personable and persuasive in communicating creatively with others.
• Proven skill in persevering to solve customer’s problems.
• Self-motivated and confident in making independent decisions.
• Very well organized and able to meet deadline.
RELEVANT EXPERIENCE
Customer Service Skills and Experience
• Greet customer and ascertains what each customer wants and needs.
• Describe the product and services and explain the use of it to our customers.
• Recommend, select, and help locate or obtain the product and services based on customer
needs and desire.
• Answer questions regarding the store and its products and services.
• Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
Clerical Skills and Experience
• Prepares invoice, reports, memos, letters, financial statements and other documents, using
word processing, spreadsheet, database or presentation software.
• Answer phone calls and direct calls to appropriate parties or take message.
• Read and analyze incoming memos, submissions, and reports to determine their significance
and plan their distribution.

2. • Perform general office duties, such as ordering supplies, maintaining records management’s
database systems, and performing basic bookkeeping work.
• File and retrieve corporates document, record and reports.
• Open, sort, and distribute incoming correspondence, including faxes and emails.
WORK EXPERIENCE
Reservation Agent
Golden Tourist – Dubai, United Arab Emirates
Feb 28, 2013 up Mar 11, 2015
JOB DESCRIPTION:
 Provide assistance to the Manager and supervise the team.
 Handles hotel booking online system (travelforce) and all queries regarding hotel
bookings, car rental and meeting rooms through telephone calls, fax, email and Skype.
 Ensure that all updated hotel rates and promotions are properly and correctly
uploaded in the system.
 Responsible in making hotel blockings and group bookings.
 Conduct online system training to co-workers and hotel reservations team if require.
 Maintain record of all bookings and ensure that all necessary documents are attached
 Ensuring all customers request and reservations are answered and reconfirmed in a
timely manner.
 Maintain all reservations for all services accurately in our reservation system
 Reconfirm bookings with all suppliers internally and externally
 Secure all bookings for requested services or provide suitable alternatives if we can’t
confirm initial request
 Communicate any arrival irregularity to the partners and assist with in-house
amendments
 Ensure a successful and smooth operation through reconfirming all bookings prior to
arrival
 Advise availability and prepare offers including quotations and product descriptions if
requested
 Attending to all calls of clients and suppliers
 - Forward confirmations and invoices to all partners
 Attending to all calls of clients and suppliers
 Responsible in Hotel reservation in providing information on room rates,
accommodations, amenities and area attractions. They take and verify reservations.
 Answers inquiries about hotel services.
 Collect bills to departing guests
 Informing guests the rules, perks, activity areas, restaurant and other leisure offer by
the hotel.

3.  Confirming reservations for the guests.
 Handling guests requests and complaints.
CUSTOMER SERVICE SUPERVISOR (Revenue Account)
Metro manila Shopping Mecca Corporation- SM Sta. Rosa
November 2010 – October 2012
JOB DESCRIPTION:
 Supervise Customer Service Assistance in doing transaction (bills payment)
 Monitoring of Department’s budget and Fixed assets.
 Double check requisition of supplies done by CSA
 Responsible in Handling Customer complaints at all areas and addressed it
immediately by preparing Letter of Adjustment.
 Effectively supervise all direct reports- CSA’s, monitor grooming, greetings, attitude
and work performance
 Accomplishment of PARS (Performance Appraisal) of CSA’s.
 Responsible to train newly hired CSA
Others:
 Ensures availability of forms at all areas (sss forms, bps validation form, els, pcss etc)
 Ensure accuracy of Prepaid cards inventory at bin cart vs. actual
 Ensure availability of stocks of prepaid cards at all areas and with Treasury
Department.
 Monitoring of Prepaid card’s expiry date.
 Submission of Report to Treasury department.
 Consolidate prepaid card sales.
 Accomplish branch inventory worksheet.
 Do Marketing strategy for Bills Payment, Prepaid cards and Gift Pass.
 Monitoring of Shortages of CSA, do LBR (loss of Breakage Report) and IVR (Incident
Violation Report)
 Counsel CSA involved in shortage.
 Ensure displays of updated posters, tent cards and dummy cards at all areas.
 Responsible for Spot checking of prepaid cards at mall areas.
 Update memo folders.
SECRETARY OF THE TERMINAL OPERATION MANAGER
(MANILA INTERNATIONAL AIRPORT AUTHORITY- NAIA TERMINAL 3)
September 2009 – October 2010
 Prepare and manage correspondence, reports and documents.
 Organize and coordinate meetings, conference, travel arrangements.
 Take, type and distribute minutes of meetings
 Implement and maintain office systems.
 Maintain schedules and calendars.

4.  Arrange and confirm appointments.
 Organize internal and external events.
 Handle incoming mail and other material.
 Set up and maintain filing system
 Set up work procedures
 Collate information
 Maintain database
 Communicate verbally and in writing to answer inquiries and provide information.
 Liaison of internal and external contacts.
 Coordinate the flow of information both internally and externally.
 Operate office equipment
 Manage office space.
• TERMINAL OPERATIONS CENTER (MONITORING OF INCIDENT MANAGEMENT GROUP)
AIRPORT OPERATIONS ASSISTANT/SHIFT-IN-CHARGE
(MANILA INTERNATIONAL AIRPORT AUTHORITY- NAIA TERMINAL 3)
April 2008 to August 2009
JOB DESCRIPTION:
 Ensured serviceable equipments and facilities
 Reported deficiencies and unserviceable facilities and equipments to Terminal
Operations Center within 5 minutes from discovery.
 Efficiently handled incidents.
 Coordinated with terminal users and ensured the implementation and enforcement of
airport rules and regulations.
 Smooth flow passengers within the terminal building.
Others:
 Coordinated with different offices in receiving and reporting of deficiencies in
equipments and facilities.
 Reported the abnormalities/occurrences beyond normal activities that affect the
performance of the terminal.
 Issued advisories and updates on any abnormalities/occurrences beyond normal
activities in the Terminal to the following offices:
a. Terminal Manager
b. Assistant Terminal Manager
c. Terminal Officer of the Day
d. Terminal Operations Chief
e. TOC Head
 Recorded, logged and composed necessary documents regarding all reported
deficiencies, abnormalities and incidents within the tour of duty.
 Received turned-over left behind items.
 Recorded, itemized and logged received left behind items.

5.  Endorsed all unclaimed left behind items to the incoming shift and/or IID- Lost and
Found for proper disposition.
• AIRPORT OPERATIONS ASSISTANT/SHIFT-IN-CHARGE
Terminal Arrival Monitoring
(MANILA INTERNATIONAL AIRPORT AUTHORITY- NAIA TERMINAL 3)
September 2007 to March 2008
JOB DESCRIPTION:
 Monitoring of facilities at arrival area.
 Answering queries of passengers/customers at the area.
 Directing passenger to their different way.
 Giving information about the passenger flow at arrival area.
 Solve and manage queuing problems especially if we have cancelled flights.
 Implementing house rules to tenants and concessionaires at the area.
OFFICE ASSISTANT/ SECRETARY OF THE BRANCH MANAGER
(UNILEVER PHILIPPINES) Regcris
August 2006 – August 2007
 Answer phones and transfer to the appropriate staff member.
 Take and distribute accurate messages.
 Greet public and clients and direct them to the correct staff member.
 Coordinate messenger and courier service.
 Receive, sort and distribute incoming mail.

6.  Monitor incoming emails and answer or forward as required.
 Prepare outgoing mail for distribution.
 Fax, scan and copy documents.
 Maintain office filing and storage systems.
 Update and maintain databases such as mailing lists, contact lists and client
information.
 Retrieve information when requested.
 Update and maintain internal staff contact lists.
 Type documents, reports and correspondence.
 Organize travel arrangements for staff.
 Co-ordinate and organize appointments and meetings.
 Assist with event planning and implementation.
 Monitor and maintain office supplies.
 Ensure office equipment is properly maintained and serviced.
 Perform work related errands as requested such as going to the post office and bank.
 Organizing the diaries and schedules of managers.
 Making appointments.
 Doing office inventory.
 Ordering office supplies.
 Assisting clients and visitors.
 Preparing and filing documents.
 Utilizing a computer system.
 Booking flights, hotel rooms, conference rooms and venues.
EDUCATION
2002.2006 LYCEUM-ST. CABRINI COLLEGE OF ALLIED MEDICINE
Bachelor of Science in Nursing

7. 2001.2002 ABE INTERNATIONAL SCHOOL
Bachelor of Science in Accountancy
(1st
Semester)
1997.2001 ST. JOHN COLLEGES
High School Diploma, March 2001
PERSONAL INFORMATION
Nationality : Filipino
Civil Status : Married
Religion : Roman Catholic
Date of Birth : 01 June 1985

8. Marie Allen E. Siriban
Al Nahda 2,Al Qusais, Dubai UAE
malhen.siriban@yahoo.com
0564468818
Dear Ma’am/ Sir,
Your job posting caught my attention straight away as my skills and experience seem to
closely match your requirements for this position. I would appreciate careful consideration of
my credentials as outlined below and within the enclosed resume.
My current work experience is Reservation Agent for 2 years on a reputable travel agency in
Dubai known in handling GCC Market. My main duty is to handle online system (which used
Travelforce, skype and e-mail in making hotel bookings). I also have three years work
experience as a customer service supervisor in a large organization responsible for assisting
the Department Manager in conducting the day-to-day operations of the department/
sections. I have also three years work experience as a secretary in two large companies
handling all calls and visitors in addition in providing extensive organizational and
administrative support.
I am very self sufficient and can work independently. I have taken the initiative to learn as
much as possible about the company I work for in order to become a valuable information
resource.

9. Among my particular strengths are my organizational and planning skills. I have developed a
number of processes to manage my many work tasks and make sure I meet the demands of a
fast-paced work environment. I utilize technology to assist me wherever possible and have a
good working knowledge of a number of computer applications including MS Office.
My strong communication skills and an outgoing, energetic personality ensure first-rate
customer service to both clients and colleagues. I thoroughly enjoy dealing with a wide variety
of people and take pride in being a receptionist.
I would appreciate the opportunity to discuss my abilities in more depth and I am available for
an interview at your earliest convenience. Please contact me via phone or e-mail to arrange a
time and date for us to meet.
Thank you for your time and consideration and I look forward to speaking with you soon.
Sincerely
Marie Allen Corre - Jobseeker

10. Among my particular strengths are my organizational and planning skills. I have developed a
number of processes to manage my many work tasks and make sure I meet the demands of a
fast-paced work environment. I utilize technology to assist me wherever possible and have a
good working knowledge of a number of computer applications including MS Office.
My strong communication skills and an outgoing, energetic personality ensure first-rate
customer service to both clients and colleagues. I thoroughly enjoy dealing with a wide variety
of people and take pride in being a receptionist.
I would appreciate the opportunity to discuss my abilities in more depth and I am available for
an interview at your earliest convenience. Please contact me via phone or e-mail to arrange a
time and date for us to meet.
Thank you for your time and consideration and I look forward to speaking with you soon.
Sincerely
Marie Allen Corre - Jobseeker